island princess ten day panama canal= awful
just returned from our first and last princess cruise. we chose PCL because we liked the length of cruise, what a mistake. did not make two of designated stops one due to weather; I get that other stop not made was colon supposed political rally, but had 2 days at sea on way back and feel they should have put in at least one alternative stop. food was medicore, continually got different answers to same question at desk. disembarking was a disisater, one of us was in wheelchair, the wait was absurd, there were many people waiting in wheelchair area and they would come one at a time with chair and then a long wait until next. clearing customs with wheelchair was a joke, waited and waited for what they said would be someone coming out of office to assist, NOT, then there was no one to push wheelchair, I had both our bags and paperwork to handle so I was not able to do so. Hot on the ship in many venues, could not get into shows even showing up almost an hour before show time due to people saving numbers of seats, even though they were announced not to do so, Princess personnel simply ignored the whole thing. I am demanding some cash refund from Princess , please no credit for another princess cruise , because it will not happen in my lifetime!!!!!! signed, disappointed
Sorry to hear that it wasn't the cruise that you paid for. The cruise contract that you accepted states "That cruise line can change/cancel ports without notice ." Ports are mainly cancelled for the safety of the passengers. One cruise we where delayed arrival in a port because of a political rally being held near the port. They can't just go to/replace with another port. There might not be room at the pier on the day they want.
I've sailed on Princess many many times and have never encountered problems like this. We've also had alot of clients doing that same ship and itinerary without problems. They do say the Island Princess is not quite up to the standards of Princess' newer ships, but overall they've reported it to be very nice.
Sorry to hear you encountered some problems, but one cruise on one ship is usually not indicative of other ships or the cruise line as a whole. We've been on one ship three times and each of those provided us an entirely different experience - things change, especially the crew, which can have an impact on the overall experience.
But as was stated, the cruise line has the right to change/cancel ports based on the most current and ever-changing circumstances. They'll never put their ships, crew, or passengers in harm's way.
As for saving seats, I agree this is a problem, but for the most part, this is a problem on every ship on every cruise line. Some just deal with it better than others.
But the cruise line will not refund you any money. The only refund you should have gotten was an onboard credit in the amount of the port fees for those ports missed. They may offer a future cruise credit or onboard credit for another cruise, but they will not refund any cash, so you will be disappointed in their response.
But the good thing about cruising is that there is something out there for everyone, so perhaps another cruise line will better serve your needs. And that the fun part, finding a cruise that's best for you.
Since the very first Grand Class Princess ship came out their showroom theaters are the worst design of the major cruise lines.
They have always struggled with the layout and size, and guest are often left disappointed and not able to get in. Often we've found people even sitting on stairways just to see a show.
They did try and mitigate this by moviing some shows that they are able to their Explorer's Lounges, on various nights to repeat them, and allow more people to see them.
However, even on their newer ships they've done nothing about the lousy design.
We've been on the Island a number of times and never found any of the problems you describe. We're also leaving shortly for another Island Princess cruise next week & made notes of all the problems you've outlined.
It does sound like your missing the ports gave you a sour opinion of the whole trip. As far as getting to the show lounge 1 hour before and not able to get a seat? This sounds a little far fetched to say the least or perhaps you couldn't get certain seats like center stage in the middle of the lounge? I often get there early myself and there always have been seats 1 hour before. IF you show up 10 minutes before show time then it's understandable.
Like I said, we'll see how it goes and I'll be sure to report back with our opinions in mid Dec.
I have to agree, they deck layouts of the "Grand" class have a lot to be desired, not sure what they were thinking of. So sorry to hear about your Princess cruise, my last one in Alaska was fantastic, had no complaints. Although, there is not much you can do about bad weather, hopefully you next cruise will be a different story...
A little investigation and you would have found that Princess is the least wheelchair friendly cruise line. They do not allow wheelchairs to tender at tender ports and in lieu of being first in lines wheelchairs are actually last (including debark). I suspect you were used to something else and then were surprised that Princess did it differently.
BTW--I'm not saying Princess is wrong in their wheelchair priorities, in fact truthfully they are following long standing sailing traditions, not the political correctness more common on most other cruise lines. In the event of a disaster wheelchairs would block passageways and escape routes for other passengers trying to escape thus possibly increasing casualties by a large number.
Princess is also the only cruise line to honestly tell you at muster drills what to do if the ship is sinking very quickly.
I think they just have a more honest and realistic approach.
Sorry you had a bad cruise - that's all I can say. It can happen to anyone at any time.
So often it is just a collection of little things, not a single event, but when you add them up it just doesn't work out.
