October 2015 will be my 4th time on this ship. I love it!!
I got engaged on this ship! Married 7 months later and I could be more pleased with this ship and it's staff!!!
First let me lead off by explaining that we took our first cruise in 1991. I'm not sure how many cruises we've been on but it exceeds twenty. We have had 5 cruises with Carnival. I am always amazed by people who find so many negative issues on a cruise and then write a negative review. I usually conclude they are just negative people as I have always enjoyed my cruises, but some are better than others. I could never imagine writing a negative review, until I took a cruise on the Carnival Magic into the Western Caribbean.
When we departed Galveston It was only 45 degrees, windy and very cold. The heater in the room didn't work but the AC had the room at about 50 bone chilling degrees. I called customer services and waited 25 minutes with no answer (I attempted to call them on four other occasions just out of curiosity and never got an answer. Finally I concluded the phone didn't work.). I found our room steward who got a maintenance person to come. He couldn't fix it so he turned off the AC and just lefton the ventilation. I still had to stuff a towel in the vent so we didn't freeze. It was allegedly fixed but we felt the thermostat was only cosmetic and never worked. I continued to use a towel to control air flow out of the vent. On the way home we used the hair dryer to heat the room. In talking with other passengers we found several with HVAC problems. Repeated attempts to call customer service went unanswered. Attempts to dial "O" for the operator yielded no ring and therefore no answer )Out-of order phone).
We enjoy the shows and entertainment on cruise ships and were in shock on the third night (A sea night) when there was no show. Instead of a show, the dancers taught passengers three dances and then held a dance off. We watched because there was nothing else to do. Actually we were chuckling that somebody from Carnival thought this was what passed for entertainment. On the fourth night there was only one show which was held at 10:00 pm. On the night of their "big show" they opened the doors twenty minutes before show-time. People began lining up at 40 minutes before. There was no organization for the lines and it could have been a disaster given the crowding and line cutting that took place. It was obvious that Carnival had no idea how to manage a crowd. It was totally disorganized and tense. People were getting irritated at each other and one wrong word could have resulted in a real mess.
On our first port stop we had horrible weather with high winds an torrential winds. Many tours were cancelled and there was little to do in Mahogany Bay forcing many people back on the ship. We tried to eat at 1:00 pm and there was no place to sit. Once we found a table I observed several tables that were not cleaned-up for 20 minutes. The buffet was under-staffed, it appeared they never adjusted the staffing to compensate for the over-whelming extra demand. It appeared that under-staffing was a theme for this ship. Returning to the ship after being in Cozumel we decided to get a piece of pizza to tide us over until dinner. The was only one person making and serving pizza. I was the sixth person in line and it took over 15 minutes. It appeared he was trying to custom make pizza's rather than mass produce. There needed to be 2-3 people to meet the crunch.
Even the entertainment staff was short. On Celebrity or RCL they would have had two male and two female singers but Carnival had only two vocalists. Even the show band had only six instrumentalists. Overall Carnival seems to be short staffing to try and milk as much profit as possible. This was also illustrated by the actions of Carnival during our torrential rains. Carnival was right there with poncho's to serve the passengers but of course they made them available for a modest fee. How many people bring poncho's on a Caribbean cruise? Everything on a cruise is to make a profit, but this bordered on ridiculous.
The buffet was horribly organized. No matter when we went we had to hunt for a table and wait in long lines. Nothing is worse than standing in long slow lines while you are trying to relax on vacation. Carnival really needs to study how RCL sets up their buffet to minimize lines and crowding. Given the size of the Carnival Magic the food stations were poorly organized. In several cases we gave up on the long waits and slow lines and just ate what we could get to.
Our dining room service was excellent. Tatianna was our head waitperson and was a good as any we have ever experienced. Unfortunately the food offered by Carnival has taken a dramatic downward spiral. Carnival was once the best at sea. We always looked forward to "Lobster Night." We remember having the waiters bring extra lobsters around to keep everyone happy. This year it was "lobster and shrimp." It was hard to tell what was smaller. The lobster could not have been more than three ounces and it was tough. The selections for dinner were uninspired and lacked the creativity from previous years. We have seen a decrease in overall food quality on cruise ships over the past 10 years, but nothing like the slide we've seen on Carnival.
