This is a review of my first Disney cruise experience traveling
with my grandchildren Jake, age 9; and Hannah, age 6. I have taken
several cruises, both alone and traveling with family members;
therefore, I could not help but compare this cruise with
others.
I had paid $1686 for the air add on to get from California to
the cruise. This is the highest air portion I have ever paid so
that I was surprised to find they had booked us on TWA, the worst
airline for service that I have ever flown. Disney does not tell
you about your airline arrangements until too late to make any
changes so we were stuck. Although the tickets said 'snack' on both
legs of the flight, we were served a total of one overly sweet
muffin and a very small portion of applesauce on the first leg;
then only a tiny bag of pretzels on the second leg. This was the
only food served for a nine hour flight time beginning at 5:30 AM
required check in with arrival in Orlando at about 5:30 PM
including a short stop in
St. Louis. I assume this is legal treatment of passengers, but it
surely is not a good way to treat small children. They were both
extremely hungry by the time we arrived in Orlando, even though I
had brought a few snacks in my carry on. I am not an especially
experienced traveler. If I know that TWA gives such poor service,
surely the Disney air travel department must know the same thing. I
do not know why they would want the first impression of our Disney
adventure to be so bad when it could be avoided by using a
different airline.
When we arrived at the Orlando airport I had to file a claim for
the damage to my new suitcase before we could leave the baggage
area. I was told there was nothing they could do there and to turn
the suitcase in for repairs after we got back home. After stopping
to eat we went looking for a van to take us to the hotel. We were
pleasantly surprised to find that the hotel itself is right in the
airport. The room was one of the nicest I have ever had. It had a
large furnished balcony, bath with double sinks, and every
conceivable amenity. The kids were enchanted with the fountains and
aviary in the large hallway outside our room. Unfortunately, I had
promised them that they could swim when we got to the hotel, to
make them feel better when hungry and tired on the plane. The fact
that it was raining had no bearing on the situation in their minds,
so off we went to find the pool. There were many people playing in
the pool in spite of the rain. Both children had a great time and
met several of their fellow cruisers while playing for over an hour
in an extremely deluxe area with fountains shooting water into the
pool. Luckily the weather was warm and there was no wind so that we
just got wet, not cold. Since the hotel was located in the airport
there were many choices for breakfast the next morning in addition
to the hotel restaurant. There were also several shops in the
airport area by the hotel so we bought a few last minute items
before going to the lobby for our bus to the port.
On all of my other Florida based cruises we checked in for the
cruise right at the hotel so that we just walked onto the ship when
we got to the pier. While we were at the hotel Disney just gave us
bus passes for the fifty minute ride to Port Canaveral; so that we
had to go through the whole check in at the pier. Although not as
convenient as hotel check in, the process was easy so that we were
on the ship within half an hour after our arrival at the port.
After we were on the ship we were told that it would be an hour
before we would be allowed to put our bags into our cabin We were
to carry them with us to the buffet. We decided to wait until we
could get rid of our bags to eat.
THE MUG SITUATION
I went to the guest services area to get the charge privileges
removed from the children's room keys, and to buy the soft drink
stickers I had read about in the literature sent by Disney with the
cruise tickets. I had read that there would be a sticker for $28
that would allow unlimited sodas for children under twelve at any
bar the whole week. This was $10 more than I had ever paid before,
but I had told the kids that I would do it. When I tried to buy the
sticker for their room cards, I was told that the program had
changed. Now it was $35 to purchase a gaudy plastic Disney Magic
mug. This mug was to be carried with the person any time he or she
might want a drink. The mug would be filled free of charge all week
at any bar. I found this program to be very inconvenient. With the
old program the child had to feel thirsty and then initiate action
to get a soda. Carrying the mug around with them reminded them to
want a soda, which I feel increased the quantity of sodas that they
drank. Hannah set her mug on a bench during the time we were
leaving port and it was gone when she turned around to pick it up.
