I have been treated REALLY unfairly by this company today.
I was emailing asking about rates (like we all do) and I was getting ONE WORD emails back from their customer service rep. She would just write "YES" or "NO" to my questions. I have never seen that before.
When I mentioned that I really was looking for some more detail in her answers because other travel agents certainly were being more warm in their communication she wrote this to me:
"I will make this easy for you. Book with a different agent."
HOw rude can a travel agent be? And it was her mistake! I am a frequent cruiser - a Crown and Anchor member and a potential repeat buyer of what she was selling.
It seems like a few cruise lines are becoming rude and petty - maybe it's because they know they're going to fill their ships anyway, so why should they go out of their way to be nice???
Complain to her superior about this behavior - at least you'll get it 'off of your chest."
How on earth does someone like that stay in business???
Carnival Elation March 11
Carnival Imagination Sept 07
Carniival Sensation Dec 06
RCI Sovereign of the Seas Sept 06
Carnival Miracle Sept 05
Carnival Glory Sept 04
Carnival Fantasy Jan 04
That is terrible. I imagine she will not be in business long with that attitude.
“Twenty years from now you will be more disappointed by the things that you didn’t do than by the ones you did do. So throw off the bowlines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover.“
Why don't you email her a link to this thread.
Honestly if you're looking for someone who is easy on your nerves, and knowledgeable, plus has good deals to offer, email me and I'll share the name of a fellow I've been dealing with that has impressed me. Trust me, very little has impressed me in the last several months of trying to research and purchase our families cruises. I wish I could say I'm surprised by what you're reporting but the fact is that several of these agents seem to enjoy handing out substandard service and buying into the notion that they are doing the customer some kind of favor by taking their money. Thank goodness you're finding out what kind of person she is now, rather than after the fact. There are a few good ones out there.