Carnival seems to have engaged in a race to the bottom of the cruise industry. Formal night is now "cruise elegant" which is less formal than most casual Fridays at work. Many men wore golf shirts to the "cruise elegant" dinner. Norwegian Cruise Lines has given up on Formal Night, Carnival should just give up too. I have many fond memories of past Carnival cruises, but this cruise will be my last with them. I will definitely seek cruises with RCL, Holland American, and Celebrity who seem to be better managed. I hope in future years Carnival can get it back together.
The Cruise itself was o.k. we had a pretty good time. The food was really not all that good or fresh for that. Our room attendant was PERFECT and our formal dinning team with Arsana was Fabulous. What happened on the cruise and during will blow your socks off. This type of SCAM should be put on AMERICAN GREED!
On the second day of our cruise, mind you we had just been on one full day with the first day having to give Carnival in Galveston our Credit Card numbers to allocate them with your Sail and Sign card. On the second FULL day of our cruise we went to the Spotlight lounge for a little Comedy and we ordered a drink. Well the lady comes back and says that our card is NOT working that I will have to go to Guest Services (CON ARTIST services) and fix the mess up.
So after the Comedy I go and I happen to get the only person that is working at Guest Services and I let her know that my Sail and Sign card the card that you swipe for EVERYTHING,is not working and it was just working 24 hours ago, when I boarded this ship. She writes my Credit Card number down and swipes it in their little machine and states all is well, that she was not sure what happened with my card.
Well, we are at Sea for two days so on the Fourth day of the cruise we are in Jamaica and when we get their we turn our phones on, because our children are going one way and we are going another. So we had set up with ATT to have Texting service only in Jamaica. When I turn my phone on, I noticed there were 7 missed calls. I could not call them back because of the expense, so they would have to wait. So we did our excursions and got back on the Ship.
Day five in Caymen Islands we purchased some items, paying cash and used another credit card that we had called letting them know we would be in Caymen Islands, Jamaica, and Mexico. We get back on ship and sail away. Day 6 we are in Mexico, and we tried to use our Credit Card the same one we had put on our sail and sign card on the ship and they told us it was declined. We knew it could not be because we have a 25,000 limit and we knew we were NO WHERE NEAR THAT!!! So we had to use cash.
Last day at sea and the day before we get home and we signed up for the Carnival Card to earn points. Thank the Lord we did, because we would have been denied with our other card, because unannounced to us it had been closed due to unauthorized usage in Canada. (I wonder who the guest service person knows in Canada?) So we get off when we dock in Galveston and we get to our car and I immediately call our Credit Card Company and research our usage and History. We were told that on September 3, the day after the card would NOT work for us on the ship there were purchases made for Gas in Canada and others in Canada and then they looked up where we had called stating we would be in Cayman, Jamaica, Mexico so the Credit Card Company knew it was fraud and they closed it and it would be up to two weeks before we would receive another one.
AHHHH! we do everything with that card. So we attempt to write a letter and an email and let Carnival know what has occurred and all they could say was, call the authorities where we live and they will cooperate with everything. Well if any of you know when you get your card stolen the people who are using it, are sure not going to be going to the same gas station and getting gas and smokes, drinks etc on an everyday basis. They are long gone using our card or at least trying to.
So I write CArnival back saying the fraud Dept with our Credit Card has closed the account to stop the hemorrhaging and we will have to once the statement comes in, just let them know which ones are ours and which ones are the thieves who got our card numbers along with all codes from the only person that had it in their hands while it was out of ours in 15 seconds. The Con Artist Guest Service Person. Needs more money so she is Selling Credit CArd numbers to her friends back home. AHHHHHHHHHHH and Carnival I Care Dept. can only write a letter saying Call the police and we will talk to anyone we need to.
Well the new CEO is names Arnold Donald who took over Micky Arison's position after being the CEO for over 30 years after his father BUILT this Company, however there was the Triumph that went up in flames, then the other ship that had to have Coast Guard go help them home with all the clients, I say he went out with a BANG!!!!
So do you trust Carnival's employees well, if you want. Oh, the lady St. Ahmad that wrote me the letter said they have extensive guidelines to make sure their guest sensitive information is not stolen. I had to remind her that I am sure that Enron had guidelines for people NOT to steal from their employees and look what happen? Someone got greedy as in this case! I also had to let her know that you can go online and see all the people who buy these machines to make their own Credit cards that match what you and I are carrying right now in our wallets and purses. All the thieves need is some particular numbers and secure numbers on the back. and WHOLA!!!
