To let you know, I enjoyed the cruise (my first time with Holland America). However, I must complain about the food service, taste and presentation in the dining room.
The food (though basically the same Menu) at the Lido at night was soooo much better. The staff was much friendlier and the food looked good and tasted much fresher.
It was not a pleasure to dine in the dining room. After three times, I decided to eat the rest of my meals in Lido.
Easy and fast check-in and boarding. This ship is elegant and spacious.
The service is exquisite. There was no part of the cruise that did not rate as excellent.
The food in the restaurant was wonderful, and our dining steward was just as great. He knew what we liked and made us feel special every evening.
The ship is immaculate. The crew all spoke to us whether we were in a hallway, elevator, etc. The captain had a lovely Mariner's brunch.
My husband and I were impressed with everything about this cruise.
We most definitely will book another cruise aboard this ship. Holland America is the best line and the Maasdam exemplifies the elegance, service, and cuisine that makes this cruise line stand above the rest.
This was my 29th cruise and the first one on Holland America. I would like to say that this was my best cruise ever.
Holland America's service is excellent.
The Maasdam is an older ship but you can not tell. It was the cleanest ship at sea.
The food was great.
Cabins are large and the beds are very comfortable.
It is very easy to get around the ship.
I would recommend the Maasdam to everyone.
This was our ninth cruise, second with Holland America. We were disappointed with the Maasdam. We had no hot water for most of the cruise, and rusty water after they attempted to fix the problem. Many cabins were without air conditioning. We were very surprised at the condition of the ship as it is rated 4.5 stars. Although the interior design on the ship is good and comfortable, the plumbing and air conditioning are in need of replacement.
On the bright side, the food was good and the service was excellent. The buffets were better than Princess. Due to the condition of the ship, we will not cruise on the Maasdam again.
After a dozen cruises on several different lines, my wife and I took our first HAL cruise.
Simply put, it was fantastic. From the minute we stepped on board and the room steward knew our names, to the staff carrying trays at the poolside display, to the wine steward at dinner who knew everyone's favorite drink, the service was extrodanaire!
The food, in both the buffet and the main dining room was top notch. Ice cream (several flavors), no sugar desserts, and a variety of fresh burgers were available all afternoon.
I won't repeat each port's excursion, but I would note there was a very nice variety ranging from sea kayaking to individualized tours of the Fortress of Louisberg. In spite of HAL's demographics, the cruise should actually appeal to parents (or grandparents) of children between 8 and 16 who would enjoy something other than a caribbean beach.
One final first for us: This is the first cruise that so impressed us that we've already reserved next summer's vacation!
Where to begin ? - This cruise was aimed at anyone over the age of 75 - so being in my early 40's this came as a massive shock (disembarkation in Montreal there were 75 wheelchairs) The food, entertainment, library, drinks etc - all aimed at the retirement market.
The ship was tatty and in need of painting, refurnishing and a really good clean.
The staff (mainly Indonesian) should be taught a conversational command of English (that way they could understand dietry requirements a little better - try explaining to someone who doesn't speak English why a Jew cannot eat pork and expect to receive a meal not containing any pork products -not easy).
Our cabin steward was very poor - cabin dirty from previous occupants (hair in the bath and empty soda cans under the bed!!) and in the two weeks we were on board, the room was not dusted - we complained to the front desk without success.
The food, in general, was appalling - poor choice, poor quality and always lukewarm.
Never again ....
We had the pleasure to sail on the Maasdam on the 11 day Southern Caribbean itinerary from Norfolk on the November 8th sailing. As I have not sailed with Holland America since 1995, I was looking forward to this cruise and to experience their Signature of Excellence upgrades. In a few words, I really enjoyed the upgrades, the Maasdam and the Holland America experience.
The Maasdam though a smaller ship, just under 56,000 tons and came into service in 1993 is looking fabulous. This ship and it's staff was wonderful. The public rooms are classy and the expanded Explorer's lounge and library was a wonderful place to mingle, play board games (scrabble in particular), to jigsaw puzzles, check emails, etc. They also have a specialty coffee shop in that same vicinity. By the way, you still can get cappuccino's and espresso in the dining room free.
