Year Started: 1987
Ships in Fleet: 12
Summary: A pan-European mainstream cruise line that competes with Costa. New, massive ships with decent food and entertainment, Look for bargains in Caribbean.
Regions:Mediterranean, Western Mediterranean, Transatlantic
Good for: Foodies. Seniors. First-time Cruisers.
Regions:Caribbean, Mediterranean, Transatlantic
Good for: Group. Families. Value for Money.
Good for: Children`s Programs. Families. Foodies.
Good for: Foodies. Families. Group.
Regions:Mediterranean, Scandinavia/Northern Europe, South America, Transatlantic
Good for: Foodies. Children`s Programs. Families.
Regions:Southern Caribbean, Mediterranean, Scandinavia/Northern Europe, South America
Good for: Foodies. Children`s Programs. Families.
Regions:Mediterranean, Western Mediterranean, Scandinavia/Northern Europe, Transatlantic
Good for: Children`s Programs. Group. Families.
Regions:Mediterranean, South America, Transatlantic
Good for: Foodies. First-time Cruisers. Families.
Regions:Caribbean, Mediterranean, Scandinavia/Northern Europe, Transatlantic
Good for: Value for Money. Foodies. Group.
Good for: Foodies. Children`s Programs. Families.
Regions:Africa, Mediterranean, Transatlantic
Good for: Foodies. Group. Families.
Good for: Foodies. Group. Families.
we went on the Easter with a group of 44 people we all have fun and have a good time. I been cruise 10 times and Divina have the best show at sea and is a very beautiful ship, with lot of thing to do if you are a active person you don't get bore, the food is good above average , the coffee bar better then Starbuck you have to try some frozen coffee they are so good, buy the voucher they are so cheap, other ship they don't have voucher, so you will save lot money. we all love Divina and would come back again. The show they have are so amazing one of the best ratting at sea.
We booked a cruise with the MSC Divina for a Caribbean cruise. When we booked we paid an extra $300 to guarantee a room that was handicapped accessible as my Dad is in a wheelchair. He is very self-sufficient if he has room to maneuver his wheelchair. We sent MSC the requested forms giving them the details about his electric wheelchair and the things he would need in his room. We did not hear back from the cruise line notifying us that there were any problems or issues with our requests. When we arrived the day of the sailing, we found that the room assigned was NOT handicapped accessible. My dad would not be able to go to the bathroom or take a shower by himself for the full week. They apologized but could not move us to another room as it was a sold out cruise. My Dad had to ask for assistance any time he needed to go to the bathroom or shower for a full week. He almost broke his foot trying to get a shower. There were times when assistance would be 20-30 minutes. When weasked for a refund on his room for the week, the request was flat out denied. Other than a meaningless, “I’m sorry”, they made no other accommodations. I will never cruise with MSC again and hope others will protest in the same way.
My husband and I decided to take a trip to begin our New Year traveling and enjoying some quality time.
Unfortunately, We had a very unpleasant experience on this Cruise Line. As mentioned in the post before mine; I suggest you do some homework before booking this trip.
1. From day one we had horrible service at dinner. Never received our reserved table.
2. Day two we reversed a table for two and they sat us down at a table for 8.
3. Everytime we asked a question or wanted to speak to someone about a compliant no one will assist us or guide us to the right direction.
4. The Tours were horrible. The tour guide did not explain anything.
5. Only thing good was that the rooms were clean at all times.
This is a review of the MSC Divina.
My wife and I love to cruise. Even a bad cruise would be better for us that not going. I have 21cruises under my belt on Carnival, Royal Caribbean, Princess, NCL, Pride (not around any more), Commodore(not around anymore),and now MSC. There are not many places in the Caribbean that we have not been to.
BOOKING AND ONLINE CHECK IN
Booking was through MSC and went fine. The online checkin process was difficult and confusing. Ther are a lot on site problems and the site is low on information. Did not know if I had the right paperwork to get on the ship. I printed everything and let the port check in operson sort it out.
Basically flawless...just about walked right on the ship. Checked in at about 12:15.
