Norwegian Cruise Line Reviews

Year Started: 1966
Ships in Fleet: 13
Category: Mainstream

Summary: With the recent introduction of new ships the third biggest cruise company in the world. Free-style cruising, elaborate dining options and surprisingly good entertainment.


Norwegian Cruise Ships

7 Reviews

Regions:Caribbean, Mediterranean Western, Transatlantic

Good for: Seniors. First-time Cruisers.

14 Reviews

Regions:Bahamas, Caribbean, Eastern Seaboard

Good for: Families. Value for Money. Teens.

2 Reviews

Good for: Value for Money. Group. Families.

27 Reviews

Regions:Mediterranean Western

47 Reviews

Regions:Alaska, Bahamas, Caribbean

Good for: Teens. Children`s Programs. Families.

98 Reviews


Good for: Group. Singles. Families.

56 Reviews

Good for: Value for Money. Overall Service. Disabled Travelers.

3 Reviews

Regions:Bahamas, Bermuda, Caribbean, Mediterranean Western

Good for: Teens. Seniors. Group.

79 Reviews

Regions:Eastern Seaboard, Caribbean, Bermuda

Good for: Value for Money. Children`s Programs. Singles.

27 Reviews

Regions:Alaska, Bahamas, Caribbean

Good for: First-time Cruisers. Value for Money. Teens.

40 Reviews

Regions:Mediterranean Western

Good for: Teens. Seniors. Families.

63 Reviews

Regions:Caribbean, Inland Waterways, Mediterranean Western, Mexico

Good for: Value for Money. Children`s Programs. Families.

72 Reviews

Regions:Alaska, Caribbean, Inland Waterways, West Coast

Good for: Families. Value for Money. Teens.

User Ratings

Overall Rating
from 535 reviews


Service Level

Value for Money

Ship Décor

Public Rooms


Kid's Programs

Daytime Activities


Shore Tours


Alternative Dining

User Reviews

535 User Reviews of Norwegian Ships
Western Caribbean
Publication Date: May 15, 2011

My youngest daughter turned 21 this month and wanted to see Bourbon St in New Orleans as a 21 year old. We decided to take her and three friends from college to New Orleans for an afternoon and evening there, and sail out of New Orleans on the Norwegian Spirit for 7 days to Costa Maya, Roatan, Belize, and Cozumel. I have booked lots of customers on this ship for this year and wanted to see it firsthand. I recalled that it was originally Superstar Leo sailing in Asia for Star Cruises, NCL's parent company. It was renamed and moved to NCL about 6 years ago and renamed Norwegian Spirit. It began in Alaska, and later was doing alternating 5 and 9 day Caribbean cruises, and I had looked forward to sailing on it.

We have sailed on Norwegian Dream, Star, Jewel, Pearl, Sky (twice), Epic, and Pride of America out of 64 total cruises. I can honestly say I have enjoyed every one of them. While my wife is a traditional cruiser, we like Freestyle Cruising, dining whenever we like. My wife dresses for dinner no matter what line we

are on, and we enjoy music for listening and dancing, especially ballroom style.

After the necessary stops in New Orleans at Acme Oyster House, Bourbon St in the afternoon and evening, dinner on Decatur Street, and morning coffee and bengiettes as Café DuMonde Sunday morning, we arrived at the cruise terminal about 12:30pm. The ship had been a bit later arriving due to the high water in the Mississippi. By arriving then, and thanks to a Latitudes embarkation desk, we were promptly processed and aboard before 1pm. The cabins were to be ready by 2pm, but they began calling them by decks about 1:45pm. We did the customary tour of the ship and taking photos before the bulk of passengers arrived in order to get good photos of all the venues.

Our cabin was a category BA balcony on deck 11. Storage drawers were at a premium, and there was only one bedside table, but there proved to be adequate storage in the closet, on shelves in there, and in some drawers below the coffee/ice counter. TV did not have interactive account monitoring. There was the usual coffee maker, but no refrigerator. I especially like the way most NCL bathrooms are set up, with the toilet in one side of the bathroom with a door closing it off, the sink in the center, and a shower stall to the right with a sliding door. The condition of everything was fine. There was a little marking in some of the shower tiling, but generally everything was very attractive.

The four girls were in an inside cabin on deck 10, and it had two twins, a Pullman, and a rollaway. Interestingly, they didn't have the partitioned bathroom, and the bathroom seemed roomier therefore.

