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-   -   Vacations to go??? (http://www.cruisemates.com/forum/royal-caribbean-international/393038-vacations-go.html)

Sticc0 November 13th, 2012 02:24 AM

Vacations to go???
 
Has anyone booked via Vacationtogo.com?? If so how was the experience? I am very experienced with crusing, so Im not worried about service, just best popular deal.

thanks,

Mike M November 13th, 2012 05:56 AM

Vacations to Go is a reputable agency. I booked a cruise, many years ago, with them and had no problem.

A couple of things to know:

1. Their prices are the exact same that any other agency can give you.
2. Don't be taken in by their 80% off "90 Day Ticker". This is based on the "Brochure Rate" and the current price. No one pays brochure price on a cruise.

They are a legitimate agency and have good agents and some not so good. Just like any other. If you want to book with them, that's fine, but don't think they have a better "deal" than someone else.

Take care,
Mike

ruthlessboss November 13th, 2012 06:04 AM

I always use them and never have a problem.

Their prices are identical to any other agency or site.

The site is huge and breaks down offerings into catagories.

storybookcruises.com November 13th, 2012 05:09 PM

As Mike said, their prices are exactly the same as any agent will offer you, so it's better to use an agent you can talk to, who knows you, has been on cruises, and provide personal expertise. Most of their people work in a call center and are not certified travel agents - they are just there to sell you something, not to provide you information.

And as was stated, ignore their "up to 75% off last minute cruises." They are referring to 75% off the brochure rate and to me this is false advertising because no one, and I repeat, NO ONE sells cruises at the brochure rate. Not even the mass-market cruise lines sell their own cruises for the brochure rate. Their prices are exactly the same as other agents, so they're not offering anything others can't offer you. But others can offer you better service.

So my best advice is find a reputable agent you feel comfortable with and avail yourself of their services. They'll work hard for you. Plus, should you have any problems, they have contact information not available for you and that's when their assistance can be invaluable.

Pete

Trackypup November 13th, 2012 05:29 PM

I LOVE them for research, their website is awesome. But I've never booked with them. I always just find what I want and then tell my TA. They seem really reputable though.

storybookcruises.com November 13th, 2012 08:45 PM

Quote:

Originally Posted by Trackypup (Post 1454707)
I LOVE them for research, their website is awesome. But I've never booked with them. I always just find what I want and then tell my TA. They seem really reputable though.

I agree! They do have a great website for research. Makes searching for your cruise alot easier than most websites.

Pete

beachbum13 November 13th, 2012 09:58 PM

I have booked through them tree times and never had a problem. I have my own rep and he has taken good care of us.

On one cruise Princess told us it was to late to get two rooms across from each other (inside & balcony) and some how VTG hooked us up.

My last cruise on Royal Caribbean we decided to use a friend who is now a "cruise specialist". Just for kicks I checked VTG, talked to my rep and without telling him about my friend he got me a better price and more on board credit.

Shop around would be my advice but give VTG a shot.

cruzzz1000 November 17th, 2012 08:42 PM

You don't pay Government fees nor taxes with VTG. Their fee is your only fee.
Good deal!

Kamloops Cruiser November 17th, 2012 10:32 PM

The only problem I've had is that they deal in US dollars only.
This converts to a 2.5% surcharge on my bank card for converting US to CDN . If I need to get a refund I pay another 6.5% surcharge again.
I can't easily get a USD credit in Canada .

Trackypup November 17th, 2012 10:45 PM

Quote:

Originally Posted by Kamloops Cruiser (Post 1455405)
The only problem I've had is that they deal in US dollars only.
This converts to a 2.5% surcharge on my bank card for converting US to CDN . If I need to get a refund I pay another 6.5% surcharge again.
I can't easily get a USD credit in Canada .

Pretty sure the big 5 banks all have a USD credit card

Mike M June 5th, 2013 07:52 AM

Quote:

Originally Posted by cruzzz1000 (Post 1455399)
You don't pay Government fees nor taxes with VTG. Their fee is your only fee.
Good deal!

Vacations To Go does not charge a fee. You do pay the same NCF "Non-commissionable fares" that all others charge. If you are a U.S. resident you will pay taxes.

Take care,
Mike

Kamloops Cruiser June 5th, 2013 08:22 AM

Quote:

Originally Posted by Trackypup (Post 1455408)
Pretty sure the big 5 banks all have a USD credit card

I still have to pay the same fees when we pay the USD credit card.

Mike L June 27th, 2013 06:39 PM

Vacations To GO
 
Every cruise we have taken except two has been booked with Vacations To Go and the same agent. We have been very pleased with the service with just a couple of minor follow up issues. Even on our up coming Carnival cruise the agent dipped into her pocket to give us a bottle of wine...

storybookcruises.com June 28th, 2013 01:55 PM

Quote:

Originally Posted by cruzzz1000 (Post 1455399)
You don't pay Government fees nor taxes with VTG. Their fee is your only fee.
Good deal!