This is my favorite ship as far as dÃ©cor goes. The layourt is a little difficult. We were not at capacity, and if we were, getting around would have been slow and crowded.
Pool deck was large and handled the crowd well. Three different pool areas and many hottubs. Pools kapt at theexact perfect temperature.
Outside theater was very nice, but mostly ran advertisements for ship services and products.
The official language of the ship is English....barely.
Room attendant was excellent.
The shows were well put together...the singers could actually sing! They did miss the mark on the Michael Jackson tribute show...The bar was just set too high by the legend.
There were some scheduled activities, but far short of other cruises. As we learned to expect,they were poorly organized, leaving people trying to participate but not knowing how.
We had a balcony roommid shipon the 8th deck. It was great...spacious and well arrainged...nicely decorated...comfy bed...good climate control...very good room stewart.
Average at best. Alot of duplication making it seem like variety,but not so.
We took a privately booked tripin Jamaica to a secluded beach. It was arrainged by a fellow member of Cruise Critic. It was a great day...perfect!
Cozume land Cayman we took ship tours...THE WORST PART OF THE TRIP. MSC may be big in cargo moping, but they have no clue when it comes to people. On and off the boat in port (all 4) was painful. Tendering was torture. Lines in hot sun and total confusion. Also, nothing was on time. The quality of the tours was also poor. It seemed that the point of the tours was to get you to a place where you were captive, and then expect you to spend more to have a good experience.
Beautiful ship...mostly very good shows...very good room...and a great price. I expected somuch more.
Scale of 1 to10............4
Just my opinion.
This was our first cruise on MSC and since it was our 30th Anniversary Cruise, we upgraded to the Yacht Club at $2,000 pp. The Yacht Club included all food and drinks in their Top Sail Lounge, One Pool Grill, and the Muse Restaurant, and a Butler who was to be available 24 hrs.
The Food was better than the buffet and service started out superb but declined a little each day. There was definitely a language barrier, but the Staff greeted us every morning with Good Morning and later Good Evening. Simple things were easy, but things as complicated as a "Happy 30th Anniversary" Cake (given to us as Happy 30th Birthday)required lengthy conversations with multiple staffers and often not resolved.
The biggest disappointment was the wet carpet the entire 7 days that filled our Stateroom with mildew and caused allergic reactions and illness for both of us. The Butler and maintenance staff kept saying they needed time to find leak and repair and would complete while we were off ship at our first port, but they never made the repairs during the first, second or third day in ports.
This cruisewould be perfect for older, less mobile people who enjoy staying in their rooms and not wanting to have some activities during the day. The same food was served daily except for The Muse that served a lot of fish. The Excursions were poorly run and busses had no a/c and the excursion details were highly exagerated.
I would cruise MSC again, BUT only if I had an inexpensive Groupon like couples we met on the beach (they paid $200 pp - we paid $2,000 pp) at Grand Turk (deviated from Great Stirrup Cay due to weather) The Divina is a beautiful new ship that was a pleasure to tour, but there were never any chairs for sitting out on the decks. Overall I rated it as 3 Stars, but should be 2.5.
We were on a cruise with MSC DIVINA from Rio De Janeiro - Miami.
This was the WORST experience ever!!!!
The buffet food was the same for 20 days, the staff in the reception was horrible!
And it felt like the ship was more suited for italian och portugese people.
BUT the worst was the disembarkation in Miami.
Due to a gasleak in the terminal we had to wait for hours. Imagine over 2000 people in the terminal. It was CHAOS!
We had an excursion too. But when we finally got outside the terminal, there was some MSC staff holding a MSC sign, telling us to take the bus on the other side. We then asked about our excursion. The lady told us it had been cancelled due to the gasleak. So the bus would take us to the airport right away instead.
We were told to get in touch with our Msc office back home to get our money back. So we did. We still had the original tickets of the excursion and told them all about the gasleak.
But the respond we got was horrible! They basically told us that we're lying aboutthis. That they have contacted MSC's office in Italy and they are telling us that there was no gasleak, that we just didnt turn up to the excursion. So we're not going to get our money back for the excursion which was CANCELLED!!