The fact that the ship was designed for the Asian market originally is only really noticeable on the deck where the Steakhouse, and Asian/teppanyaki restaurant is located, as even the steakhouse has an oriental décor. The teppanyaki table only seats 40 per night, and must be reserved starting at 8am the day before. It fills up fast. They were offering discounted pricing at all the specialty restaurants during May and June, and although we had originally thought we might use one or two, we all found the food in the main dining rooms excellent, with good variety, and ate there every night. Sometimes my wife and I ate by ourselves and sometimes with the girls. They ate in the Windows dining room every night and loved the food and service. We ate in the Garden dining room one night and while the atmosphere was more subdued, the service was not as good and the glare of the entry to and from the pantry/galley by the staff caused repeated distractions and lighting. That was not the case in the Windows dining room, where the service was outstanding. The Maitre De', Louis P, stopped by every night to talk with my wife and me and even gave me his card with his phone number. He even arranged a surprise birthday cake for my daughter and on another night a cake for the girls who had just graduated. The girls enjoyed a water nicknamed “Naughty, Naughty” and managed to request and get him assigned every night. To give you an idea of the food, my wife eats seafood every night and loved the selection. It started with lobster and shrimp the first night, and she never had to repeat the fish choice once. My daughter, a bit picky, loved the salmon on the always available menu and had it three times. I enjoyed lamb twice, osso bucco, English loin, turkey, and a sirloin from the always available menu that was excellent. They even had gravlox and escargot as appetizers.

The Garden Café, the buffet area on deck 12, had at least 4 different stations preparing eggs to order in the morning, as well as all the normal stations. Seating on the starboard side on the rear was below the basketball court, and I don't recommend seating there. There was amply staff and supervision, the tables were promptly cleared, and we never experienced any difficulty finding seating. At night a portion of one side of the Garden Café is closed off and becomes the Italian Trattoria, with appropriate décor and lighting.

There were three excellent production shows, one with a touch of the Circe' style, an illusionist/magician who did several shows, and some comedians. I was very pleased with the quality of the shows. There were so many activities during the day that we were interested in that we couldn't do them all. A wonderful couple, Arvin and Emily, entertain in Champagne Charlie's most evenings, and even participated in one the afternoon shows. The orchestra throughout the week did sessions in the Galaxy club on deck 13 and in Champagne Charlie's. That is our kind of dance music, and we loved it. There was the customary “White Night” one evening in the Galaxy Lounge, plenty of late night activity in Maharaja's Night Club, and even a toga party on the pool deck one night. The ship is easy to get around, and the only confusion I had was that the theatre is all the way aft, instead of forward like on most ships. I'm not a fan of lots of announcements, and thought there were a lot on this ship.

Debarkation on NCL ships is my favorite: you don't have to vacate the cabins until about 10, you don't have to drag carryon's to breakfast, and everything goes very smoothly. They did have colored tag announcements, but everyone is off between 9 and 9:45, or earlier if they can carry their own luggage off.

A word on ports. In Costa Maya my wife and I decided to skip the cruiseline developed port, but walk outside and observe the new shops set up out there, even a Senor Frog's, and then took a taxi for $2 per person into Mahahual, the nearby local town that was devastated by a hurricane in 2007. It has recovered and we walked the entire boardwalk to check it out. We found that you could get an hour massage for $20, or go snorkeling for an hour including gear for $20. Price for 2 margaritas, 3 beers, and plate of nachos on the beach in free tables and lounge chairs was $21. Check out You can even reserve space in advance there. We were fortunate that there was only one ship in port.

In Roatan we chose to try Bananarama Resort. For $30 per person they pick you up in a van, take you to the resort on the beach on the West Bay were the other resorts are, and include a drink and a chair all day. For $5 more they include snorkel gear. There is an excellent snorkeling site and reef that you can walk into the water and swim out to, nearby. The best snorkeling I've found in Roatan. Lunch for 6 and a few beverages was only $73.

In Costa Maya, instead of reef snorkeling….my favorite….we did ca ve tubing. There are many companies offering it, including the cruise lines. We had been referred to one that offered a private van transfer (about 1 hour each way), a guide and after 30 minute hike to the cave, the tubing, followed by good buffet lunch, and the ride back. There is a place to change to dry clothes.

In Cozumel, the girls wanted to see Chankanaab National Park. I found a coupon online for $2 per person discount. They now require all swimmers to use life vests, which they will provide free. Snorkel gear is $10 per person. We did observe the free sea lion show up close and observe the dolphin encounters that are now included in the entrance fee. The NCL ships berth at Punta Langusta pier, right downtown, across the street from Carlos & Charlie's (downstairs) and Senor Frogs (upstairs).

In summary, we had great food, outstanding service and entertainment, more activities than we could participate in, excellent weather, and one of our best seven day cruises in quite some time. The Norwegian Spirit is a GREAT value. The ship is even scheduled for a refurbishment later this year and is scheduled to sail in Europe next year.

