As the editor of this fine site I watch over an email address called "customer service." This address was originally set up to help people in using our forums, and for our advertisers who may need some technical information.
Since we do not sell anything here, even t-shirts, we don't have any "customers" per se, But the email address gets used ALL the time by people who seemingly know nothing about cruising. Now, that is not a crime, but it does make for some funny emails.
So, I am going to start sharing some of the odder ones with you here:
further to my phonecall to Carol Ann today (19th April 2012)
I have 2 hours ago received the pack from Registry Holidays. After reading the information and speaking to you I am CERTAIN that this package is NOT for me.
As this is within the seven days of receiving the Certificate Terms and Conditions I cancel the purchase of this package and request you to return any money taken from my account and not to take any more money from the account.
I do not wish you to phone me up about this as I would find this an intrusion.
As requested I have put this in an e-mail to you but will also be posting a letter to you
Mrs * ********
I am glad they decided to cancel - I hope they get the letter in time, because they sure didn't get this email!
Because we have done articles about Free cruise scams we often get email from people who think we are the ones who SENT OUT THE FREAKING POST CARDS.
We are not, we are the people who warned you to ignore them.
Still we get these all the time:
The most unusual email I have received, other than being sent a picture of someone in a speedo by his pool, was a Cruisemate from Portugal, requesting my help, wth his Carnival reservation, for his Magic cruise. A couple of emails between us, and, a couple of calls to Carnival that I made for him, and, he was good to go..
Love the letters, keep em up!
Trip, with her book & tea!
Chat Hostess & Board Moderator
repositioning cruise for two from Italy to Los angeles or better san Diego.
Subject: repositioning cruises
Date: Fri, 22 Jun 2012 16:11:43 +0200
From: mauro *******@libero.it
I was impreessed by your site and I am interesting to a repositioning cruise for two from Italy to Los angeles or better san Diego.
Can you mail any information you may have about or where I should look for it?
Dr. mauro *********
I guess cruise mates serves all the cruising industry's customers.
All I ask is a tall ship and a star to steer her by; John Masefield
Carnival: Glory 2004, Destiny 2008, Splendor 2009, Freedom 2011, Valor 2012, Dream 2013
Celebrity: Summit 2011
Princess: Ruby 2010, 2014, Caribbean 2013, Coral 2014, Regal 2014
Star Clippers: Royal Clipper 2015
Over at cruisereviews I get lots of resumes from people seeking employment with 'my' cruise lines. While it may be understandable if the person is from a poor country and is looking for work as a brand new steward or waiter, I am a bit surprised at the number of resumes I receive from people who have graduated from various maritime schools and are licensed as new officers. It is also disturbing how much information they provide me. If I was a crook I could have taken advantage of many people. They send me copies of their passports, licenses, diplomas, ID cards, etc.
But the most popular topic is that I am apparently in charge of the parking lots at the Cape Liberty, NJ, cruise port. Not a month goes by without someone inquiring about 'our' prices and directions to 'our' parking facility.
Last edited by Dave Beers; June 23rd, 2012 at 06:53 PM.
But the most popular topic is that I am apparently in charge of the parking lots at the Cape Liberty, NJ, cruise port. Not a month goes by without someone inquiring about 'our' prices and directions to 'our' parking facility
The same happens with us and "free cruises" and last month it was some Princess catalog just because somehad mentioned it in our message boards people thought we were the ones sending it out. I must have gotten 15 requests to have one mailed to them.
Just returned from an Alaskan Cruise aboard Holland ship; Oosterdam. Am regreting that I did not purchase one of the spa robes that were in our cabin and was wondering if I can still get one, somehow, post-cruise.
E-mail response back is fine. I do not need a telephone number unless that is the only way to get the info.
p.s. We were on 8th deck balcony room.
Well - I'm glad you told me you were on the 8th deck because I have a special supply of 8th-deck Holland America robes in my garage, or is it my storage facility, or is it out in the barn with the boneshaker bicycle and Esso Oil signs.
Uummmm - could I interest you in a John Heald bobble-head doll, or two, or three...
Live life to the fullest because tomorrow may never come!
Caribbean Princess 07
Carnival Valor 08
Carnival Holiday 08
Carnival Triumph 09
Island Princess 09
Carnival Miracle 10
Norwegian Pearl 11
Norwegian Sun 13
Independence of the Seas 14
Carnival Splendor 15
Holland America Westerdam Nov 2015
Carnival Sunshine Feb 2016
Date: Sat, 28 Jul 2012 18:54:59 +0200
From: Francesco Borsari firstname.lastname@example.org
we are watching a reportage about the “Empress of the North” and we are interesting to receive if it is possible a cruises’ guide and the prices list because we are planning a trip in your country in Italy U don’t find a travel agency for thiskind of trip .
Thanking in advance for your reply, we remain
My address is: Francesco *************
Via ********* 1
-------- Original Message --------
Subject: Request info about my upcoming cruise?
Date: Sun, 22 Jul 2012 21:32:22 -0700 (PDT)
From: Richard ****<******@yahoo.com>To: email@example.com
My booking number is 21cbs4 on Elation August 16 - 20, 2012. My Travel Agent has been less than less than informative. I would to locate the information regarding my cruise? Dining venues, hours of operations, and general cuisine options. What amenities are included in the original booking purchase, or what is a extra cost items? What is the smoking polices on board? I purchased the pre-cruise gratuities package, does that include all tips on board as I informed? My e-mail *********** Thanks,Richard *****
On 7/12/2012 8:42 AM, ********** , Jay (Boston) wrote:
What percentage (if any) of the tips that passengers are semi-obligated to pay actually end up in the intended crew member’s pockets? Since the tips are added on to the final bills and thusly paid directly to the cruise lines, the skeptic in me believes that the actual crew member will receive none of the intended tip money and if the passenger should decide not to pay any additional tip on their bill, as is their right, it could send a negative message to the cruise line that could result in that crew member being dismissed.
-------- Original Message --------
Subject: Requesting upgrade on 34 day circumnavigation cruise of Australia leaving Sydney on Oct 21, 2012
Date: Fri, 7 Sep 2012 08:29:01 -0700
From: Robert ******** <********@shaw.ca>To: firstname.lastname@example.org
To Whom It May Concern:
We (Robert ********- Mariner ID **********
and Virve *********- 416897239) have sailed on 3 cruises with Holland America and have never had an upgrade to a balcony when booking an outside cabin. We have sailed on 3 cruises with Princess also but on the second and third voyages we were upgraded to a balcony from an outside obstructed view cabin. We are requesting an upgrade to a balcony cabin on our upcoming 34 day cruise leaving Sydney, Australia on October 21, 2012.
Thank you for your consideration.
Robert and Virve ******* tel: *********
No worries, I will call Holland America right now and tell them to bump down all those Mariner's Club members with 25 cruises. After all, I AM the editor of CruiseMates.