Ive never been so badly threated before!
Now they are just saying "Sorry we cant help you anymore".
How can a big company like MSC tell their customers that they are lying? When other people have written about the gasleak on different reviews sites on the Internet. Im speechless!
I've never in my entire life met a company as MSC before who lies and don't care about their customers as soon as they have disembarked their ships!
I will NEVER recommend MSC to ANYONE. This has been the worst experience ever!
There's so much to say, and since we just got back this afternoon from the cruise, I wanted to write this review as quickly as possible so we do not leave anything out.
First of all, the embarkation was a complete disaster. Now, before I go farther, it deserves to be said that there was a gas leak in the terminal the morning we were to board, and as a result, the ship and the terminal had to be evacuated. That meant the still-remaining passengers from the week before had to leave the ship, then return, and then leave again. So, those individuals did not get completely disembarked until mid-afternoon (around 3:00 p.m.). The ship had to be turned around for the new passengers, so we didn't get on board (and we were towards the "front" of the line) until close to 4:30 p.m. For the record, we looked out at the line several times throughout the day, and there were still passengers coming aboard close to 7:30 or 8:00 p.m. I cannot imagine how horrible that would have been. Our main complaint, since MSC Cruises could not control a gasleak, was that they didn't give any information at all to those waiting in line. We heard NOTHING about what was happening, other than from other customers who were also waiting in line. We heard absolutely nothing from MSC during that time in line about what the process was which was unfolding in front of our eyes. Needless to say, it was a nightmare.
Note: A part of the embarkation process most definitely involves the delivery of the luggage to our rooms. By 1:00 a.m. the night of the sailing, our luggage still had not been delivered to our room. After calling twice and getting nowhere, my son and I went to the lost and found. Sitting there, with the MSC TAGS IN FULL VIEW was our luggage. I asked the customer service personnel why the luggage was just sitting there, and they had NO explanation. Again, the tags were in perfect view, right where they were supposed to be. It's as if someone was just lazy and didn't take the time to deliver the bags to our room. The customer service person said she would find out why this had happened, and that she'd call me back. I never heard another word from them again. Not. One. Word!
Our cabin (11247), and our sons' cabin (11241) were both fantastic. Ours was a balcony and theirs was a few doors down, and was an inside berth. The rooms were SPOTLESS, and our room steward was the best we've experienced in 13 cruises. He really did an awesome job, and was one of the few highlights (from MSC) of this cruise for us. He really, truly took good care of our rooms each day. The rooms are beautiful, and they're very nicely appointed. Without a doubt, they are the nicest rooms we've ever had on any cruise ship. Our balcony wasn't huge, but it was big enough certainly for my wife and I to enjoy (and typically our two sons would stand out there with us a while each day).
There is most certainly a language barrier, which is pretty difficult to get past, on this ship. I mean, it is a TRUE challenge to overcome. It was quite difficult for our dining staff to complete our order properly because they simply didn't understand English very well at all. Most evenings our meals were incorrect. It wasn't that they didn't try (because they did); but rather, it was because they just didn't know. Honestly, I blame the company for this, not the workers. They've obviously not been trained well. Anyhow, the food was decently good, and we really don't have any complaints about the quality or taste of the food in the Black Crab or in the 14th floor buffets. The pizza was really delicious in the buffet area, and we enjoyed the great selection of breads and cheeses. I'll rate the food quality pretty high, because again, it wasn't bad.
