Year Started: 1987
Ships in Fleet: 12
Summary: A pan-European mainstream cruise line that competes with Costa. New, massive ships with decent food and entertainment, Look for bargains in Caribbean.
Regions:Mediterranean, Western Mediterranean, Transatlantic
Good for: Foodies. Seniors. First-time Cruisers.
Regions:Caribbean, Mediterranean, Transatlantic
Good for: Group. Value for Money. Families.
Good for: Children`s Programs. Families. Foodies.
Good for: Foodies. Families. Group.
Regions:Mediterranean, Western Mediterranean, Scandinavia/Northern Europe, Transatlantic
Good for: Children`s Programs. Group. Families.
Good for: Foodies. Children`s Programs. Families.
Good for: Foodies. Group. Families.
Regions:Mediterranean, Scandinavia/Northern Europe, South America, Transatlantic
Good for: Foodies. Children`s Programs. Families.
Regions:Southern Caribbean, Mediterranean, Scandinavia/Northern Europe, South America
Good for: Foodies. Children`s Programs. Families.
Regions:Mediterranean, South America, Transatlantic
Good for: Foodies. First-time Cruisers. Families.
Regions:Caribbean, Mediterranean, Scandinavia/Northern Europe, Transatlantic
Good for: Value for Money. Foodies. Group.
Regions:Africa, Mediterranean, Transatlantic
Good for: Foodies. Group. Families.
This was our 4th cruise all taken within 2 years. Previous cruise were all on Princess.
We booked this cruise in early July and booked an inside guarantee. We were pleasantly surprised when we were checking in and found we had been upgraded to a balcony, which they call a suite. We have been in either a balcony or suite and from what I understand no other line would have called this cabin a suite. The bathroom had a tub, which was very nice but a bit hard to get out of as it was very tall.
Our ports were: San Juan, St. Maarten, Grenada, Barbados, St. Lucia, Tortola and Cayo Levantado. We took ship excursions in San Juan, St Maarten and Grenada. They were handled very well. MSC worked at making sure that people who spoke different languages had their own tour bus and guide. We took our own tours in Barbados, St. Lucia and Tortola. We had very good drivers/guides on these.
As for Cayo Levantado there was supposed to be a $19 pp charge for the tender to the island but MSC did drop this, most likely because very fewhad signed up. There was still a charge for the buffet on Cayo Levantado but I believe this was due to the ship not doing the buffet but having the hotel on the island providing it. We only saw one couple actually eating.
The passengers were a mix of Americans, Canadians, Britons, Germans, French and Italians. And while it is true that announcements are made in 5 languages the announcement are few and far between.
MSC has instituted the Art auction and the Inch of Gold but neither intruded on the impact of the cruise. They only have one deck that has the shops and the sales people are not pushing you to buy.
The one thing that really stood out for as being different on MSC was the entertainment and animation group.
While MSC is trying to bring in Americans the entertainment was very Italian, not even European (according to the British friends we made). I think they need to make some changes there. They could also do with turning down the volume on the music.
Also the animation group was all Italian and most times it was very hard to understand what they were saying in English. It would not hurt if they had a couple of these people whom English is their first language.
We heard many people complain about the food but really the only complaint we had about the food was that in a lot of items did not have much taste, very bland. It seems that the only items with a lot of flavor were the seafood salads and the soups. But we definitely did not starve.
The ship was very pretty and the Christmas decoration they put up were very nice and not over done. Most lounges and the dining rooms all had a Christmas tree and each was decorated a bit different from the next.
There were a few children on board and did not see any problems with any even though the hours of the children’s club were very short.
The dress code for the cruise was 3 formal nights and the rest casual. Most passengers followed but of course some did not. This definitely did not detour for from our enjoyment.
Over all we enjoyed the cruise and most likely would cruise with MSC again.
We were very disappointed. The majority of the staff were borderline-rude and there seemed to be a bias against Americans. We would never use, nor recommend, MSC to anyone.
The food was limited and the quality hit-or-miss. The only way we got any satisfaction was to bring our complaints to the managers.
It all started the first day when we entered our room. It was filled with paint fumes. The woman at the reception desk was not receptive to our concerns and told us there were no fumes, even though she did not go there to see for herself. The safe would not open so they sent someone, who did notice the fumes. When we returned to the reception desk, the same woman was still unreceptive to our concerns and had a take-it-or-leave it attitude. Very similar to the young man in the Four Eyes commercial. After we talked to her manager, the room was ventillated so that the fumes disappeared and the same woman could not be nice enough to us.
