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  #1 (permalink)  
Old March 25th, 2001, 07:00 AM
Victoria Sky
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Default Steiner Spa

What is it with the negative attitude of most people writing to this site?

I have had beauty salon treatments in the finest spas in the world and still find it difficult to compare to the well trained staff on Steiners.

Maybe you should ask yourself the question..what are you comparing this too? A smelly salon in your high street, with dirty equipment and bored girls!!

i have never honestly had anything as good as these girls consitently achieve. When have you ever seen a dirty spa at sea? Don't these girls offer products to you because they are meant too. When you go to the doctor doesn't he? C'mon, let's face it, if you don't want to buy then say no!

Mandara has a Spa on, I think it was Norweigian Sky, and the service was awful by comparison. These girls have never been trained in the products or the massage. My girl was reading from her instruction manual while she did my massage. She told me Steiner had rejected her! I can see why!!

So...give these guys a break....relax and enjoy...I do !!!

Victoria Sky
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  #2 (permalink)  
Old March 29th, 2001, 01:08 PM
Evan Stansbury
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I am glad you enjoyed your day at the spa.

Unfortunately, there is a dark side to Steiner. One of my best friends worked at Miami corporate headquarters in the upper echelons and described her experience as essentially day-to-day "horrifying".

As for the ship, itself, many of the Steiner "girls" - usually blonde with a little bit of British attitude- have befriended me on board. I have often gone off with them on treks throughout ports or even hung out with them at the staff frinking table, when they let down their hair (pun intended) and always tell me the same story: INCREDIBLE pressure to sell meaningless treatments and products to the guests. Most of them regret ever signing on and wait for nothing more than "finishing their contracts" and getting back to the beauty salons where they got their training. (Believe it or not they also think American guests are a bit uptight about spending money in the spa on a "holiday". Go figure!)

This pressure to sell obviously hits many of the passengers, who resent the hard-sell and the endless battle to avoid soft- and hard-sales pitches.

There is not a chance in the world of changing Steiner, stopping young women and men from taking their year at sea with Steiner, or convincing those who've had the Steiner hard sell from squawking.

You are the lucky one. (I knew there had to be a few!)

By the way, Steiner's sells some sort of bath oil that smells like eucalyptus and is FANTASTIC and well worth whatever they charge for it! Greyish-purplish bottle.
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Old April 2nd, 2001, 07:56 PM
Ron Ron is offline
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Default Re: Steiner Spa

Jeez Victoria, do you work for Steiner or something? When you complain about the negative attitude on this board, maybe you forgot the topic is "cruise gripes."
"Smelly salon on your high street?" Where do you get this?
Maybe some people don't appreciate paying top dollar for a massage , then having some snotty Brit telling them (during the massage) how awful thier skin is and how they need to spend hundreds of dollars on creams and lotions. I finally had to tell her if she said one more word, she wouldn't get a tip. Maybe you should get a job with them if you don't already have one.
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Old April 15th, 2001, 10:41 PM
Jim Munkittrick
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My wife got a massage, in cabin, twice last November..Steiner had the contract on the Norwegian Sea. She has planned to get a massage three times on this upcoming cruise....Highly skilled, wonderful lady....thoroughly professional.
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Old April 16th, 2001, 06:02 AM
Thulewx
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Be prepared for a change - I think NCL went to a different Spa company - don't know if it's already changed or waiting for the current contract to run out...
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Old April 21st, 2001, 05:16 PM
SuzieQ
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Victoria,

I just posted a message on another Steiner thread, but I'll say it again...

I befriended one of the Steiner staff last year. I learned that a lot of the girls had just finished the training course in the UK...they were complaining that their wrists hurt because they weren't used to giving massages all day. My therapist said that the pros were giving the new girls lessons at night, helping with techniques. So while you and I were fortunate to get the pros, someone else might have gotten a tired, inexperienced, sore, new person. Also, the girls are responsible for their own treatment rooms. My therapist kept hers immaculate and even offered me her CD player and some Richard Marx to enhance the experience. But who's to say they all do, or that they get the chance to clean up in detail between the clients. My therapist said that she sometimes didn't get lunch and could only manage a bananna between people.


Only after my wonderful treatment last year did I realize that the service I had gotten from a different therapist the year before was sub standard. Honestly, I couldn't believe the difference and I had the same treatment both years!

