recently we sailed on the victory. prior to disembarking, we settled our sign and sail
account. my wife and i had no outstanding charges when we departed. when the credit
card bill came, we found an additional $28 on the bill. i called carnival and they charged us for a beach towel and a drink from the room. i informed them that the towels were left in the room and we did not consume any in room drinks. the rep said
she would inform the sail and sign people and we should get a response from them.
if i do not get a satisfactory response, what is my recourse?