A similar situation concerned the dining room. The waiter was indifferent to our requests. Although we had notified the cruiseline thatI was a vegetarian, we had problems. The vegetarian meals that were available were ladened with creams -- something I try to avoid because of high cholesterol. When I asked for a salad with the dressing on the side, I got a soup bowl half-full of lettuce with oil-and-vinegar dressing (actually my favorite). It was an interesting evening. Even our table mates -- all four from Norway -- commented at how mediocre (at best) the food was. So it wasn't just our tastebuds.
When my husband requested that spaghetti be served with his eggplant parmisan, the waiter didn't want to do it. Eventually the waiter got his way.
We spent a lot of money and were very disappointed. Never again! We will only go Royal Caribbean in the future. I didn't want to go to Europe in the first place and plan to never to return again.
Save yourself a lot of money and disappointment by avoiding MSC cruise lines -- especially if you are an American. The only time the staff will act friendly is the day before you disembark. It made no difference -- we only tipped our cabin crew because they kept it clean -- even though they never brought any ice, was was noted in the cruise line materials.
This was the first cruise that I went on, and I couldn't have asked for anything more.
The service was impeccable, the cleanliness excellent and the food was, being Italian Canadian, sometimes as good as our home cooking. Never better though:) One reviewer was complaining that they had to buy ice cream. We found that if we went to the sit down restaurant for lunch, ice cream came with the meal, and therefore was free. We also found the prices at the stores on the ship to be exceptionally reasonable, sometimes much less than the price at a duty free store on land.
There were a few complaints that we had which we also mentioned to the cruise company and which hopefully, if other readers notice, will also tell the cruise ship company.
The tours organized by the ship tended to be very expensive and we found that many times, it was easier and cheaper to hire a taxi or walk in the various ports of call. The price of alcohol on the ship was also prohibitive, although many guests appeared to have somehow procured their own drinks (nudge nudge, wink wink).This may only be with our table, but we found the snobbishness of the Maitre'D and the table manager to be quite offensive, although the rest of the restaurant staff went out of their way to make our meals enjoyable.
In addition, if you are a younger traveller (under 30), you may find that, atleast on our cruise, there are not a lot of young people, although a lot of the staff are young and fun to talk with.
Finally, if you are like us and like to enjoy peace and quiet, head to the back of the ship to the Blue Lounge and the deck behind there. Although there are activities going on constantly near the pool, the back of the ship is quiet and you can enjoy the beautiful view and take in the rays of the sun. The fact that the rooms were a little small was actually nice, as we were forced to leave the rooms and meet many of our fellow passengers.
We did hear some of the other passengers complaining, but they, as the stereotype goes, appeared to be consistently cut of a certain stripe, and I am sure they would probably never be fully satisfied with anything.
I would definitelty recommend this cruise to anyone especially if you enjoy a more meditteranean atmosphere.
Background/Itinerary: The itinerary was intriguing and very rewarding. We sailed from Genoa, Italy, visiting many ruins of the ancient world from Egypt to Greek to Roman ruins. Malta was a wonderful stop but way too short to even sample what this island country has to offer. Other ports of call included Naples (for Pompeii); Syracuse (Sicily) with a charming old town and ancient Greek ruins; Alexandria, Egypt (for pyramids at Giza & Sakkara plus Memphis); Tobruk (for the 2006 Total Solar Eclipse which was fantastic); Tripoli, Libya, where we visited the fabulous Roman ruins at Leptis Magna; Valetta, Malta; Salerno for the well-preserved Doric temples of the ancient Greek/Roman city of Poseidiana/Paestum; and back to Genoa. Weather was cool in Genoa becoming more pleasant and warm as we ventured southward.
Travel to point of departure and hotel: We booked our air ourselves, flying Air France from San Francisco non-stop to Paris' Charles de Gaulle airport (what a nightmare to negotiate). Then we flew to Genoa on an Air France small plane operated by regional carrier Brit Air. Unfortunately, one of our bags did not arrive for 2 days but was finally delivered toour stateroom the second evening of our cruise. Fortunately, my husband and I had divided our clothing so we had something to wear; some passengers were not so lucky. Up to 30 passengers experienced luggage delays from a variety of airlines and airports.
