Although our overall experience with the Dream in Feb. 2014 was mostly favorable, there were 2 major problems that marred our 7-day cruise of the western Caribbean. One was the captain's decision to bypass Mahogany Bay in Honduras in favor of docking at Port of Roaton further south. This meant a $20 taxi ride to get to the beach. The captain said it was too windy to pull in alongside another Carnival ship already in port. It did not seem particularly windy to us passengers.
The other problem was that my partner, who booked the cruise directly with Carnival, asked specifically for dining room seat with or near 16 other relatives and friends in our group. The others all were clustered together, while we were put into another dining room altogether. The maitre did manage to switch us to a closer table a night later, but it still was a major disappointment.
Some other aspects of the cruise were below the level we experienced on 3 previous Carnival cruises, particularly in dining room food. We also disliked the smoke odor that permeated the casino and nearby areas. Our balcony enjoyment was marred acouple of times by smoke wafting up from the deck below.
I'm an early-morning walker but one stroll on Deck 5 at 6 a.m. was downright dangerous when I found the prow of the ship plunged in darkness. (The sides and aft areas were well-lit). A fellow walker had a flashlight which helped us fumble our way to safety. Theater shows were mostly excellent, but daytime entertainment seemed a little lame (mostly trivia games).
Nothing in the way of educational activities. My partner became sick the last 3 days with a flu-like illness, and Alex, one of the activities staffer,s was kind enough to summon a wheelchair for us and speed us around the lines. This was in contrast to a young woman who berated us for sitting illegally on a lobby couch when my partner became too weak to stand.
This is a beautiful ship with lots to do. I am 22 years old and was never bored morning day or night. Theres lots to do its easy to navigate around and the crew is absolutely amazing. I couldn't have asked for more.
Carnival Dream ~ November 30, 2013 ~ December 7, 2013
Overall I thought the ship was beautiful with lots pleasant spaces. When I passed the Page Turner Library I actually wondered who Page Turner was.....until it dawned on me. I loved the chandeliers in the dining rooms but I thought all those single red light fixtures were a bit of overkill. I found myself singing "Red Solo Cup" all week. Even though they made it bigger I think they added too many people to the larger space. I think a capacity of about 500 less would have made it feel less crowded. Never in all of my cruises have I ever waited in line for meals for so long. I did like the idea that they added a barbeque on deck 5 for lunch time. I imagine it took some of the pressure off the dining rooms and the lido offerings.
I tried the Mongolian Wok and loved it even though the wait time was about 20 minutes because they cook it right there for you. My only regret was that I did not take enough. They had 3 different saucesand I asked which one was the least hot. I took that and I was sure I had third degree burns in my mouth. Very tasty even though it packed some heat.
Of course I got to the Deli for a Pastrami sandwich. I have not found pastrami here in Florida so I enjoyed that very much.
Pizza was good too as usual and I enjoyed 2 slices one day.
I went through the buffet line on Italian day and the Veal Parmesan was to die for. Every day the offerings on lido looked excellent. I checked them out every day even when I was eating in the dining room.
Desserts, What can I say but Oh MY God they were good. My blood sugar level has finally started to come back to normal.
The Punchliner Brunch fell short of my expectations. I would rather have had the normal breakfast and lunch offerings.
At breakfast I was disappointed in my former favorite, Eggs Benedict. The Hollandaise sauce was not hot and as a result was congealed when it was served. I think some changes in the breakfast menu overall are overdue.
Lobster night was a disappointment to me. First it was the only night the wait staff seemed to be out of step and wait time was longer than usual. When I finally got my long awaited lobster it was rubbery for a girl from New England this was disappointing.
Food over all was mostly very good to excellent.
I was assigned the forward Crimson dining for "Your time Dining" I was dismayed at this because my room was nearly all the way aft. My legs are not as good as they once were. I asked to be changed to the Scarlett Dining Room but it was for fixed seating which I did not want and all that was left was late dining. I like "YTD" because it affords me the chance to meet more people. Imaging my surprise when some people at my table said they were from Bristol NH. A town where I spent a good portion of my life from 1953. How nice to meet someone from home. Jack if you are reading this they owned Mocha Cottages, up near the old Pasquaney inn, Now known as "The Inn On Newfound Lake"
Service was mostly excellent and I liked that they always knew our names and addressed us by name.
My cabin was a bit larger than I remembered and had 2 bathrooms. One with a small vanity and a tub with a shower. The other was a standard vanity, toilet and shower. I had 4 closets and not enough clothes to fill them I also had 5 drawers. The safe was operated with a pin number rather than the old credit card system. I liked the pin system much better.
My cabin steward was outstanding. He came and introduced himself the first day and he addressed me by name all the time. My room was always nice and neat. Hard for anyone to keep up with messy Laura but he managed very well.
I slept so well on this cruise I hated to come home to the terrorists upstairs.
I did not see much of the entertainment. The show lounge was so far from my cabin. I did manage to see the Marriage Game which is always amusing. I always find it a bit sad too as I keep remembering the times I watched Ray and Helen in the game.
