CruiseMates Newsletter

6.26.2008
Cruise Passage Denied!

Imagine this; You have been planning your cruise for over a year. You put down your deposit and made your full final payment on time. You have spent most of the previous year researching your ports of call and even pre-paid for your shore excursions.

The big day finally arrives, and as you present your boarding documents to the cruise line representative at the embarkation pier instead of handing you your room key she calls in her supervisor. The next thing you hear is, "We're very sorry, but we cannot let you board the ship!"

Adding insult to injury, it is too late to do anything to change the situation, and you learn you will not be reimbursed or compensated in any way. You are not only stuck at the pier, you have lost the money you paid for the cruise, your vacation time will be wasted, and you will have hundreds of dollars in added expenses! You need to find a place to stay for a week, or book a flight home the same day. Worst of all, you have no rights to compensation or a refund from the cruise line for what you paid for the cruise.

How could this possibly happen? Actually, there are several reasons why a cruise ship can deny you boarding.

Every passenger is personally responsible for having all of the proper documentation to board a cruise ship. This includes having a passport or a suitable alternative. You also may be required to have a visa for the countries the ship will be visiting. Lacking the necessary documentation, you are likely to be refused your cruise.

THIS YEAR, CREATE NEW HOLIDAY TRADITIONS
 
Receive a 2 category upgrade* and up to $200 Onboard Credit when you reserve one of our select Thanksgiving or Christmas sailings.
Royal Caribbean: 1-800-Royal Caribbean

In most cases, if you have a U.S. passport the cruise lines will notify you if any further documents are needed. Russia and Brazil require visas, for example. But if you have a non-U.S. passport you must do your research carefully, even if you are a U.S. citizen (by marriage, for example). I was once traveling with a young U.S.-citizen by marriage, but her passport was from Jamaica. When we flew into Athens she was denied entry because of her passport and despite her U.S. citizenship. She was put on a jet to London to try to get a Greek visa at the embassy, but it was closed for the weekend. She missed her cruise.

There are other completely different reasons why people are denied cruises. Just last week a cruise line told a young lady she was "too pregnant" to travel. She had done her research. The rule she read said no one more than 26 weeks along can cruise. She was just starting her 26th week. Unfortunately, the cruise line had changed the rule to 24 weeks just before her ship sailed. In this case, the cruise line did compensate her for her loss, but do not count on that

Being sick is yet another reason. At the time of boarding you are given a form to fill in asking you if you have had diarrhea or vomiting in the last 48 hours. The reason they ask is because they are on the lookout for norovirus. If they believe you have norovirus they will deny you boarding. Having the symptoms alone is not the issue. If you have food poisoning or a cold that is different. But if they determine it is norovirus you are out of luck.

gray hr

new feature articles

The Small Ships of Cruise West
A small ship cruise line that offers lifetime experiences in a friendly and intimate setting. Discover one of the biggest small ship cruise lines. blue arrows

Sea of Cortez with American Safari
Ultra-personalized service, plush accommodations and detailed amenities have appealed to the likes of Bill Gates and Warren Buffett. blue arrows

Carnival Dream: Largest "Fun Ship" Ever
How is the current economy affecting the biggest cruising season in Europe ever? Cruisemates interviewed Oceania Cruises' Tim Rubacky to find out. blue arrows

New Surprises from Oasis of the Seas
Royal Caribbean International revealed new features of the behemoth. Pictures and video available. blue arrows

NCL Introduces the F3 Nightlife
F3, the third generation of "Free-style" ships coming soon to Norwegian Cruise Lines, bring an array of innovative shipboard entertainment options. blue arrows

gray hr
Reader Contributed Cruise Reviews!
We have thousands of cruise reviews written by people like you. This week's review:
Norwegian Cruise Line: Norwegian Gem: by sun~
The ship was just beautiful. The service was fantastic. Overall we had a terrific week. Lounged, read, relaxed.
gray hr

read about CruiseMates

NEW YORK TIMES:
"Many sites that offer reviews are selling cruises, which raises questions about impartiality. An exceptions is CruiseMates."

FORTUNE MAGAZINE:
"The Web's best site for articles, advice, or chatting with Cruise People. Self-financed and run independently of the industry, so their opinions are impartial"

blue arrows

Family Cruises
Under $500

7-night cruises: $449,
5-nights from 409.

THIS YEAR, CREATE NEW HOLIDAY TRADITIONS
Receive a 2 category upgrade* and up to $200 Onboard Credit when you reserve one of our select Thanksgiving or Christmas sailings.

where the bargains are

Last Minute Deals Looking for a deal? Check America's Vacation Center's last-minute cruise offers! Click for Details!
    Other HOT Deals...
  • From $449 pp
    Norwegian Sky 4-night Christmas cruise: RT Miami to Nassau and the NCL private island.
  • From $749
    Celebrity Solstice 11/30 from $749, on 12/7 from $799. $100 shipboard credit.
  • From $1419
    Queen Mary 2 10-night Caribbean: Curacao, Grenada, Barbados, St Lucia, St Kitts, Nevis, St Thomas.

cruise news


new cruisemates cruises

Check Our New CruiseMates Cruises!

Norwegian Jewel NY City to Miami
Oct 28-Nov 9 2008 Ports of call: New York City; Samana; Aruba; Curacao; Belize City; Roatan; Miami and a Halloween Party too!

Celebrity Solstice for the Soul
ENDS IN TWO DAYS! Our prices are $400+ under everyone else. Six cabins left! From $749 balcony! Celebrity's newest ship, Solstice from Ft. Lauderdale, Fl on November 30, 2008. 7 glorious nights, calling on San Juan, Puerto Rico - St. Kitts, St. Maarten, and returning to Ft. Lauderdale.

John Heald's Blogger Cruise 2
Come and join all of John Heald's friends and the CruiseMates' family. Everyone is welcome on this cruise, and it's going to be a ball.


kiplingers

Kiplinger's Magazine named CruiseMates to its
Top 25 Best Value Travel Sites for 2006

CruiseMates is the most useful cruise-review site. We especially like its advice columns, which are written for people of different ages and interests.