It had been in her possession for less than two hours. Guest
services were very courteous when they replaced it free of charge
since I had the receipt. They had indelible markers to put the
names on the mugs to help avoid a repeat of the problem. There was
no access to sodas from the children's area on deck 5 so Hannah
quit carrying her mug around with her and usually did not have it
with her when she wanted a soda. We spent quite a bit of time in
the afternoon going down to the cabin to get Hannah's mug when she
wanted a soda. The only positive aspect of the new program, that I
can see, is that adults can also have the mugs. Since sodas are
free at meals and our week was generally overcast and cool, it
would have been less expensive and much more convenient to just buy
a couple of sodas each day as they wanted them. Maybe if the
weather had been hot I would have felt the mugs were a better
value, but they would have remained an inconvenient nuisance.
THE STATEROOM
At 1:30 PM we were finally allowed to go to our stateroom and
put down our carry ons. Our larger cases were waiting for us at the
door. Our stateroom was far forward on deck 2 (number 2015) in the
lowest cost category. Although the travel agent had informed Disney
that we were three traveling together and that I wanted twin beds,
it was set up with towels for two people and had a king size bed.
One drawer was put in wrong and kept another from working. After
two requests, finally, after 10:00 PM, the drawer was fixed,
another towel delivered, and the bed configuration changed to
twins. After these modifications the main cabin area was adequate
for three with a sofa that converted to a bed at night. What we
thought was a small refrigerator turned out to be a built in ice
chest. As there is no supply of ice directly available to
passengers, this was too much trouble to bother with. The
television was small, but had a good picture and a nice selection
of channels. The bath was a reasonable size for a cruise ship, but
has no bar or space for the third set of towels, except inside the
shower. There is no medicine cabinet; just a small shelf over the
sink. This makes the bath a bit inconvenient for three persons. An
unusual amenity for this cabin category is a small tub with a
continental shower. There is also a well lighted make up mirror and
a hair dryer. As the week went on we found the sound control to be
excellent; we seldom heard any noise when inside the cabin except
from the hallway, not even running water. The beds were very soft
and uncomfortable with no back support. I always felt like I was
falling out because the bed was slightly slanted away from the
wall. Although we kept the air conditioning dial set at the coldest
setting, the cabin was always warm and usually quite stuffy so that
sleeping was not pleasant and it was hard to wake the children in
the morning. We did not notice this problem during the day, maybe
because we were in the cabin for only short periods at a time,
except when sleeping. The hallways, even on the lowest passenger
deck, were adequately wide, well lit, and gave no feeling of
claustrophobia. I have never been on a ship with a cabin in the
lowest category as nicely appointed or as uncomfortable as this one
was.
THE SHIP
After eating at the Topsider Buffet where the food was adequate,
but nothing special, we took our own tour of the ship. The overall
impression of the ship is that of a classic liner. The decor is
beautiful without being overdone. Since it was raining we did not
spend a lot of time up on the deck with the pools, but it looked
inviting with lots of white plastic deck chairs and a few tables.
Deck 5 had the Oceaneer children's programs so we registered the
kids and picked up the pager that would have cost me $150 if I had
lost or damaged it. I was required to sign in and pick Hannah up
personally with a password, but Jake could sign himself in and out
since I gave him permission to do so. The facilities in both areas
looked very inviting and the counselors were friendly. Hannah was
anxious to come back and check it out more thoroughly. Deck 4 has a
beautiful outside teak promenade, covered, but open to the sea on
the rail side. On the promenade there are lots of wonderful, old
fashioned, wooden deck chairs with thick blue fabric pads on them.
The Walt Disney theater is also on deck 4 all the way forward. It
is an old time theater, beautifully decorated, but no banquettes,
overstuffed chairs, or drink tables. Just rows of comfortable
seats, each with a drink holder and good sight lines to the stage.
A second, smaller theater is on deck 5. Most of the public areas
are on decks 3 and 4 including guest services, the restaurants, and
the adult area, Beat Street. I loved the fun and funky decor of
Beat Street. It was done by someone with a good imagination, but
not overdone.
During our tour of the ship it was time for the safety drill.
The drill was uncomfortable mostly because of the humidity. We
gathered in our assembly station with our life jackets on.