As for the pitching of product...I agree that you should expect it. That is part of their job.

All I know is that I would really regret spending $$$ this year and getting anything less than the service I got last year. So, since noone can guarantee the experience, I'll be spending my $ on jewelry.
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Old April 23rd, 2001, 06:32 PM
Victoria Sky
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Suzie,

Great comments......

You are right, they work hard, but they get paid vey well. What is wrong with that?

These girls seem to stay on for more than a short period of time. Some of the girls I met said that they are making great money and travelling the world. It can't be that bad, compared to the conditions they would have in their home town salons.

Sure, I can see your point about the products but mine seem to work. O.K. I am no Cameron Diaz but I need help. The moisturiser I bought is good, probably better than the one I was using, even if it was more expensive.

So, I go back to my point, these girls deserve a break. The service they give is alright and certainly beats the Salons in London that charge similar high prices and don't match these standards.

Your thoughts are appreciated.......
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Old April 25th, 2001, 11:20 AM
SuzieQ
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Hi Victoria,

I absolutely agree with everything you've said!

I was just trying to point out that it's a subjective experience with factors like skill level/ fatigue playing a role and that's why some of the poster here might have had a poor experience!

Just for kicks...I read a Steiner complaint once that floored me...I think you'll love this one:

Cruiser complained about the Steiner staff being rude and restrictive of traffic through the facilities. Apparently, the children in the group wandered into the spa and the staff said that under 18 were not allowed in that area without an adult and asked them to leave. The cruiser came back with the children so they could see the spa. They were walking around, taking a looky-loo when Steiner staff asked them to leave again...adult included. This cruiser was miffed. Could you imagine laying on the table in the paper panties while the Brady Bunch takes a tour! lol
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  #9 (permalink)  
Old April 26th, 2001, 07:24 PM
Victoria Sky
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Suzie,

Ssshhhh......you'll give the kids councellors a new idea for their treasure hunts!!!!

Come to think of it, why is it always my lounger that they hide the kids hunt prize under!!!

Good to chat....thanks for the laugh

Victoria
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Old August 11th, 2011, 02:53 PM
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Okay, so if steiner is so repituable, why there is no one that can be contacted directly through their company. A girlfriend and I just came off a carnival crusie where steiner was the spa company onboard, and we were charged for treatments that were never recieved. We were never explained the cancellation policy and the customer service from them was horrible. We got no resultion from carnival, in turn they gave us a letter to contact Steiner directly. the numbers liosted for steiner, no one ever answers and it sends you to a busy signal. I really believe Carnival Cruise line needs to really reconsider who they sub-contract their spa through. Unhappy Cruiser!!!!!!
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  #11 (permalink)  
Old August 11th, 2011, 02:58 PM
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This spa group sucks! A girlfriend and I just had an issue with carnival and steiner. We were charged for services never recieved from Steiner, we were never told their cancellation policy. When we filed a complaint with Carnival, we were referred to steiner and given a number to contact them. None of the contact information given works. We have yet to be able to contact someone from Steiner about our issue. i really think Carnival needs to re-negotiate the contract that they have with this company.
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  #12 (permalink)  
Old October 3rd, 2011, 01:50 PM
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Default Steiner Spa

I had the most unpleasant experiences at Steiner Spa on my recent Princess Cruise ( I have to say that prior to that time I had been on two royal caribbean cruises and the experience, each time, with Steiner was much better.)

This time it seemed that the sole purpose of a spa treatment was to provide a forum for the staff to pressure you (and I mean HIGH PRESSURE) into purchasing hundreds of dollars of products. Now I happen to like Steiner products and have even ordered them after my cruises in the past, but this time I didn't want anything. The woman who did my facial was visably angry that I wasn't purchasing anything (the facial itself was excellent - too bad the experience was spoiled by what followed). The Masseuse (massage just so/so) kept me for 15 minutes after my treatment to try to sell me products. she literally blocked the door. I was very late because she was 20 minutes delayed in starting my treatment and now kept me even longer. NO was not in her vocabulary.

A vacation is supposed to be relaxing. A spa treatment is supposed to enhance that, not detract from that. Horrible experience. My sister, her husband and my husband (I am female, in spite of the name) had the same experience. The more aggressive one has to be with the staff the less pleasant the whole experience becomes. Take a lesson from Estee Lauder (Red Door) leave the suggested products at the checkout desk with a note and let the patron decide without pressure.