It's been a long while since I booked an inside cabin, but was very pleased with the spaciousness. We had four in our cabin and had plenty of cabin and drawer space. The stateroom had two lower beds, a couch which made into a bed anda bed that recessed out of the ceiling. The bathroom was typical size and during the ships refurbishment must have been re-tiled. It was clean and actually two people could use the mirror area at the same time. We were on Deck 5 main deck. The cabin had a 20-in flat screen TV and DVD player which they had an entire library of DVD rentals or you could play the one's you may have brought with you. Cost on the DVD rentals was $3.00 and I believe you could keep them two days, we were too busy to rent DVD's, but a nice offering. The upgraded bed, linens and bath linens and amenities were welcomed. It was one of the most comfortable beds I have slept in on a cruise ship ever. My cruise on the Diamond Princess, (Princess - considered a mass market line) in January will really have a lot to lived up to in this area. Our cabin steward and staff was very efficient. We never left the cabin not to have the cabin made up or turned down for the evening completed.
As this cruise was booked about a month before sailing, we were confirmed for late seating dining. The Maasdam has staggered dining times, 5:45p, 6:15p, 8:00p and 8:30p. Yes, you guessed it we had 8:30p. We tried to change it without luck. In talking with other passengers, there were folks who had booked over 6 months out and couldn't clear an early seating. We dined only once in the evening at 8:30p as my 9 and 13 year old was missing here nightly program. The next few days we ate in the Lido. After missing 3 nights in our dining room, we received a phone call from the Ass't Maitre 'D, Kuz asking why we weren't coming to the dining room. After explaining to him that it was too late for the children, he said to come at 5:45p the next day and he would tried to fit us in and indeed he did. We were able to eat early on a rotating table situation which was better than eating every night in the Lido as the dining room experience was very good. Though we didn't get to have the comradery you would have with the same wait staff, we did find good service with the various tables. We had very good wait service and Kuz check on us several times every evening. He really took care of us and I am glad that we didn't miss out on the dining room experience. The meals were presented nicely on the plate and in average to smaller portion sizes. The food overall was very good. I found the desserts to be average and often had ice cream. The fresh ice cream and soft serve along with sundae fixings in the Lido was great and also complimentary. We also enjoyed the complimentary pop-corn in the movie theatre. Nice touches and most appreciated. They often had live music during dinner which was very nice. We typically ate on the 2nd floor of the Rotterdam dining room, which I preferred over the main floor. On the 5th night out we ate at the grill. We really enjoyed it but found it to be one of the more expensive optional dining at $30.00 pp. Service was attentive and the decor in the Grill was modern/clean. The menu was Pacific Northwest themed. As I had been on a fish marathon, I had the Filet Mignon which was excellent. If you are celebrating a special occasion, it is worth the cost and the intimate atmosphere.
The crew/staff on this ship was excellent. We had many crew members in various positions that we conversed with daily. We gave many tips to folks we normally wouldn't have given to due to their friendliness and attentiveness. We got to know all of the Cruise Director/Staff quite well and had lots of fun with them also. There is much to be said in sailing on this size ship. You have a better opportunity to meet fellow passengers and crew daily. We got to know the bathroom attendant another nice touch with cloth towels to dry your hands. It's the little things that make a great cruise, though small, but nice. Again, we found the crew very happy to comply to your requests, for example the first night out was pretty choppy and my 9 year old was it the top bunk and rolling all over her bed. I asked it there was a bar of some sort for the bed so she wouldn't roll out of the bed onto the floor. They had the maintenance department come to the room and look and listen to my request. They made a padded upholstered bar and it was in the room for use the next day. I was impressed with their need to please. It worked great.
