Go Back   CruiseMates Cruise Community and Forums > Other Cruise Lines > Azamara Cruises
Register Forgot Password?

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old April 19th, 2011, 08:31 AM
Junior Member
Welcome Newcomer
 
Join Date: May 2009
Posts: 7
Thumbs down Excursion woes

While we remain very excited about our upcoming July 19th Amalfi Coast cruise on the Quest (ship reviews are wonderful!!), we are disheartened by Azamara's total disregard for passengers affected by the bait and switch on 1/2 price shore excursions. We booked in January and learned on April 6th that Azamara changed the promotion on excursions without notifying us. Apparently they added a deadline (March 31st) on booking the excursions and now refuse to honor the original promotion which was advertised all over the internet and in travel magazines (Choice Air, Prepaid Gratuities, 1/2 price shore excursions if booked prior to sailing).

My travel agent was unable to get anywhere, I have emailed Azamara directly and after 7 days received a canned response, when I called I was told that management is aware of the negative comments but will not honor the original promotion. I was provided the email address of VP of Sales and Marketing and received a response that she is "out".

In all of our cruises/tours this has never happened to us. What we booked we received. Azamara can change anything it wants, however, not to communicate is bad business. When Azamara blamed our travel agent (AAA travel) I asked for proof of communication of the change and it was not provided.

Yes, I should have accessed the boards and website weekly/daily/every minute to ensure that I kept up on changes but there were no excursions even posted when we booked. We book cruises and land tours to avoid all of the detail planning required of independent travel and my father gets nervous when I book tours off of the ship.

This change in promotion will add $2377 to our cost and all we ask of Azamara is that they make it good.
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old April 26th, 2011, 11:52 AM
Paul Motter's Avatar
Administrator
Admiral
 
Join Date: Aug 2000
Location: in my office!
Posts: 10,901
Send a message via AIM to Paul Motter
Default

I have to say that this is exactky the kiond of thing that gives Oceania a bad reputation once in awhile.

of course it is not your fault that you were not informed.

Oceania has a way of regularly putting deadline on things and announcing in the press - but if you don't hang around the right circles you might now hear it.

There are several user groups and forums dedicated to Oceania Cruises, and I am sure the word got around there - but as you say - it is not your responsibility to track the company.

I would think you could sue the line or your TA in small claims for the difference it will cost you. A travel agent is supposed to be the liassion between you and the cruise line.

Tough on her, but then again, someone should have to pay. She would likely get it back from the cruise line.
Reply With Quote
  #3 (permalink)  
Old April 26th, 2011, 01:24 PM
Senior Member
Admiral
 
Join Date: Mar 2006
Location: Vancouver, BC
Posts: 1,207
Default

What's with the Oceania bashing, OP is talking about Azamara.

There's a really long discussion on this on Cruise Critic, it's appaling that they pulled a bait and switch. I would be hollering if I were you to have this honored.
__________________
Upcoming:

Hawaii By land x 2
Paris and German Christmas Markets
Reply With Quote
  #4 (permalink)  
Old April 26th, 2011, 08:25 PM
Senior Member
Admiral
 
Join Date: Mar 2006
Location: Vancouver, BC
Posts: 1,207
Default

Good News OP. Azamara is going to open up the 50% off excursions to those that are effected by this. You should be receiving some correspondence.
__________________
Upcoming:

Hawaii By land x 2
Paris and German Christmas Markets
Reply With Quote
Reply

Bookmarks

Tags
alfalfa, azamara, blogs, book, coast, cruise, cruises, excursions, independently, lines, pay, reviews, safe, ship, shore

Similar Threads
Thread Thread Starter Forum Replies Last Post
Luggage woes Trip Carnival Cruise Lines 9 August 12th, 2009 11:22 PM
Priceline Woes? CruisinK n J Chit - Chat for Cruisers 2 February 19th, 2006 03:05 PM
Airline woes AR Chit - Chat for Cruisers 13 October 21st, 2005 03:21 PM
Ecstasy woes Phil & Liz Carnival Cruise Lines 2 March 10th, 2005 07:37 AM
Car Woes Party Animal Chit - Chat for Cruisers 13 October 1st, 2003 03:05 PM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 07:19 PM.
design by: Themes by Design

Powered by vBulletin® Version 3.8.7 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.1