Year Started: 1873
Ships in Fleet: 15
Summary: A high quality upper mainstream cruise line with smaller ships and value prices. A cruise line for people who want to step up from mainstream at great value prices.
Regions:Caribbean Eastern, Caribbean Western, Eastern Seaboard, Mediterranean Western
Good for: Teens. Seniors. Group.
Regions:Caribbean Eastern, Caribbean Western, Mediterranean Western, Transatlantic
Good for: Seniors. Overall Service. Teens.
Regions:Caribbean Eastern, Caribbean Southern, Caribbean Western, Mediterranean Western
Good for: Value for Money. Teens. Seniors.
Regions:Africa, Caribbean Southern, Mediterranean Western, South America, Transatlantic
Good for: Group. Families. Luxury Travelers.
Regions:Inland Waterways, Mediterranean Western, Scandinavia, The Orient
Good for: Seniors. Group. Families.
Regions:Caribbean Southern, Caribbean Western, Mediterranean Western, Transatlantic
Good for: Overall Service. Value for Money. Seniors.
Regions:Alaska, Hawaii, Mexico, South America, West Coast
Good for: Seniors. Group. Families.
Regions:Alaska, Australia, Oceania, The Orient, West Coast
Good for: Seniors. Overall Service. Teens.
Regions:Alaska, Caribbean Eastern, Central America, Hawaii, West Coast
Good for: Seniors. Overall Service. Children`s Programs.
Regions:Alaska, Central America, Hawaii, Mexico, South America, West Coast
Good for: Overall Service. Value for Money. Foodies.
Regions:Alaska, Caribbean Eastern, Caribbean Southern, Caribbean Western, Central America, West Coast
Good for: Children`s Programs. Group. Families.
Regions:Alaska, Central America, Transpacific, West Coast, Erope
Good for: Teens. Seniors. Group.
Regions:Caribbean Eastern, Caribbean Southern, Eastern Seaboard, South America
Good for: Teens. Seniors. Group.
Regions:Alaska, Australia, Oceania, West Coast
Good for: Children`s Programs. Group. Families.
Regions:Caribbean Eastern, Eastern Seaboard, Hawaii, Mexico, South America
Good for: Seniors. Group. Families.
This was our first cruise with HAL, and possibly our last (I’ll explain in the summary). We had a GREAT cruise, I just don't think HAL is the right line for us.
Cabin Review and Embarkation: I found our inside cabin (6065) to be wonderfully spacious. For a ship that is only 2.5 years old, I found the bathroom to be really run down (cracks in the shower base, stained sink etc). The cabin stewards were just okay. We boarded the ship just afternoon. It looks like the first group (of which we were part of) had just been given the all clear. Due to HAL’s new policy we had early access to our room. I’m not sure how great this policy is as I think the staff is rushing to get all the rooms ready; that cleaning may be sacrificed. There was a few mounds of sand on the carpet. These didn't disappear for a few days. Having just boarded, we didn’t bring the sand; it was there from the previous passenger. DH stuck the bar of soap in one of the bathroom drinking glasses. I later pulled itout. The glass was merely rinsed and put back (there were still chunks of soap stuck to it). ewwww ~ I assumed we got freshly machine-washed glasses every day. I hope we had new glasses for our sailing, and not a quick rinse after the previous passengers left. There was also a silver earring back on the counter that was there when we got there and never left. In short, the cleaning practices were not up to par, but we didn't complain. Other than that, the room stewards were friendly and courteous. Any requests, were promptly attended to.
Mariner Lunch & Brunch We really enjoyed the welcome aboard lunch. It wasn’t our best meal on the ship; but it was nice not to eat in the LIDO. This was our first cruise with HAL but we had Mariner status from having sailed with Princess and/or Carnival. We also, by accident and not by invitation, attended the Mariner Brunch. We were given a nice coaster set. Not sure that I will ever use it, but I like free stuff! There were also a few events were complimentary champagne (sparkling wine) was given out. Not the best sparkling wine I’ve heard, but I like free booze!
