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Old September 20th, 2012, 11:09 AM
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Default Guaranteed Cabin - Upgrades?

Hello
Just booked my second cruise, and this time I booked Guaranteed Inside, cheapest cabin possible, 4,5 deck forward. I figured, I'd rather pay less and go on more cruises. Has anyone booked Guaranteed cabin recently? What was your experience? Did you get upgraded? Since I paid for the cheapest cabin, I'll be ok with the cheapest cabin, but at the same time upgrade would be awesome! Just trying to figure out what are the odds.
This is my second cruise ever, and the first one was also Norwegian cruise, I booked Obstructed Ocean View cabin, 4 months in advance, then the price dropped $180 per person, and they offered free balcony upgrades, so I called expedia and they upgraded us to Mid-ship Balcony cabin, which was great. I'm not counting on being upgraded to balcony, but ocean view would be nice. Please share your experience.
Thank you.
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Old September 20th, 2012, 01:01 PM
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Nancy and I do guarantees on a regular basis, plus we've had hundreds of our clients book guarantees. The overwhelming majority of the time, you get upgraded when booking a guarantee. However, most of the time it's an upgrade with the same type of category, i.e. inside to inside, oceanview to oceanview, etc. While upgrading from one type of category to another (inside to oceanview, etc.) does happen, it's not as common.

As I always tell people, booking a guarantee is a gamble; sometimes you win, sometimes you lose. You could end up getting a nice cabin for a nice price, or you can also get a terrible cabin for that same price. We've gotten an inside cabin as far forward on the ship as you can get. If you're prone to seasickness, this is not the cabin you want. It didn't bother us, but there was one night we were literally coming up off the bed the seas were so rough. It was a wild ride that night - we actually enjoyed it, but others around us didn't fare so well. The other bad thing about the cabin, it was right below the stage in the main show lounge. We could hear them dancing around up there while practicing during the day and for the shows at night.

We also ended up below the Lido Deck on a 14-night cruise underneath the pool area where there was a wooden floor. It was non-stop noise above us for 2 weeks and drove us nuts!!

But the good thing is about a guarantee is that often the price can be alot cheaper.

Also, you really need to book with an agent and not through those large online sites. You want someone who will look after you. And with guarantees, it's important to have a good agent because sometimes if you're assigned a cabin that's not quite so good, they can work their magic to get things changed. Not always, but they do have contacts with the cruise lines not available to you and can get some help when needed. And sometimes they can even get a bit more for you. The people working for these large sites aren't travel agents, don't have the knowledge, nor do they want to spend the time researching.

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Old September 20th, 2012, 02:22 PM
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Hi Pete,
Thanks so much for all the info. It was very helpful.
Our cruise is at the beginning of December, so since it's the off-season we're hoping maybe we'll be lucky to get an upgrade, if not to ocean view maybe at least to the higher deck. But either way, we're very excited about the cruise and will be happy with whatever cabin they give us. We live in New York City, so we're used to the noise (car alarms, fire trucks, police alarms, loud music etc. all night long) so that shouldn't bother us
I booked this cruise over the phone with local travel agency. I will be checking the prices and if they drop I will contact my TA and see if there's anything she can do for us.
But no matter what, I know we'll enjoy this vacation.
Thanks again, have a great day
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Old September 20th, 2012, 03:12 PM
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I've booked a few quarantee catagory cabins, and so far, no upgrades, but always what I booked, so I was never disappointed. I think most of it depends on how full a sailing it is. I will continue to book this way when ever possible, yep it is a gamble, especially when you want to expect an upgrade, I just never expect it to happen, but if it does, all the better.

Have a wonderful cruise, please let us know if the upgrade fairy visits you, good luck.
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Old September 20th, 2012, 03:42 PM
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Aw, sorry to hear that. I've been researching it online and it looks like it's about 50/50, which is not bad. If I don't get an upgrade, I won't be disappointed, I love to travel and last cruise was so much fun, and considering the total cost of $80 a day, how could I be disappointed!
Thanks for the info Donna, and I will let you know
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Old October 4th, 2012, 08:57 AM
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Ok, so I just got cabin assignment, 2 months before my cruise. I booked guaranteed inside IF category cabin (4,5 deck) and they gave me Inside IC category cabin on deck 11, all the way back, below the Great Outdoors. I'm actually glad that they put us on the higher deck, but is this considered an upgrade or is it basically the same category we booked? Just wondering
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Old October 4th, 2012, 01:15 PM
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This is actually considered a 3 category upgrade since you went from a 1C to a 1F.

As I mentioned earlier, this type of upgrade is not uncommon when booking guarantee cabins - i.e. inside to inside.

However, I would be interested to hear how you like being under the Great Outdoors. Normally, I do not like booking anyone in these cabins because often, this can be a noisy area and you hear people walking, dropping things, and dragging tables and chairs.

Might want to contact your travel agent and see if there's anything else available as I would hate for you not to thoroughly enjoy your cruise.

Pete
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Old October 4th, 2012, 02:13 PM
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I would definitely try and change cabins. It is considered an "upgrade", but in reality I think you'd end up thinking of it as downgrade because of the noise factor.