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Publication Date: April 29, 2011

Norwegian Cruise Line Norwegian Star by Tina Mexico April 29, 2011

I booked 8 rooms for my wedding party. To keep it simple here's what went wrong!

My husband got food poisoning from chicken ordered to room service he threw up for a whole day!!! bugs in two of the rooms in the beds medical service unclean (nurse dropped gauze on the floor then used it on us also removed cap of a syringe with her mouth and used it on us) a crew came to paint a moldy ceiling in one of the cabins of the wedding party even though we asked them not to and the girls had to sleep with fresh paint smell in their room! on booking all 8 rooms we had room credits which once on board they did not want to give to us. since we were a group they had promised something in the room every night for the group and for myself and my husband (the newlyweds) and we got nothing but bugs and paint smell and so much more!

Service and food were the worst I've had on a cruise ever! (i've been

on 4 cruises and ha people with us who had cruised 8 times with other lines who were in disbelief at this terrible cruise!!!)

STAY AWAY FROM THE STAR!!! we had a terrible experience and would never step foot in a Norwegian cruise again!!!

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Publication Date: March 12, 2011

I've been a some other cruises between 2001-2006, like on Royal Caribbean and NCL Norwegian Dawn (ND), both ships, smaller than Norwegian Gem (NG), but much, much nicer, like palaces, like opulent hotels, mirrors and nice entrances, elevators in glass, open space 5 or 6 floors high, magnificent. On Gem the reception area, it is like 3rd class hotel, in the beginning, I asked the reception person where is the Atrium, the Centrum. This is it, she said. wow bummer. Compare NG atrium with ND: see the links

Comparing with our previous experiences, the main difference is that the economic recession affected the cruise industry visibly. They are passing the buck as much as possible, charging as much as possible for anything possible.

For example, there were no trays to carry your food in the buffet lines (imagine if you had a stormy sea and have to walk to a empty table), the bottled water over $5, beer a bit under $5, no free movie channels on TV, $9.99 per movie. The food variety lower than a few years back.

Starting from the begging…it was a big plus, the embarkation was much, much

better organized than other times. Almost no wait to get on the ship, went through all the checks in probably 10 minutes. The embarkation started at midday, they would call numbers, very nicely organized. We waited much longer, lol, almost half an hour to make some specialty restaurants reservations (they hand only two persons and only one computer working). When we got on the boat, in the Atrium, the guys from the Caffe bar greeted us with nice cocktails, joyfully welcoming on board, and asking for our key card to pay for the colorful cocktails (9 bucks if I remember correctly)…warning… they are not free. Not long after that we went to our staterooms. I am a map person, so the first think was to look for the daily boat pamphlets, and the boat layout map. I found the schedule for the day, but maps? Noap, no such a thing. Even on the daily schedule, the way the info was put, the restaurants location, hours etc, were not very easy to digest.

Regarding the food, I will be more specific in the dining category below, the food was ok, not too much variety, very crowed, lines to get omelets, lines to get “orange” juice, if you could find it.

Regarding boat stops activities.

In Orlando, we went to Cocoa Beach. Nice weather, the water a bit cold. Some taxi buses had arrangements with the cruise lines to transport passengers to/from boats to the beach. In the same day it was also a Royal Caribbean boat there. At around 5 PM was the last pick up shuttle. We went at about 4 PM at the pick up spot, where it was a sign “for Norwegian Gem” and were a group of people waiting. After a while some other people came from RC ship and they formed another line, 15 feet before NG. Nobody knew if those Taxi buses will carry both parties or they were separate for NG and RC. The fact is that when the bus came at 5, the driver, (Ronald Sterling was id in the bus), stopped where the RC group was and which came there after us. Imagine the frustration when that big crowed starting pushing, trying to get on the bus, and some of the people that were among the first in line, couldn’t get on the bus. We had to travel back, standing in bus crowed like sardines and he drove us to the Royal Caribbean ship first. Very poor organization and service.

In Great Stirrup Cay, they made a lot of new improvements, be aware that the lounge chairs are free but those covers $30. The food was better, more variety. The drinks ok, except beer, I am an European beer drinker, so from 5 spots/bars, only one had Heineken and of course long line.

In Nassau was ok, you can do so many things. We went to see the aquarium in Atlantis Hotel, but now is $39 bucks and even to access parts of the outside hotel (with great water views) is not allowed anymore.

The voyage back was ok, normal.