Dining We only used the MDR and the Lido. Our dining steward (Yunis) was AMAZING. My kids loved him and especially the origami animals he folded for them each day. He was the best dining steward we've ever had. I wasn't impressed with the lido, but I haven't been on any ship other than Carnival dream. In fact, all the dining stewards were amazing (except for one grump we found on the last day). But Yunis was superb, it only took Yunis one night to learn our dining preferences (ex. that we liked our beef cooked to medium rare, or that my daughter liked her food without sauce (or the little ketchup pots that came with fries). After we told him how much we loved fresh berries, every night when we got to our table, was a silver goblet filled with mixed berries.
Club HAL I know many of you here don't have need for club HAL - but this is seriously the best kid's club at sea, albeit we have not yet sailed on Disney. The head counsellor Cassandra was amazing and clearly loves kids and her job. Let it be known that the Royal Family of Oakville won the Family Scavenger Hunt (okay, we were the only family that participated). We sailed Carnival last year and my son hated Camp Carnival and refused to go. I don't blame him because the counsellors were terrible. Granted, he is older now and is now used to going to pre-school, but he really enjoyed Club Hal.
This is mostly due to the counsellors who are amazing. We mostly engaged with Cassandra and Amanda who were AWESOME and energetic. The kids loved them.
The club itself is small but adequate. There were 140 kids on our sailing, with 40 in the 3-7 age group. I'd say about 12 to 15 regularly attended club hal.
They have great activities like spy night and alien night, and a pj party at the end. One night they met in the Queen's lounge and made chocolate chip cookies, and watched Cloudy with a Chance of Meatballs.
They do a lot of arts and crafts.
They also have about 1 family activity scheduled each day, usually at 4PM. I thought this was great because most ships don't cater to the family. Our sailing had a WII tournament, Karaoke, Scavenger Hunt, and a few other activities.
Other than Club Hal, there isn't a lot do to do on this ship for kids. My kids missed the waterslide and mini-golf which they enjoyed on Dream.
Overall, they really enjoyed Club Hal, and often (on sea days) opted to go to Club HAl than go to the pool. Club Hal on HMC was just okay. My son opted to stay with us, while my daughter opted to stay with Club Hal, until she started crying when someone poured water down her back! They did have waterslides at the beach, unfortunately there was not enough moving water to propel the kids down the slide. But HMC itself was beautiful; so who could complain!
Service IMPECCABLE! On Grandeur of the Seas in the MDR, DH asked if he could get a sandwich without cheese, and he was asked to scrape it off. On Carnival Dream, when my daughter asked for apple slices for dessert, we were told it was not on the menu. On Eurodam, there was not a single service request that was denied. We were VERY IMPRESSED with this.
Smoking We didn't have a problem in the rooms (i.e. smell of smoke) ... the only place it really bothered me was in the Casino. There was not a single non-smoking table to be found. I would have left a lot more money behind in the casino, if I didn't have to leave a table every time someone sat down beside me with cigarettes in hand. So perhaps thanks to HAL smoking policy, I left the ship with some money in my pockets.
Ports of Call: Grand Turk – we used the local beach right off the dock. We also used the pool (for anyone who's been to Costa Maya - it is a similar set-up.
St. Thomas - we went to Magen's Bay. The waves were a bit rough for this time of year, and the beach was a bit crowded. We were in port with Allure (or was it Oasis?). Early in the day a wave stole my daughter's sunglasses and then the ocean stole them. She was upset and still laments about "the worst beach EVER". We visited this beach on our honeymoon and it is not as I remember; mostly due to calmer water and the lack of crowds. On our next visit, I might try and find a more secluded beach.
San Juan - we just walked around but it was scattered showers so we quickly returned to ship. The roof over the pool was closed but the water was also too cool.
HMC - was beautiful! My kids just love to search for shells (not too many were to be found!) and build sand castles. They also have these nice floating beds which the kids loved.
Return to Everglades and flying out of FLL: You might want to tell the ship you have an earlier departing flight than you actually have!
We had a SW flight departing at noon. We were Grey 1.