This was our first cruise. We were on the Carnival Triumph. We had a lot of fun on both aboard the ship and the excursions. We went with several other couples, and one of the couples were Platinum members so we had access to a lot of information first time cruisers would not have had without a lot of research!
The food was wonderful. Due to the issues the ship had, it has been refit with the "2.0 upgrades". The dining room and staff were wonderful. The food was awesome. The chocolate melting cake was delicious (it was hard to try other deserts)! The ice cream cafe was wonderful. The Casino was a lot of fun. They had table games (poker, blackjack, etc...) as well as a wide variety of slot machines from penny on up. The Lido deck was one big buffet. The diet when to heck in a handbag on this ship.
The staff members on the ship are from all over the world. English is not their first language and you might not be able to get a lot of help from those not directly in customerservice.
We attended several shows and all were very well produced. The adult comedy was hilarious. The main auditorium, which can seat several hundred people, was well laid out.
The only real complaint I can say about the ship is it is not handicap friendly (I suspect this is true of all cruise lines). My girlfriend hurt herself and had to use a wheel chair towards the end of the trip and there were a lot of places we could no longer access. Unless you have the trip insurance, you will have to pay to rent a chair.
If you want your picture taken, then this is the ship for you! They were everywhere (This also got to be annoying after a while).
Drinks are a bit pricey so be careful (but they are good!) If you drink a lot of soft drinks, get the soda card. I will be taking more cruises with Carnival!
Holiday Cruises? Think Twice!
My family and I just returned from a Western Caribbean cruise on the Carnival Magic out of Galveston. We sailed from Dec. 30-Jan. 6. My husband, daughter and I have been on eight or more cruises. We thoroughly enjoy the cruising experience…everything from the food to the activities to the ports of call. We have chosen Carnival in the past because of its children's activities. Our daughter is an only child and absolutely loves mixing and mingling with other kids her age in the Circle C. Carnival is the fun ship, after all! We really do believe that a cruise vacation is a good value for our money. This time, we brought along five extended family members as a treat. So…if one follows the price of cruises, one knows that holiday cruises can be expensive.
Just as I've always remarked to my spouse, I'd rather not fly during Thanksgiving or Christmas. As it turns out, embarking on a cruise at this very busy holiday time was not the best of ideas, either! One morning I heard the cruise director state that there were about 4600 guests aboard. Notcrew, only guests. Every cabin must have been filled to capacity (three or four or more). I honestly believe that the crew was overwhelmed. Dinner service was off, lines were longer, activities were not as varied, the theater shows were not performed well. One crew member told me that the three weeks prior to my cruise had been exceptionally busy.
My husband and I especially enjoy the outdoor theater screen. Out of the seven evenings, there were just two that allowed for movies. Other nights were devoted to football…Time of year for Bowl games! (Get why I'm saying think twice?) I am a fan of football to be sure, but these same games were broadcast in cabins and at least one bar area. So, we were a little disappointed not to have watched more movies. New Year's Eve was especially busy after the first theater show. We reasoned that every passenger wanted to eat early because the line for anytime dining was so long that we had to think of eating at the buffet upstairs. It was just a crushing scene of people; no organization to the "line" and unlike anything we'd experienced even on a Spring Break cruise.
I was disappointed in the types of activities on this cruise. In a nutshell, if one is a trivia enthusiast, then one has plenty of opportunity to nurture that hobby! I like trivia games too, but it just seemed like overkill. The standard activities like Bingo, art auctions, sports games, etc., are alive and well. In Carnival's defense, however, I must comment that on our rainy Saturday there were plenty of board games and card games to keep people busy. In fact, as I walked the ship on that day, just about everyone was involved in some type of game.
As stated above, my husband and I have cruised many times.In fact, we just sailed the Carnival Triumph out of Galveston in August and could not have had a better time. We've been on RC, Holland America, Princess, Carnival and Celebrity. I've never felt the need to write a review. I felt especially compelled this time around because of our experience. This New Year's Eve cruise is one we'd rather forget. We have come away thinking that we wasted our money. Service was not up to standard and the amount of people just overwhelmed us. We will cruise Carnival again, but we'll choose a better time of year. Lesson learned!
This is more a "diary" I kept rather than a review. We all have our own opinions and I will let you make your own. I will say that despite the shortcomings, we had a great time. Like everyone else in this world, we adapt to our circumstances and do not let bad things get us down. That does not mean those things did not happen or that they should be excused though. This certainly isn't perfect and all inclusive, but was what I chose to write at the time.