Generally you don't want to be directly above or below an often used public area.
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Old October 4th, 2012, 02:36 PM
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Hello Pete,
Actually it's the other way around, we went from IF to IC.
When I found out where our cabin was located, that's the first thing I thought about, but we live in an apartment with neighbors on both sides and on top of us, so we're kind of used to it.
We are planning to contact our travel agent about 2 weeks before the cruise to see if there's an upgrade or cabin switch possibility. On our first cruise I had a conversation with one of the ship officers, and he advised to do that, call few days before to see if we can get an upgrade.
On the bright side, we're around the corner from the buffet, haha.
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Old October 4th, 2012, 02:38 PM
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Thanks for your advise Kuki,
Maybe we should call our travel agent soon instead of waiting till just before the cruise.
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Old October 4th, 2012, 04:38 PM
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Sorry - got the letters mixed up.

But I definitely agree - do not wait to contact your agent - I would do it now while there still may be some options available to you. Later, those options may not be available.

But we've been below noisy areas before and trust me when I say it's not something you want.

Pete
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Old October 5th, 2012, 09:38 AM
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We'll call the travel agent tomorrow.
I have one more question for you Pete or anyone else who might know. From your experience, once the guaranteed cabin has been assigned, does it ever happen that the cruise line upgrades it later or once the cabin is assigned, that's it, unless you request to change it yourself?
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Old October 5th, 2012, 11:23 AM
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For our second cruise we booked an outside cabin and received an upgrade to a balcony (not an obstructed one) .
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Old October 5th, 2012, 01:13 PM
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Quote:
Originally Posted by nyla View Post
We'll call the travel agent tomorrow.
I have one more question for you Pete or anyone else who might know. From your experience, once the guaranteed cabin has been assigned, does it ever happen that the cruise line upgrades it later or once the cabin is assigned, that's it, unless you request to change it yourself?
In the 10-1/2 years I've owned my own company, I've not seen anyone get an upgrade and then be given another complimentary upgrade automatically, except once. Cabin came back as needing repair, so they upgraded my client. The only other time it'll get upgraded is if the agent is able to work some magic for you. Some cruise lines are easier to work with than others. Some have the attitude that once your cabin is assigned, that's it - you're stuck. Others will easily entertain a request for a different cabin.

Bottom line is, give it your best shot - all they can say is 'no' and you'll end up with what you got. But if they say 'yes', then you might get a much nicer cabin. Never hurts to ask.

Pete
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Old October 5th, 2012, 02:56 PM
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Exactly, never hurts to ask. That's what I'll do.
Thanks for the info.
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Old October 5th, 2012, 08:13 PM
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Sounds like you've been "moved up", not really "upgraded".

From my experience in over 35 cruises, I've found the lower decks easier when in port. Easy off, easy on, can make several trips to shore without any hassle about elevators, etc.

I rather like the lower decks, so I would stay where you originally were booked.
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Old October 5th, 2012, 08:33 PM
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I agree with belgique. A lower deck is not a detriment on todays ships. On our 1st cruise back in the early 70s we had a lower cabin w/a porthole for a window. One day it was so rough, we saw underwater when the waves hit. Todays ships would be in trouble if that happen on the lowest pax deck.

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Old November 12th, 2012, 08:01 PM
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We are scheduled for a Dec. 4th cruise and booked OV Obstructed View- GTY. We haven't received our cabin assignment yet. If we don't have an assigned cabin when we get to the ship, what happens?
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Old November 12th, 2012, 09:51 PM
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Quote:
Originally Posted by Betty03258 View Post
We are scheduled for a Dec. 4th cruise and booked OV Obstructed View- GTY. We haven't received our cabin assignment yet. If we don't have an assigned cabin when we get to the ship, what happens?
The porters who you give the luggage to at the pier will have a manifest listing your cabin, as well as luggage tags you should affix before turning over your bags.
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Old November 13th, 2012, 12:52 AM
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Quote:
Originally Posted by Betty03258 View Post
We are scheduled for a Dec. 4th cruise and booked OV Obstructed View- GTY. We haven't received our cabin assignment yet. If we don't have an assigned cabin when we get to the ship, what happens?
On some cruises you may not receive your cabin assignment up until the last two weeks, but very seldom does it go closer to sailing than that. But on the off-chance you don't get before then, as was said, when you get to the pier, the luggage handlers will have the final cabin assignments and will be able to tell you where you'll be.

Pete
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Old November 13th, 2012, 08:20 AM
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Hi Betty,
Be sure to keep checking online with the cruiseline, as soon as you are assigned a cabin, it will be listed.
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Old November 27th, 2012, 04:56 PM
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Hi everyone,
After my guaranteed cabin was assigned and they "upgraded" me from inside 5th deck to 11 deck, I called my TA, and she recommended to wait till the prices drop, and then call and request an upgrade.
Last week the prices did drop a lot, guaranteed oceanview cabin was cheaper than what we paid for our inside guaranteed. The agency I booked with has a special online form to fill out in case the prices drop, so I did that and they said they would try to upgrade me to obstructed oceanview, but then they called me back and said the cruiseline wouldn't upgrade us, because we already got upgraded.
I don't mind the cabin we got, but since the prices have dropped and it doesn't look that the cruise is sold out, they could have moved us to the obstructed oceanview, since we actually paid more.... but I can't complain, I know it's a gamble. Next time, if we decide to cruise in early December, I'll probably wait till last minute to book.
Only few days left, can't wait !
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Old November 27th, 2012, 07:06 PM
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Nyla,
Yep, I would be happy with the upgrade you did get and enjoy the cruise. Smooth sailing, sunny skies and a good time....
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