Go Back   CruiseMates Cruise Community and Forums > Cruise Lines (Mainstream) > Carnival Cruise Lines
Register Forgot Password?

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old September 27th, 2012, 07:34 AM
twoAlaskans's Avatar
Member
Familiar Face
 
Join Date: Sep 2011
Location: Williamsport, Indiana
Posts: 78
Default back from our first cruise on the conquest

Just arrived back home after a wonderful time on the Conquest the week of 9/16-9/23/12 and can only say it was better than we expected. This was our very first cruise ever and we are planning on going again in a couple of years. Our only, and I mean only complaint on the whole trip was the Punch Liner comedy club. The manager was rude, intoxicated, and would get very disrespectful of you if you just asked if you could wait until the door was free of people cramming to get out….they ask you to leave between shows, which creates a huge mass gathering of people right at the exit doors… which is dangerous as when they finally allowed people back in as we were walking to a table my wife was pushed to the floor by other passengers (who were intoxicated) and we saw others as well being pushed down and pulled back so folks could get a seat when we were attempting to go back in. We don’t understand why something so popular does not have a bigger venue…and safer….when I approached the manager after the show he was the rudest jerk I have ever dealt with and was (I have been in bar management in the past) intoxicated….and as a past bar manager you know employees should NEVER EVER drink…it is dangerous and this experience proved that…We plan on writing Carnival Corporate office about his as guest services I do not think really cared. Another issue was he was doing shots and as such it makes you feel less safe as if he is in charge of the area and something happens and he has had 3 or 4 shots that is a problem….other than that the rest of the staff on the ship were wonderful, the excursions were great and we would do it all over again…our ratings

Cabin (we had an extended cabin on deck 7 (7434): WOW
Food: WONDERFUL….
Jamacian excursion (Appleton Estate Tour): Was wonderful, the driver Mr. Taylor and the tour guide Lisa were wonderful
Grand Cayman excursion (by land and by seas): was ok, only part that we liked was the sea turtle farm (we did however become entertained by a couple sitting behind us wanting them to stop at Wendy’s as they said and I quote “the food on the ship is horrid” I have no idea what food they were eating…as no one else did as well…
Cozumel (Mexican Cuisine cooking class): WOW!!!! This was a wonderful experience!
Steakhouse: So worth it…we went on the 18th which was our 20th anniversary and it way beyond all expectations….
Room Service: Great
Dining Room servers: WOW…we loved it and requested the same server every night and lunch (we had my time dining) and he was (K was his name) WONDERFUL…

As a side note does anyone know a good address for a complaint about this issue to carnival to hopefully keep others from experiencing the problems we did…
__________________
Our first Cruise: Carnival Conquest 9/16/12 to 9/23/12

Reply With Quote
Sponsored Links
  #2 (permalink)  
Old September 27th, 2012, 10:51 AM
Mike M's Avatar
Administrator
Admiral
 
Join Date: Jul 2004
Location: You're Looking At Me
Posts: 23,805
Default

I would recommend writing:
guestcare@carnival.com

They are good about addressing issues and getting the people involved that need to be.

Here is the regular mailing address for Carnival. You can address it to:

Guest Relations
Carnival Cruise Lines
3655 NW 87th Avenue
Miami, FL 33178-2428

I'm glad you had a good first cruise and enjoyed the Conquest but sorry to hear that one rude person put a damper on things.

I hope you book another cruise real soon!

Take care,
Mike
__________________
Cruisemates Community Leader/Moderator

"There is a great difference between being well traveled and just having been to many places." ~Me

"Fear is the assassin of dreams." ~Me
Reply With Quote
  #3 (permalink)  
Old September 27th, 2012, 04:09 PM
Aerogirl's Avatar
Senior Member
Admiral
 
Join Date: Oct 2008
Location: A little south of insanity
Posts: 4,008
Default

Happy to hear your overall cruise was good!
__________________
You can shake the sand from you shoes but it will never leave your soul

Home is where you park your flip flops

~Robin~


Need some cruise help?


Carnival - Fantasy 1998
RCCL - Majesty of the Sea 2000
Carnival - Inspiration 2009
Carnival - Freedom 2011
Carnival - Liberty 2013
Carnival- Breeze 2014
Reply With Quote
  #4 (permalink)  
Old September 27th, 2012, 04:51 PM
lhp lhp is offline
Senior Member
Admiral
 
Join Date: Sep 2005
Location: Memphis area, TN
Posts: 1,706
Default

Glad to hear you had a good cruise.

Sorry to hear about the rudeness of the Punchliner Manager.

I would definately write a letter and explain your issue....

Btw, they hold it in a small venue to make it more intimate (like a real comedy club)....

but they definately need to work on their room clearing skills...it can be done safely ....
__________________
COMPLETES THE FLEET

If it is Carnival and it floats....we have sailed it!