We were done breakfast, and ready to leave the ship by 8:45. We had to wait another 20 minutes or so before we were called to depart. The security line at the port was pretty long. Nevertheless, we fought our way to the cabs, and made it to the airport just before 10. We tried to stand in front of the skycap; only to be told that the back of the line was - over there! It was a huge line; and we decided to take our chances on the inside. Another huge line; but it moved pretty quickly. We were told that we were among the last 15 to check in; so we had to get boarding passes at the gate. All was good until we got security around 10:30 or so. THE LINE WAS HUGE. There was the basic line, and then a reserve area, and then a line that circled all the way back around the car rental area. I've never seen such a ridiculously long line. We were worried we would not get our boarding passes in time. We did know they would call us from the line if our flight was due; but still, it was too close for comfort.
Oh, and then my 3 year old got randomly selected for a detailed security inspection.
Next time, we'll try not to fly out of FLL on a Saturday; or make sure we can clear the ship in time to brace the security lines.
The Ship and The High Seas I don't know if it was the rough waters, high winds, or the captain sailing 20 nauts, but that boat was moving. Eurodam is the second smallest ship I've sailed and for the first time in 7 cruises, I was sea sick. Towards the end of the week, the Captain slowed down to 12 nauts, and it was a much smoother ride. We spent most of the week in a bonnine stupor.
Summary We are in our early 40s, and found the ship a little too tame for us but we also were not particularly social as we were travelling with our kids and were not at our best because of the sea sickness. We found a lot of passengers were not particularly tolerant of children. We were actually refused seating at one table during the cupcake tea (the people sitting there did not want us!). Other than that, I found most passengers either looked lovingly at my children and tried to engage them in conversation or were looking at them with disgust as if kids did not belong on a cruise ship. When cruising with our kids, we might seek out a more family friendly ship the next time. However, the main reason we probably won't sail with HAL again is that we found the ship too small (with respect to feeling the movement). I know HAL is not headed in the direction of larger ships, which is too bad for us, because the service levels are excellent and HAL should be very proud of their crew. Even the guys cleaning or servicing the ships were well spoken and helpful; unlike on other lines where the behind-the-scenes crew don't want to engage with passengers.
Very poor customer service. Bathroom pipes overflowed. Gives new meaning to "poop deck". Toilets in cabins and common areas would not flush. There was overflow in cabins. Friends had floating material flood their cabin and were offered nothing in compensation. Our cabin did not flood, but toilet would not flush for over 1/2 day. We complained during the cruise and wrote a letter afterward and not even offered a small inconvenience discount for a future cruise. This is an older ship and not as nice as others in the fleet. I won't cruise Holland any longer. Absolutely disgusted with the company and lack of communication and concern for customers and our health and safety. Even after I was specifically requested to write a letter by an agent of Holland, nothing was done to keep me as a customer. Additionally, after requesting to be taken off of all of Holland's emails...I still get them. Good food, but no regard for customer satisfaction. Spend your money elsewhere.
This was our 22nd cruise and our eighth Holland American Line (HAL) cruise since 1995, with each cruise on a different ship, except that this is our second cruise on the Westerdam. Our cabin was a super verandah suite (Category SY) on the Upper Verandah Deck mid-ship. We sailed on a 12-day eastern Mediterranean cruise from Greece, to three ports in Turkey, to two ports in Israel, to one port in Egypt, and back to a different port in Turkey again, before returning back to Greece. Plus, there were three days at sea when going between two Turkey distant ports, from Israel to Egypt, and Egypt to Turkey. Every port was most interesting. In addition, we enjoyed a three-day pre-cruise in Athens staying at the Holland America approved hotel - the Athens Ledra Marriott Hotel.
FLIGHTS We selected Delta Airlines for the flights from Los Angeles to Athens with a change of aircraft in both directions in New York City. These flights were long (over 16 hours going and 17 returning). Because the flights were long, we upgraded to business class.
SHIP The Westerdam is one of the larger-sized ships of HALVista class. It has 11 decks with 11 elevators, four of which are glass-enclosed and located on the outside mid-ship. The ship has 972 cabins and carries 1,848 passengers with a crew of 800.