The excursion experiences we had are OUTRAGEOUSLY BAD! In fact, we're going to be trying our best to get our money refunded (which they will not do on board - even though they booked us on an excursion for which we DID NOT SIGN UP. Now, we have to use more time to try to get this resolved because to the staff on board, we're outta sight, and outta mind). It was virtually impossible to get someone to return our MANY messages seeking assistance. My wife stopped by the desk 4 times, and she called 3 additional times, before finally getting a return call with the news that they would not be able to help us on board -- even though it was their mistake. We viewed a video at the Excursion Desk, along with their staff member, and told him that was the excursion we wished to take. The following day, our tickets arrived and 3 were of one excursion, and one was for another. We arrived the next morning to the meeting point, and brought to the attention of those there that the excursions were not the same. They told us which group to get into, and the excursion we went on was a complete and total JOKE! We paid $72 for a ferry ride, shopping, a dirty public beach, and lunch in a cave. We were supposed to go on an excursion which including snorkeling in a cavern, not a Mexican buffet in a cave restaurant. Again, the language barrier reveals its ugly head!!! There's NO WAY IN THE WORLD we would have taken our 17 and 20 year old on an excursion like that!!! They were HUGELY disappointed, because we really had hyped up the trip to the cavern. Honestly, I'm still incredibly upset about this mistake on their part -- which they wouldn't even rectify. Stay tuned. I'll come back on here and update this if they actually own up to their mistake. We'll see!
The evening shows on board is the best we've ever experienced on any ship. Period! They are absolutely magnificent. Honestly, there are not enough ways for me to express how good those shows are. Our favorites were "Alice in Wonderland" and "Michael Jackson." We would have watched them over and over. Again, hands down, the best we've seen. Now, other parts of the entertainment need to be improved. For instance, many nights, we felt as though there was not really anything to do. We found ourselves missing the karaoke and the comedy shows which Carnival do so well. They had karaoke one evening, but since everyone else apparently felt the same way we did, the very large room was so full that there was no place to sit. Scores of individuals were just standing. It's our feeling that this is an area which definitely needs to be improved upon, if they are going to successfully attract Americans. We were glad we had the late dinner seating, because at least that gave us something to do until about 10:00. We hope they'll make some improvements in this area. We also missed afternoon gigs like the "Love and Marriage" show, etc. Those are lots of fun on Carnival.
I give them pretty high marks for their stores and snack venues. Prices are reasonable, and the quality is quite good. There's not a lot to be said here.
The Western Caribbean has its pros and cons, for sure. Grand Cayman is an absolutely beautiful place. We feel very safe there, and the beaches are awesome and very clean. The entire 7 Mile Beach area is great. The tender service from the ship (using their own lifeboats) was quite smooth. Cozumel was where the entire excursion fiasco took place, so there's not much to say here. We've never really found anything worthwhile to do there. Perhaps we will the next time. We had to go to Ocho Rios (rather than Falmouth) due to the storm (Bertha). In fact, our itinerary was changed around (days in 2 of the ports) because of the storm. Since we've been there before, we decided not to go back to Dunns River Falls. We do highly recommend it at some point, if you haven't been there. Anyhow, there's not much else to do in Ocho Rios, although the Margaritaville there is pretty nice. In fact, they found out it was my wife's birthday the day we were there, so they brought her a piece of the BEST key lime pie we've ever had. Great place. Stop in! Great Stirrup Key is beautiful! They have lots to offer families of all types, ages, etc. Our sons went on the wave runner tour, which they loved. My wife and I rented a very large raft. That didn't turn out that well, but that was our fault...haha. I'll save that story for another venue. Beware of the HUGE rocks in the beach area. It's very difficult to walk around in the shallow water on the beach because of the rocks. Water shoes would definitely be good to bring to this port. Lunch was great! They definitely need to improve one thing: Several people were passing out in line to return to the tenders because of the extraordinary heat. They need to provide water points along the way like some of the other lines do on their private islands. Even on the tenders there were people passing out. I highly recommend the water spots.
The disembarkation process was the fastest and best organized we've ever experienced. We would recommend the other lines observe the way MSC does this process, because it's almost flawless. We were off the ship in virtually no time at all. We grabbed a shared ride and headed to the airport (for $30 flat). We were at the airport in very quick fashion.
Again, our biggest complaints revolve around the excursion process; the language barrier; the "lost" luggage; and most certainly the lack of communication from the staff members when we needed help. MSC needs to improve on these areas. That's a fact! Like I said - this review is a mixed bag. There were some definite high points of this cruise vacation, and there were some areas they need to work very hard to improve. We hope they will! If they don't, they may not be successful marketing to those living in the US.
