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Old June 11th, 2016, 01:00 PM
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Default Overbooking Policy at Oceania

Oceania pulled the bait and switch with our cabin choice. We booked the cruise seven months in advance. Oceania did not inform us before we left for Rome that they had overbooked the cruise. After we had traveled to Europe from Texas, we found out that Oceania was not going to honor our cabin assignment, and was downgrading us to a cabin almost half the size. Once we arrived in the port city it was time to start negotiating for the cabin we had paid for by credit card months in advance. The fact that Oceania charges your credit card months in advance does not mean your cabin assignment is a guarantee. This is their policy and they do not apologize for the inconvenience. We threatened and negotiated to keep the cabin we had already paid for. It was too stressful to fight and negotiate for a cabin assignment to ever consider booking another cruise with Oceania. Gregory L Howard,MD Michelle Howard,MD Houston, Texas
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Old June 11th, 2016, 05:12 PM
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Did you book a specific cabin or a guarantee cabin?? When you paid the final bill, did it show a cabin #.....Sorry, have never heard of that happening to a cruise, air, yes....Did you give your travel agent a call....I would of hoped they would of been able to let you know ahead of time, you did not get the cabin you booked?
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Old June 16th, 2016, 04:40 PM
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Wow that's a first, I know we have had 'discussions' with Carnival's UK brands in the past for re-assigning our chose stateroom in an 'upgrade' that we didn't request or want - larger room, far worse position!!
We have recently booked a cruise on Oceania, and they mailed us to ask if we would consider swapping at no extra cost our 7 night inside stateroom this month to a 12 night cruise in an outside room at the end of August - which just happens to be over Katrina's 50th birthday, it took slightly longer than it takes to re-read the terms before we were on the phone
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Old June 16th, 2016, 11:57 PM
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I am curious also
what cabin did you book & what cabin Cat did they give you ??

Never heard of that happening before without them notifying the passenger or the TA if you used one

Kanda your situation is common ..they may not be overbooked but trying to fill other sailings that are not selling well
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Old June 17th, 2016, 01:53 PM
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Originally Posted by lulu48 View Post
Kanda your situation is common ..they may not be overbooked but trying to fill other sailings that are not selling well
Wow, in all the years we've been cruising I have never heard of any other line having to do that before, spaces normally sell like hot cakes over here regardless of line & itinerary - maybe if we wait long enough we will be on a world cruise in the penthouse

Alan.
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Old June 17th, 2016, 02:07 PM
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I thought the upgrade fairy may roll in because lower category cabins are easier (cheaper) to sell. The only time we were upgraded without our knowledge was from a guaranteed room - booked a guaranteed V got a balcony.

Our only other upgrade was the week before our cruise and both we and out TA got calls.

Never heard of a downgrade. I think the original posters have a right to be unhappy. Unless, of course, there is more to the story.
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Old June 17th, 2016, 06:10 PM
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Quote:
Originally Posted by kandajones View Post
Wow, in all the years we've been cruising I have never heard of any other line having to do that before, spaces normally sell like hot cakes over here regardless of line & itinerary - maybe if we wait long enough we will be on a world cruise in the penthouse

Alan.
Maybe in the UK other lines do not discount close to sailing like in North America

Most main stream lines like Carnival NCL etc...will offer discounts plus the cruises are a lot cheaper than Oceania

BTW the world cruise seem to sell well on Oceania so I would not count on getting a deal
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Old June 17th, 2016, 06:16 PM
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I thought the upgrade fairy may roll in because lower category cabins are easier (cheaper) to sell. The only time we were upgraded without our knowledge was from a guaranteed room - booked a guaranteed V got a balcony.

Our only other upgrade was the week before our cruise and both we and out TA got calls.

Never heard of a downgrade. I think the original posters have a right to be unhappy. Unless, of course, there is more to the story.
I am not sure what a V class is on Oceania
I do think there is more to the story though
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Old June 17th, 2016, 07:10 PM
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I agree, LuLu, there's got to be more to the story. But given the original poster only posted one time and that was only to complain about something, I don't think we'll ever get more information or answers to any questions.

Pete
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Old June 18th, 2016, 12:05 AM
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Quote:
Originally Posted by storybookcruises.com View Post
I agree, LuLu, there's got to be more to the story. But given the original poster only posted one time and that was only to complain about something, I don't think we'll ever get more information or answers to any questions.

Pete
I agree

I know when Oceania overbooks then they make offers to people to move to another sailing
usually quite generous offers closer to the sailing date
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Old June 18th, 2016, 12:34 AM
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Quote:
Originally Posted by lulu48 View Post
I agree

I know when Oceania overbooks then they make offers to people to move to another sailing
usually quite generous offers closer to the sailing date
I agree!