Day 1: In the morning we had breakfast at the motel. We confirmed our arrangements to leave the car there and get Discount Cruise Parking to pick us up at the motel and take us to the terminal, along with a trip back upon our return. The cost for this was $20. They took us right to the front of the Carnival Magic, who arrived at the port early in the morning. We started toward the entry area and found where to drop off our main bags and left them. We continued walking and found a separate entry doorfor VIP's that prevented us from having to go all the way to the end. Inside this door was a trail with few people that led to the room where VIP cruises are checked in. After a very easy check in we were sent on our way, without having to wait in zones like everyone else to get our picture taken for the card and sent to board the ship. The whole process took about 30 minutes and we were on board at 11:30.
We relaxed for a while before heading to the Lido deck for lunch. There are several different varieties to choose from. The same obnoxious people who stand in the walkway, stop for no reason, cut in front of you, crowd you in line, take their sweet time, etc. that are on every cruise were on this one. With 3700 people on the ship, that can't be good. I eventually found somewhere to get a salad, coleslaw, and chicken marsala to call lunch.
Elevators are typical of a Carnival ship. There is no logic to where and when they stop. Everyone has caught on early to just get on one and ride it out whether it is going the direction you want to go or not. I've never seen a whole load of people who want to go up get on an elevator that goes down and back up above the original floor without anyone getting off until that point. This makes every time you need to use the elevator a chore. Not easy to use the stairs with everything so spaced out on the ship.
After lunch we were able to get into the room. There was a bottle of wine along with a notice we would be getting drink and photo coupons from Bon Voyage, courtesy of the casino. We also got a plate of 6 double dipped chocolate covered strawberries from them this afternoon. We spent the afternoon getting familiar with the ship, particularly the casino. Being a new ship, this casino has all newer slot machines, most of which require at least a quarter to play. That should be interesting.
The room was the typical small inside cabin. The television actually is more user friendly than beforeâ€¦it shows exactly what channel is showing, and it is easy to check menus, account charges and other information. The muster drill was held in inside areas around the ship. We were in the main theatreâ€¦they noted about 1,000 people were meeting in that location. It is about time Carnival stepped up from the lunacy of having it on the outside walking areas.
We went to dinner and after a short wait were led to our table. We were presented our drink tickets (8!) and two $15 off photo coupons at our table. I had a pasta dish for a starter and sweet and sour shrimp for the entre. Chocolate melting cake for dessert. We tried the "tofu steak" on the sideâ€¦pretty gross stuff. Spent the rest of the evening in the shops and casino. I went to a Superstar Live karaoke type show (good) and the welcome aboard show (bad) for about 10 minutes before calling it a night.
Day 2: Went to the Lido deck for a lackluster breakfast. My omelet was pretty good, but the powdered eggs and slimy bacon wasn't worth much. Used some of the eggs and ham to make a sandwich and went with that. Omelets take too long to makeâ€¦seems like the heating plates are not as hot as they should be. The cook even seemed impatient, using the time to do some other tasks behind the counter as they were cookingâ€¦this resulted in burning my wife's omelet. There were at least ten people waiting for an omeletâ€¦my first experience of the long lines to come. Relaxed a bit in the casino and went to work out in the gym before lunch. They no longer use lockers with keys, but instead have a bank of 16 lockers with cheap plastic knobs and light metal mechanisms. Many of the lockers do not work properly, from the plastic knobs being stripped to the metal catches being bent. One three foot bench sits in front of the lockers that apparently is supposed to serve 16 people. There are two nice large showers, but otherwise, the locker room is insufficient for its needs. Carnival has bigger locker rooms on smaller ships. Went to Cucina del Capitano for lunch. They offer a free pasta bar for lunch. Very good food, I had linguini with meat sauce, Italian sausage, and chicken, and some lasagna that had roast beef for the meat. Relaxed a while before going to the cabin crawl arranged by our Facebook group. When we returned to the room, a bottle of wine and a plate of double dipped chocolate covered strawberries were waiting for us. Someone special sent these to us. Yummy! Shortly before dinner, the gross "crepes" provided to Platinum guests were delivered. We ate one piece of shrimp and two small pieces of bread, and some unidentified fruit before throwing the rest away. What is it with the raw fish anywayâ€¦if Carnival thinks that is this popular a dish, they need to invest in a market study. Dinner was a pasta dish for a starter and pork ribs for the entrÃ©e. Went to the show of Marcus Monroe, a "comedy juggler". So so.
