Have just read the November review by Steve, and although I went on the December cruise, I have to agree that there was something wrong on this ship.
The Captain NEVER spoke on the Public System, the noon announcements were made by the Cruise Director (I have never known this before, he also made a "we are turning back for a medical emergency" speech)
I even commented that I wondered if we did have a Captain on board.
Service in the dining room for dinner was appalling, waiter constantly forgot items like bread, salad dressings, sour cream ( never came at all for my baked potatoe - he tried to tell me "it is on table" pointing to the butter!) Got orders wrong. When I asked for my tea in teapot instead of a teabag in the cup, he brought a broken tea pot - every single night even though I requested one that was not broken. Yes I did speak to the M'D but nothing improved, in the end I went to dine in the Casual dining "by reservation" area, Very good service,good food cannot understand why the dining room was so bad.
Same films shown over and over and over again, one film never even got started, we sat for over 35 mins having the same lead- ins repeated and repeated, impossible to find anyone to fix this.
One of my cases which was fine when I handed it over at the pier at noon , arrived at 10p.m with my ID tag cut off, one handle half torn off, and the lock damaged where someone had tried to force it open The ship did repair the handle, and the ataff had to cut off the damaged lock so I could open my case.
It was obvious to me that there was no leadership from the top on the ship