I only got off the ship at St Thomas and went walking in Havensight. I saw many things I wanted to buy but I restrained myself. It was showery off and on all day so I started my walk back earlier than I planned. I was glad I did as later the heavens opened up and poured. I got on an elevator full of soaked people that had just come in. St Thomas had grown quite a bit in the last 20 years. I am not so sure progress is always good.
One thing that took me by surprise was seeing the Kon Tiki tour. I took that tour on my first cruise in 1983. I was surprised it was still operating. I managed to be on deck when it returned and docked on the main pier right near our ship. As I listened to the people coming off that boat I realized they still served the infamous rum punch. Everyone seemed happy :roll:
Except for the size of the ship being more than I can handle physically I really enjoyed this cruise and can't wait to go again. I did not even mind that my efforts in the casino did not make me "rich" I spent the money to have fun and that is exactly what I did.
We have cruised on this ship about 4 times and always have a good time. This time was a little different. The room attendants did not introduce themselfs until we cornered them in our room on afternoon while they were "cleaning?"
The glasses for the ice bucket were not changed out daily, the beds were worn out. They took our robes we left sinde they were wet from the spa, but refused to give up replacement ones ! What the heck??
The dining was good, the food great, and service terrific! The same old shows, need new material.
The captain did take 3 hours to dock at Costa Maya, due to high winds and sea. He could have just not stopped but kept trying and they stayed in port an extra hour to make up for the delay for excursions could be taken as planned.
This ship could use an update, as the interiors are very dated.
Beautiful new ship & ship design:Deck 5 has 4 'bay'whirlpools. Decks 5,11 & casino have designated smoking areas.Passengers allowed to smoke on private balconies; this should be banned. Food mostly very good; but,2 times in dinning room my hot food order was barely warm. Pizza is the best out of 45 ships I've been on (Princess,RC and Carnival). Staff polite and efficient.
I recommend this ship.
Upon arrival on 7/7/12, as Ernest and I entered our room i met a gentlemen by the name of Daniel who introduced himself as our section house keeper. Ernest and I introduced ourselves as well. he seemed to be very nice, very enthusiastic, and had a big smile on his face but I felt something mysterious about him and I mentioned it to Ernest immediately. as the day went on I would notice as we both cross paths with Daniel approximately four to five times, he would say "hello brittany" with a creepy smile but would not greet Ernest.
(Day 2) 7/8/12. The same exact incident occurred with daniel every time we passed him, he would only greet Brittany with the same creepy smile but now there is waving involved. Later on that evening at 7pm, we were leaving our room to meet our ten family members for dinner. There was a very nice couple leaving their room directly across the hall in room 8353 at the same exact time. As Ernest and I were leaving the room Daniel appeared out of nowhere, meeting us at the door as if hewas trying to barge into our room. We were a bit startled. Daniel stated he had to clean our room and Ernest and I stated the room was fine the way it was and it was previously cleaned that morning and we did not need room service. Daniel refused to accept our denial of his services and told us it was mandatory that we allow him to clean our room, he would not take no for an answer. Daniel even slammed his hand on the door and would not allow us to close the door. This situation took about three minutes until Daniel got his way. As we left I realized i left my purse in the room on the dresser. At that time we were to dinner because family was waiting and i figured I could leave my purse in the room because I did not feel like I needed it for dinner anyway.
Since Daniel forced himself into our room he did not use his keycard for entry. The couple room 8353 said that they seen him enter our room and closed the door but we noticed other house keepers keep the door open as they clean, even leaving multiple room doors open at a time. After dinner we continued our entertainment until 1 pm. As we entered our room I noticed immediately that something was not right. I looked on the dresser and it appeared that my purse had been tampered with. When I looked into my wallet, I noticed that my one thousand dollars was gone. I was left ten dollars in ones and one five dollar bill, which was not a part of my one thousand dollars missing. Ernest and I immediately went to guest services and filed a report for this incident with the lady at the front desk. It was like no one knew what to say or do. We had to go through multiple supervisors and they still could not help us in any way. Finally the three security guards, Matilda Vikrant, Mewada Petar, and Kresimar Biskup came to escort us from the front desk to our room so they can perform a room search. They made us empty all our belongings and found nothing.
(Day 3) 7/9/12. We spoke with Donato Beece, the hotel director and he stated that this could happen to anyone, he stated we could be lying, as he laughed and chuckled at us the entire time we sat in his office. I did not expect this low level level of professionalism from someone of his caliber. He also defended his staff member Daniel and said he has been working for 25 years and a incident like this never occurred. I did not feel like Denato Beece put the customer first, it made me feel completely defeated. we requested to speak to the captain and Denato Beece said it would be impossible to speak to the captain and he would never speak to us.
(Day 4) 7/10/12. We were escorted from our room to Donato Beece's office by security. As we arrived, Captain Massimo Milano was there to greet us. Even though he was a lot more sympathetic to the situation compared to the rest of crew, he still said there was nothing that could be done and anyone could have stolen the money from our room.
(Day 5) 7/11/12. As Ernest and I walked back from breakfast at 8:30 am, we saw Daniel. We did not get the routine greeting or any eye contact at all, he looked down as we walked passed him. this was very unusual behavior compared to the previous days when he would go out of his way to greet us. As we approached him and asked him "is there something on your mind"? His first response was "I did not take anything from your room"!