CABIN Our cabin was larger (384 square feet) than on our previous 2004 Westerdam cabin (254 square feet) when we sailed the western Mediterranean. Plus, we were on one deck higher. And like on the previous cruise, we had a nice large verandah. Our cabin had air conditioning, bottled water, comfortable king-size bed with four pillows (actually two single beds placed together, with room to place your suitcases under) with two night stands, safe, bathroom amenities, bathrobes, hair dryer, three chairs, small coffee table, two desks with eight drawers, three closets, toilet, bath and shower, a separate shower, two sinks, fresh fruit, etc. Both 110 and 220 volts electrical outlets. HAL previously provided a special luggage tags containing our cabin number and our luggage arrived in our cabins before we did.
VERANDAH The large verandah (130 square feet) had three chairs with separate footrests, and one table.
IN-CABIN TV AND SOUND SYSTEM A color TV with 18 channels including CNN, BCC, ESPN, several movie channels, views of the ship’s bow and aft, etc. A DVD player with a choice of over 900 DVDs to choose from the ship’s library (action, comedy, drama, family, horror, romance, sci-fi, and television).
DINING ROOMS The main one is the Vista (decks 2 and 3), and the others are the Pinnacle Grill (deck 2), Canaletto and Lido (deck 9), and Exploations Café (deck 10). In the Vista dining room, at our assigned table, the overall and service food was good. For some unknown reason, HAL’s famous Baked Alaska dessert was not offered anytime. The Pinnacle Grill is only available by making a reservation. Service was very good and the food was much better than the main dinning room. There is a $20 per person surcharge.
BARS There are seven bars = Piano, Pinnacle, and Sports (deck 2), Ocean (deck 3), Sea View and Terrace (deck 9), and Crow’s Nest (deck 10). We always enjoy the Crow’s Nest, especially when leaving a port before dinner, as the room overlooks the ship’s bow and the direction in which the ship is sailing. There is a minor problem with the Crow’s Nest as it is so popular, you often find all of the tables being used by non-drinking passengers either reading books or even just sleeping. HAL should correct this problem.
TIPS There's an automatic assessment of $11 per day per guest and 15% is added to all drinks.
CHECK-IN Faster than usual, during check-in before initial boarding, digital camera takes your photograph. Each time you board the ship, your cabin card is scanned and your photograph is displayed to the ship's security personnel; eliminating the need to carry a second form of ID with your photograph (driver's license, etc.). Also, every time you re-board the ship, all carry-on items (purses, cameras, etc.) will be scanned.
TOURS There are ten ports and here is the most interesting thing in each port. Greece: Athens - Acropolis and the changing of the guards at the palace. Turkey: Istanbul - Blue Mosque, Antalya - ancient Roman city, Iskenderun - the cave church of St. Peter and the Roman mosaics, and Kusadasi - the house of the Virgin Mary. Israel: Ashdod - the tomb of the Virgin Mary and the Sea of Galilee, and Jerusalem - a museum to the Jews who died in World War II. Egypt: Cairo - the Pyramids and the Sphinx. Every port was most interesting. Many of the tours were long - some lasting up to 12 hours. Because of these long tours, we didn’t visit the spa, library, Movie Theater, evening entertainment, etc. However, the meals on the tours were very good; frequently served in the dining rooms of five-star hotels. There is a problem when the shipboard personnel are assigning the passengers to various tour buses, etc. The problem is that they gather all the passengers into the ship’s auditorium at the same time and then call them to leave by their tour name. HAL should assign the passengers to sit in designated sections of the auditorium at specified times to avoid the mass confusion and large groups of passengers attempting to leave all at once, etc.
ON SHIP ILLINESS About halfway thru the cruise, a serious illness problem aboard affecting both a small group of passengers and crewmembers was reported. The problem was Norwalk virus causing those affected to have stomach cramping, nausea, vomiting, and diarrhea. The ship personnel immediately sanitized the ship, closed popular common areas - the library, some dinning areas, etc., and we were given frequently and lots of special hand cleaner. After about two days, the problem was eliminated. Westerdam did a good job on this. And we were never medically affect in any way.
OVERALL OPINION I'm impressed with the Westerdam since it was remodeled a couple of years ago. And the tours were very interesting.
My wife and I took a week long cruise from Seattle along the coast of Alaska. It was fantastic! Holland America's Westerdam was a first class ship. From the boarding experience to the cuisine and accomodations. We had two meals in the Pinnacle Grill - and both were great.
