My wife and I just returned from the 9/1/07 Labor Day weekend "Cruise to No Where" from NYC and had a very positive experience. We booked this short getaway cruise to celebrate our 15th Wedding Anniversary without our kids (ages 7 and 9). This was our 7th cruise (2nd with NCL, 2 w/Princess, 3 w/Carnival) and our first cruise to Nowhere. You can bet that it won't be our last. We had read all the reader reviews about the Dawn, but found the one written by Cruise Critic's editor, Carolyn Spencer Brown (7/03/2007) "My Cruise to Nowhere on Norwegian Spirit" to be the most helpful in preparing for this one-night experience.
The weather was a beautiful 80 degrees, partly cloudy, summer sunny afternoon. We arrived at the port at 12:00 p.m., parked our car on the pier rooftop parking lot ($25.00) and were on the ship by 12:30 p.m. The embarkation process was orderly and organized. Once on board, we headed to Salsa, one of the ship's restaurants, to review the menus of all the other restaurants and to make our dinner reservations. Based on all of the positive reviews thatwe had read, we booked a 6:00 p.m. dinner reservation in Le Bistro (extra fee of $15 per person). Since NCL does not allow passengers to go to their staterooms until 2:00 p.m., we lugged our overnight bag down to the Venetian for a very lovely sit-down lunch experience. The Venetian is one of the ship's main dining rooms that was actually open for lunch -- very unusual compared to any of our other cruise experiences where only a "buffet" lunch is served. A lovely female waiter team (Romanian and Yugoslavian) provided us with a very cheerful and pleasant experience. After our delicious lunch, we checked out the two other dining choices and concluded that we had made the right choice for lunch.
At 2:00 p.m. we went to our balcony room (#10026) to quickly unpack and change into our bathing suits. The beautifully decorated cabin was much smaller than what we had experienced on Carnival and Princess; the storage space was adequate, but not generous. The bathroom was very unique in that it was a three-part design -- the shower and toilet areas are equipped with sliding glass privacy doors to allow multiple users at one time. There was also a mini-fridge that was empty, so we filled it with our bottle of white wine that we had packed in our overnight bag. We spent a lot of time on our balcony and highly recommend same for the one-night experience.
We then went upstairs to the open pool deck area and easily found two lounge chairs, where we placed our towels and nickknacks. Since the "pool party" did not appear to be in full swing yet, we decided to take a self guided tour of the ship's public areas and to get to know our way around the ship. We tried the "one scoop" ice cream cone at Sprinkles, but greatly missed the self serve soft ice cream and frozen yogurt machines that are typically found on Carnival ships. After the 3:30 p.m. life jacket drill, we returned to the Lido Deck for the Deck Party send-off. At 4:00 p.m., an elaborate outdoor poolside BBQ (pork ribs, hamburgers, hotdogs, and chicken) and a live Asian party band were in full swing. We picked at the delicious ribs and grilled chicken and drank our frozen Pina Coladas. When the ship finally left the pier at 4:45 p.m., we headed to the Jacuzzi tub located in the front of the ship. Here we had a beautiful view of Manhattan, New Jersey, Statue of Liberty and Verazanno Bridge. As we approached the tip of Manhattan, we left the Jacuzzi and went to our port side room, which is on the right side of the ship facing New Jersey and the Statue of Liberty. There we sat on our balcony and admired the Statue of Liberty, passing boats, Staten Island Ferry and Verazanno Bridge.Already 6:00 p.m., we headed down to Le Bistro for dinner. We were seated between the Renoir (valued at $30 million) and Monet paintings, which were both situated behind bullet proof glass. The low lighting, candle light (battery operated), soft background music and small size created an intimate, romantic atmosphere. To our surprise and luck, the female waiter team that had served us at lunch, were also assigned to our table at Le Bistro. We each ordered a glass of wine and found the four-course French service dinner to be outstanding and the food heavenly! The lobster martini, escargot, French onion soup, large salmon filet and chocolate mouse all were fantastic. Pay the extra $15 a head; you won't be sorry you did!
We were not at all impressed with the 8:30 p.m. show "Band on the Run," but sat through the same anyway. Then we went to Spinnakers and danced to the music provided by that great Asian band. At 10:30 p.m., after the band stopped playing, we participated in a very hilarious, adult only, audience participation game show called "Quest." It was raucous, R-rated entertainment that kept you laughing until midnight. During the show, the MC also entertained us with his outstanding juggling talents.
Still awake, we headed to the casino to play some video poker. I was very surprised that the minimum table was $10.00. Additionally, an elaborate hot "buffet" was set up in the middle of the casino for all to enjoy -- very unusual compared to any of our other cruise experiences where only drinks (not food) are served. This tactic was obviously done to keep the gamblers in the casino for extended periods. After playing for 45 minutes (losing only $10.00 at video poker), the smoke was getting to us, so we decided to head back to the room to spend some time on our balcony, where we heard the waves crashing against the ship and admired the clear sky, stars and moonlit ocean. What a wonderful way to end the night.