Ship Quality Average

As I said before, the ship is bigger than what I experienced before but the Atrium is UGLY, it doesn't exist. The main eating area-Garden Caffe (Buffet) it has such an inefficient layout, it is smaller or seems smaller than Norwegian Dawn (ND). It seems that even if the ship is bigger, the extra space was used for cabins but the public areas weren't increased proportionally I guess, they are smaller, that's way it was crowded at dining, at pool, at the bowling/karaoke/disco lounge (Bliss Ultra Lounge). Good thing that they are clean, a very clean ship, EXCEPT, even if "washy washy" was the motto in the dining areas, I found to issues: 1-the close napkins that had wrapped the fork and knife were that clean at all 2-more dangerous, how the staff would clean the table after somebody else was disgusting, with some cheap blue cloth, no detergent.

Dining/Food Average

Quality food for the restaurants that we went:--Buffet areas: Garden Caffe, ok, shortage of paper napkins, tea spoons, very crowed.

Difficult to find seats, many times we will find seats all the way at the aft open area where they did not have as much food as in the middle buffet, the bar was closed at breakfast, you were lucky to find one of the the 2 or 3 Orange Juice dispenser (by the clock, they were available only during the breakfast)

Great Outdoors, ok, same like GC but much less variety. If it was not windy, it was very crowded.

The Pool Grill; I am wondering why it is called Grill, very poor offer of BBQ and grill; some chicken and ribs. The worse cruise regarding BBQ.

On most of the Buffet areas, if don’t hold on your food, the waiters will take your plate even if you did not finish, very annoying.


Summer Palace Main Restaurant; almost OK; we had steak, it was like the cow was a bodybuilder, it was medium done as requested but, the meat was so hard.

Indigo Main (Magenta on the ship); better than Palace, good food, very good service, drinks Le Bistro; very good, the Fillet Mignon was a delish, wine good, nice variety from $20-30 something to $120. The service a bit slow. Cagney Steakhouse; excellent food, drinks and service. Best Margaritas from Star Bar. La Cucina; ok, the pizza not that ok for an “Italian” restaurant, but pretty good for a cruise --Bars: Good and cheap (bet $2-$5) coffees and lattés from Java Cafe

Stateroom Quality: Good We had a balcony room 10th deck. The toilette very small, but the rest was nice, very good insulation, you barely can here the outside public announcements. Not too many times we found the towel animals; on Royal C. almost every day we will have another animal, sometimes twice a day. TV program very poor, no free movies, not even 1 channel; it was something like the preferred programs that was mostly for kids or nothing.

Ship Staff Quality: Very Good

Entertainment & Activities Good

Sinan is funny funny funny. But as I read, his nickname was the Bingo boy. Not that I am such a bingo fun, but damn it if I heard more than two times that they have Bingo games...and when I heard it, they were at not a very good time. The shows were also funny and entertaining, except much acclaimed Second City; I cannot digest at all this type of fun.

They have a casino also, which was ok.

Bottom line, I would think twice before taking a trip on this ship.

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Western Caribbean
Publication Date: December 19, 2010

First let me say that I have been on over 20 cruises with various lines. I read the Cruisemates reviews and wonder how people can write negative things about cruise ships we have really enjoyed. Bottom line, I'm very positive. But while cruising on NCL's Spirit I had to work very hard to remain positive. Embarkation started out terribly. The ship was three hours late getting in because of a medical emergency and so debarkation was late making embarkation really behind schedule. The lines were understandably very, very long and NCL didn't have the people to process as quickly as needed. It took over two hours and a half of standing in line to finally get on the ship. It was the worst I'd ever seen, but still, understandable. What surprised me is the only recognition of this mess was a brief apology by the Captain at one of the shows. I think one free drink would have been a nice gesture or at least something to acknowledge how miserable the experience was. Very poor public relations!

Our cabin was on the 9th deck with a veranda. The veranda was the smallest

we have ever seen and the cabin at 170 square feet was really small when we folded out the hide-a-bed for my daughter. The room became wall-to-wall bed. Storage and drawer space was at a minimum so we had to live partially out of our suit cases. They need more drawers and cubby's, but the room was so small, it isn't a real possibility. When compared to Carnival, Holland American, RCL, or Princess the rooms were significantly smaller and more crowded.

The ship itself felt small. The public spaces were small for the size of the passenger size of the ship. The buffet area was always jammed and tables scarce. We often had to eat outside, which was OK because we were in the Western Caribbean. The Lounge Show area, Galaxy of the Stars, was really small and over-used. When they had a lounge show (Second City) the place was jammed and sight lines were really bad. Seating was extremely limited.

