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Old March 29th, 2009, 09:47 AM
Panache16 Panache16 is offline
Junior Member
Join Date: Mar 2009
Posts: 4
Default Uprade due to poor customer service from cruise agency.

We were booked on QM 2 last December and the cruise agency never forwarded our pre-cruise documents and also never returned phone calls or emails. Our agent had left the agency so no picked up her accounts I guess. I contacted CEO at Cunard and we got upgraded from a balcony to Princess Suite. We had a fabulous cruise-special dining, lounge, etc.

Not sure upgrade was directly related to complaint to Cunard but other cruisers at our table in the Princess Suite had been upgraded but had cruised on Cunard many tmes before.
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