Our stateroom had a balcony and the views were very impressive. The only thing we saw that could use some improvement were the "Big Shows" in the Vista Lounge. They were more suitable to a high school production.
First a disclaimer... be forewarned... I'm a glass half full kind of guy.
I sailed on the first Canada/New England cruise after a recent refurbishment and she looked great. This was my 12th cruise... 4 with Hal, 2 on the M-Dam.
On my sailing the ship was unable to get into port (Montreal) so the company pulled off a wondrous task of overcoming the muddle. My hat is off to the near flawless handling of a potential catastrophe.
Food: I found the food to be wonderful ... as always. One will see cruise reviews where the rater will claim that the food was not very good. That's nonsense! I've been on 12 cruises and the food on cruise ships is always simply wonderful. One can eat dinner once in the main ding room, then turn around and stuff their faces again in the Lido buffet. In the Rotterdam dining room and Lido buffet, I found the Maasdam's service to be friendly & attentive.
Service: The personnel on the ship attended to all my needs in an expedient manner and with a sense of pleasant enthusiasm. The crew all seemed to take joy inspeaking to me and at times learning my name.
Shows On this ship there appears to be a new emphasis on showcasing singers as opposed to dancers in the production shows. The first production show was a Broadway tribute and the second was called "Roadhouse" ... .which as the name might suggest was rocking/country. The performers are very talented!
On other nights, we were treated to a stand-up comedian who managed the task of being funny and tasteful at the same time. No F-bombs... thankfully! There was also a ventriloquist and a classical guitarist, both being entertaining. Fellow guest they tended to be on the older side and thus less active than on other ships. The Crow's Nest disco was mostly empty in the evening. On Karaoke, I and a few others seemed to do most of the "singing". The Maasdam is by no means a "party ship". That said I enjoyed my fellow guest.
Activities: Perhaps it was due to budget cuts, but I felt they needed more to keep us occupied, especially during our one sea day. There were some trivia games conducted.
Ports Montreal was the embarkation port. That is a lovely city and one must walk into the Vieux Montreal and see the Notre Dame Cathedral and cobblestone streets. I had lunch along the riverfront.
I took HAL's hotel, the Hyatt Regency downtown was quit pleased with the service. I do not recommend the hotel's over-priced restaurant. If possible one can get cheaper foods in the mall food court next door.Quebec City is a medieval jewel which looks more like a European river city than anything in North America. I did not one, but two walking tours of the old town, one culminating in high tea at the Chateau and the other a ghost tour. Charlottetown Prince Edward Island... Like most, I took the Anne of Green Gables tour. This is a lovely island. Sydney Nova Scotia... My tour took me to Louisbourg Fortress which is a re-created town of the early 18'Th century. Even though my visit was out of season , re-enacters were present by prior arrangement by me being on a ship sponsored tour. Halifax... I did the Highland Experience at the Citadel. Where I was part of a tour group of three partnered with a costumed guide. I got to play Highland soldier. Bar Harbor... I was part of the ship's Best of Both Worlds tour which visited Acadia National Park and a Lobster museum. Boston... I took the bus tour of historic Boston which ended at the airport. We visited some historic sites of significance such the outside of the USS Constitution and the Boston Library. Historic Boston is worth the time to see.
All things considered, the Maasadam to Canada/New England is a worthy cruise for those of us who are tired of beaches and t-shirt shops as ports of call. It is the ideal cruise of those who value history, culture, and nature over tourist traps.
Our cruise on the Eurodam was wonderful. The food, accomodations, service,etc. could not have been better. However, disembarkation was a nightmare for us. My wife is in a wheelchair and needs assistance. I asked for an early departure because of our situation and was "reluctantly" given a departure from the ship 15 minutes earlier. Big deal.
No provisions were made for a designated area for handicapped, no attendants to help with departure. From the beginning of ship's disembarkation process to our getting to rental car just outside of Ft. Lauderdale terminal took 3 hours, part of it sitting in the rain waiting for a shuttle bus to stop because so many other ships were also disembarking at the same time.