The stage productions shows and cabaret entertainment were typical of cruise line's fare. The lounge acts were typical evening entertainment on cruise lines. We went to the Crow's Nest disco late in the cruise and had fun. We probably would have gone more had we gone sooner. The younger cruisers seemed to congregate here in the evenings. Yes, I would say the average age was 68 or so, but this did not really bother us being younger ones on the ship. You make your good times. We participated frequently with shipboard events such as Volleyball, trivia games, etc and collected "Dam Dollars" which we turned in at the end of the cruise for "Dam Sweatshirts" and nice "Dam Water Bottles. The gave away nice prices for the events that didn't give "Dam Dollars". We came home with key chains, hats, mugs, luggage tags, "Dam Dark" mini-mag lights, etc. I will say that there was plenty of stuff to do onboard the ship when in port. I really liked this as often most Cruise Director's plan nothing on the ship while in port. Other lines could take a lesson here. When you have been on the islands before, the ship really becomes your destination. We really enjoy our days at sea which were crammed pack with things to do or not to do. The culinary program which is help in the theatre was very enjoyable and samples of the items prepared were giving to all in attendance. They also had a towel animal demo which was fun. When we asked it they had the instructions on paper, they were only too happy to have picture instructions delivery to the cabin for those who requested them. The casino was one of the smaller ones I have experienced on the ship, but was a good size considering the size of the ship. The casino personnel was excellent, one of the best I have encountered. We never made it to the Greenhouse Spa which I heard good things about and normally a place that I visit and get a treatment at least once.
The ports were: Half Moon Cay, St. Thomas, Dominica, Barbados, St. Kitts, San Juan, Puerto Rico. I had never been to Dominica and really enjoyed the island and the people were very friendly. We took a tour to the Emerald Pool which was a nice tour. You really appreciate the drivers in Dominica as the roads are often narrow. In Half Moon Cay we swam with the Stingrays. They are much smaller than the ones in Grand Cayman and they come to this area daily and are netted in and released at the end of the day, thus you don't have to worry about other predators in the water with you. In Barbados, we snorkeled at Carlisle Bay. Nice dive sites with a couple of sunken ships. The boat staff was excellent, the water was really clear and warm. On the way back the skies open up and we were drenched. No worries, as we were already wet from snorkeling. LOL
Embarkation and Debarkation were a breeze, though they are still working on the pier area in Norfolk, still a lot of temporary structures. We asked for a later departure of the ship, they allow you to stay in your cabins. We were off the ship and at the airport by 9:15a. We took a cab to and from the airport. The cost was $24 -$26 dollars each way for 4 vs. $28.00 pp to use the Holland America bus transfers. We stood-by for earlier flights and got home a few hours earlier than our ticketed times.
Between October 28 and November 3, 2006 my wife and cruised out of Norfolk on Holland Americas "Maasdam" This was our first cruise on Holland and on the Maasdam. We chose the ship because it was very near to our home and travel distance was 3 ½ hours to the port vs. 13 to Bayonne or Fort Lauderdale or even Tampa.
The Maasdam is an old ship constructed in 1993 and apparently never renovated. Major systems such as air conditioning, plumbing, toilets, whirl pools and pools, electrical systems, stabilizers and even engines appear to have suffered profound neglect. Facilities for children appear very Spartan, although some limited activities are done poolside. Room amenities such as an umbrella or shopping tot do not exist. The cooking staff and management are arrogant and non-responsive to the many problems that exist. No real flexibility exists in dining menus, the food is just fair, the baked goods are dry and tasteless and their "Pinnacle Grill" has poor fare, is no value, a waste of time and certainly money. Honestly the "Golden Corral" family restaurant has better overall food, selections and buffet. Daily activities and music areextremely limited. Evening entertainment ranges from good to hokey. The nightclubs are out of touch with the clientele whose average age is about 68+. That also is the general age of all the ship's cruising populous. The DJ is not sensitive to this fact and plays "the hustle and 80s and 90s rock consistently. In the Crows Nest Bar, it seems that 5 or 6 of the activities staff are forever present and their only function appears to be drinking, flirting and dancing among themselves. This includes the DJ. These activities do not look professional and perceptions are realities. This ship and line seems to be on a cost cutting binge. For example smoking is allowed aboard the ship, but it is impossible to find a match. The staff and bartenders say "It's because of 9/11!", but they DO sell $3.00 propane lighters and propane lighters can also be more problematic. Perhaps not giving out matches cuts costs. The Holland standardized tipping policy is hideous. Many travelers refuse to abide by it and opt out. Deserving individuals given tips are forced to forfeit them to the general "pool" under threat of firing. A disgusting policy!