Instructions about what to do in an emergency were announced over
the public address system and we were dismissed without going to
the actual lifeboat area. I think it was the shortest safety drill
in which I have ever participated. After the drill we finished our
tour of the ship and gathered on deck 4 to watch the ship pull away
from the dock. It was overcast and raining so I guess the cruise
staff decided to forego the departure celebration that had been
mentioned over the PA system. There were lots of passengers at the
appointed place, but no sign of the cruise staff or any
celebration.
ENTERTAINMENT
The Disney line is unusual in that the show for the late dinner
seating passengers is before dinner, rather than after. One
advantage of this arrangement is that early seating passengers do
not fill up the good seats to see the show a second time since they
are at dinner. You also do not have to rush through dinner to get
to the show in time to get a good seat. The kids enjoyed the
variety show with bits from shows to come later in the week. The
show was more a preview of coming attractions and introduction of
the staff and captain than a show for entertainment. Jake
particularly enjoyed the juggler. It was a pleasant forty minutes.
All of the main, before dinner, shows during the week were designed
to appeal more to the children in the audience than to adult
tastes. I found them to be pleasant diversions that the kids
enjoyed, but with a sort of amateur feel. One night there was just
a showing of the new Disney movie, Atlantis, the Lost Empire. The
Disney Dreams show featuring various Disney characters was the most
polished production.
After the preview show we went down to the 'Off Beat' lounge on
Beat Street to catch the dueling pianos act. It was well done.
Hannah joined other children on stage for a couple of audience
participation numbers. Paul and Tamara were accomplished on the
piano and seemed to be enjoying themselves. Their enjoyment was
transmitted to the audience.
DINING
In our stateroom was a card telling us that we would dine at
table 32 every night. The restaurant; however, changed each night.
The first night our restaurant was Parrots Cay where the decor and
the menu had a tropical theme. Our servers in every restaurant were
Nadege from France and Gurkan from Turkey. They gave unfailingly
excellent service and were always friendly and willing to do
anything they could to make the dining experience more enjoyable.
It was not their fault that the quality of the food ranged from
mediocre to very good with an occasional burst of excellence.
Dinners were more to the good side with breakfast being barely
edible. The scrambled eggs in the sit down restaurant were mixed
with so much water that it was leaching out onto the plate and I
could not eat them. The omelet was better. Our dining companions
were the Rafferty family from outside of Philadelphia who had three
children of similar ages to Jake and Hannah. The youngest four
became good friends both at mealtime and out and about the ship.
The first night Jake and Hannah were given children's menus with
very limited stereotypical kid selections, but there was no
objection when Jake ordered a full meal from the adult menu which
he fully enjoyed. Every night he was given the children's menu and
every night he ordered off of my menu. I guess the servers had been
told that children get the children's menu. The gumbo soup was very
good and the steak cooked rare as I had ordered. Unfortunately the
steak tasted as though it had been marinated in grapefruit juice. I
did not try Palo, the adult restaurant, as I had come on this
cruise to be with my grandchildren. Hannah often had lunch with the
children of the Oceaneer club up at Topsider on deck 9. Jake and I
ate in Lumiere's for a sit down lunch. If Hannah ate with us, we
would first go up to Pluto's doghouse and get a hot dog which we
took into the restaurant. There was never any objection from the
staff. Service at lunch was always excellent, but the food was just
OK except for the soups, which were generally delicious.
After dinner we headed for the cabin to settle two excited kids
for the night. It was after 10:00 PM, but our cabin had still not
been configured as twin beds as I had requested at about 2:00 PM. I
called guest services again and they sent a man to change the room
from king size bed to twins. After he left, the kids got into bed,
but Jake said his sheets on the converted sofa smelled awful and he
could not sleep in the bed. He put his pillow on the floor and was
planning to sleep there when I remembered a trick I had read about.
We took a fresh bar of bath soap and rubbed it very lightly over
all surfaces of the pillow and sheets. It smelled good enough that
he could sleep in the bed. Of course, Hannah then had to have the
same treatment for her bed. I just hoped they wouldn't get a rash
from the soap. Luckily there was no problem. I suspect that the
sheets had been folded into the sofa unused for too long. He did
not have the problem again.
Sunday morning the kids did not open a single eye until well
after 10:00 AM so we had a leisurely morning in the cabin followed
by BBQ ribs at Lumiere's. They were tougher and chewier than I
expected them to be, but had good flavor. The tablespoon of
coleslaw on the plate was very good.