Hubby ... DIAMOND (every ship except the Carnivale)
Me ... DIAMOND (every ship starting with the Tropicale)
20 year old son ... DIAMOND (every ship starting with the Tropicale...he is the only DOUBLE Milestone under the age of 21)
24 year old son ... DIAMOND
Reply With Quote
  #5 (permalink)  
Old September 27th, 2012, 06:56 PM
Trip's Avatar
Moderator
Admiral
 
Join Date: Aug 2000
Location: Boston
Posts: 19,844
Send a message via ICQ to Trip
Default

I have fond memories of my Conquest cruise,and glad to hear you enjoyed yours as well. One thing I would like to say is, if by chance, you have any issues onboard, especially with the crew,[ who sounds like he needs a swift kick,] is, to express the complaint while onboard for a swift response. Since your complaint is of such importance, you can bet you will get a swift reply.
__________________


Trip, with her book & tea!
Chat Hostess & Board Moderator


Reply With Quote
  #6 (permalink)  
Old September 27th, 2012, 07:53 PM
Senior Member
First Mate
 
Join Date: Jun 2012
Location: Carrollton, TX
Posts: 324
Default

I will be on the Conquest this Sunday. I will let you know if the Comedy Club manager has improved.
__________________
Reply With Quote
  #7 (permalink)  
Old September 28th, 2012, 06:45 AM
twoAlaskans's Avatar
Member
Familiar Face
 
Join Date: Sep 2011
Location: Williamsport, Indiana
Posts: 78
Default

Quote:
Originally Posted by Trip View Post
I have fond memories of my Conquest cruise,and glad to hear you enjoyed yours as well. One thing I would like to say is, if by chance, you have any issues onboard, especially with the crew,[ who sounds like he needs a swift kick,] is, to express the complaint while onboard for a swift response. Since your complaint is of such importance, you can bet you will get a swift reply.
Oh we did go to guest services...they acted concerned...the next show they now closed one of the two doors and it was worse...he was still drinking...can you immagine the liability of the company had someting happens and this intoxicated crew member (on duty) makes a bad call on something....
__________________
Our first Cruise: Carnival Conquest 9/16/12 to 9/23/12

Reply With Quote
  #8 (permalink)  
Old October 1st, 2012, 05:28 PM
Member
Familiar Face
 
Join Date: Aug 2008
Location: Louisiana
Posts: 74
Default

I am sorry you had this one bad experience. I am also glad you will not let this stop you from cruising. I too love the Conquest. We sailed on the Conquest from Galveston in 2010. It is a great ship and had a great crew. I am glad it is in New Orleans because I would like to sail on it again.
__________________




Carnival Ecstasy 2008
Carnival Ecstasy 2009
Carnival Conquest 2010
Carnival Magic 2012
Carnival Triumph 2013
Reply With Quote
  #9 (permalink)  
Old October 2nd, 2012, 07:48 AM
mehawk's Avatar
Senior Member
Admiral
 
Join Date: Jan 2006
Location: Houston aka Space City, Texas, USA
Posts: 9,687
Default

I would be concerned myself if it was an on-duty crew member being intoxicated.
__________________
Michael

Cruised more times than I can remember.

Good people sleep peaceably in their beds at night only because rough men stand ready to do violence on their behalf.

Courage and perserverance have a magical talisman; before which difficulties disappear and obstacles vanish into the air.

Pick your company wisely! Hang around people who are going to help you become all God created you to be.
Reply With Quote
  #10 (permalink)  
Old October 3rd, 2012, 07:16 PM
twoAlaskans's Avatar
Member
Familiar Face
 
Join Date: Sep 2011
Location: Williamsport, Indiana
Posts: 78
Default

Quote:
Originally Posted by mehawk View Post
I would be concerned myself if it was an on-duty crew member being intoxicated.
During emergencies (drills) if you notice they are considered crew and they do direct passigers...an employee drinking is an employee drinking...should never occur...liability is one part....lots of other reasons and the shots he was doing were those shots that are actually 3 shots....if there were a fire in the punchliner and you were to listen to directions of the manager (crew) if he is intoxicated would you feel comfy listening to him with all the other drunks running around? that is the issue
__________________
Our first Cruise: Carnival Conquest 9/16/12 to 9/23/12

Reply With Quote
Reply

Bookmarks

Tags
2012, 23, back, boston, carnival, classes, connection, conquest, cooking, crew, cruise, cruises, love, member, powered, september, vbulletin

Similar Threads
Thread Thread Starter Forum Replies Last Post
Conquest New Year Cruise - Just Got Back! imported_r&s Carnival Cruise Lines 3 January 7th, 2007 11:26 PM
Just back from Conquest NancyB Carnival Cruise Lines 1 November 19th, 2005 06:40 PM
Just back from Conquest jester Carnival Cruise Lines 48 December 30th, 2004 11:41 PM
Post Cruise Depression Syndrome-just back from the CONQUEST! LSUerin Carnival Cruise Lines 2 December 2nd, 2004 05:52 AM
Back from Conquest 7/18/04. Mary91 Carnival Cruise Lines 5 July 27th, 2004 05:44 PM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 10:22 PM.
design by: Themes by Design

Powered by vBulletin® Version 3.8.7 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.1