I have read the Maasdam reviews and I will tell you here and now they were done by management. We have been cruising twice a year since 1996. Generally we have traveled on Celebrity and Royal Caribbean ships. This journey on the Holland line and the Maasdam was an experiment. As it turned out, one NEVER to be repeated. This was the worst cruise we ever had without exception. There wasn't a single item or event that we could reference that would sway our opinion. Our cruise was not pleasant nor fun nor comfortable and a very poor overall value. We would never recommend this line or ship to anyone.
Dining The Liddo Café is located on the 11th floor adjacent to the "covered" pool. This is the buffet restaurant. It is organized somewhat oddly. The serving lines, starboard and port are each arranged in sections (i.e. Breads, starters, Asian, Italian, entrees, sandwiches and finally soups and salads.) This is an indication of the similar fare served each day. The arrangement is not at all conducive to speedy service. As people wait for certain items and the server is busy somewhere else (this is the rule rather than the exception), the lines back up and the wait time to be served increases proportionately. This situation is painfully evident during the breakfast hours. At breakfast a section is setup that just does fried and boiled eggs, another just pancakes and French toast, another just omelets. This poises real logistic problems for passengers in the line trying to get toast, scrambled eggs, bacon or sausages and then move on and out, but CAN NOT since the line is constantly backed up with people wanting eggs done their way. Passengers do not move past the holdups for fear of "skipping in line". Perhaps a REAL egg station would correct the traffic jams. Incidentally on most days, at 9:20AM or so, the servers run out of French toast, scrambled eggs, bacon and turkey sausage. Then the lines really back up until more is made. The server staff behind the buffet is always one short and that creates the problem that you just can't get served. So you wait and wait.
If you desire waffles or baked goods, there is a separate line that also serves iced creams. The waffles are tasteless, often served broken, there are no fresh or frozen berries only terribly sweet jams (two types). The pastries are terrible. They are dry! When I asked why, I was told it was because of the high humidity, a ludicrous excuse. Another person said it was because much of the baked goods were made off the ship. Breads and rolls were just as bad. Overall a very unsatisfying, confusing and frustrating way to start the day.
Incidentally there was no corned beef hash and people complained, the steam tables and heat lamps used to keep the food warm, did a terrible job! You can't pour your own juices and, although they serve five or six types and guess at what is in those glasses. Even the ice machines in the Liddo Café are so difficult to operate that a bus boy needs to get you the ice. The ice machines use an infra red sensor that only delivers ice if you wave you hand behind the glass to be filled. The "Late Night Liddo Buffets" start at 11:00PM and generally run out of food at 11:25 or so.
Each evening one line of the Liddo Café is closed to the public. That line is reserved for the officers and upper level staff. Apparently they have no food service of their own although a food service, of far lower quality is provided for the lower level staff on the lowest deck. Elitism rides again and at the expense of the passengers.
The 11th floor pool outside the Liddo Café is the "indoor" pool and two overheated whirlpools, one of which only partially worked. There are lounge chairs adjacent to the pool and sitting areas with small table along the outside walls. A selling point for this pool is that it has a retractable dome cover, 98% of the time the "cover" was open and because of that and a lack of cross ventilation, and non-opening windows, this area becomes unbearably hot. The pool and whirl pools have no shade whatsoever. If you are out in the open, you will literally fry!
Shade should be provided in some form, perhaps a cabana over the whirlpools and part of the pool. Or close the retractable cover partially. They refused to do this. Ventilation is very poor and side windows should installed that can be opened. Incidentally they DID close these pools down on day 10 and 11 for "maintenance. This should be done in Dry Dock. The passengers were not happy campers.
For avid sun worshipers there is another outdoor pool with sitting areas, tables and a bar. There is very little of any shade here.