Stateroom: The cabin was well appointed with more than enough space for all we brought, including formal attire and a small telescope, tripod and camera gear for the eclipse, which was the reason we booked this cruise. Our cabin had two single beds which could be made into a king plus two bunks folded up on the walls. There was a minibar, television, make-up dresser and safe. A fruit bowl was filled on our arrival.
Ship: The ship was immaculate, if not a particularly attractive ship in the classic sense. Because a mid-section had been added to this ship, getting around was confusing. One could not reach all venues from each deck.
Dining: Dining itself was also a disappointment. Being on an Italian ship for the first time, we were looking forward to the cuisine which turned out to mediocre at best. Meat was tough, fish was "fishy," soups were bland and most dishes were uninspired. For dinner there were no options except the main dining room at one's assigned table. The breakfast buffet was run-of-the-mill but there was an ample amount of food. The best lunches were had at the Caffee del Mare grill where we ate delicious hamburgers and french fries (pizza was edible but nothing special). We actually ate one of the best pizzas ever while ashore in Valetta, Malta.
Services: For first timers or less experienced cruisers, this ship may have been adequate or better but for experienced cruisers this ship was a big disappointment. It seemed that they were unprepared for the number of English-speaking passengers. Previous reviews by such individuals seemed to indicate that there were only a very few English speakers cruising with MSC. The majority of crew did not speak much English making it difficult to communicate our desires or even have an amiable conversation. For example, our cabin steward was from Madacasgar and seemed more fluent in French.
The crew member who escorted us to our cabin simply left us there, showing us nothing in the cabin including the location of our life jackets. Most announcements could not be heard inside the cabins–one had to open the door to listen. And the one and only (mandatory) life boat drill was a joke. Not all passengers even attended and no roll was taken. Instead it was used as an photo opportunity by the ever-present paparazzi who intruded on us during dinner, followed us on shore excursions and frightened young children with their clown and pirate costumes. The ship's photographers were truly shameless in their pursuit of money.
It seemed that we had to pay for everything. On the Marco Polo (Orient Lines), ice cream was served daily for free. On the MSC Sinfonia the Gelateria was never open but occasionally ice cream out of a cart was served on the pool deck–at a cost. On arrival there were two bottles of water in the cabin but again, they were not gratis. As we left the ship for our excursions, water at a cost was offered. Most cruises we have taken provided water bottles for free.
In the dining room we had requested a table for two and were located was in a back corner with servers who hailed from Bali. When we ordered off the menu printed in English our waiter often could not understand what we said unless we pointed to the menu.
Service was probably the worst we have experienced for dining but perhaps we were assigned servers with less experience or training. We had to repeatedly ask for water, or even get it ourselves and our primary waiter never seemed to learn that my husband wanted coffee after his meal (The bus boy actually learned that by the end of our cruise and brought it himself.). Other passengers were satisfied with the service they received in the dining room so our experience may not be representative of the entire dining staff. However, no maitre'd ever spoke with us. Often the servers would shout and argue among themselves which was very annoying.
The crew had not anticipated dealing with such a large contingent of English speakers, most of whom were American. The Travel Quest/Sky and Telescope group for the eclipse accounted for more than 70% of the passengers who numbered between 1500 and 2000. In the past we have cruised on large vessels with much better organization than this one run by Italians.
Entertainment & Activities: These were very limited for individuals with our interests. Fortunately, there were regular astronomy-related lectures which were informative, interesting, and quite entertaining. The lecturers had a good sense of humor which the crew seemed to lack.
My husband and I particularly enjoy ballroom dancing and we were looking forward to an opportunity to dance on the MSC Sinfonia. However, the quality of music was lacking and one of the best bands on the ship refused to play if only one or two couples were in the Sinfonia lounge. The program would list the times they were to play in the daily program, we would appear, and the group would sit in their corner chatting for 45 minutes or more of that scheduled time. The best dancing music was available in the Buddha Bar provided by one Gianni Dale and his piano. Unfortunately, there was no dance floor in this bar but we danced on the carpet anyway, often joined by one or two other couples.
Children's Club: There were a number of planned activities and events for children, however, and this ship may be more enjoyed by families.
Embarkation/Disembarkation: Embarkation was long and tedious, taking about 2 hours to actually arrive at our cabin. There was much disorganization aboard the MSC Sinfonia from embarkation, shore excursions, collecting passports, and disembarkation. Rarely did anything begin on time (except for meals) and we had to wait for everything.