Day 3: Went to the Lido for breakfast to find the same long lines. Settled for another egg sandwich for breakfast. We spotted a "steak and egg" that looked pretty good, but the steak was rarer than rare. More good food in the trash if they can't cook it right. Had my morning workout at the gym. We had lunch at the Oceanside BBQ on the 5th deck. Another long line for an outdoor cookout that sent smoke to all the balconies above it. I had small thick burgers and soft chicken tacos. Many people tried to take up the small seating area near the grille, some placing their garbage on the table to "save" it. There are plenty of better places to eat inside and on the other side of the ship though. Only thing close to drink was soft and hard drinks for sale at the "temporary bar" they put out there. I went to the one inside and got water. Seems like a dumb place for a cookoutâ€¦common sense says put it on Lido. I went to the cruise group meet and mingle. This cruise group was the best planned one I have ever been a part of, having set up events on board and excursions on land. In mid afternoon, I noticed less than 10 people in the burrito bar for the first time and took advantage of that even if I wasn't hungry. Very nice selection of items to put in the burrito. One strange thing is you tell them of your choice of a wheat or jalapeno tortilla, and they walk to an area behind them, grab a tortilla and put it in a bin, apparently heating it up. This takes about a minute, so ten minutes of every line of ten people is spent on this task alone. They fill the tortilla with what you tell them, roll it up, and put it in a plastic basket with tortilla chips. Would be nice to have some queso there for themâ€¦oh well. Burrito was delicious. There was a pretty sorry menu at the restaurant tonight so we went to the Lido area for the first time for dinner. Surprisingly few people were there â€“ and they apparently expected it, using only one main food serving area, resulting in still another long, slow line. We went to the deli in back and found few people and quick service. My Turkey on a Country Roll sandwich was delicious as always. There is actually no show tonight. They are having what appears to be some dance class with the band and Carnival Magic Dancers, where "lucky contestants will be chosen to have one on one training with a Carnival Magic Dancer and to perform in our Carnival Legends Production". What a rip. There will be a beach party at 10 on Lido.
Day 4 – Jamaica – Docking was delayed 2 hours due to the wind. We shopped the pier shops including a few that were open in the shopping center next to the pier. This is the first time we have noticed anything open in this area. Only got a few drinks. We had breakfast in the restaurant and I got an omelet and eggs benedict without having to endure the lines. We went to the Burrito Bar for lunch, the line being much shorter with everyone off the ship. Couldn't find anything better than the gourmet burger in the restaurant for dinner. I don't believe it was 8 oz as advertised, and they forgot the guacamole. The show was a boring magician act, although some of the stuff he did was pretty good. Magicians nowadays put so much fluff, lights, and music in their shows very little of what they do is actually a magic performance.
Day 5 – Skipped Port – The winds in Grand Cayman did not allow safe operation of the tenders so the port authority closed the port. They supposedly considered another area of the island but decided not to do that either. They said that spending the day at sea would allow us to arrive at Cozumel an hour earlyâ€¦interesting math there. Oh well. Breakfast in the buffet, waiting in line for an omelet. The guy was fiddling with the plug and knobs on one burner, which apparently had quit operating altogether. Still pretty slow getting these out. I still think they are not heating properly. We had lunch in the Lido deck â€“ nothing special there. At dinner in the restaurant, they put us in about the worst table available, next to two food stands next to the side door in and out of the restaurant. Very entertaining as we watched them drop our starter lasagnas on the floor, requiring them to reorder. They also gave us two different dessert menus. We both had filet mignon with contort ribs, which was ok, though they indicated our order preference of "well done" actually meant we wanted them "burnt throughout". Great. The show was an initial performance of a bunch of 70's musicâ€¦a day early due to not stopping into the port where the Motown guy was flying into. They moved that show to tomorrow. The performance was pretty good and a lot went into the stage sets and costumes. They had in interesting event in the 3rd floor lobby. This is an atrium to the top where they put a snow machine at the top. Turning this on sprayed "snow" in the air to flow down to the bottom, creating a nice winter scene. This area is one of the music areas provided that allow one to just relax, read, or do nothing.