The Pool hamburger, pizza, and taco bar. The pizza is cold, the taco bar appears filled in the morning and the food seldom refreshed or exchanged any time during the following 10 hours. One day I asked for some French Fries only to be told they were out. I was offered "Taiter Tots". I demanded French Fries since this WAS a hamburger bar but I was told that the cook would have to ask permission of his supervisor. Ten minutes later I did get my French Fries. Is this another cost cutting measure or just more evidence of a stogy and intractable management mentality?
Health Conscious Fare is not a priority with Holland. People who may be "Health Conscious" will have no real alternative aboard the Maasdam. Celebrity provides excellent alternate healthy choices but Holland does not.
Fitness and Recreation. A Spa is located on the 11th floor and it appears nice. The exercise areas, adjacent to the Spa are fairly well equipped but the weights on the equipment are not marked and the "trainers" don't know if it is pounds or kilograms and neither did I. There is a jogging short track around the upper lever and on the 6th level is a larger walking track completely around the ship. Four times around equals a mile.
There is a fairly well stocked library that contains news papers, books, for rent DVD movies and a large section to communicate via the Internet.
The main "Rotterdam" dining room is an attractive two level hall with a staircase to the upper level. Our wait staff, Peter and Harry were excellent although somewhat forgetful. On the first night, for an appetizer, both my dinner partner and I requested a shrimp cocktail. It was not notable but ok. The breads and rolls served were again dry. Four pads of butter were served. Throughout the cruise we had to request, time and again, a few more pads. We do like coffee before and during our meals and we requested that from our waiter. Sad to say he never could remember to serve coffee as requested. In general the entrees were limited and not at all memorable. The desserts were very sugary, the cakes from Duncan Heinz and the occasional "NEW YORK Cheese Cake" was horrible. We are food judges and days prior to this cruise judged cook-offs for "Red Star Yeast", "The Beef producers of North Carolina", "Pillsbury Piecrusts" (38 entries) and "The North Carolina Egg Producers" (28 Cheese cakes). The cheese cake on the Maasdam was a pathetic! Speaking with the haed waiter who communicated with a chef, who was very defensive and arrogant, and who claimed he made changes, NEVER improved the product. The chef DOES NOT know a cheese cake from and apple and he is supposed to be from Germany!
Incidentally we only had one shrimp cocktail on the 11 days of menus. I personally like shrimp cocktails and made a special request, which could not be honored until the next day. After it was served I requested one for the following day but was told that the chef said that he did not have any more full sized shrimp on board. I was upset, as were may other passengers making similar requests. Other, better supplied, cruise lines do allow special requests.
The Pinnacle Grill is supposedly the "high class" eatery. They charge $30.00 per person to dine there. The definition of "Pinnacle" is a lofty peak perhaps the top and that is how it is promoted. My wife and I decided to give it a try. It was our 4th day out. . The restaurant is attractive but not overly done and basically empty. It is hard to believe that one must setup reservation days in advance.
The Pinnacle Grill boasts its "Silver Award" beef. (Silver… that's second place right?) They also have specialties that include entrees of "Cedar Planked Halibut with Alaskan King Crab" or "Cedar Planked Shrimp Scampi" and various beef fillets. I decided on the large beef fillet and my wife chose the "Cedar Planked Halibut with Alaskan King Crab" only to be told that "They were out of Cedar planks." We could not believe it! When I inquired about the number of patrons they have had in the past days I was told that on day 1 they had 8, day 2 was unknown and day 3 was 18. Well I am sure that this 28 to 40 patrons had not all ordered Cedar planed dishes. I was told that the ship had supply problems at Norfolk, however Holland America has been doing this cruise run for 4 or so years.