Between 6:30 a.m. and 7:30 a.m. we sat on our balcony and watched the sunrise and our slow approach under the Verazanno Bridge. There were no clouds in the sky and the weather was perfect. At 7:30 a.m., we went down to the Venetian for a very lovely sit-down breakfast experience. We were seated at a table that was situated closest to the rear windows of the dining room (facing the Verazanno Bridge and Manhattan skyline). The view was incredibly awesome and a wonderful way to end our wedding anniversary celebration. At 9:00 a.m. they announced that passengers on our deck should begin to disembark the ship. We did not experience any lines and just walked off the ship.
We would definitely recommend the NCL Dawn, and especially her one-night "Cruise to Nowhere" for a quick, reasonably priced (base ticket -- $336 per couple) romantic getaway without the kids.
First cruise that me and my wife Coralys took for our 2007 vacation, and I must admit that after I purchased the cruise I thought I made a mistake because I read some reviews after I purchased the tickets and I found some of them to be bad, but the service that we recieved from the Dawn was nothing short of excellent.
We had the best vacation we have ever experienced yet. On the way to the Bahamas we enjoyed from the start a picnic by the pool with music, drinks, dancing and a festive atmosphere. I tell you that by the time the sun sets on that first day you have already forgotten what day of the week it is.
At night we enjoyed some nice music performed by Fire & Ice at Dazzels Lounge. I could not believe the amount of entertainment and different choices of things to do on the ship and how polite and service-oriented the crew was, and how friendly the other vacationers were.
The Bahamas were beautiful and also the Bermuda beaches. Oh, how fresh and nice. Every port is a breeze because the Dawn crewis so organized that there is practically no waiting around. The only advice I would suggest is to go with the Balcony Room, just as we did, because the room and the balcony would give you many romantic nights to remember.
On the last day I won me a "best tan men legs" award on a contest by the outside pool.
Many, many happy moments me and my wife shared with total strangers on the Dawn Cruise. We are already planning for our next vacation.
New Year's on the Dawn
This was my 3rd cruise, 2nd w/ NCL. I was traveling w/ friends, 3 of whom had been on many multiple cruises & 1 newbie. Two of our group had a penthouse so we were all able to board through the VIP line with them. That was great & worth the price of admission to the big category cabins. I seriously loved getting to cut what had to be at least a 2 hour wait in the terminal.
Our 1st stop on board was Pearly Kings Pub because it was the only bar open. Most passengers opted for lunch instead in the Garden Café. When our cabins were ready around 3 pm we dropped off our stuff & grabbed our life jackets to head up to our friends' penthouse for sail away. On the way we took a detour through the Garden Café to pick up a tray full of snacks -- cheese & pizza mostly -- for sail away & b/c we were all getting a bit tipsy at that point.
One member of our group had accidentally left a carry on bag on thedock. He put it down to sanitize his hands before boarding. Trying to get that back was a bit frustrating b/c the crew kept assuming we were complaining about luggage delivery, not a lost piece. It was returned before we left NY harbor. Amazingly the contents, including some cash, were all there.
We sailed a bit late because there had been some sort of problem on the George Washington Bridge and traffic in midtown was snarled. The NY Skyline at night is always breathtaking from the water.
After sail away we headed to the casino. The gamblers were anxious to get started. I was starving and we dined in Impressions. The paintings were lovely and the food well prepared. I ordered the peach soup as an appetizer but didn't care for it or most of the cold soups on board. I do enjoy cold soup but not for dinner. I wanted them at lunch where for 10 days they kept serving hot, creamed soup. I thought the Food & Beverage staff had that backwards.
We had amazing weather for the 1st sea day as we sailed down the east coast. Even the crew was surprised. Our CC meeting in the Star Bar was fun. Our wonderful CC organizers managed to get us discount coupons for additional internet time if you bought a package. You also get more minutes for signing up on sail away day and if you are a Latitudes member. Note that I paid for 1 hour, the small package, but ended up w/ 2 hours of time through these discounts. Several members of the senior staff came to meet us including JB the food & beverage director, formerly of the QM2, and Jamie the Assistant Hotel Director. Everyone I met made a point of saying hello all week. It's always fun to put names to the people you've been chatting with on the boards before your trip.
Unfortunately, I had some work to do. I found a writing & reading room on Deck 12 near the Library, the cinema, and Spinnakers. It had lovely floor to ceiling windows & good writing desks. The barrel chairs could have been a bit more comfortable. They weren't really good for curling up with a book.
Later that afternoon they held a Latitudes party with a variety of free drinks. Almost 25% of the people on board were repeat sailors. There were speeches and they raffled off some neat stuff -- beach bags, dinner at specialty restaurants, towels, spa time, etc. They even gave out a prize to the passenger who had been on the most NCL cruises.
In the afternoon we went to a martini clinic given by Carol at the Star Bar. She is very knowledge, very funny & a great mixologist. For $15 you got 5 mini martinis of different varieties. You also make new friends. We loved Carol so much we ended up meeting there every night for a cocktail before dinner. She was such a professional, she remembered what we all drank and practically had them waiting for us when we arrived.
