Tanzanite international

[dneese]

I am trying to return a loose stone to above vendor. They are telling me that I cannot return purchase for refund unless independent appraiser states stone is lower quality than advertised. Any help or information would be appreciated. Carnival Cruise Lines recommended this vendor to passengers on the ship. I was also told that I had 30 days to return item. This was a complete lie!

[green_rd]

TI is a part of Diamonds International. Their customer service is located in NYC.

That is their policy. You have 30 days to return the jewelry if an independent appraiser states the stone is of lower quality than they sold it. There is no room for buyer's remorse. Check your receipt. The Carnival buyer's protection program is really no better.

You might be able to work with your credit card company. If you send it back use some trackable method.

[dneese]

So Bob, if I mail it back via Fed-Ex and they accept package, would that help my chances of getting credit back from American Express?

[green_rd]

I would call AmEx customer service and discuss the situation with them.

Our situation was a little different. My wife had purchased a ring that needed to be sized and didn't get delivered to the ship as promised. We never had possession of the item.

[lhp]

Originally Posted by dneese

So Bob, if I mail it back via Fed-Ex and they accept package, would that help my chances of getting credit back from American Express?

Talk to American Express about contesting the charge......however, I would NOT just ship the stone back to them.

American Express is probably going to tell you that unless the AIG certification was false...there is nothing you can do.

The "guarantee" is only that the stone is the quality the AIG states that it is..... not that you can find it at a cheaper price some where else or just do not want it anymore.

[NancySimons]

Unfortunately Diamonds International are known for their strict policies. Morris Gad, the CEO didn't make his fortune so quickly without some serious smallprint.

Have you tried getting the stone appraised? You may find that it is indeed lower quality and this will be your ticket to return it. It seems the only loophole in the contract receipt. There are many registered appraisors around - try www.jewelryjudge.net to locate one in your area, they have a register of GIA qualified appraisors. Or maybe www.lapigems.com/tanzanite.asp - they have an "Ask a Gemologist" feature which may of some use before paying for an appraisal.

Good luck!