In fact, we're actually one of them. We booked an oceanview cabin and we're upgraded to a balcony. They were very apologetic, but we couldn't have been happier.

However, I will confess that with all the hype, especially about having 'the finest cuisine at sea', we were disappointed.

I've had alot of clients who have booked Oceanic and Azamara, and everyone of them tell me they much prefer Azamara.

Pete
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Old June 18th, 2016, 04:51 PM
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I agree!

In fact, we're actually one of them. We booked an oceanview cabin and we're upgraded to a balcony. They were very apologetic, but we couldn't have been happier.

However, I will confess that with all the hype, especially about having 'the finest cuisine at sea', we were disappointed.

I've had alot of clients who have booked Oceanic and Azamara, and everyone of them tell me they much prefer Azamara.

Pete
Too bad it did not work for you
Oceania is our cruise line of choice

Sometimes they upgrade people or upsell (as I am sure you are aware) to get people hooked on the higher priced cabins for future cruises
We usually book Oceanview
We really do not care Ocean view or balcony we are rarely in the cabin

Of course People prefer Azamara you get free booze so what is not to like if you are a drinker

YMMV
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Old June 18th, 2016, 07:48 PM
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We were on the Nautica for 17 days in Asia, so we definitely gave that one a good chance to impress. We loved the ship, but definitely 'class oriented' when it came to service and amenities. However, in all fairness, if we had the opportunity and money, I would like to try one of the newer ships to see if it's any different in quality.

But I really want to try Azamara, since everyone of my clients who have tried them, and I mean every one of them, has come back with nothing less than glowing comments. It's very high on our list, so we can find out for ourselves.

But yeah, when considering Oceania is suppose to be luxury-class with outstanding food, we were definitely disappointed. I will say it wasn't bad, but it was not as great as we had expected.

As I always say, what one person loves, another will hate, and Oceania is one of those where this holds true based on reviews we've gotten from others, that's for sure.

Pete
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Old June 18th, 2016, 09:36 PM
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Pete
Not sure about the Class oriented comment
yes if you book a top suite of course you will get more amenities for the price you pay ..... same on any cruise line right ???
You of all people should be aware of this

Oceania is a Premium line not Luxury only TA's seem to market them as Luxury

People should choose a cruise line based on their likes & dislikes
JMO
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Old June 18th, 2016, 11:09 PM
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I could give you a whole bunch of examples of what I meant by class-oriented, but it would take too long. That's a story we'll have to share over a drink sometime! But I will say we've never felt or seen such disparity in treatment as we did on this ship. Perhaps this was only very apparent on this ship/itinerary and not on others, but it was VERY obvious.

I will give you one example; we were in Okinawa. Our daughter, who is active duty Navy, was stationed at Kadena AFB for 7 months, which is one of the main reasons why we took this cruise. We had a rental car reserved and were anxious to see her. We were in port for 8 hours, a fairly short period for what we wanted to do. Given that we knew it would take almost an hour each way, that didn't leave us a long visit with our daughter for having come so far away. They kept making announcements that the local Customs would be in the main lounge starting at noon and that no one should show up before that time. They announced this several times - please don't show up before we announce disembarkation will begin. Around 11:30, after we finished an early lunch, we happened to walk by the lounge and there was already a long line. I got in line and Nancy went to our cabin to get all our stuff together. Naturally, Customs showed up late and they didn't begin processing guests until 12:30 and they were very slow. It then took an hour for us to get through the line. As we're getting close to the front of the line, we heard a crew member announce on the walkie talkie that, "Mr. So-and-So says he's in the penthouse and shouldn't have to wait in this line." We had to laugh at that until we saw them bring him and his wife up to the front of the line. Needless to say, we weren't very happy about that and when I said something to the staff member in charge of the process, she just told me that he was in the penthouse and walked away. By the time we got off the ship and got our rental car is was about 2:00pm and by the time we got to Kadena, it was 3:00pm. The ship was scheduled to leave at 8:00pm, so we had to leave Kadena at 6:00pm to make sure we had enough time to drive an hour, find the rental car place, and get a taxi back to the ship by 7:30pm. So, after traveling halfway around the world, when all was said and done, we only got to spend 3 hours with our daughter.

Now, I realize that none of the delay was caused by Oceania, so I'm not blaming them. But when people are anxiously waiting in a long line, imagine how the average person would feel when they usher someone to the front of the line just because they think they are privileged and entitled? Had this been an advertised benefit provided for booking a suite, such as the Yacht Club on MSC, that would have been different. To us this was plain rude, but it was just one of many such occurrences that was indicative of the disparity of treatment towards guests.