CHILDREN'S PROGRAMMING
The Oceaneer program for the children was excellent. We were
given a list of the activities for the week for each age group when
they registered. The facilities for them were extensive. Any time
we were not swimming or at dinner Hannah was in the Oceaneer club
in the 5-7 group, by her own choice. She liked the counselors, the
other kids, and the activities, especially the slide. If you
wished, you could leave kids in there all day from 9:00 AM until
midnight. They even took them to meals up at Topsider. They ate in
a separate room at little tables with multi-section trays. There
was a little of several bit of several foods that a kid favorites
already on their trays when they arrived, and they could have more
of anything they liked. To get from the children's area to the
Topsider the children marched single file through the stair ways
form deck 5 to deck 9 singing a marching song. Counselors were on
every landing to keep the line of well over 100 three to seven year
olds moving along. I happened to be on the stair way one day while
they were on their way to lunch. They looked happy, adorable, and
well supervised. When it was not raining we took Hannah out of
Oceaneer's club for swimming in the afternoon, the daily show, and
dinner with the family. After dinner she often wanted to go back to
the club for the evening activity. If you have a 5-7 year old be
sure to go to the pajama party. They got to color and keep a small
pillow that Hannah really values even though we are home from the
cruise. Jake was more selective about which activities he did with
the Oceaneer's lab for 8-9 year olds. He enjoyed the computer
games, playing Pictionary, and the secret spy party. One day he had
checked himself out of the lab, but could not find Hannah and me.
He went over to Hannah's club and had the counselors page me to
find out where we were. Very handy! I also found it delightfully
peaceful to take my shower and relax after lunch each day while
they were in their respective areas for a couple of hours.
It was cold and windy on Sunday afternoon, but the kids were
determined to swim and go on the twisty slide into Mickey's pool.
They played for over an hour until the foul smelling fumes from the
funnel just over the pool for small children were so bad that I
could not stand it any more. After the swim we took Hannah back to
the Oceaneer's club to have dinner with the kids at her request.
Then Jake and I dressed for the Captain's welcome evening and
Hercules the Muse-kal. The performance was quite corny to me, but
Jake laughed a lot so it must depend on your age and taste. Dinner
at Lumiere's was pleasant; our table companions added to our
mealtime enjoyment. Jake and I had well prepared rack of lamb with
an unusual, but tasty, mix of tomato, green pepper, and zucchini.
The meals had a nice balance of meat and vegetable. Hannah was
still not ready to leave when we picked her up after 10:00 PM to go
back to the cabin for bedtime.
INPUT FROM THE YOUNGER SET
Each day I asked the kids to help me write this review by
telling me what they thought was good and not so good about the
cruise. On the first day Hannah said the best part was looking
around the ship by ourselves and that all of the people were very
nice, both passengers and crew members. Today her favorites were
the slide at Mickey's pool and doing experiments in the Oceaneer's
lab. They used goggles and studied gasses using Jell-O and balloons
and other things. She also liked the Spy Kids movie that they saw.
She did not like losing her mug and too much rain. Jake's high
points were the food, which he called awesome; playing Pictionary
with the kids in the lab; and Hercules, the Muse-kal, especially
the actor who played Hades. He did not like the safety drill that
he found too uncomfortable in the humidity and he thought Mickey's
pool too shallow for a nine year old. In his opinion it is only for
really little kids.
MONDAY AND TUESDAY
Monday was more rain and substantially the same activities.
Because few people were outside, all of the indoor activities were
extremely overcrowded. Disney needs to have a plan B for rainy
days. There were not enough indoor activities to keep even most of
the people occupied. We finally got a seat at the 2:00 PM Island
Magic show by coming a half an hour early. It was a production
involving seven large Disney characters and a cruise staff person
who tied the show together. It was cute, the children in the
audience loved it. After the show Jake and I went up to 'Scoops'
where there is free ice cream and fruit most of the day. We had
sundaes made to order. Next Jake was off to the lab to build a
wacky racer with the 8-9 year olds. I spent my free time relaxing
on the promenade in one of the comfortable wooden deck chairs until
'family time' in the lab when Hannah and I could play the computer
games too. The kids really enjoyed the magic show before dinner. I
also found it to be one of the better shows of the week.