Cruise ships beware --- keep this up and you will loose more than you will make. Sub contract to someone else or set your own standards.
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Old November 11th, 2011, 08:09 PM
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I`ve been on 11 cruises and ALL of the cruises I have been to the spa for a treatment or products. I have no complaints or issues with the spa at all!!!!

I`ve had facials, pedicures, seaweed wrap, and a massage. I felt awesome after each!!!! I love the products and if I don`t want anything I say no thanks. Then again, I also generally try to get my product refills onboard because I have to pay $25US for shipping and anywhere from $3-10 for customs clearance fees for any shipment to Canada. I figure I can almost get a bottle of Sharp Shower Gel ($30) for the shipping cost!!!!!!

Some people on holiday are very stingy and tight with their money--they are the ones with S&S balance extremely low...I may be on a ultra tight budget for my upcoming cruise, but I still have a reasonable S&S budget that allows me a pedicure!
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Old December 21st, 2011, 11:19 AM
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They are not paid very well at all! It is 7.5% commission on every treatment done and every retail product sold.... I was lucky to bring in $300 a cruise! I was in the Spa from 7am to 10pm everyday apart from the 2.5 days I had off a week.....however if for some reason the ship could not dock on a port day then you had to work so some days you wouldnt even get your days off! The spas opened at 7.30am and closed at 10pm - the chances of you leaving the spa at 10 were slim!!!!
The target of the spa on the Carnival Conquest was 100,000 dollars per FIVE day cruise so there you can see how the team have to work like dogs.
And no one on there made a cent.... just the 7.5 commission which equates to basically zero. If you break your contract before the 9 month is up then you lose your commission from that month and have to pay your flights home - some people have to just stick it out to try and get enough air fare!
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Old January 28th, 2012, 06:06 AM
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I usually get at least 1 massage on a cruise and the name I see is "Elemis". Is that the product brand name and Steiner the parent company?
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Old February 7th, 2012, 01:27 PM
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Oh , my , you are a supervisor of Steiner !!! I ve heard that speech before !! haha
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Old February 24th, 2012, 04:44 PM
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Working in an operating room doing surgery all day hardly allows me time to work for someone else!
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Old February 24th, 2012, 07:19 PM
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Quote:
Originally Posted by Surfguyxxx1 View Post
Working in an operating room doing surgery all day hardly allows me time to work for someone else!
WOW your a surgen thats pretty cool what kind of surgerys do you do?
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Old February 25th, 2012, 10:02 AM
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General; alot of daVinci these days and some laparoscopic.
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Old February 26th, 2012, 02:56 PM
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Quote:
Originally Posted by Tasha85 View Post
They are not paid very well at all! It is 7.5% commission on every treatment done and every retail product sold.... I was lucky to bring in $300 a cruise! I was in the Spa from 7am to 10pm everyday apart from the 2.5 days I had off a week.....however if for some reason the ship could not dock on a port day then you had to work so some days you wouldnt even get your days off! The spas opened at 7.30am and closed at 10pm - the chances of you leaving the spa at 10 were slim!!!!
The target of the spa on the Carnival Conquest was 100,000 dollars per FIVE day cruise so there you can see how the team have to work like dogs.
And no one on there made a cent.... just the 7.5 commission which equates to basically zero. If you break your contract before the 9 month is up then you lose your commission from that month and have to pay your flights home - some people have to just stick it out to try and get enough air fare!
Im not getting something. No one is forcing you or anyone else to work for Steiner spa. If someone is unhappy working for them then leave after your contract is up...BTW you should have known what the salery was prior to signing up.
However I have sailed with my wife on many cruises and we both were always happy with the services...And yes I know how to say no and I know how to end the subject if they persist in selling products...BUT that does'nt take away from the great service I received.
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Old November 8th, 2012, 05:04 AM
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Some people don't appreciate paying top dollar for a massage , then having some snotty Brit telling them how awful thier skin is and how they need to spend hundreds of dollars on creams and lotions.pressure to sell obviously hits many of the passengers, who resent the hard-sell and the endless battle to avoid soft- and hard-sales pitches.



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