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CRUISE GUIDE:
Sail with us and your friends
SEARCH CRUISEMATES:
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CruiseMates FAQ:
To maintain convenient access to all our links, each link opens up within the CruiseMates' site.
All of our features remain just a click away with the menu to the left.

This section is for the CruiseMates' Bargain Finder, trivia, meet on board, and reader's poll. For MESSAGE BOARD help see below:




Message Board Related Issues - Username, Password
It is complicated, but important to understand that we have two different log-in functions, one of them is solely for the message boards. For help with all Message Board related issues: Click here.


CruiseMates Registration and Password Retrieval: Non-Message Board
CruiseMates has a separate password to access our cruise trivia game, reader's poll, meet on board, and a few other functions. To register for these CruiseMates features, go to the Cruise Trivia Game. Click here. You must be using the same e-mail address that you registered with. We will send you your password.


Is it possible to Log Out from CruiseMates?
Click here to Log Out.. Yes, it is possible to log out. You might do this if someone else uses the same computer you are on. This will not affect your MESSAGE BOARD registration, however. The Log Out for those is in the Message Board area.


I just want to re-register.
If you are tired of trying to remember passwords and just want to re-register the first thing you have to do is Log Out. If you have "cookies enabled" then after you re-register you will never have to enter a password again. This will not affect your message board registration, see help item #1.


Manage your Newsletter Subscription.
To unsubscribe to the newsletter completely, or unsubscibe one email address and add another (in other words "change" your email address of record), go here: Newsletter.


What are cookies?
A cookie stores CruiseMates information on your computer and allows you the convenience of not having to sign in (or remember your password) each time you visit. It is a tiny, harmless text file and it only contains the information you gave us when you registered. Contrary to some belief, cookies do not allow us to "spy" on you or your computer habits, the CruiseMates cookie only works while you are in CruiseMates. When you shut down your browser all cookies are disabled.


Do I need to have cookies turned on to use CruiseMates.Com?:
No, you don't, but life is a lot easier if you leave them turned on. If you prefer to have them off, all of the features will work, but you will be required to enter your login name and password to use some of our more advanced features.


How do I turn on cookies?
Chances are they are already turned on, that is the default for most browsers. If not, to enable cookies, do the following:

  • Using Microsoft Internet Explorer:
    1. Choose "Internet Options" from the "Tools" menu.
    2. Select the "Security" tab on the window that pops up and click on "Custom Level."
    3. Scroll the "Settings" box down to the section labeled "Cookies."
    4. Make sure all cookie settings are set to "Enable."

  • In AOL:
    1. Go to the "My AOL" menu and choose "Preferences".
    2. In the prefereces box click on "WWW".
    3. Select the "Security" tab and move the slider to "medium" security, if the slider is set to highest security then cookies will be disabled.

  • Using Netscape:
    1. Choose "Preferences" at the bottom of the "Edit" menu./
    2. Select the "Advanced" category at the bottom of the white category box./
    3. In the "Cookies" area (lower half of gray box) select "Accept all cookies."


How do I turn off cookies?

  • Using Microsoft Internet Explorer:
    1. Choose "Internet Options" from the "Tools" menu.
    2. Select the "Security" tab on the window that pops up and click on "Custom Level."
    3. Scroll the "Settings" box down to the section labeled "Cookies."
    4. Make sure all cookie settings are set to "Disable."

  • Using Netscape:
    1. Choose "Preferences" at the bottom of the "Edit" menu.
    2. Select the "Advanced" category at the bottom of the white category box.
    3. In the "Cookies" area (lower half of gray box) choose "Do not accept cookies" and make sure the "Warn me before accepting a cookie" box is not checked.


How can I change my Personal Profile?

Please see our Privacy Policy.

Click Here to edit your Personal Profile. This will NOT change your newsletter subscription. See "Newsletter" above.

Any information you gave us for your CruiseMates User Profile can be changed at any time by sending an email to Customer Service.

Any critical personal information, such as home address and phone number, is kept completely private at all times. We don't give this information to anyone, but we want to know who you are in case we need to contact you, what if you won a free cruise but deleted the email telling you so? (it HAS happened) so please fill in all the information you can.

Some of your profile information is viewable by other CruiseMates users through our "Meet on Board" feature, specifically:

  • Your CruiseMates "Username"
  • Email Address
  • Age Range (within 10 years)
  • Gender
  • Marital Status


What is the best way to view CruiseMates.Com?
We recommend using the latest versions of Microsoft Internet Explorer (at least 3.02 or higher), FireFox Mozilla or Netscape (at least version 4.05 or higher) as your browser.

  • You can download Microsoft Internet Explorer for free here.
  • You can download FireFox for free here
  • You can download Netscape for free here


I use AOL, and I'm having trouble viewing your site.
We recommend an upgrade to AOL's version 4.0, 5.0, or greater when available.


How do I make CruiseMates.Com my homepage?

  • Using Microsoft Internet Explorer:
    1. Under the "Tools" menu at the top of the window, choose "Internet Options."
    2. In the box that appears, the "General" tab should be selected.
    3. Look for the "Home Page" section. Enter the URL of the page you wish to be your home page in the address field.
    4. Click "OK", and you're finished. The next time you launch Internet Explorer or click the "Home" button on your browser, you'll start at your new homepage.

  • Using Netscape Navigator:
    1. Under the "Edit" menu select "Preferences." A dialogue box with several options will come up.
    2. Look for "Navigator Starts With." "Home Page" should be selected.
    3. Under "Home Page", enter the URL for the page you wish to be your homepage (try the CruiseMates.Com homepage at /). The URL in this box (e.g., http://something.com/) is your current homepage (probably Netscape's).
    4. Click the "OK" button to save your change and exit. The next time you launch Netscape Navigator or click the "Home" button, you'll start at your new homepage.

I can't view the video.
Click here to download the Real Video Player for free.

 

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