Unfortunately the ship was really rocking and Jake got seasick at
dinner so that he and I missed the display of colors in the
animator's palette restaurant. (Although you eat in the restaurant
twice, they only do the color show once.) Hannah spent the evening
with the Rafferty family while I stayed with Jake out on deck until
his stomach settled down. The nurse in the medical facility gave me
instructions for making him feel better. Within an hour after
taking the recommended pill he was feeling good enough to want
something to eat.
Tuesday morning the kids slept late again. We had not eaten
breakfast on the ship yet. We docked in St. Maartin. I went ashore
to call my daughter, but the phones on St. Maartin will not accept
prepaid cards except those purchased on St. Maartin. Lila will have
to wait until tomorrow to hear that the kids are fine. Both kids
stayed in their lab and club most of the day. It warmed up in the
afternoon for the first time so I collected them to swim in Goofy's
pool. It is very poorly designed. The high walls to contain
sloshing due to the rocking of the ship are so close to the pool
that a parent cannot see in to be sure that the kids are all right
unless sitting on the edge of the pool. Most ships have the higher
walls set back a few feet from the pool with tiles between the pool
and the slosh walls so that you can see the people down in the pool
from a chair on deck. by the end of the week the teenagers had
pretty well taken over Goofy's pool so that it was not really safe
for Hannah to swim there even though she is a pretty good swimmer.
After swimming we watched the movie Atlantis, the Lost Empire and
ate dinner in Parrots Cay again. The pork tenderloin and mashed
potatoes were good, but nothing special.
INPUT FROM JAKE AND HANNAH
Jake's favorite activities have been those in the lab including
the bride tour, Bingo, and making the wacky racers. He also like
the Atlantis movie. He did not like being seasick and losing his
lunch in the restaurant. (I do not think the servers or people at
nearby tables were thrilled with it either.) Hannah liked playing
with the kids at the pool and going on the pool slide. She reported
that it was faster and better today than when it was cold. The also
liked the PJ party in the club. She did not like getting up so late
that she missed going to lunch with the kids nor missing dinner
dessert to go to the PJ party.
WEDNESDAY AND ST. THOMAS
We started with a continental breakfast ordered from room
service. They brought the food as ordered at the requested time.
Although our order card said three persons, we received only one
napkin and neither straws nor glasses for the cartons of milk.
The open air taxi to get to town from the pier was $3.00 per
person for a ride of about two miles. It was drizzly while we
shopped then came a downpour while we were in the open sided taxi
returning to the ship. I did not explore the beach since it was
raining off and on. When we got back on the ship we had dinner in
Lumiere's. The roast breast of duck with orange sauce was very
good. Jake and I had to skip dessert to get to his family party
with the oceaneers. The time frames for the children's activities
assume the early dinner sitting. We had to rush dinner and/or skip
dessert on two occasions in order to make it to the activities that
the kids had chosen. Even then we were a little late arriving.
THURSDAY AND THE CHARACTER BREAKFAST
On the first day each family was given a ticket for a particular
day to attend the character breakfast. Our assigned day was
Thursday. The food was the worst I have ever been served at
breakfast. In fact, it was so bad that none of us ate what we had
ordered, not even the rubbery pancakes. There were about six
costumed Disney characters going from table to table. They were
very patient about signing autographs and posing for pictures with
the kids. I was pleasantly surprised on this ship that there were
no professional photographers intruding on mealtimes with gimmicks
for pictures. The daily navigator stated where the photographers
would be and the passengers went to them is they wanted pictures
taken. The lines for pictures with the Disney characters in the
atrium were very long each time they were scheduled. After
breakfast Hannah went to her club to make gooey flubber while Jake
participated in the activities with his group on the sports deck.
He won a medal for jumping rope the longest time. After this Jake
and I went to the seafood buffet while Hannah had lunch with the
Oceaneers. The seafood buffet had a nice variety of offerings.