Anytime dining worked much better than we would have expected as we only had to wait in line one night. We had avoided NCL since they started the "Free-Style" approach but for getting a table, it worked. The food was at best uninspired and mediocre. They had a fixed menu with about five items they served all week. I think this made them feel they could limit the nightly menu to only 5 or six choices. I won't say that every meal was awful, I did have a couple good items, but the selection was just not exciting. One night I had the 8 ounce New York that was on the every-night menu because there was nothing I wanted on the menu. Eight ounces may be an exaggeration. It was more like a small steak you'd get on a steak sandwich at the local diner. If they pushed it to 12 ounces it might have been better.

One night we went Cagney's, the specialty steak house with a $25 extra charge ($35 if you wanted the lobster). We were on RCL's Mariner of the Sea's in March so we compared the two steak houses. No, comparison! The one on Mariner of the Sea's was a 10 while Carney's was a 5. I had to send my steak back twice as I ordered it rare and it came out medium to medium-well.

In several reviews I read people say that the passengers were a little lower class than experienced on other ships. I know that sound s snobbish, but I have to agree. I think the Free Style concept must appeal to people who have little sense of taste. On the one "Formal or Not Night"(Remember, in "Free Style" cruising you do whatever you want) I saw a few people dressing nicely but I observed only one other man wearing a tux. We sat next to people in shorts and a t-shirt while we were dressed in formal attire.

Several reviews talk about how cruise ships are constantly trying to sell things. NCL takes this to a whole new level. They have so many extra activities that are available for a fee, you begin you wonder if anything is included in your fare. I expect this on every cruise ship, but NCL really makes it really annoying.

On a positive note, the entertainment was the best we have ever experienced. The shows were all wonderful and the dancers are the hardest working group I've ever seen. This alone could almost make me consider going on NCL again. Note, I said almost! But seriously, the shows were the best at sea.

The crew was also extremely good. They were extremely friendly and warm and seemed to be enjoying themselves. The joked with the passengers and laughed a lot. The group leaders on the ship and the people in HR for NCL should be recognized for assembling a great crew. I wish we had assigned dining times and tables as I would have loved to really get to know the servers better but with "Free Style" we had different servers every night.

We had a great cruise despite the shortcomings of the ship (Spirit) and the mediocre food. We enjoyed Mahogany Bay (Roatan) because we just walked down to the beach and relaxed. How can you not have a good time when it is December and you are sitting on a beach in 80 degree weather when it is 25 degrees at home.

One last positive comment. The shopping consultant, Riishi, comes off kind of arrogant during his presentations. But, we met him in Diamonds International (Cozumel) as we were looking for a new diamond and he was an incredible help. He really knows diamonds and if you are considering a new diamond you must talk to him and enlist his help. Or, maybe not, as our cruise ended up being very expensive.

Bottom line, I want to recommend NCL because I liked the people and the shows, but there are so many better options out there. I believe that NCL really needs to enlist a group of experienced cruisers to form a focus group and give them feedback on what they can do to improve.

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Publication Date: April 9, 2011

It has long been my dream to see Hawaii. My husband and I are in our upper 60s and finally decided that it was now or never. NCL's Hawaiian cruise included the 4 largest islands and seemed our best bet. For me it was more about the destination than the cruise. We let NCL make all the arrangements including the flight to and from Massachusetts to Honolulu. We also booked an excursion on every island through them. Doing things this way was worry-free. From the moment we were met at the airport by an NCL representative to the time we left Honolulu after a 2 day post-cruise stay, everything was taken care of. The trip exceeded my expectations in all areas.

I had read some negative reviews about the Pride of America, but we found the captain and crew to be extremely friendly and helpful at all times. Our balcony stateroom was small (as expected) but with plenty of room for us to unpack everything. My house should be so organized! The ship seemed very clean to me. Although our stateroom showed some signs of wear (a chip in the woodwork

and a crack in the vanity) it was very clean and the queen-size bed was really comfortable. That was a huge relief as it is a big deal for me to get a good night's sleep. On past cruises we have always used the dining rooms, but on this cruise we fell in love with the ease of the Aloha Café and ended up eating there for every meal. The food was simply great and by using the cafeteria, we could make any combinations we wanted.

We chose to have NCL take care of all our excursions because we were unsure how to manage it otherwise. The ports in Hawaii are all very simple to deal with, however, and I now know that I could have booked tours independently. Tour buses for other than NCL-booked tours were always lined up right next to the NCL ones and there were no crowds such as you might find in the Caribbean. For peace of mind use NCL, but if you're more adventurous and/or want to save some money you can book the same (or other) tours on your own on-line. Since you cruise each night, you have more time than usual in the ports giving you plenty of time for a long excursion or individual travel to get a good look at each island. The only hard part of the whole trip was the long flights. My advice is to bring plenty to do, such as puzzles, electronic games and/or readers, earphones, etc.