Summary: Bottom-line: Fabulous itinerary with a chance to visit Libya and see our 5th Total Solar Eclipse. However, we will never cruise with MSC again and would not recommend their ships to any experienced or English-speaking passengers.
This was a cruise in the central Mediterranean, Naples, Salerno, Sicily, Malta, Alexandria, and Libya, for 12 days.
Get used to everything being late - and don't expect to be warned so you can do something with your wait time.
Of 30 plus cruises, this was near the bottom.
1. Service was uniformly poor - in the cabin, in the dining areas, on the excursions, in the show rooms.
2. Food was minimally adequate to awful.
3. Excursions were cancelled in Libya - the reason we booked the cruise.
4. Americans are not really welcome here.
5. The bed was hard as a rock - reactivated an old shoulder injury.Service
In the cabin, we never figured out the names of the people handling our room. One never spoke, and the other was unintelligible. Immediately we noticed no ice in the cabin, and virtually always had to either ask or get it ourselves. Early in the cruise, we found our evening turn down service had occurred prior to 5 pm, though we had late seating. We informed the crew we did not want turndown before we left for dinner. To their credit, this never happenedagain. Crew would enter either without knocking or after a very brief interval. (Our neighbor was highly offended that a male crew member walked in on his teen age daughters without knocking). Do not disturb signs disappeared or were ignored.
In the dining room, our waiter meant well, but could not get orders right and had no help from the assistant. We got a new assistant after complaining, but this did not improve order taking, pace of the dinner or quality. Our table mates seemed happy with the service, but we attributed this somewhat to the waiter's penchant for bringing extra deserts.
We rarely found anyone informed or helpful at the excursion desk or the reception desk.
When meeting any crew member, be sure to step aside and make way as they surely do not ever give way to a passenger.
3. As to food, we looked forward to having 12 days of Italian experience, but were sorely disappointed. The pastas were good, as were the bread sticks. Also, salads were always fresh and tasty. Even here, however, the waiter was never sure whether she had the dressing described on the menu, and usually just offered 1000 islands. Deserts were tasty, but not a great selection. The safest bet was the good ice creams, though some nights chocolate sauce was inexplicably unavailable.
At dinner, choices were limited, fish was usually full of bones, and ordering beef was a crap shoot whether you would get it cooked right - and the dice were loaded against you.
Soups were unusual, often served (unintentionally) cold. Of the two intentionally cold ones, gazpacho was excellent, but the vichysoisse was really just some cold potato soup that had never seen a drop of cream.
Lunch was okay, both in the dining room and the buffet.
NOTE: No evening buffet for those who like casual dining. This was strickly for the kids.
Breakfast was okay at best. The selections were limited. However, you could get an omelette cooked to order - but only after the chef had prepared as many sunny side up eggs as he thought necessary to fill the buffet tray - though in 12 days I saw one person eating them prepared this way.
In the dining room there were no pancakes, French toast, eggs Benedicts, or other goodies on the menu. There was a chef special, never volunteered by the waiter. When I asked, two days the special was chicken meatballs, another it was scrambled eggs and toast! What is special about that?
Condiments were often served from jars - with signs of great age from less popular ones.
Excursions in general on any cruise are a disappointment attendant to large groups. However, when there is a place you don't want to miss, the excursion booked on ship can be the safest alternative.
Not on this ship. Our Libya excursion to Leptis Magna was cancelled - the buses did not show up. Some were put in mini-vans (for a 1 1/2 hour ride over, and similar one back) and never got their box lunches or a guide. After the cancellation, an announcement was made that there would be more buses, a full 3 hours after the planned departure, leaving inadequate time for the entire itinerary. My basis for booking this cruise was because of the Libya stop. We salvaged the day by going into Tripoli on our own. The ship did offer a free shuttle into town. There, we found the Libyans to be friendly, willing to help, and so the day turned out okay.
We still do not have a refund for the prepaid excursions!
Americans were told we complain too much. There is apparently something wrong with expecting to get what you paid for.
Many announcements were in Italian, but not in English. Every afternoon there was something done only in Italian. Still not sure what that was. One evening after the show, the cruise director came on stage and spoke in Italian for nearly 15 minutes - we never did learn what he said.
On the day of the Libya excursion fiasco, the cruise director came out and yelled at the passengers who refused to accept that the cruise ship had a responsibility for the problem (though excursion staff indicated they knew there would be as there always is in that port). He ended up telling the Americans it was because they had a problem with Libya - he of course did not, as he is Portuguese!