Ernest and I never asked him about the incident but his guilt made him respond the suspicious way that he did.
We are not trying to blame any particular person for stealing from us but we want to target Carnival's negligence, their cleaning policy, there should be a more thorough screening of the immigrants they hire from these poor countries. Before our incident the house keepers all around the ship cleaned multiple rooms at one time while leaving the doors open. After our incident we notice the house keepers only cleaned one room at a time. They changed the policy to prevent further occurrences but did not compensate Ernest and I at all in any way. Ernest and I endured much pain and suffering from Carnival and this was our first luxury cruise experience. Ernest is a U.S. NAVY veteran who spent the past four years on a warship complete opposite of a luxury cruise and he still had to experience HELL. Our family planned this cruise based on Ernest's departure from the NAVY and his birthday happened to be on July 11th, so this cruise was supposed an unforgettable experience of paradise, but instead this cruise was the total opposite. Please feel our pain Carnival customer service and Carnival corporate said there is nothing they can do and I should have used a safe. I feel like if I refuse room service that should be it, the house keeper should not be allowed to force their way into anyone's room. I just want the world to be aware of my situation so this does not happen to anyone else. This was not a vacation, we had no money to enjoy our cruise itinerary. From this experience, we will never go on a cruise again.
Please contact Brittany Southall if you can help: email@example.com
After cruising on the "Dream" and being very disappointed I took a cruise on the RCL Enchantment of the sea, There is no comparison the dream(nightmare) was so bad I would not recommend this cruise to any body whose expectations of a cruise is to be entertained or served at least in the dining room. I have had better service from the staff at Mcdonalds then I had on the dream(nightmare)
myself and my hubby worked all year for this cruise, excited to go on the biggest ship... mistake,,, will not happen again, ship was beatiful, service excellent, people friendly, food ,,,aweful. not any meal was nearly WARM,, shame they ruined the ship with the cold food. going back next year, will be my 10th on carnival and princess, but a lot smaller ship also not under the dining room had no sleep on the dream from 2;30 to 5;00 aweful again... get the problem with the food fixed..... thanks bb
Just got back from the Dream.The ship still has the "Carnival" look,but with a few changes. More tile and chrome and less Vegas style carpet. Overall it is a nice ship.Even though we had over 4000 people aboard, it was easy to find quit areas to relax. The buffet was just so-so, while the deli,pasta,burger and burrito bar was good but only open for lunch? the desserts looked nice but had no taste to them. Could have done better on the food I think. Our biggest complaint is with the sewage smell that showed up several times a day and then went away. Once during the art auction we had to leave the room due to the smell. We even had this happen in our cabin several times. Our room steward said this has been a problem since the ship was brand new. He said it has to do with the sewage vent lines and weather conditions. we had a cloud 9 spa room and really enjoyed it and the access to all the thermo rooms and pool. Just wish the would expand the hours so they would openearlier. I tried the steam room in the commen area of the gym ladies locker room and found it very small (6-7 people) and it smelled like it was not cleaned very often.What amazed me was the amount of people walking around in these areas and restrooms all around the ship barefoot! We found the room balcony to be a little smaller than other Carnival ships.Maybe 40" deep and 7' long. With two deck chairs and small table it filled it up.The shows were alright but not great. Plus they seemed to lack entertainment all around the ship. Alot of stupid trivia games that drew maybe 20 people to them. The checkin and departure was fast and easy as usual with exception of the few people who slowed the line down by trying to bring aboard a ice chest with several cases of water and soda in them. This resulted in a loud shouting match with security. Guess who won? So overall we had a good time but won't go out of our way to book the Dream again. We bounce between Carnival and Princess, and overall Princess is leading in our book. E-mail firstname.lastname@example.org if anybody has any questions
This was my first cruise with my family and it will be my last. I was promised everything before booking and everything I was told was a lie. I had specific soda requests before cruise and they don't carry those products. I was promised the Carribean Cruise and got Bahamas instead. We had free style dining and then was assigned a time. The food was horrifing. The was only one buffet and it was open for breakfast and lunch then closed at 2pm. There was nothing on the ship we could even eat except the hamnburgers. The pizza and pasta were nasty. The only meat they offered on the buffet was pork and no vegetables only salsas for side items. The evening dining room was even worse with nothing on the menu to order I requested seafood or steak and was told by the staff I eat what was on the menu or not at all. After 2pm there was no other choices of food except evening dining room. No buffets, no sandwich shops no desserts or fruits anywhere on the ship. There was two small pools and if youwanted to swim you had to wait until night when everyone went to shows in order to get in pool. The activities were only short hours of operation such as waterpark, ball courts, golf was only open from 10-6 and there was three thousand people more than should have been on the ship. You couldn't even move. The staff could barely speak english and was absolutely useless with any type of help. I complained to customer service and everyone else I could find without success. This cruise with airline, hotel and rental car included cost me over $6000.00 dollars and you couldn't pay me to ever go on another one. This was by far the worst experience of my life. Carnival Cruise Lines has to be the worst vacation specialist ever!!!