We found it funny that the next category up from a balcony on most ships is referred to as a mini-suite or junior suite. On Oceania they call it a Penthouse suite! We would meet people and ask them what type of cabin they were in and they would look down their noses at us and smugly announce, "I'm in the penthouse!" As was the case with the guy in Okinawa, they always use the term "THE" penthouse and always made it sound like they were in the only penthouse suite on the ship. In fact, there were actually 56 penthouse suites on the ship, so we always had to snicker when someone made that comment.

As I said, I would give them another try, given the opportunity, because I've always felt that only doing something once is not a fair assessment. It'll be interesting to see how our next experience compares to the first one.

Pete
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Old June 19th, 2016, 12:17 AM
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Well I would agree with you about them taking someone forward in the line that is really just plain rude
Did you speak to the GM about it ?
Even if they were in an OS they should just follow the rules
Too bad the rude entitled passengers gave you a bad taste for O

There is always some "entitled" people no matter where you go
After a dozen cruises on Oceania I can honestly say I have not met people that flaunt what cabin they are in ..I could care less I judge people on their personality & friendliness
If we meet a blowhard or someone who is self important we try to avoid them the rest of the cruise


But on occasion have seen some people that seem to think they are more special that others ..you see them snapping their fingers at the wait staff even in land based restaurants

May your next cruise be more pleasant without the VIP'S
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Old June 19th, 2016, 01:15 AM
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That's why I'm anxious to try them again. I really want to give them a second try, for sure.

But that whole cruise was like that - time after time after time. The officers talked to those in the upper suites, but did not spend anytime with those in balconies or below. It was VERY obvious and many people complained. On that 17-night cruise, we saw the captain once! And the ship is not that big. It holds 684, but it wasn't full, so there was alot less on our cruise. We were on a 7-night cruise on Paul Gauguin and saw the captain at least 2 or 3 times a day!! Never really saw the Cruise Director - he was too busy hanging out in the bar for suite guests, along with the rest of the crew.

But I wrote a very long and detailed list of experiences we encountered during the cruise and sent them to our Business Development Manager. Got a simple, "I'll forward this to management." Never heard anything after that. In fact, to this day, I've never gotten so much as a phone call or email from our BDM, while I hear from our other BDM's for all the other cruise lines on a regular basis.

Yet, I'm still willing to give them another try.

Pete
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Old June 19th, 2016, 02:34 AM
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what bar is for suite guests?
The Captain rarely mingles with the guests on O cruises

how do you know they only talked to the upper suite guests?

if they know you from previous cruises they may ask how you are etc..

if chatting with the captain is is important to you Azamara is the one for you
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Old June 19th, 2016, 02:29 PM
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There was one bar on the ship where during happy hour all the suite guests got together and the officers would join them. We walked in for a drink and boy, was that a bad idea. It was very obvious we were not welcome.

The regular staff was wonderful. It was just the managers & officers that provided the disparaging experience.

As I mentioned, on this particular ship and cruise, there was a very distinct difference of treatment going on we had never witnessed before on any of our other 49 cruises. We talked to alot of people that we met who were in balcony, oceanview, and inside cabins who felt the same way.

While we were only on the ship for 17 nights, there were many who had been on the ship for 2, 3, and 4 cruises back-to-back before ours. So they were on the ship for a month or longer, which may have attributed to this experience. One thing I did learn; there are many people who are diehard Oceania fans and won't cruise on any other cruise line.

But when all is said and done, we didn't let any of that distract from a wonderful cruise. We thoroughly loved the ports and got to see some amazing places, including Hong Kong, Shanghai, Taipei, Hiroshima, and Beijing, among others. We got to stand on the Great Wall of China! So from that perspective, we had a great time.

I will admit though that when a cruise line boasts 'the finest cuisine at sea', we would have expected better food. It was good, but definitely not the finest. We went into the speciality steakhouse twice and while the second time my steak was very good, the first time it was not something to write about, that's for sure. The food in the Italian specialty restaurant was great. But the food in the main dining room, while good, was not up to what we had expected. We had to order room service one night because we came back from port too late and there was no other food available. In hindsight, we should have eaten something in port, because quite frankly, every bit of food we got that night from room service was terrible. We've had better room service on Carnival.

But hey, as I said, we'd still give it another try because as I tell everyone else, trying something once does not provide an honest opinion. So, I'm really hopeful the next time will provide a much nicer experience.

Pete
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Old June 19th, 2016, 05:28 PM
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Quote:
Originally Posted by storybookcruises.com View Post
There was one bar on the ship where during happy hour all the suite guests got together and the officers would join them. We walked in for a drink and boy, was that a bad idea. It was very obvious we were not welcome.

Pete
Are you talking about Martinis Bar ??

Are you saying the staff were drinking with the so called suite guests ?
That is too bad you were made to feel unwelcome

I guess it goes to show that just because you have money it does not buy good manners

Enjoy whatever cruise you choose
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