It was warm enough to sit outside on our second day at sea. It was very crowded. I found a cubbyhole on the side of the ship near the bow but even that became packed by noon. There is a hot tub up there. But it's raised & on a ship moving at 25 knots in 8 foot seas getting up there can be tricky. Getting out I saw a teenager lean into the wind; his body was at a 45 degree angle but the wind was keeping him up.
St. Jewelry (better known as St. Thomas) was our first stop on New Years' Eve day which is also a Sunday. We shopped in Havensight but didn't bother to go to Charlotte Amolie because everything was closed. We tried to find a bar showing the Jets game but no luck. Some NFL games were available in local bars.
New Years Eve was festive. Everyone was decked out to the hilt. There was a big band in the lobby. There was a rock band on the pool deck. They drained one hot tub & filled it with champagne & ice. You could buy a bottle of your favorite bubbly. There was a big 2007 ice block carving by the pool. There was a DJ in Spinnakers (I think) for those who didn't want to be outside. We watched all the frivolity from the top deck which provided a great overview.
New Years Day we were in Tortola. Given the holiday, things were pretty quiet in town. Friends went on a Pub Crawl which was really a ride around the island with the driver stopping every so often to give people shots of 151 rum. They ended up at some bar that was more like an open air shack on the beach where they had drinks and some lunch. My excursion booked through the ship to the Baths at Virgin Gorda was cancelled because of the holiday & it didn't sound like a good idea to hop in a taxi by myself to go swim in under ground ocean waters alone so I wandered around the town in walking distance for about and hour then returned to the ship hoping to watch a Bowl game in Pearly Kings. It wasn't being shown. When I went to the desk to ask where I could go to see the game, the girl at the desk told me that the ship didn't buy the package while in port. Then I asked for a recommendation of a bar I could safely go to by myself. I was annoyed when she looked at me & said, "Go to a beach instead, honey. You'll have more fun." After I missed the game when I found out later it was shown on the TVs in our cabins I was really annoyed. Why couldn't she have just told me that?
Our next stop was St. Marteen. We took the ship's excursion to a Divi resort. I don't recommend it but it suited our group. The tour drives you to the resort where you have lunch, get 2 free drinks and can use their facilities, including the pool. There was a small reef & you could snorkel in relatively shallow water. We ended up leaving St. Marteen about 3 hours late because the dock workers dropped one of the big lines that tethers the ship to the pier into the water and it became tangled around the propellers. They had to bring in divers to untangle everything.
Around midnight we had to make an emergency return to St. Thomas. Scuttlebutt said a passenger had his appendix burst and he had to be evacuated to a hospital. I wouldn't have even known this happened except friends in the casino had to unexpectedly stop gambling when we reached port.
San Juan was, well, San Juan. Basically we were in a major city on a work day. I walked the path along the ocean side of the Fort which was peaceful but long. The streets were crowded with tourists in the old city and the sidewalks are extremely narrow. Back on board, the crew was setting up an outside pig roast. Just as they got everything in place & started carving, it began to rain. It was a surprisingly cold rain. The efficiency with which that crew cleared those decks was amazing. It was still too warm to go inside so I headed down to deck 7 -- the promenade -- for a catnap outside under the covering provided by the life boats. If you can manage to not think about what happens if one of them falls on you, it's a pretty cozy place.
I felt extremely claustrophobic and crowded on our day at sea. I was up & on deck by 9:05 a.m. but couldn't get a deck chair! The chair hogs had already staked their claims with various towels. This was on every level & even my hiding space on the bow was full. I ate breakfast & attended one of the lectures. After lunch I finally found a lounger & took a nap in the sun. When I awoke I was startled to see the pool empty. Apparently, some genius stepped onto the sides where you can cool yourself in a few inches of water and dropped his beer bottle sending glass into the pool. The whole pool had to be drained to clean up the glass. I was impressed to see that there was actually a lifeguard at the pool.
Great Stirrup Cay was about what you'd expect. It's a day at the beach. Tendering went smoothly but the beach was crowded. I was unpleasantly surprised when I came downstairs to disembark to find that unlike every other time I had ever gotten off a ship, there were no towels. I had to get out of line & go back up to the pool deck to sign out towels. What a pain. The water was cool but clear. It's a coral island. If you have the right shoes I recommend walking to the far side of the Boathouse for some alone time. I was surprised to learn that Great Stirrup Cay is next door to Coco Cay, RCCL's island, & you can actually see the other line's island from there. The snorkeling was OK but you have to swim out past and behind the lifeguard to see anything good and it is rough out there. I was actually grateful for my free life vest.
The final day was unseasonably warm but still too cool for me to sit outside in a bathing suit. I did manage to catch a few rays out on the balcony where I was relatively sheltered from the wind & very far away from the crowds. I attended one of the lectures on board and was pleased with the quality of the speaker.
Overall I thought the food was OK. It's hard to make food for 2500 people perfect all the time. I wasn't overly impressed with Le Bistro, even though we ate there twice. The first night my duck was horribly overcooked. The wait staff was slow and seemed unorganized. They do have a lot to do because certain entrees are carved tableside and they do a flourish to uncover your meal once everyone at the table has been served, but it wasn't the amazing place I had been promised. Even the chocolate fondue didn't live up to expectations. I love angel food cake but they only supply fruit for dipping. The second night everyone in our group had surf & turf but my filet mignon had no flavor. It actually required the variety of sauces they supply, which was sad.