Disappointed we ordered the "Monk Fish". What was served was a thin, slightly burnt. piece of halibut. Monk fish are "skinned, boneless and shaped like a small beef or pork loin. We again protested since we eat Monk fish often and this WAS NOT Monk fish. We were repeatedly "assured" it was. Monk fish is sometimes called "poor mans lobster" because when broiled has the firm texture of a lobster. This "fish" flaked and had a tail. My wife was insulted by this deception. On the desert menu was a glorious chocolate desert called a "Warm Grand Marnier Chocolate Volcano Cake". We each ordered that. When it arrived, it was burnt, bitter and inedible. We left it and on our way out, I added my name to the guest list with this comment… "Horrific", but they probably changed that to "Terrific". This was one of our absolute worse dining experiences. A solution for Holland may be to replace the chef. If you have $60.00 throw away, toss it over board or give the "Pinnacle Grill" a try.
Accommodations on the Maasdam appear fairly nice but believe me, looks are very deceiving. The service from my cabin steward, Wayan, was outstanding. I could not have asked for better service. I'm sure that true with most all cabin stewards. They were just fabulous!
The absolute biggest complaint I heard about accommodations was that a very large number of guests had NO air conditioning throughout the cruise Some were given table fans, some nothing and some even got $150.00 in cash credit. People were moving luggage from room to room almost every day. This was by far the number 1 complaint. This was a major problem throughout the ship. The piano bar, which was the best entertainment on board, was an oven. The entertainer Barry Blyth, who was spectacular, had his own personal fan. People would came in sit a moment and have to leave because of the heat.
The second biggest complaint was the sanitation system. Sinks and tubs that mysteriously and ominously gurgle and toilets that DO NOT work nor consistently flush. I spoke with disgruntled passengers that said their toilet facilities did not work for 6 days or more and no one on board would fix them! Usually, the toilet in my room would not flush until after 9:00 AM and then it took 10 or 12 pushes on the flush button. A terrible combination of situations.
The third largest complaint was the roughness of our cruise. We really had no rough weather and the published "Cruise Log" will verify this, yet this ship rocked like no other I had ever been on. I later learned that the stabilizers were not "entirely" working and neither were the engines. The captain, in order not to "overtax the engines, ordered the stabilizers shut down. In 20 cruises made on Celebrity and Royal Caribbean this was the most rocky. The crew, too, was often seasick. The next group of passengers have my sincere sympathies since repairs do not seem to be forthcoming.
Adding insult to injury, on the last night of this cruise, at 1:30AM, the ship lost ALL electric power for over 20 minutes and actual propulsion for well over an hour. There absolutely no lights on the ship on deck or below deck. It was pitch black. The baggage handlers were trying to load baggage for disembarkation and when those lights went out people and baggage and handlers came tumbling down those stairways. We were about 120 miles from shore and shore lights could be seen but the ship was dead in the water and it began to significantly list. At about 2:40AM the engines started and thankfully we were under way. After disembarking and on the shuttle back to the parking areas, beople on the shuttle said that the list had been so great that the water in the Liddo decks large pool poured out and down the stairs to several lower levels. Again my sincerest sympathies to the next group of passengers. Help IS NOT on the way!
Entertainment in the "Rembrant" lounge is comprised of singers and dancers, comedians, a juggler, a woman ventriloquist and a musical performed by the Indonesian or Philippine crew staff. The production numbers are good especially "Romance on Broadway", but the ship rocked so much that we feared someone on stage would be hurt. The native music and dance performance by the Indonesian or Philippine labor was interesting. The rest was rather hokey. There is a Casino offering "Black Jack", Roulette", "Craps" and a large number of slot machines vary from $.05 to $1.00 contributions.
Shopping on board is available although because the ship is smaller in size, the number and size of shops is limited. They do run contests and drawings just about daily but you must be present to win.
On board there is a movie theatre that actually shows recent movies. We thought that a movie could not be screwed up to badly but we were wrong. We were viewing the Da Vinci Code, but half way through it the captain broke in, the sound turned off so we could only here him. He proceeded to tell us weather conditions, location etc. Many people, jeering and disgruntled, left in protest and went to Customer Relations. Then, just as the captain shut up, the entertainment director cut in to read us the events for the day. 15 minutes later the movie resumed. Then it stopped entirely, was rolled far back and restarted. 20 minutes later it was stopped again to very large and vocal protests and then started again. Someone should have the awareness to coordinate captain interruptions and stop and start movies in a coordinated fashion.
