A woman that I know once told me that several years ago she was sexually harassed by the ship's CD .She filed a complaint with the ships Captain and nothing was done .
Good point. If a Captain cannot respond to a complaint about an entertainer, how do you expect him to competently drive a ship?
Oh, wait a minute. The Captain is not in charge of the entertainment Department. That would be the Hotel Manager. They set it up this way so that the Captain could concentrate on steering the vessel safely while his officers handled the day to day operation of the Hotel.
Could it be that the Captain in charge of Costa Concordia was busy answering passenger complaints rather than safely steering the ship?
I just posted a blog called "the exception that proves the rule." It says that what has been lost on the news media is that this is a big story solely because such events happen so rarely.
Now, I do agree we need to rethink evacuation procedures - to account for situations where the ship is listing badly. The whole premise of evacuation now is that it must be done from an upright position.
As to whether cruise lines know where all of their ships are at any given moment - I think they have the ability to see that - but to assume there is someone on land watching every captain and reviewing charts fulltime to see if he is about to hit rocks is a bit over-reaching.
I would also like to see small computer screens throughout the ship, in the casino, coffee shop, outside of dining room, library, etc, with an ongoing eye catching program of what to do in an emergency. Something subltle but would make it interesting enough that you would watch it for a few minutes.