The crew was delightful. Everyone had a smile & a story to share. I got towel animals almost every night which I loved. I was thrilled to learn that the bathrooms in the balcony cabins were bigger than the bathrooms I'd had on previous trips. On other ships there was always a nautical theme on the carpet & the fish swam in one direction, usually toward the front of the ship. This time the sea horses alternated -- kind of like a ying & yang symbol -- which confused me to no end because I could never figure out what direction I was headed.
I did get up early one day to go to the fitness center. I thought I would be taking a workout class. Instead it was a sales pitch for some herbal product. That wasn't too cool.
Although I wasn't traveling with children I saw the T-Rex pool which was absolutely adorable. The video arcade never seemed overly crowded. The best thing for kids was they had their own section with small chairs and a tiny buffet in the Garden Café. Every kid I saw seemed proud to have his or her own section.
Finally, one friend had a problem on board. Somebody from NCL input a charge to his credit card incorrectly. What should have been $2,000 was entered as $20,000. It took some doing but after about an hour was straightened out. The cruise line was extremely accommodating and provided him with great compensation for the inconvenience they caused.
On July 22, 2006 I boarded the Norwegian Dawn for Bermuda and Bahamas. This was my fourth cruise, first Norwegian. To begin with, the boarding process was the worse of my experiences. I waited on line for 63 minutes. I then boarded the ship and, much to my surprise, none of the crew ever smiled or looked at my husband or me in the eye. It was a seven-day cruise and on rare occasions a crewmember would smile and greet us with a "good morning" or "good afternoon."
I found that the entertainment was not of the best quality. The best part of my cruise was getting off the ship at the different ports. On one occasion I grabbed a hand towel to dry my face with what I thought was a clean unused towel and found a strand of long black hair on the towel. My husband and I have hair that is about 1 inch in length and both medium blonde. On another occasion our bed was turned down for the evening and we found potato chip crumbs, obviously from the night before when we had eaten potatochips.
Now I am home and my account has a hold in excess of $850.00 because they put a hold on my account everyday that I was on the ship and then charged the total amount to my account at the end of the cruise. In other words my charges were double posted and NCL cannot release my money for another week. In total I was on hold for 46 minutes before someone answered my phone call and informed me that I just had to wait. I will never cruise with Norwegian again and I have e-mailed everyone I know informing them of my experience. I will also be sending a copy of this e-mail to my travel agent.
My Fiance booked this trip through a travel agent. The original itinerary was supposed to be a stop off in Orlando, Miami, Great Stirrup Kay, and Bermuda. I found out after I picked the tickets up that NCL decided to change the itinerary from that to Bermuda and Bahamas, despite the fact that the original destinations were in NCL's softcover planng book. But I said "what the heck, Bermuda and Bahamas sounds great as well".
Anyway, this was my first cruise and I was very disapointed. Getting on the ship was fairly easy. Once on the ship, we got to go "explore" until our rooms were ready.
The room was a state room with a balcony. Very nice and comfy. The maid staff was excellent the whole trip as well. On our first day, we set a code on the room safe and put our valuables and money in it. It opened and closed no problem as first. Then it decided to crap out and not work (it was digital). I called reception and after being on hold for 40-yes 40 minutes, I went down to the main desk and waitedin line for another 40 minutes. After al that waiting, I was told rather rudely that all the staff was busy and I would have to wait at least an hour for someone to get the safe open. Mind you, this all started at 6 p.m. and it was near 7:30, thus ruining our dinner reservations. Someone finally did come and got it opened, Later in the night, my room key wouldnt open our cabin door. That meant another 15 to 20 minutes in line for them to get me another key.
We called the breakfast buffet in the Garden Cafe the "Trough". It consisted of hundreds of people waiting on the buffet line for instant eggs, tasteless bacon, greasy sausage and rotted old grapefruit halves. The restaurants were very good, however the portions were very small and they nickel and dime you for every little thing. All inclusive means house water on this cruise line.
The pool area was like a zoo. The Oasis Pool was rather small with many cruisers complaining about there not being enough beach chairs near the pool. Soon, cruisers were taking chairs and making their own places for them next to the pool, much to the dismay of the cruise staff.
Be ready for children and teenagers bumping into you constantly. Kids ran rampant and teens relieved their boredom by doing cannonballs in the jacuzis and splashing innocent sunbathers as they tried to get a tan. There really needs to be an age limit or some kind of rules in place.
The entertainment on the Dawn was excellent. The cruise Director Matt Baker did a phenomenal job performing. The bands that played were extremely talented, never missing a beat.
As for the Excursions, we had planned on doing snorkeling in Bermuda. The lady at the excursion desk asked me if I was allergic to anything and I told her bees. She denied me buying the excursion because of this. But word to the wise: we bought a snorkel and goggles in the gift shop for $14. The excursion was for rented snorkles for $29. We made out great without the rude lady or that particular excursion.