The Piano Bar, although often an oven, is one of the best bits of entertainment on board. The pianist, Barry Blyth, is spectacular. He sings well, gains audience participation via sing alongs and plays very well. People who came and survived the heat loved him.
The Crows Nest Bar located on the 12th Floor is the major dance area. The room is surrounded by large windows and is a very nice for viewing arriving or departing ports. The Crows Nest Bar features a DJ and recorded music and occasionally, early evening, there is also a pianist who is fairly good. The wait staff in the Crows Nest was extraordinary, In particular a waitress named "Daye" who served us, was extremely nice, super accommodating and just fabulous. Congratulationd to "Daye" for a job well done!
As stated early on, the passenger population appears to have an average of about 68+. This being the case, the Crows Nest musical selections are out of touch with the clientele. The DJ is not sensitive to this fact and plays "the hustle and 80s and 90s rock consistently. She said that is what the people have requested. If so, then why are the passengers not dancing. This demographic grew up in the 40s, 50s, and early 60s. Their music was not the Hustle, not Disco but Rock and Roll.
Also it seems that 5 or 6 of the activities staff are forever present. They arrive early and leave late. Their only function appears to be drinking, flirting and dancing among themselves. This includes the DJ. They sometime try to "teach" dances but the Crows Nest at 10:00PM is not a dance class and once again, they dance among themselves. Dance classes should occur during scheduled afternoon activities so that passengers can practice what they learned later in the evening. I got the perception that each night they were there to entertain themselves while the real crew was working diligently elsewhere on the ship. The actions of these staff people do not look professional and perceptions are realities.
The Holland Tipping Policy. The Holland standardized tipping policy states that a gratuity of $10.00 per day per guest will automatically be added to your shipboard account. They assure everyone that all gratuities will go to the staff and absolutely none goes to Holland. It is said that $3.50 goes to the cabin boy, $3.50 to your waiter and the remaining $3.00 will be distributed among the cooks, bakers, servers, assistant waiter, cleaning personnel and whomever else I‘ve missed. If you want to then give a larger tip to whomever, you can.
It is further stated that if, at the end of your cruise you, you want to modify this deduction you can at the Customer Relations Office. Many people do this. They want to tip those who served them best. They do not want their tips "pooled" and "distributed". Therefore, at the end of the cruise many passengers line up to fill out forms to cancel their automatic gratuity deduction. They then personally give tips to the people who serviced them best.
There is a real problem in this practice. If you cancel your auto gratuity deduction fully, any tips you give personally may more than likely end up in the "pool" anyway. Why you ask? Because they will run a report showing all those that cancelled their automatic deduction FULLY. Management will then use this list and query the people who personally served you and, with threats of firing, require any tips you gave that person to turn it into the "pool".
A solution may be to reduce the automatic gratuity deduction to $1.00 a day per guest. Then when they run their report, your name will not be on it and, in theory, you may reward fully those you believe are most deserving.
Holland America's automatic daily gratuity deduction is hideous. This is a disgusting policy! Personally I will never follow it but it is a moot point since I will never travel on this line again. If they tell me that if I do not follow their policy, there will be repercussions on the people that have served me best, then for this publication, I say I do not tip more than $1.00 a day.
Cabin Category: Balcony Cabin Number: 165 Cruise length 7 nights.
Our vacation was to spend a week with our daughter who works in Boston, then take the seven (7) night MS Maasdam cruise from Boston to Montreal and visit our other daughter on Montreal and her children.
We wanted to take a cruise with less people (1,266) instead of the 2,600 type ship. It worked out well as we celebrated a birthday in Boston then our grandson's in Montreal. We flew from Victoria BC (Vancouver Island) Canada to Ottawa then to Boston a week prior and stayed at Hotel 140 for $149 US a night. Hotel 140 is located just off Cobley Square and is an renovated YWCA. Very clean room , small but the price and location in heart of Boston at graduation time cannot be beat. Logan airport is busy and old but taxi was fine and rate was about $25 which includes the tunnel and AP fee. Taxi to the pier itself in the south end was about $15 including tip. Porters took our bags about 11:30am, gave then $5, swift checkin after we were assigned number 3 group,probably onboard by noon with rooms available by 1pm. They take you to Lido deck to wait and a buffet is available. One tender to Bar Harbour, pier stops each day (Halifax, Sydney, Charlottetown, Sea day to Saguenay Fjord , Quebec, Montreal).
