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Old April 7th, 2018, 04:30 PM
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Unhappy "Free" Upgrades - What's the deal?

So, we are not first time cruisers but this will be our 1st Princess cruise. Booked a couple months ago for a cruise in November.

Yesterday I got an email telling me we got an upgrade to our room at no additional cost. When I compared the two rooms, it was the exact same room a deck lower and more towards mid-ship. We do NOT consider this an upgrade. We booked the area and deck that we wanted.

We called them and they said it was considered an upgrade b/c it was more accessible to everything. They said they "would put in a request" to change it back to the original room but they couldn't promise.

WHAT THE HECK? I've never had another cruise line "upgrade" me without my permission. If it was truly an upgrade to a larger suite, I might welcome it but not a move to a part of the ship we prefer not to be in.

What are my recourses here? If they don't honor "the request" I want to just cancel the whole cruise.
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Old April 7th, 2018, 06:23 PM
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First, this is why you always want to book with an agent. They'll make sure you get what you want and don't get what you don't want.

With that said, when making a booking with Princess, there is an option for upgrades. One says 'no upgrades'. The next says 'open for any upgrades'. And the other one says 'upgrade only to next level'. That one means from inside to oceanview, oceanview to balcony, etc.

If you book directly with the cruise line, they won't ask you about what you want, if any, so they'll usually check 'any upgrade' option. When this is checked, you can be upgraded from one category of inside to another category of inside, or one category of oceanview to another category of oceanview, etc. Often, while they do consider it an upgrade, is usually not a big deal.

But when problems arise, your agent can usually get things fixed for you, whereas the cruise line really doesn't care. Agents have contact information you don't have access to.

If you're not getting the answer you want, hang up and call back later until you get someone who's willing to help you. Sometimes you'll get lucky.

Pete
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Old April 7th, 2018, 08:21 PM
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Thanks for your response, Pete. I certainly do not remember any of those options. I will keep your advise for the next one.
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