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Old November 29th, 2014, 10:49 AM
canuckity canuckity is offline
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Default Benoa, Bali....Visa question

If anyone has done the Celebrity cruise from Perth, Australia stopping in Bali and then on to Sydney I have a question for them. I'm having trouble getting an answer, that I am comfortable with, regarding Visa requirement. Does Celebrity sell the required Visa prior to the stop in Benoa? Answers that I am comfortable with are hard to come by from both the Indonesian Consulate, here in Canada and from the cruise line.
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Old November 29th, 2014, 03:45 PM
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This is why you should book using an agent - let them do the work and spend the time getting you the information so you don't have to.

I'm not too sure about this specific situation with Celebrity, but I do know that I have clients doing a similar cruise on Princess and the cruise line is charging the fee to take care of their visas. I know other cruise lines do this in similar situations; for example Oceania offered it when we were doing our Asian cruise as we needed Chinese visas. However, what they charge was very expensive and we saved alot doing it ourselves. (Oceania wanted $499 per person, but we only paid $140 per person. Note; that's the rate for U.S. citizens, anyone else would only pay $40!)

With that said, it would surprise me if Celebrity did not offer the service to you for a fee.

Note; When calling the cruise line for information like this, don't call during the weekends or after hours. Call during normal business hours on the weekdays and ask to speak to someone who can give you the correct information. When you call the reservation number, you're talking to someone who: 1) works in a call center; 2) has worked there less than 6 months; 3) is not a certified travel agent; and 4) has never been on a cruise. So their job is to sell, not to provide service. And if you have any problems, who do you think they represent? It's certainly not you.

Pete
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Old November 30th, 2014, 09:23 AM
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In December of 2013 we did Millenium in South East Asia. There were still a number of people, most Australian, who were doing B2B. They complained that the ship charged them a whole $35 to obtain their visas. Some didn't get off the ship because of this charge. That's cutting your nose off to spite your face.

On our part of the cruise Celebrity celebrity obtained our visas for Vietnam, for a fee of somewhere around $40.

I suggest having two passport photos with you. I always carry an additional passport photo in my travel wallet in the event I need to obtain a visa that requires a photo.

My "best" guess, based on previous experience, is that Celebrity will provide the visas. I would keep working with Celebrity until you have a definite answer and in writing.

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Mike
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Old November 30th, 2014, 10:15 AM
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Thanks for the responses. I will speak to our agent (for some reason didn't think of that since the bookings were mad a year ago) but will also call Celebrity again. What got me concerned and unsure was that to make a visa inquiry you have to do it through the Embassy's website (email) even though they are right here in Ottawa. I had done that twice and had not received a response. I then made a phone call and was able to speak to someone......was told that they are "totally swamped" and really couldn't tell me definitively the answer to my question. I will be very surprised if I actually receive a written answer from them.

Mike.....great idea to carry an extra passport photo. We will do that from now on. We will probably only make it to that corner of the world once so to NOT get off the ship is not an option and I agree that not paying the cost of a visa is like "cutting your nose off to spite your face."
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Old December 1st, 2014, 01:41 PM
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I now have confirmation that Celebrity will sell the Visa on the ship for $35. No passport photo necessary. Hope this helps others too.
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Old December 1st, 2014, 02:32 PM
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Oh, the price we pay for convenience. Celebrity is charging $35 for a $10 visa. Makes sense.

(Doesn't sound like much, but think about it; 2500 people times $25 equals $62,000 in profit.)

Pete
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Old December 1st, 2014, 04:02 PM
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Pete....here in Ottawa the Indonesian Embassy quoted me $55 CAN and I would have to obtain a passport photo. I saw upwards of $125 from 3rd party Visa services.
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Old December 1st, 2014, 06:25 PM
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Wow! I saw the 7-day tourist visas for $10. Wonder why the difference?

At least it's alot easier doing it directly through the cruise line.

Pete
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Old December 1st, 2014, 07:28 PM
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Quote:
Originally Posted by storybookcruises.com View Post
Wow! I saw the 7-day tourist visas for $10. Wonder why the difference?

At least it's alot easier doing it directly through the cruise line.

Pete

Wow is right. So much easier just to do it on the ship. Thanks Pete for your comments!
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Old December 13th, 2014, 11:27 AM
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Did you speak with Celebrity about their decision to stop going to Bali due to problems with their government.
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Old December 13th, 2014, 11:42 AM
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Quote:
Originally Posted by dkjretired View Post
Did you speak with Celebrity about their decision to stop going to Bali due to problems with their government.

No. Nothing mentioned by Celebrity when I spoke to them. Do you have a link to news story or media release?
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Old December 13th, 2014, 08:31 PM
dkjretired dkjretired is offline
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I can't give it to you because it's on the other board.
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