I complained to HAL in writing. Their response was to use Express Departure (carry own bags). How they expected a 75 year old man with his own medical issues to carry two suitcases, a carryon bag and a woman in a wheelchair off the ship by himself boggles the mind. I wrote two letters back to HAL refuting their suggestion. Never heard back from them either time. For a cruise line that supposedlycaters to a more mature clientele, they have a lot to learn. Two years earlier embarking on the Norrdham in NYC there was a major problem with registering handicapped people that almost amounted to chaos because of the total confusion with registration.
I am writing to report my experience in booking with Holland America Line.
I haven't taken the cruise yet but just discovered that a hold of $60 per day and per person will be placed on our credit card accounts "for our convenience" during the cruise. Nobody told us anything about this at the time of the booking, and apparently we had no other choices but to authorize this in order to get our boarding documents ("the Express Docs"). Either this or we would have to prepay cash in advance. Granted, Holland America claims that it is only a "hold" and that our balance would be settled at the end (unspent monies returned to us) but to me this sounds like very bad business practices.
I will certainly look at the other cruise lines in the future...
On the whole, our 28 days aboard the Statendam were enjoyable. However, those considering cruising on this ship, particularly those with respiratory problems, should be alerted to the recurring problem, especially in cabins located near the bow, of periodic venting of noxious marine fuel vapor / fumes into passenger cabins via the air conditioning system.
We also found the service in the Rotterdam Dining Room to be impossibly slow before the food is served, then hurried and unpleasant thereafter. Dining in the Lido Restaurant, while not as "elegant," is a much better experience, with highly professional and friendly service. Food choice, quality, and menu variety in the Statendam's Lido are not up to the high standard set on the larger HAL ships, but dining there is still good.
I just returned from a seven night sailing on the Eurodam and it's definitely not your parents cruise line.
Embarkation was a little chaotic but because I was booked last minute, I could print out any of my shipboard documents so it was very delayed for me. They boarded us on the ship by numbers. We checked in at 1130 am and practically walked onto the ship. The staff knew there was a tropical disturbance out in the Atlantic at the time and kept us up to date by the minute. Also, a presentation was constantly running on channel 26 called "Storm Watch."
Food was amazing. Presentation, service and selection was enough to satisfy everyone on board. A true level of perfection, esp. in the main dining room. We dined at a couple of the speciality restaurants. The Pinnacle Grill was great. I went with the Steak with Lobster, French onion soup, ceaser salad and creme brulee. Reserve in advance.
Tamarind was another dining option on board. It's more so an Asian fusion type dining. I went with the Sechuan Shrimp with Thai Basil. You can tell them how hot or mildyou would like it. The appetizer sampler I had rocked too: Spiced lamb, beef and chicken with dipping sauces was to die for! Book early though. We tried to book again the third day and it was booked up for the cruise, as was the Tamarind. My only bad experience was the Lido deck dining was always super cramped. Never any elbow room and the lines were always 20 people deep, it seemed no matter what time you went it was still super crowded.
Staterooms: We were in room 5056, a Veranda stateroom. There was one queen bed in there that made two double beds, a sitting area, a decent sized balcony along with a tub in the bathroom which was really enjoyable. This was my first cruise that had a full sized tub and not just a shower area. The in room ship flicks was a great feature. They have over 1000 movies for you to choose from and they will bring it to your room.
Entertainment: Jason the Cruise Director, Matt the DJ and Joel one of the entertainers really made the sailing. Jason knew just when to make his announcements and it never was at a time that made it inconvenient or wanted to say shut up!
Disembarkation: It seemed very long but that's because we had the Green zone luggage tag. Our zone wasn't scheduled to be called until 9:40 am, in reality it was called at 10:00 am, next time I will just roll my luggage off. There was about a thirty minute wait in the customs line. Room service on the last morning is the way to go!
Over all I was very pleased with my stay. An misconception I had of Holland America is now out the window. I was always hesitant to go on Holland because of all the older folks, but that was not true at all. I just turned 30 this year and there was plenty of people my age and younger on the sailing. I'm sure the Caribbean sailings draw a younger crowd though and the attractive rates can't hurt!
Holland America Line Zaandam by Vicki Alaska September 10, 2010
Loved the ship, the food, and the service. Highly recommend the ship. Do not recommend shore excursion Fly out Fly fishing Juneau very expensive all hike no fishing