I, too, am sorry you didn't enjoy your cruise.
The Island Princess is our favorite Princess ship, as we enjoy the intimacy of the smaller size, rather than the Grand Class Ships. I use a scooter or wheelchair and I never had a problem finding a place to park for a show..........given, we plan for a 45 minute ahead arrival. The wheelchair seating is in the last row, so it is harder to see, but it is also easier to get out after the show.
Our first Princess cruise was disappointing when we compared it to our very first cruise, on another line, we had been on. We went back to Princess for the itineraries, and while not super cruisers, we have been on twelve Princess cruises and enjoyed them all............even the first one with the sticky Horizon Court floor! That ship was leaving, and has left, the Princess fleet. Personally, I don't think that the Princess theaters are any worse than any of the other cruise lines we have been on, at least for handicapped cruisers.
May your next cruise be the cruise of your dreams!
In all of our cruises I can say I've only had 1 "bad" cruise and that was on the Sapphire Princess in 2005. My experience wasn't as challenging as blueboys but it was enough that I will not sail Princess again. Sorry you had a rough time. Cruises are supposed to be fun memory making experiences. Hopefully your next cruise will be much better.
Sorry you had a bad cruise..Sometimes at the beginning, one thing will sour you,and things build off that..I also think the Grand Class theaters are the worst at sea.
Now, that you realize you will not be getting any type of compensation, don't let it get you down further. Did you book dirwctly with the cruise line or a travle agent? Just curious.
I hope your next cruise, will be your best one.
Give Celebrity a Try!!!!
Well, at least you got a cruise! I was to leave 11/8 on the Crown Princess
from Venice for the Greek Isles. I flew from San Diego to JFK (landed in
a driving blizzard on the night of 11/7). A foot of snow on the ground.
I hadn't seen snow in 26 years.
Flight from JFK to Venice was cancelled. The airline couldn't offer another flight for 3 days (no guarantees).
Since my cabinmate is 93.5 yrs old...I could not put her through that wait!
We slept on the floor at JFK (no transportation co. would come into JFK
to transport us to a hotel because it was "too dangerous". Thousands of
people were angry and invading other passengers' personal space. Everyone
was hungry and irritable. Nothing for sale in the international terminal that
resembled "food". (aren't New Yorkers gourmets???)
The next morning we returned to San Diego. Dejected. We missed the entire cruise..All the ports. That was to be my 47th cruise. Nothing like this
has ever happened to me before. But, I see it can.
Our luggage went on to Venice whenever a flight left JFK.....we had a bottle
of wine in our suitcase. My husband said he had a picture of "some gondola
driver drinking our wine...partying and wearing our brand new evening gowns!. Ha!! The luggage showed up fine over a week later (wine and
The next morning I asked my friend if she wanted to go to Mexico. She said
when? I said tomorrow. So we booked a 7 day Mexico cruise on Holland
America and left the next day!
Travel requires a lot of emotional energy. But when it works..it's really
worth it! Book your next cruise on Celebrity (my favorite)!
We are taking the Island Princess to the Panama Canal on their Christmas Cruise. Having cruised on Princes twice before ..one a 17 day cruise from Venice, I have not had any problems. I prefer a smaller ship than a big ship with 4,000 people on board. The Princess food has always been good on my cruises as have the crews. Sorry you had a bad cruise, but that can happen to anyone. If they skip a port for safety reasons it is ok by us as we love the days at sea the best.
Hmmmm, first and only post was a complaint? I have never been on the Island Princess but have not had any complaints with Princess myself.
Did you think landing in Venice on the day of the cruise was a good idea?
Sorry for your views on the Island. We have sailed her three times and have always found her to our liking. Its a matter of what you preceive as a good embarkation/debarkation, food (very subjective), etc. How many times have you change airline carriers just because of a bad experience. We are scheduled on three PCL cruises this year and I doubt that everything will go perfect. This will not stop us from booking for next year.
Hope you find a cruise line that fits you perfectly.
Island Princess – 2008 Alaska
Island Princess – 2009 Alaska (B2B)
Royal Princess – 2010 Alaska
Golden Princess – 2011 Alaska
Coral Princess – 2012 Panama Canal
Star Princess – 2012 Alaska
Crown Princes – 2013 Western Caribbean
Island Princess – 2013 Alaska
Caribbean Princess – 2013 Western Caribbean (4 Day)
I wish the Island would discontinue doing the Panama canal trips for a while so I could sail it in the Caribbean again and it would mean I didn't have to fly to the ship. The smaller ship is much nicer than the Emerald, Crown or Ruby in many ways with all almost all the same amenities without as many people. :)
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