Greta Stirrup Kay (the NCL private island) was more like Comey Island on a 100 degree day. Very crowded, unclear water, and just an overall disapointment.
We met some very nice fellow cruisers but did meet some nasty, miserable people as well. No one says hello in the elevators and we even had an altercation with a nasty woman who complained that we were in her sunlight when we passed her on the deck. My travel agent had sent my Fiance and I a bottle of Champagne to celebrate. I recieved a note in my cabin to pick it up at one of the cafes. I went to pick it up and the lady told me that I had to pay a $15 corking and holding fee to recieve our champagne!!! I was stunned. If that isnt lowballing, I dont know what is.
We will never again cruise with NCL due to their nickle and diming procedures, lack of good food, crowded decks and halls, rude staff, and incompetance to have a safe and key to your room work.
This was a great cruise to go on. They do everything right on Norwegian. I think there Freestyle dinning is a lot better than traditional dinning. They have a lot of different kinds of foods and restaurants. The Venetian and La Trattoria are the best restaurants. Venetian, Aqua, and Impressions all have the same menu for dinner. The Venetian is a lot better place to have breakfast and lunch than the garden café. The Garden café had only okay food. The main dinning rooms had a lot better food.
The cabins are a little on the small side at only 160 sq ft for an ocean view cabin. It can easily hold three people comfortably but it is very hard to sleep four people in one cabin. The cabin is very clean with a good amount of closet space and a nice size bathroom. There is also a good amount of lighting.
The entertainment on the ship was very good and there were no complaints. The only bad show was South Beach Rave which was all dancing. Our cruise director Matt Backer was very funny and his comedy shows were thebest. The stardust theater was very nice . It had plenty of seating but I wold recommend getting there early so you can get a seat on the lower level because the balcony can have some bad views. Second City was the funniest show of the cruise. They had a lot of good entertainment.
Embarkation and disembarkation were pretty smooth besides the wait to get on the ship on embarkation. If you are going out of New York I would get to the port early. I Would definitely recommend this ship and cruise to a lot of people.
Just returned from my cruise on the Norwegian Dawn (6/17 – 6/24 to Bermuda and Nassau) and had a great time! The ship was simply gorgeous and the Cruise Director Matt was phenomenal.
Well first things first, I found the food very good; there were a few exceptions but all in all good. One thing I really thought was a brilliant idea was to have hand sanitizers outside of every restaurant and also before entering the buffet line. I didn't get a chance to try the specialty restaurants, my group decided to stick to the main dining rooms. We favored the Venetian, but also tried Aqua and Impressions. Impressions, even though a lovely restaurant, was a little disappointing. My Mom ordered the chicken and it turned out to be quite dry. Aqua was pretty good, we ate there twice. All dining rooms had wonderful service. By Wednesday we were getting tired of eating 3 full meals a day (unbelievable I know) we discovered the "Blue Logoon which is a 24-hour diner. Because the eating area is quite small and always crowded we never tried it until we discovered they offered take-out!We were able to take food out onto the promenade and also to our rooms. Try the fish and chips and the buffalo chicken wings both are very good! Some of our group tried the Buffet on deck 12 – I ate there twice – breakfast was alright but by the time you have everything something is cold and a late dinner, if you want something light find the area where you can have a Caesar salad, pasta and Asian noodle soup made to your specifications.
The Chocoholic Buffet was held in the Venetian dining room and I never saw so much chocolate. They offered champagne ($5) or coffee/tea (free). Word to the wise the time given was 11:45, but people must have started lining up by 11:00/11:15 because we got there @ 11:30 and the line reached the front lobby (right in front of the Shore Excursion desk!) The line moved quickly though, but the anticipation just about killed us (smiles.)
On the formal nights it was a mixture of outfits, some people went all out in tuxedos and gowns, others had on a simple suit and cocktail dress, and some were, well let's just say they were quite informal.
If you are a smoker (which I am) try the Gatsby Piano Bar for a quick smoke – the music is good and the people are very friendly. They also have a cigar bar, named Club Havana, which seemed very popular.
The private island, Great Stirrup Cay, was a great way to spend the day. Just two words of advice take the time to get your tender tickets the day before – you definitely want to be on one of the first tenders and also sit on the lower level – they get off first. I was on the 1st tender and sat on the upper level – because of that my group lost out on prime beach locations. If you don't want to visit the island – no problem – the pool will be practically empty!
I knew that I was finally relaxed when I completely forgot what day it was! Some of the other activities I did: visited the Cinema were I saw "Memoirs of a Geisha;" enjoyed listening to the singer in "Dazzles Lounge;" learned how to make "towel animals;" of course saw and enjoyed every show (especially Bollywood and the Fountains was hilarious); tried my hand at the slot machines, but decided I rather spend my $$ in the duty free shop.
The atmosphere on board is very festive – if you enjoy fun, laughter and letting your hair down you'll have a ball. All in all I give the Norwegian Dawn 10 stars!
P.S. I had such a good time I'm trying to arrange another for Thanksgiving week – wish me luck!