Day 6 – Cozumel – Ship arrived shortly after 9. We didn't even fool with a real breakfast today, just getting some French toast and waffles in the line by the pool. Got off the ship for a couple of hours. They actually had some lounge chairs on a sandy area where we could relax for a while on a make believe beach. An area was set up for massages as well. We didn't take advantage of them, but it was nice to see more than just the cruise sponsored shops on the pier. We got a salad for lunch on Lido and relaxed in the room for the afternoon. The restaurant has nothing special so we skipped dressing up for formal night. I had a salad and steak in Lido. The show for the night was the Motown one that was supposed to be the night before. He was ok, but put a lot of fluff in the show, wasting time bringing people on stage to "dance" to whatever it was he was singing. Among the "Motown Classics" he sang was Twisting the Night Away, Friends in Low Places, Sweet Home Alabama, and Rocky Mountain Highâ€¦what a joke. He didn't have 45 minutes of Motown material for both shows combined. The later one had a couple of different songs as promised, but the same old BS wasting time he should have been singing. Saw our first bit of seat saving stupidity when after we took the time to go downstairs to the third row on the side, some idiot laid down across the bench saying it was all saved. This kind of crap is what happens when rules are not enforced. Carnival might as well start including "seat saved" pages with the electronic documents that we can all print off and use to save seats. It would have saved us the effort going for them this time. In between the shows, I went to the comedy club for a little R-rated comedy â€“ the guy was a riot.
Day 7 – Sea Day – Breakfast in Lido with powdered eggs, bacon and sausage which I made a sandwich with. There was also a small dish labeled "Eggs, sausage, and fries" that was mostly made up of onions with some fries and barely any sausage and egg. They seem to be trying to invent different varieties of Eggs Benedict, using raw fish, rare steak, and now sausage, failing miserably. Room steward did not bother to clean our room this morning. We called about it and someone showed up about 3 pm claiming they would do it nowâ€¦unfortunately we had all our clothes out packing, and could not allow it at that time. They did do the evening cleaning, but skipping the morning one when they usually provide the customs forms and disembarkment information meant we did not have it and had to go searching on the third floor to get it. Wanting to try the Wok dishes at least once this week, I went about 2:10 to find about 10 people in line in front of me. It took almost an hour to serve them and me. Lines were so slow people were snacking on the vegetables directly from the dishes in the line. Some of us got enough for two people so our family members would not have to endure the line. (This does not take additional time to cook in the wok). They were trying to put the food in two small bowls from the pan. They had no large trays that would have been perfect for the task, and of course there were none at the beginning of the wok lines. Some people went clear to the back of the ship where some were located and brought them back for several of us to use. Lines at this station were long all week. We went to dinner in the restaurant where I had frog legs and the Bacon Mac & Cheeseâ€¦ho hum. We spent the rest of the time at the comedy club and the casino before calling it a night. Breakfast starts at 5am with Priority disembarkment scheduled for 7:45. They are kicking us off the ship earlier and earlier every time.
Day 8 – Kicked off the Ship – Shorter lines in Lido allowed me to get an omlet today. Add a little sausage and potatos and our final meal on the ship is done. Went back to the room and relaxed until 7:00 when we went to the restaurant to be escorted to the luggage area with other Platinum guests. As it was expected to happen at 7:45, I started to boot up my computer to kill some time. Soon everyone was getting up to leave. We heard no announcement about what was going on, so we followed the group assuming it was the Platinum cruisers that were leaving. Turned out this was the self assist group that was walking off. No luggage was yet placed in their areas, and we would have to wait off to the side before it is available. This occurred at around 8:00 am. So now we see why they do not normally let us off the ship until a certain time, and why you must carry ALL your luggage to self assist. It was interesting seeing the luggage being brought in and unloaded by staff and the porters. I always thought the porters were just a bunch of money grubbing bums preying on their catch. The wife went to get our pieces of luggage while I guarded those we carried off the ship and went to meet the wizard. He briefly looked over our passports and the customs form and sent up on our way. We had a short wait for the van from Discount Cruise Parking who loaded up the luggage and dropped us off at the Hotel.
The theatre is no bigger than the ones used for smaller ships. This makes it difficult to get ANY seat, much less a good one, unless you get there at least 30 minutes early. This is aggravated by holding bingo games before every show, as they do not clear out the theatre after the game to allow fair game at the seats.