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Western Caribbean
Publication Date: February 26, 2011

"No booze in the stateroom"

We've travelled over ten cruises before this one with Norwegian Cruise Lines, so we're well aware of the restrictions that are in place regarding the bringing on board of liquor. All the previous cruise lines we have travelled with have, however, turned a blind eye to liquor packed in checked luggage.

Not NCL. On boarding, I waited for five hours for my checked baggage to arrive; eventually, I got a note telling me that I had restricted contents in my bag and that I would have to go to a certain location to have my bag searched. Proceeding to that location, I found a queue of about two to three hundred angry passengers in the same situation. After a long wait and a humiliating search, my checked two litre bottles were confiscated for the duration of the cruise.

During the lineup, I had plenty of opportunity to commiserate with fellow passengers about this appalling lack of consideration for customers on the part of NCL. One guy had brought along a bottle of his favorite Kentucky whisky which he knew would not be available on just about any cruise

ship, but it was taken anyway. Without exception, all were vowing that this would be their last cruise with NCL.

So, why do they do it? Well, it must be partly because of the liquor prices. NCl charged consistently charged a couple of dollars or so more per drink than on the cruise we took with a competitor immediately following theirs. I even asked for a bar menu and the standard drinks were listed, but no prices! Clearly, NCL is aware of their predatory pricing and can't bring themselves to admit it, and do all they can to maximise their liquor profit.

Another problem is with the "free style dining." Firstly, you don't get the opportunity to get to know dinner companions in the same way that traditional cruise dining gives you. Although we were prepared to accept that, what we were not prepared for was the 20 to 30 minute wait for an available table at dinner. It was possible to make an advance reservation (at least several hours in advance), but even then you had to wait 10 minutes or so. Furthermore, if you got into the restaurant after 8.30 pm or so, in the hope of avoiding the crowds, the waiters were clearly agitated at having to serve so late, bringing on courses before you had finished the previous one.

The food itself was generally poor. At dinner, I did get excellent roast pork loin once, other times not so good. For instance, once I ordered "rack of lamb," only to be served with a couple of extremely tough regular individual lamb chops, not the delicate small juicy ones you normally associate as a rack.

There are numerous premium-priced "specialty" restaurants on board, which again tells you something about NCL's eagerness to extract yet more money from its customers. For instance, there is "Le Bistro," a restaurant offering French cuisine for an extra $25 per person. But what most diners don't realise is that once inside, to order any item you wish from the extensive menu may cost you $10 more. Check the menus carefully prior to using these establishments.

What can I say to be positive? Well, the standard of entertainment is very high and presented in a beautiful theater. There is lots to do daytime with plenty of interesting and fun activities. We had a very spacious penthouse suite with the services of a butler and a concierge fresh flowers and a welcome bottle of champagne, etc. The concierge was particularly helpful. The balcony was huge, but being forward (just below the bridge) was almost always unuseable when the ship was in motion due to the high wind.

Beware of some of the shore excursions. We went on a snorkelling trip at our Belize stop and the boat we were taken on was totally unequipped for this; no rear platform for easy access to the water and the rental snorkel gear was defective. "Lunch" consisted of dried-up roast chicken with rice and beans, worth all of $3. In fairness to NCL, after we complained about this to NCL our money ($109 per person) was completely refunded.

In summary, although NCL offers some very attractively-priced cruises, they more than make up for it once you're on board. And, because of the outrageous liquor seizure, We will never sail with NCL again.

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Eastern Caribbean
Publication Date: February 12, 2011

My husband and i have been cruising every year for the last 20 years or so. NCL is the only cruise line i would not go on ever again. The only good thing was the room was ok. This new alternative dining was terrible. Everyone wanted to eat at the same time pretty much any ways and it was always a bottle-neck to get a table with every one waiting to be seated to a table. Normally you have your own table and casually go to that table at your scheduled dining time. The food was terrible and very repetitive at every meal. That's because you no longer could get certain foods unless you went to there restaurants and paid for your meal. The service was bad because they were going to get paid if they gave you good service or not. Next item..if an attorney is reading this i would like to know if our rights were violated. Caution cruisers...i was woke up by 3 police officers and a huge dog. They said they were doing a random cabin search and we were one of the lucky ones.

We were not singled out, as i did see them search randomly other cabins. That's my domain for the week just like it is my home, and i don't feel they have the right without a search warrant to come in. Have further details but won't elaborate unless someone wants to e-mail me..
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Western Caribbean
Publication Date: December 25, 2010

Let me begin by stating that I have been a loyal NCL client for several years traveling in older ships like the Sun and the Sky as well as some of their new ones such as the Pearl the Dawn and the Pride of America, and always enjoyed the entire experience from start to finish. I especially enjoyed the freestyle approach to traditional cruising and their casual and friendly atmosphere. It was with great anticipation that I waited for the chance to sail in their newest and much publicized ship; the Epic. Unfortunately my schedule did not allow me any free time during the year except for the holidays so I decided that a Christmas/New Year cruise would be a great way to spend the holidays, yes it was almost double the price of regular sailing but I thought from previous experience that it would be a special trip.