To all cruisemates, You have read so many complaints about the services of cruise line, but none of them is similar to mine. Can you imagine an “international” cruise line would have no idea which customer does not need a visa to go boarding? I would like to share my unpleasant experience with Norwegian Cruise Line (NCL) so that you know how ignorant and irresponsible they are.
I was in New York to join the 7-night Bahamas trip (going to Bermuda and Bahamas) at Norwegian Dawn on May 20 but I was denied aboard because of the ignorance and incompetence of NCL. When I showed my Macao passport to the cruise staff, she expressed doubt whether I needed a visa to go to Bermuda. The cruise staff contacted another staff in white uniform who told me that Chinese passport holders needed a visa. I explained to her that my Macao passport was not the same thing as a regular Chinese passport and that I had investigated and ascertained that I did not need any visa to go to Bermuda. In fact, after booking the cruise, I received instructions from Expedia.com, towhich I booked the cruise, to inform myself from the CIBT web site about possible visa requirements. I received an e-mail from CIBT on May 15 that I, a Macao passport holder, did not need a visa to go to Bermuda. In addition, I checked the Bermuda immigration regulations provided by NCL web site and learnt that Macao is not one of the countries requiring Bermuda entry visas. No matter how I explained to the cruise staff, I was denied boarding the Norwegian Dawn.
On June 2, I wrote a letter and enclosed the CIBT visa information to the NCL to explain the incident and request for refund and appropriate compensation. On June 24, I received a letter from the NCL who put all the blame on me. I was told that it was my responsibility to check my documentation and guests denied boarding are not entitled to a refund. I wonder if the NCL did investigate the incident before they gave me such a disrespectful response. In fact, I wrote to the Governor to Bermuda about my visa status and got a response from the Deputy Governor’s Office on June 22 that I don’t need a visa to enter Bermuda. If NCL took customer’s letter seriously, they would have checked my visa status before putting the blame on their customers.
I suspect that it is a trick of NCL who are pissing me off so that I will give up. How many time and effort must a consumer take to get back their compensation because of the mistakes of a company? Why NCL does not take the responsibility to admit the mistakes they did? I will not give up my file because I believe there is consumer rights and justice in the United States! I’ve just sent a letter to the NCL on June 27 to express my dissatisfaction with their irresponsible response to my request. I hope they will take proper action to investigate their mistakes and give me a satisfied response.
Thanks so much for sharing my story with all those who are concern about consumer rights and justice in the United States!
Sau Hou Chang
Embarkation:The information we got before the cruise said that embarkation should begin at 2 pm. Since we had to check out from our hotel at noon, we came to the terminal early and that was very good. There were a lot of people in the terminal when we got there and they seemed to be waiting to be allowed to board the ship. We saw the Latitudes check-in line (Latitudes is NCLs program for those who has travelled with them before) and went there. Less than 30 minutes after we arrived to the terminal we were on the ship! That was very fast, especially since we are not American citizens.
The first impression of the Dawn was stunning. The entrance in New York is on deck 7 and the first you see is the Grand Atrium. Since the cabins aren't available before 2 pm we took our hand luggage and jackets and went straight to Garden Café for lunch. After lunch we went to Gatsby's Champagne Bar for a drink while we were waiting for our cabin. We took a glass of Gosset Grand Rosé Champagne. 18 $ each may bea rip-off but as a start of a wonderful cruise it was worth it! Before we went to our cabin we look out through the windows and into the terminal, the lines then seemed to be VERY long so we were happy that we were there early! Then on to the cabin.The cabin:
We had a BB Oceanview Stateroom With Balcony, nr 9576, on deck 9. The interior was nice and the size of it was okay. We didn't used the balcony very much, we had breakfast there two mornings and one afternoon we ordered a bottle of sparkling wine and canapés which we ate/drank there, but it was great to have it and it was definitely worth the extra money (it was only about 200 $ extra compared to an Oceanview Stateroom on deck 8). Overall the cabin was good for the money we wanted to spend but there was one bad thing worth mention, the first two days it was very cold in the cabin. I think that the door to the balcony wasn't enough isolated so we got a cold draught from there.A summary of the Dawn:
The ship is very luxurious. The first impression was that everything was top of the line and I really can't find much to complain about. Why shall I try to find bad things when the ship was so great!? The layout was great and there were no problems to find the way to the lounge or restaurant you wanted to go to even that the ship is enormously big. The sundecks were very good, but we didn't spent much time there. The Dawn has large sundecks for those who want action and company but it also has small calm places to sun for those who prefer that.Restaurants, bars & lounges:
The Dawn has 10 restaurants and 13 bars & lounges.
The three main restaurants are Aqua, Venetian and Impressions. The menu is always the same on those three restaurants so where you want to eat is more a question about interior and service.
Our favourite among the main restaurants was absolutely the Venetian. In my opinion it has the nicest interior and the service was always good. Our best dinner during our cruise was our dinner at the Venetian the last evening. I had "Cajun Pop Corn" (fried crawfish), "Spaghetti a la Milano" and "New York Cheesecake" and everything tasted just great. The Venetian also served breakfast. The breakfast tasted very well and was served at the table but for breakfast I prefer buffé.