All our tour tickets were pre-booked and paid and were in our cabin when we arrived. Holland America does a very good job in selections and tour operations. Our dining room service was excellent , table 64 (1st seating) but the table was set for 10 and only about 7 showed up which dropped to two couples and one single lady. Next time we will stay with the 6:15 seating or later as it is too early when you return from a tour to relax. Next time we will request a table for 6 instead, easier to know people. We did have a good time with our table mates. We used room service for breakfast most day and tipped $2 each day, those trays are heavy to carry from the dining room. Always on time and excellent food choices. We used the laundry service and it was returned same day even though we selected normal service, surprised us. Our room steward (ASEP) room 165 Balcony V deck was excellent.
The entertainment was a good mix, though they could have brought onboard more local talent. We are in our early sixties and were in the younger group but who cares, lots of energy though, at night the younger folks held court. The ship has been renovated and those beds were wonderful and comfortable.
Internet service is expensive at $0.75 a minute with a setup fee and plans to a lower rate. The speed was slow, not like a true ADSL/CABLE. The room and computers though were excellent What was missing, a mute point , was not knowing the order of colours departing the ship on the last day. We did arrive late about an hour but as we were one the last groups, off by 10-10:30am in Montreal.
Our cruises: Alaska August 2001 Infinity Celebrity Mexico November 2001 Sea Princess British Isles August 2005 Golden Princess Canada/New England May 2006 Maasdam Holland America
Overnight you have fallen from one of the top cruise lines to the bottom.
Who cares about the million dollar program of upgrading bed sheets and building a cooking demo unit when the major areas of interest to passengers, food and social programs have been seriously downgraded?
While the new library is a knockout with comfortable chairs, individual stereo music units, a huge selection of the latest books and games, and an internet café, it is placed next to the casino where the sound of the slot machines is sure to disturb.
While there were a few high spots, in general the dishes in the dining room were mediocre. Most of the dishes were served lukewarm and in most of the cases they were misrepresented or bastardized versions of what they claimed to be. This was in contrast to HAL’s sister cruise line the so-called "budget" Carnival line which gets everything right the first time.
While ingredients were reduced in quality, it is my belief that execution was equally at fault. Mediocre production in the kitchen. Is a stronger executive chef needed?
The desserts are disgraceful. They are of the quality of a cheap allyou can eat buffet on land. Just a mixture of endless variations of sponge cake, and imitation mousse and toppings. In fact much of the baked goods seem to be wholly or partially outsourced. There was little variety.
The Lido was a scandal. Messy, dirty, empty dishes, and undermanned. The so-called Chocolate Grand Buffet(?) on the next-to-last night was so unpopular that people were deserting the area as quickly as they could glance at the offerings.
By the way, a written complaint to the guest services manager went unanswered.
Very few activities. A very small social staff .Very few announcements on the PA system and the " improved"(?) daily activities program was hard to follow. Thus we missed the cooking demonstrations. Perhaps they repeated the demos on stateroom TV but we never received a TV guide to what was playing on TV. We also never received the schedule of in-cabin TV movies so missed many good first run films.
For reasons I will never understand the captain decided to view the lovely fjords of the Saguenay River from 6-8 AM. Surely the schedule could have been advanced to a more reasonable hour like 8-10 AM.
Most passengers went to the Lido Buffet to view the fjords. Even though breakfast was ready at 6.30 AM, the staff refused to begin service until the scheduled opening of 7.30 AM . We could only stare at the food for 1-1/2 hours.
While there were some good things such as the library, entertainment, friendly staff and cabin size, as a veteran of 40+ cruises, HAL sinks to the bottom of my list.
Poor value. Never again with HAL.