Other issues were a lack of activities. Bridge was offered only once; there was no wine tasting; no special dinners (French night or Greek night). There was no pre-dinner dancing. Dance class was often during our dinner hour. Shops' merchandise was limited and expensive.
There were no port talks, no port maps offered.
Disembarkation was awful. EVERYONE was told at 8 am to line up in the lounge. An hour later, still in line, we learned that the passports had not even been returned from port authorities.
At the same time the passports were released to the crew, they began announcing the colors to disembark. The people with the first colors were not the people first to get passports.
I suggested to a crew member that it would have been a better plan if they had told everyone to stay put until passports had been released by the authorities. Then when they were released, they could have told the first color group to proceed to get their passports and disembark the ship. Then the next color group could be called.
It was like a light bulb went off in her head! Unfortunately, her response was for me to find someone important to make such a rational suggestion. When I suggested that she could make the suggestion to someone important, her answer was that "No one listens to me."
Why was I not surprised?
This is the only cruise we have ever been on where all dishes were clean, all of the time. This and a very pretty ship are not enough to redeem the experience.
Ship Lirica was extremely clean, food was good, entertainment was good, service excellent. Would definitely cruise this line again.
Outside Deck doors did not have functioning "anti-slam" closures and unfortunately I crushed my finger and had the top joint surgically removed in Jamaica. I continued the cruise. The cruise doctors were helpful, but didn't follow up with me after the operation. I guess they figured I survived and that was all that mattered???
BE CAREFUL when entering the ship's outside deck doors from outside under windy conditions as they are apt to slam.
I did write the cruise line and suggested they check and/or install anti-slam equipment, and it would be interesting to know if anything has transpired. If anyone has info about that, please post.
This cruise was only adequete. Lirica was spotlessly clean. Food was poor, esspecially in the resteraunt, which was hit and miss. Our waiters were were very nice but spoke only Indonesian so not one night did they get out order correct, steak instead of fish etc, only 3 choices for main coarse. Our head waiter was a total idiot, he pretended he spoke no english but we heard him speaking perfect english to Americans, kept bringing a silly Plastic Chicken & a pen that gave an electric shock (if you have a pacemaker, watch out).
Food on the deck grill was often cold and the lunchtime buffet was always the same, not a potatoe in sight. Salads were good. Entertainment sometimes was only OK but Italian classical singers were first class. Cabins and staff, can't fault also reception couldn't have been more helpful inspite of very rude & ignorant passengers, they did all they could for us, as Briish Airways had failed to deliver our bags to Miami, they arrived home 7 days after cruise (avoid BA at any cost, they have refused to give us any compensation) Can't pass opinion onPorts, we could not go ashore with unsuitable clothing, retail shop poorly stocked, OK if you are a lady below size 10 and men under 34 waist. Prices over the top.
Bars were good with plenty of choice of Beers and spirits, wines were pricey.
The ship was beautiful, the rooms and the balconies are the smallest I have ever sailed on. The announcements are in about 5 languages before English. There were lots of noisy kids on our cruise (kids sail free) and out of 3000 pasgeners, only 50 of us spoke English. The food was horrible. We finally found out that the pastas come in frozen (which would explain why they were not any good) THe ports were great, the entertainment was good. I would not take another cruise on MSC cruise line. THere was no food after 10:00, the coffee machine was shut down after that also. You could not get iced tea all day.
We just came back of our first cruise expirence on msc musica. It was crowdy but allright for younger people. Food was plenty and allright. (At dinner you can ask free drinking water at the table.) Waiters and housekeeping were very good but they had to work up to 18 hours a day. This was not acceptable to me.
I recently was able to join a friend, last minute, on an 11 day cruise aboard the MSC CROCIERE Italian cruise ship. After reading some pretty negative reviews (after booking) I was a bit concerned. I am not sure if those folks were aboard the same ship but my experience overall was 5 star. The crew, from the director (Andreas) to our cabin attendant (Thierry) to the wonderful hostess in the Lord Nelson (Maria)were all exceptional.
The dining room was fabulous with decent food, lots of choices, including a great selection of healthy items and the servers were awesome. Each evening there was really good entertainment The ports were all gorgeous and the time allotted was just perfect. The only complaint I would offer is the price of the ship tours, of which we took none. We just hired privately and it was about 1/3 to 1/2 of the cost. I would highly recommend this cruise line.