Garden Café is the Dawns buffé restaurant. That was the place to go for buffé breakfast. The breakfast there was okay but for me as a Swede the content of it was kind of strange. They had lots of things to choose from but it was hard to find bread that I consider to be decent bread for breakfast, most of the bread they had felt like dessert for me! I never found any sliced cheese to put on the bread either, I guess that Americans don't eat that. I have some things to complain about on the Dawns breakfast service but I'll come back to that later in the review when I list Good and bad things! We ate lunch in Garden Café sometimes and the food was okay but not more. The standard of the food was a little lower than on the average Swedish lunch restaurant but it was good to avoid all the attention from the staff in the main restaurants sometimes! The same with dinner there!
The Dawn also has five restaurants which requires reservations. Three with a cover charge, Le Bistro, Bamboo and Cagney's Steakhouse, and two which are included in the cruisefare, Salsa and La Trattoria. We ate at Le Bistro and Salsa so I can't say anything about the other but they looked nice.
Le Bistro is NCLs French restaurant, which they have on all of their ships. Le Bistro has a cover charge of 15 $. What you pay for is interior and atmosphere. Our dinner there was very nice and all the food was very good but the standard on the food was like in the main restaurants. We will probably go to Le Bistro again on our next cruise. One night on a cruise as long as ours it's worth to pay that extra money.
Salsa is a Mexican restaurant. The food there was very good and the staff that worked there on our cruise was very nice and gave an excellent service. Unfortunately we went there one of the last nights on our cruise so we only ate there once. If we had tried it earlier we would have gone there again. If we ever cruise with the Dawn again, they will enjoy (?) our company more than once!
The 10th restaurant is Blue Lagoon. Blue Lagoon is a 24-hour Snack Bar. We didn't liked the way it looked so we never ate there but I think that the fish & chips we ordered in the pub was the same that was served there and that tasted well, almost as well as on a real English pub!
The 13 bars & lounges are:
1. Stardust Theater. The place for the big shows and informations (like the boring disembarkation information!). I liked the interior and the layout of the theatre but it was to little space for the legs for someone as tall as me. I guess that the theatre had around 1000 seats.
2. Spinnaker Lounge. The place for smaller shows and a place to take a drink and listen to music. The bingo was there too for those who are interested in that. Maybe 500 seats.
3. Dawn Club Casino. We didn't spent many minutes there and even less money! I'm not a casino expert but it looked like they had a good choice of games and slot machines.
4. Dazzles Lounge & Nightclub. We were only there when they presented "Bonus Awards" and then they offered free sparkling wine so that was good! One thing I don't like is that they say that they give away Champagne when sparkling wine is what you get! For me Champagne is Champagne! I understand that they prefer to give people sparkling wine but I think that they shall be honest and say that!
5. The Pearly Kings Pub. THE DAWNS NUMBER ONE PLACE TO GO TO! Just what we want when we are on vacation, an English pub. The Pearly Kings was a very nice place and they had a good selection of beers from the whole world. They offered around 40 kinds of beer (the menu had 44 kinds but they didn't had everything in it) and the staff there was the best on the ship! I will mention them later but they deserves to be mentioned twice, Jeorge and Zalryn. Our barfriends on the Dawn! They deserve all credit they can get!
6. Star Bar. The Dawns Martini bar located on deck 13. That was a very nice place to take a Martini after, or before, dinner. They had live music, grant piano, in the evenings and that was nice but a little too loud if you sat on the wrong place!
7. Gatsby's Champagne Bar. Located outside Le Bistro so we had a glass of wine there before our dinner at Le Bistro. A nice and calm place to sit and relax on.
8. Java Café. Located in the main atrium so the location was good but for some reason we didn't liked it. The chairs were uncomfortable.
9. Havana Club. None of us smoke so we were never there.
10. Wine Cellar. Is mentioned as a lounge or bar in the brochure but I don't think it's either of that, we were not there.
11. Internet Café. It's good to have the opportunity to use the internet on the boat but the prices make it pretty worthless I think. It was a nice place thou but not for surfing the net!
12. Bimini Bar & Grill. We were never there.
13. Topsiders Bar. The bar in the pool area. We didn't spent much time there but it looked like a nice bar. The bad thing there was that when music was played on the scene by the pool, the volume was too high.Entertainment
Of course you can't expect too much from the shows on a ship. We didn't saw any shows with many people dancing and singing, we are not interested in that, so I can't say how the standard was on that.
There were two comedians on the ship which had their shows in Stardust, Peter Sasso and Al Ducharme. Peter Sasso was very funny and we saw both his shows. Al Ducharme was good too but he talked too little and imitated sounds too much. He was good at imitating but it was too much, he should have talked more.
They also had a magician, Greg Gleason. He was good, even thou some of his magic wasn't too hard to see through. They said his show was "live from Las Vegas" but if I had paid to see his show in Las Vegas, I would have been disappointed if I got what I got on the ship! Of course I didn't expect something like "Siegfried & Roy" on the ship so it was okay!
The entertainment in Spinnaker Lounge was often game shows from TV, like Liars Club, Family Feud etc. That was okay entertainment to watch with a drink but not something I would have paid extra to see.