From the very beginning it seemed that everything went wrong, the check in process was horrendous although we queued behind the line that was marked as "Latitudes Express Check-in" we quickly noticed that the other two lines for regular check in were

moving quite speedier than ours. It then became obvious what the issue was, there were three sets of desks with four agents each; the express line with four agents was handling twice as many number of guests than the regular lines because there seemed to be more latitude members than not, so the express check in became the wait forever check-in. After the hour and a half wait to check in (double the regular line) my wife and I finally were able to board, we could hardly contain our excitement as we almost sprinted to the gang way and onboard. It was as if someone had deflated the tires out of our brand new car, to our surprise and disappointment when we entered the ship there was no great entrance, no beautiful atrium or lavish lobby, whereas most ships would give you the best possible best impression upon first boarding; this ship decided that entering through the Casino was the best possible impression. The air was thick with the stench of cigarettes and it was dark and uninviting. Rows and Rows of Slot Machines and card tables was what we saw for as far as we could see. There was no one welcoming us aboard, in previous trips there was always crew members that with warm smiles welcomed us aboard, offered us a complimentary drink and directed us where to go.

Absolutely no one even acknowledge us, the few crew members we could see were nowhere near the entrance and seemed pre-occupied with other duties. This was a Christmas/New Year's trip, I had paid premium for this because the same cabin at any other date was 40% cheaper than what I paid; and there was nothing to signify that this was in any way special. Because no one directed us where to go we tried to go to our cabin, it was already past 2:00pm and assumed that the cabin was ready but the doors leading to the state rooms were locked so we instinctively went to the pool deck were we knew from experience to congregate until the rooms were ready. A novice passenger would have no idea where to go as there was no directions given upon boarding. At bout 4:00pm the overhead announcement was heard advising that there was going to be a drill in 30 minutes, there was no announcement that the cabins were ready.

Upon entering our balcony stateroom we were pleased, the room was bright, sleek and modern looking. It wasn't until we were all the way in that we noticed how narrow the cabin was, there was very little floor space and noticed we could both barely move about the cabin at the same time; it felt very cramped. The cabin was curved like an S I assume to give it a modern look but it made for a weird bend on the couch that made it very uncomfortable to sit and it added to the feeling of being tightly packed. Later that night we concluded that this stateroom was considerably smaller than any of the other balcony staterooms we had ever been in, it was about the same size as an inside cabin that we had stayed in at an earlier cruise with a smaller ship, on that occasion we paid $299 for it and thus expected to be small and cramped and therefore met our expectations. This definitely did not feel like a $1750.00 per person cabin, when we went to bed that night another discovery was abound when my 5'4' wife laid in bed and found out that her feet dangled over the bed when she laid flat, mine dangled considerably more since I measure 5'10"; we had to curl up in fetus position to fit in the bed. The bathroom was a major problem for us, at first although it was a little different than what we were accustomed to, it looked innovative and we thought it would be a good idea that we could use the shower independent of the toilet. This fact then became embarrassingly painful later on when it was time to use the facilities and we realized that it is basically a very thin plastic see-through door and wall. The feeling was unmistakably uncomfortable even with your wife of more than 16 years. There are things that are just private, going to the bathroom is one of them, it is not glamorous, it is not pleasant but it is natural and as natural as it is it is also the most private act a human should be able to do and to feel that someone can not only tell what is going on, but also hear and forgive me for my bluntness but also smell was disgusting. The worst part was that when the Cabin's door opens the first thing everyone sees is the toilet, we made every effort to make sure we were not in there whenever the other opened the door. As we walked through the hallways I cannot tell you how many times we walked by an open cabin and had to look away in order to avoid uncomfortable situations.

After the mandatory drill which is something we normally dread as it is usually chaotic, but I must admit was very well handled in an organized and expeditious way, we returned to the cabin to freshen up only to discover that the TV was not working. I tried to use the phone and call guest services but the phone touchscreen was also not working, I dialed 0 but it gave an error and would not dial. I checked the room for any type of directory or information on how to contact the guest services but there was nothing other than to use the phone's touchscreen. I went down to the guest services desk where I waited in line for over 30 minutes because there were only Two service representatives actively attending to the guests, there were others but they were so engrossed in their computers that they rarely even looked up or acknowledge the growing line in front of them. I reported the problem and asked for an extension I could call in the future, I was told to dial 00. After dinner we returned to the cabin, the TV and phone still were not working, I called 00 and again reported the problem, they said someone would check it and call me back. We left our Cabin again and came back about an hour later, still no change in the state of the phone or TV. I dialed 00 again and this time the person who answered was able to fix the problem on the spot while I held with them on the phone for a few minutes. The phone took a while longer to get fixed but it was obvious that this was a minor problem that could be fixed remotely and easily yet it took me several hours and three attempts before I reached someone who knew how to fix the problem.