Definitely not true!

You will always pay the government fees and taxes on all cruises, no exceptions.

In fact, the advertised price must include the NCF's (port fees, also called non-commissionable fees) but will normally not include the government taxes, which are quoted separately. Year ago the NCF's were not included in the advertised prices, but because of the huge outcry from consumers, a law was past that made it mandatory for the NCF's to be included in the advertised prices.

Plus, VTG prices are EXACTLY the same as what any good reputable agent will charge and often you can find better deals working with your agent than what VTG advertises.

Pete

Truck Cruiser July 3rd, 2013 09:42 AM

I have booked 2 cruises through VTG and never had a problem with them. They do get some really good prices because so many people book with them they turn these cruisers into a group and get to sell the cabins at group pricing.

felix_the_cat July 3rd, 2013 10:07 AM

Quote:

Originally Posted by Truck Cruiser (Post 1477891)
I have booked 2 cruises through VTG and never had a problem with them. They do get some really good prices because so many people book with them they turn these cruisers into a group and get to sell the cabins at group pricing.


That is not true. They cannot take a group after the fact and lower the price. If they already have group space, they can place you in it with the pricing they have, but cannot lower the price later unless there is a sale you would qualify for.

storybookcruises.com July 3rd, 2013 12:52 PM

Felix is absolutely correct; VTG cannot establish a group after-the-fact. And there have been VERY few rates offered by them that your travel agent isn't able to get. In fact, many times we're able to get rates lower than VTG. Their advertising gimmick of 'up to 75% off' is just that; a gimmick and is basically not true. They're talking about selling cruises at up to 75% off the brochure rate. Nobody, and I repeat, nobody, not even including the cruise lines, sell cruises for the brochure rate. So since they're not offering prices that most agents can get, they're really not offering 'up to 75% off' anything.

As I said, their website is great for research, but once you find a cruise, then talk to your agent who will be able to get that same rate and often less.

Pete

Truck Cruiser July 3rd, 2013 01:07 PM

maybe I misunderstood them then. I know both cruises we were added to groups, that is where my statement came from.

Dave Beers July 3rd, 2013 01:48 PM

I once had an individual booking with my agent and she later decided to put a group together for the same cruise, and then rebooked us into the group so we'd get the group perks. This of course cancelled our original booking. Our price didn't change but we did get a $75 OBC and I think a bottle of champagne.

storybookcruises.com July 3rd, 2013 03:20 PM

Things have changed over the years. It's now much better to book a group when the itinerary is first opened for booking - we get the best rates and the best amenities. Plus, they only hold aside a certain percentage of space for group booking. Sometimes, it does behoove an agent to establish a group and then move bookings into the group - depends on the pricing and the amenities. Some cruise lines allow it without canceling the existing reservations and others do not. Sometimes the going rate is cheaper than the group, so we book into individual reservations and then move them into the group, thereby getting the best of both worlds. Each cruise line is different on what we can do and how we can do it, so no one way fits every situation. And sometimes, even though there is a group, it's best for the agent to book the client into individual reservations and leave them there than to transfer them into the group.

Pete

Queen of Oakville July 4th, 2013 01:25 PM

So funny - just yesterday I was doing research on VTG. I found several reviews with complaints, but the complaints honestly did not look legit.

I should have known to come here for the information.

storybookcruises.com July 4th, 2013 02:03 PM

The thing you have to understand about these large online sites is that most of the time when you call, you're talking to someone: 1) who works in a call center; 2) has worked there less than 6 months; 3) is not a certified travel agent; 4) has never even been on a cruise; and 5) basically knows nothing about cruising - they're just there to sell you something.

Anybody can sell you a cruise. But it always best to seek out a reputable agent who is conscientious and wants to provide you good service before, during, and after the sell. Their service can be invaluable, especially if you have alot of questions or run into any problems. They are there when you need them.

Alot of online sites are betting that many people will just book their cruises electronically and don't need any personal attention. If you don't have any problems or need any assistance, it can work well. But personally, I'd rather be able to pick up the phone and talk to someone who cares about me as a person and has the knowledge and experience to assist me than to be treated like just another number.

Yes, there are exceptions to every rule and occasionally you'll find someone at the cruise line or an online site who is very good. But the fact of the matter is they won't be there that long because it's been proven the average lifespan of these call center employees is less than 6 months. They take the job thinking it's glamorous with good pay and great travel opportunities. It doesn't take long for them to realize it's alot of hard work, the pay is not that good, and the amenities are no where near as good as they thought.

Pete


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