There were also lots of musical entertainment in the bars and lounges around the ship. The standard of that was high and nice to sit and listen to when taking a drink. The only bad thing to say about the musical entertainment is that they played to loud in the poolarea. I'm 35 years old, not especially sensitive to noice and love to play rockmusic as high as possible on my stereo at home but I still think they played to loud! It was no meaning to go up on deck when they served food there in the evenings or afternoons because the music was to loud!
The Norwegian Dawn Crew Show was good but they should have had it in Stardust instead of in Spinnaker Lounge. The best thing was that one of our barfriends, Jeorge, was participating.
The Dawns Cruise Director, Ricky Matthews, was very good so when he was involved in the entertainment, it was extra good!Ports
The ship stopped at six places during the cruise: Ocho Rios, Georgetown, Roatan, Belize City, Cozumel and Great Stirrup Cay. In Ocho Rios and on Roatan the ship stopped by the dock and in the other ports we had to tender.
I have made another, much longer, review on another site where I described all ports and our excursions but I skip that here and hope that I can stay within the 2000 word limit! If you are really interested, I'm sure that you can find my longer review!Good and bad things:
Good things: There were too many good things for mention them all. The food was great, the service was great, the ship was great, the itinerary was great.
What I want to mention is the staff which gave the best impression on us: As mentioned earlier, Jeorge and Zalryn on Pearly Kings. They are the two persons from the Dawn which we will be most happy to see again on our next cruise!
Victor and Tita who took care of our cabin. We have definitely nothing to complain on on how they did their job and they were always very friendly and seemed to be happy all the time!
Jennifer and Seepa who were our waitresses when we ate at Salsa. They gave us excellent service and they were very nice. The Cruise Director Ricky Matthews, very funny and very nice.
Bad things: The overall experience of the cruise was very good but there were a few things which we will remember as not so good: The Breakfast service some days. One restaurant where breakfast is served by the table and one restaurant with buffé breakfast is okay. When we cruised with the Wind around Hawaii they had two restaurants with buffé breakfast, one like Garden Café (Sports bar and grill) and one less casual (The Four seasons) where the service and atmosphere was better, and that was much better but that's not the bad thing I was thinking about on this cruise. The bad thing was that they opened too late some days. For example in Cozumel our meeting time for our shore excursion was 7.00 and Garden Café opened 6.30. I think that 30 minutes from the restaurant opens till we should be in Stardust Theater was too little, especially since we should be on shore the whole day. Garden Café should have opened earlier that day! To be honest, Blue Lagoon served breakfast from 6.00 but Danish & Coffee is not breakfast for me, not when I shall be on shore the whole day!
As I mentioned earlier, those who wants to sell drinks need a system to avoid asking the same people a lot of times in a short period of time. The worst places were in the pool area and on Aqua. I know that their instructions are to sell as much as they can and because of that I want to be nice to everyone who asked me "anything from the bar" but it's not always easy to say no in a nice way when I already have answered that question five times during the last ten minutes! If I say no I mean no, if I change my mind, I can go to the bar myself and order what I want! NCL really needs a system to avoid that.
The volume on the music in the pool area. They must have scared away more people than us with that!
That was all for this cruise! Hopefully I'll be back after next cruise! We really wants to go on an Alaska cruise next time and hopefully they extend some of them so that they are longer than a week when we shall go! By for now!
We are senior citizens with more than fifty cruises. As we live in South Jersey,it cost nearly as much to be driven to NY as to fly out of Atlantic City, to Fla. Also having had some experience with the Gulf stream, it was with some concern that we sailed out of NY.
We need not have worried the ship handled the seas very well.
Boarding the ship was a bit of a Zoo. The pier was crowded with people,children, etc, too many people in to small a space.
The Ship itself was Pretty, the personel were GREAT, Cabin stewarts,Waiters,the smiling,happy personel on this ship were exceptional. So much for the tipping policy. (we usually add tips for special service)
We ate a couple of times in the Cafeteria upstairs, but found it's noise oppressive. It also lacked the fresh fruits we like at breakfast and the salads at lunch. We found it better to eat early in the dinning rooms, before the majority, who like to eat a little later.
The menu selection in the dinning rooms left a lot to be desired, as well as the quality. For the first time cruiser,(which was most of the passengers), they probably thought it was great. It was found that my wife could order "salt free, low fat" from a menu for the following day, which meant we ate in the same dinning room the most of the trip, which actually worked out well. "First cruises are always great".(but) "We do not like open seating", we like to sit long enough with folks to get to know them. For a few meals we sat with the same couple, which we all enjoyed, but not really enough to get to know them.
Seldom do we travel with anyone, and when we do, it becomes hard to meet others. Most of the entertainment was OK (but) The two "Shows" were exceptional. The last show was without a doubt, "The Best" we've ever seen on any cruise ship. (Worth the price of admission)
To sum up----Did we enjoy----Yes---- Would we do it again---NO---Been there ,done that, it was a cheap trip. Next trip----First sitting----better food. Wishing You a GOOD TRIP--------