Thursday evening was the talent show for which Jake had signed
up to do an Irish step dance. He had practiced earlier in the week
and arranged for the technician to play his CD at the appropriate
band at the rehearsal earlier in the day. This was not a contest,
but a show, so that all of the performers could feel good about
their contribution. All of the children were enthusiastic with
varying degrees of skill. I have never been on a ship where
participation in a show, game, or contest was not acknowledged in
some fashion, usually with a small souvenir. Disney gave the
children nothing to commemorate the occasion, not even a computer
printed certificate.
Dinner was semi-formal. The menu had excellent choices including
lobster tails. The lobster was delicious as was the cherries
jubilee. After dinner Jake and I played shuffleboard while Hannah
'hung out' with the Rafferty children until bedtime.
A serious negative aspect today was that Mrs. Rafferty received
word that her grandmother had died. She went to guest services to
get help getting the number of the hotel where her family was
staying. They would give her no assistance at all, even though she
knew the name of the hotel and the city it was in. She was quite
distressed at dinner that she could not contact her family. I was
very surprised to hear this as guest services had been so helpful
to me when I needed a place for the kids to practice their dancing
as I had told their mother that they would. They had even gone to
some trouble to find me a portable CD player. They had also been
very helpful in putting me through to the nurse when nobody was
answering the phone in the medical center when Jake was seasick and
I was unsure what to do for a young child.
CASTAWAY CAY
Friday morning I let the kids sleep until 10:00 AM then we
dressed in our swimsuits and put on lots of sun screen for the day
on Castaway Cay, Disney's private island in the Bahamas. Departure
from the ship was quick and easy since most of the passengers had
already left the ship. The tram to all main areas was waiting so we
hopped on and rode to the BBQ lunch. The food was not especially
tasty, but it was fun having a picnic in such a beautiful setting.
After lunch I checked Hannah into Scuttles Cove with the oceaneers
after which Jake went to try snorkeling. Since he was using my
fins, he had a little trouble at first. He got it mastered soon
enough to swim for over two hours before I made him get out of the
water. We had our own equipment so we did not have to pay the
expensive rental fee. Jake was required to wear a floatation vest
while in the snorkeling area, but did not have to pay any rental
fee to use it. I also had to wear a vest, for no charge, while I
was teaching him how to use the fins and when I swam out to have
him come back in closer to shore. There were plenty of lifeguards
all along the beach and out in the water.
After Jake was doing fine on his own, I rested for awhile in a
hammock provided on the beach then went to get Hannah so she could
have her turn swimming. The family beach was beautiful with plenty
of chairs and loungers, but because there were so many people the
water was somewhat crowded and cloudy. I did not get a chance to
see if the adult beach was more pristine. Jake saw many fish and
was thrilled. At the end of the week both kids agreed that Castaway
Cay was the very best part of the week. Luckily it did not rain on
that day.
When we returned to the ship the first thing they wanted to do
was to swim in Goofy's pool until I made them get out so we could
pack our main cases for putting in the hall after dinner. Dinner
was international night. Good, but nothing special. Tips for all we
tipped came to $230 for the three of us.
Debarkation was the easiest it has been on any cruise that I
have taken. Late sitting passengers were required to bring their
carry ons to breakfast at 8:00 AM. After breakfast we just walked
off the ship, picked up our luggage from the customs area, and
proceeded to our bus to the airport. The kids spent some time
figuring out how we might get from our departing bus to one of the
ones arriving for embarkation. They had had a wonderful time and
wanted to start over again.
My overall evaluation is that the cruise is overpriced for the
cruise quality provided for adults. The children's program is
excellent in all respects. Most members of the staff and crew were
friendly and helpful. The food is not as consistently good as it
should be on a cruise advertised to be of high quality and the bed
was uncomfortable. Castaway Cay was well planned and a wonderful
way to spend a day. All cruised nickel and dime the passengers for
extras to increase their 'on board revenue.' Disney quarter and
dollars them. Many items cost more for comparable purchases on the
Disney ship and there seemed to be more of them. The only places I
noticed that Disney was not more expensive was that the sods at
meals were without extra charge and the swim vests, if you own you
own equipment for snorkeling, were free. I did not allow my
grandchildren to play the arcade games or to buy the expensive
nonalcoholic drinks with souvenir glass, and they still had a great
time.