We had a terrible experience on the Divina, made much worse by the horrible attitude
We got an amazing value on Groupon. 10 days for less that $900/per person for a balcony room. This was THE only value. We had a horrible time just registering online and never got anything from MSC prior to the sailing. We had to have the luggage handler look us up on their manifest to tell us what room we were in.
We only ate in the buffett(14th deck) which was roomy but the food was the same, every night. Italian!! 14 kinds of pizza every day! The ship was loaded with Italians, French,
In a few quick words.....if you expect any level of customer service on a cruise, DO NOT waist your money on MSC.
Cruised on November 30th...
I traveled with a large group on what was suppose to be an awesome cruise. When I heard it was MSC, I did some research and by all accounts, everything looked awesome. Now I am not a first time cruiser, having sailed on both Royal Caribbean and Celebrity a number of times. On each of those cruises, the level of service that you receive is second to none.
Well, I am getting ahead of myself so lets go slower.
Embarkation was short and simple with few lines at all. Once on the ship I saw that the staff was very well dressed and was excited to move forward.
I liked the fact that my cabin was already available at 3:30pm and made my way there. The ship is kind of a strange design with silly turns and all. They seemed to have wasted a lot of valuable room space that could have been great balconies. The room was standard and my cabin steward saw us andintroduced himself. During the cruise he kept everything up to my liking.
Dinner that night (we asked for late seating but got stuck on early) was interesting. The wait staff seemed far to understaffed to wait on us fully. We had to ask for water to be refilled all the time and virtually every night in the dinning room. Special requests were not really possible as the staff spoke very little English. One of my cruise mates asked for a chocolate chip cooked for dessert one night and the wait person offered him drizzled chocolate on a plate..he never got the cookie! The food wasn't bad but on the surf and turn night, the "filet" was either pot roast or prim rib (which was an entree a few nights earlier) and it was covered in gravy. While food came out about the same time for all of our party, the service was slow. During lunch in the dining room, service was even slower! Bar service in the dinning room was virtually non-existent so we ended up getting our drinks before dinner and bringing them in with us. While at the table, we would get up and go elsewhere to get them.
The buffet on the 14th deck had its own challenges. While there was a variety of foods, it was the same thing every day. During transitions from different dinning times, i.e. breakfast, lunch or dinner, all of the food would be removed for up to a half hour. So during those times, if you came up, there would be no food...anywhere!!! They served pizza till midnight and then after that, only one station of cold bread with egg salad, tuna salad for chicken salad. There were free juices but after lunch, they machines were changed to just water or tea. The staff did keep the area clean pretty well but there was the general language barrier if you needed something.
Specialty dinning. Two restaurants, one steak place and one Italian place. Not what you would expect from a multi-million dollar cruise ship. In the steak house you sat at metal tables with plastic chairs. There was zero ambiance...just cold surfaces. Then the food was all ala-cart. The Italian restaurant seemed just a little bit nicer but while there was an entrance in the hallway, you were forced to walk through the back door of the steak restaurant to get into it. We didn't eat at either.
Surprisingly we found that there were very few bars and those were understaffed. We would wait 20-25 minutes for waitstaff and then they were rude. The bar staff themselves seemed completely uninterested in us as guests. They also spoke very little English so special requests were out of the question. Also the drink consistency was laughable. Each day the ship had a "drink of the day" similar to what all the other cruise lines have, however, the drink was never the same. I and two friends got on on one day at various bars and none of them looked or tasted alike. Alcohol is bread and butter for cruise ships. As such, they "push" drinks on you all them time. On MSC, that never happened. The servers never asked you if you wanted anything. They would walk around with empty trays and wait for you to approach them, and when you did ask for a drink, they seemed uninterested in helping you. We also found that throughout the ship, there were several times when bars ran out of certain types of liquor.
Entertainment. The main shows were OK but other than the Michael Jackson and ABBA show, it was the same cast doing the same thing with a different background. There were very few bands on board, mostly one or two people singing tunes and those were pretty poor.
Disembarking...we took our own luggage off and didn't have any issues.