I bet 90% of the announcements on the ship go unheard as you generally cannot hear them in the rooms. There should be a way to hear them directly in the room, either by a switch allow guests to turn on the speakers in the room or on one of the tv channels. As is, the only reason to make announcements that few hear are to cover their butts, so they can say they made them if something bad happens.
There seem to be the exact same number of elevators on this ship as there are on smaller ships, making it difficult to move the increased number of people. It was also noticed not all elevators were usable for whatever reason, by the big "X" noted on the display quite frequently. As usual, they do not stop on all floors where the buttons have been pushed, and full elevators seemingly stop on every floor only to have waiting guests run to an opening elevator and unable to get on. It would also seem that the banks of elevators that have an adjacent bank of atrium elevators could be linked together on the same buttons instead of guests having to push both. Carnival should seek the advice of large business owners who depend on having people where they need to be efficiently to make a profit to retrofit these elevators.
Lines for the omletes, burritos, and wok are excessive for the area they are in. These lines block access across the ship and to other food areas.
An outdoor barbeque on the 5th floor on the side of the ship with smoke going up the ship in the path of a bunch of balconies??? Yeah, that was a great idea. (NOT!)
Hi friends! Last month the wife and I enjoyed a pleasant cruise on the Carnival Magic! Lots of our old friends were on board which made it even a grander time for all.
The musical group, Maroon 5, were featured guests and performers the night before our cruise began and Carnival Cruse Director John Heald was in attendence to M/C the ceromonies and joined us onboard for the sailing. As most of you know, it is never a dull moment with John around...
Our cruise was the first cruise for the Magic from a USA port and we are PROUD that Galveston was chosen as her home port. Texas will stand tall for her always! The cruise was a 6 day affair that was to go to Costa Maya and then to Cozumel. The wife and I were looking forward to visiting Costa Maya as we went there in 2004 aboard the Grand Princess on her first trip from Galveston. But, alas... it was not to be on this trip as the good ship was still suffering from problems with her stern thrusters from an earlier outing. The trip ended upgoing to Progresso for an overnight stay and then to Cozumel. A HUGE... did I say huge, disappointment.
The Carnival Magic is very well laid out and easy to manuver through. We chose an inside cabin but were located directly over the casino. I said to myself late one night as I tried to sleep... "Self! Do NOT ever choose a stateroom over the casino again!" You would think that someone like me, with 13 cruises on my ledger, would have known better. But... We were easily whisked away to either show rooms, the restaurants, and the lido areas. Even though the ship had 4400 guests onboard it never, ever felt crowded! Being allergic to cigarette smoke, our excursions through the casino were fine because the smoke was not an issue. The Red Frog was fun as were all of the distractions. The wet area was amazing with so many different gizmos and attractions. The ropes course was a bit tough for this old man but fun. The food was excellent everywhere and the staff were fabulous. We chose to sleep in each morning and were never bothered by a knock at the door by our room steward.
Overall, the ship is a success to us and we will be on here again soon. I just hope that thruster thing is fixed by then.
We traveled this October 2014 on Carnival Magic and like a dummy I did not lock up my costume jewelry thinking it was only valuable to me. They were between 23 to 70 years old. Now I admit I am really stupid but had them buried in a rather tall bag. Well when I got home 4 necklaces, a ring and some others items I probably do not know about were missing. They were in a cardboard box and a tie jewelry bag. The cruise line said that if the items are not found in 30 days they will be deemed "lost" and it is my word against theirs that I even had these items. In one of the pictures taken on the ship I was wearing one of the "lost" necklaces. My opinion is that the Carnival Staff knows of this policy so it is very easy to have items deemed "lost". Spread the word that Carnival Cruise Lines Policies make it easier for items to "lost" and be sure to lock up every item no matter how valuable they are.......
We travelled on the Carnival Magic July 7-14,2013. We were not impressed at all because of the mediocre service from the cabin to the dining room. When we first arrived at our cabin it had trash from the previous guest. If questions were brought to guest services, there was an I don't care attitude.
The head waiter at out table for dinner was not pleasant. He rushed us to order and we felt as if we were annoying him if we needed service. The assistant waiters were great.The food was food until Wednesday night. That is when is went downhill. Nothing tasted delicious.
Our children did enjoy the water park.it was great.
The two shows that we were able to see we're just okay. Other shows on the ship were in the club areas that could not accommodate all those that wanted to attend. So we were told to come back at the next showing, but the other thousands of people that were turned away would also try to return, so we gave up.
I was waiting for an announcement for the chocolate buffet, but it never came. My daughter over heardother passengers talking about it and that was the only way we knew about it.
Another thing that was not advertised was lunch in the Italian restaurant on Lido deck. We thought we had to pay extra for that, but again we heard other guest discussing how they ate free for lunch each day there.
I will say that the excursions to Jamaica, Grand Cayman, and Cozumel were fantastic. Overall the service, food and accommodations was not worth what we paid for this cruise.
Our family will not be traveling on the Carnival Magic ever again. When the Carnival Conquest sailed from Galveston, service and food was excellent.
Cruise first day was 01/01/2012. I put 12/31/2011 as the start date because 2012 was not listed as an option.
I have cruised 23 times, this being number 13 with Carnival. I am a Platinum Past Guest with Carnival and Royal Caribbean.
As a VIP (Platinum), embarkation was fast and easy as registration was quick and the long lines were avoided.
My room was on floor 6 above the Ocean Plaza, but I felt like my room was in Ocean Plaza when there was live music playing there. Apparently there is no type of insulation or acoustic barrier between floors 5 and 6 in that area. Other than that, the room was nice but nothing special and the bathroom was the same as on most other Carnival ships. The TV channel selections left a lot to be desired. There were no sports channels (ESPN, etc) as there were in the bars with televisions. So if you wanted to watch sports you had to go to a bar. The room stewards were very friendly and did an excellent job.
The Lido dining area was about the same as other Carnival ships, with along buffet line instead of separate areas like on other cruise line ships where salads, breads, entrees, etc are separate. The food was not as good as expected. Replenishment of foods was slow at times and you had to wait.
The waiter and assistants in the Southern Lights dining room did a great job but the food was nothing special. On most cruises, the Maitre D sings, however in this dining room we had a singer trying to be a Maitre D. I don't know why he was there other than to sing as the rules/restrictions on clothing were not being enforced and he never came near our dining area. On casual dining nights, baseball caps could be seen in the dining room, with 3 men at the same table with baseball caps on every casual dining night. On formal night, men with jeans and sandals were observed. Carnival should either enforce the dress codes/restrictions or eliminate them.
The food and service in the Cucina Del Capitano was very good. The extra charge has been raised from $10 to $12.
The Pizzeria service was very slow in the late evenings with long waits for pizza as none was prepared.
There never seemed to be deck chairs/loungers available, while a great number of them were occupied only by towels. Reserving of deck chairs was not enforced as some people left a towel on their chair/lounger and were gone for 60 minutes or longer to eat, etc. There was no Caribbean/calypso music played in the pool area even though this was a Caribbean cruise. No bands played in the pool area and it would have been nice to hear music with steel drums or other type of band music instead of DJ crap.
The Red Frog Pub was a good addition, their signature beer is good and the bartenders were friendly.
The Casino staff wasn't very friendly and drink service become very slow after becoming an "ON US" customer.
The shows were nothing exceptional as compared to other Carnival cruises and cruise lines.
Arriving back at the ship on a tender in Grand Cayman took a long time as a previous tender was still unloading passengers because there was only a single scanner to process everyone through and passengers were prevented from leaving the tender as the lines waiting to be scanned were too long for the waiting area on the ship. Passengers were stopped a few times from leaving our tender until the lines shortened up inside the ship.
The ship was late arriving back at port due to dense fog which closed the port down. As a VIP, I was instructed to go to the Northern Lights dining room to wait for disembarkation. There were no people directing and/or signs designating which area was for VIP's, self assist passengers, others, etc in the dining room, which was a zoo. Disembarking was a disaster and took more than an hour after leaving the ship to retrieve luggage. I was one of the first off the ship as a VIP (Platinum) in category Group 1. While waiting for Group 1 luggage to be delivered to the luggage pickup area, I observed that luggage for groups 12, 22, 25, 26, etc was being brought to the area before Group 1. When we were finally able to retrieve our luggage, processing through customs was fairly quick.
Waiting for a cab took another hour or more as there were no cabs waiting in line and they were arriving one at a time every 5-10 minutes. We finally left the port area about 3:00 PM which is 5-6 hours later than when we left from previous cruises there. Although much of that time was related to the fog, the 2 hours for retrieving luggage and getting a cab could have been 15 minutes or less if properly handled.
Again, I was one of the first to retrieve luggage and to get a cab. I'm sure it was even worse for the 3,000+ passengers who followed.