We decided to explore the ship's amenities, this was not very difficult or time consuming as all of them were concentrated in the middle of the ship on floors 6 and 7 directly off the casino. It was definitely crowded; it was hard to get through the mass of bodies to get from the back to the front. Who in the right mind would put most of the public areas right smack in the middle of a ship that holds 6,000 guest and 1800 crew members? Next was the overwhelming cigarette smell; it was always present because as you must very well know most of the guests that frequent the casino are also heavy smokers. In other ships this had never been an issue as the Casino was situated separate from the other public areas and enclosed on its own. Again, why in the world would you put the casino right smack in the middle of everything? It was so bad that we noticed that there were portable air purifiers on the floor every couple of feet on each side of the halls; we tripped on them several times. This was appalling, how can you have a brand new state of the art ship with portable air filters on the floor, how more ghetto can you get? It was a clear sign that the ship had not been designed for the guests it was designed for the profits. In the next few days we began to dread having to go down to the restaurants or bars because we knew we would pass through the cloud as we came to refer to it, of smoke. Our clothes reeked of smoke within a few minutes and no matter where we ate with the exception of the Garden Café upstairs we could at least have the faint aroma of it.

As soon as the ship left port we began to feel the swaying of the waves, it was surprising to us that we were able to feel the strong waves as we did, We had been on smaller ships with rougher seas and not felt it so bad; It was very hard to walk about without holding on to the railings. For the first Two days the boat rocked and swayed uncontrollably and it was causing guest to get sick, we decide to stay in our cabin as much as possible to avoid getting sick ourselves. I would never think of blaming a cruise line or a ship for bad weather, it happens, we understand that and we rolled with it, however the following days the seas were calmer and the weather was clear and mild but to our dismay the ship continued to sway from side to side. When we inquired to the crew as to why the ship was swaying so hard, we were told that it was normal for a ship this size to sway a little. I am not an engineer by any means, but it was clear even to me why this ship swayed this way, it is by all accounts the tallest ship in the sea however it has a relatively narrow base for its height thus causing a pendulum effect when confronted with moderate wind speeds. We also discovered that the thrust engines on the sides of the vessel vibrate violently, we compared it to being on a plane undergoing turbulence. The worst part is that when the ship is docking it is these engines that do the bulk of the work and the vibration was so hard that our cabin rattled and shook feverishly. The noise was deafening as the flimsy shower and bathroom doors hit their respective frames; the first morning it was so startling and scary that we thought there was something wrong happening. We jumped out of bed half asleep and went out to our balcony to see what the whole ruckus was about. It was soon evident what it was and we were relieved when we realized that the ship was attempting to dock. The feeling of relief quickly turned to anger as we now realized that our $1750.00 per person stateroom was louder than a construction site downtown in the middle of rush hour. The docking process took 30 to 40 minutes and thus the shaking continued for that long. I have a recording of this, I knew it would be hard to believe by our friends and family and so I have had to play it numerous times. Since the ship docks very early in the morning we had to endure this on every port of call and consequently had our very own wakeup call complete with special effects.

On the second day of our vacation we had reservations for the Cirque dreams show, which was cancelled due to the weather. We were disappointed but understood why it had to be cancelled, what I do not understand is why when I tried calling the ticket desk to see if I could re-schedule no one answered. I stayed on the line for over 45 minutes being very patient and no one picked up. I decided to go to the box office personally to inquire only to be told that there were no more available shows. Like I said I do understand that unforeseen circumstances arise and it was prudent to cancel the show for safety reasons, however I cannot understand why it could not have been re-scheduled for another day. Certainly all of the evenings were already booked but how about adding a matinée performance or two, again we were met with disappointment it was becoming a pattern. Since we are now speaking of entertainment lets continue, our experiences before had always been that there was always a show or production available every evening, what we discovered was that there were about 4 shows available for free and they had to be reserved way ahead of time, but no longer were shows available if you wanted to see them again or if you missed the reservation. Was it not the concept of freestyle cruising to do whatever whenever you wanted? Now everything has to be reserved and scheduled and if for whatever reason you can't make the reservation then you are out of luck. There are 4 free shows, the Blue Man Group which we saw on the first night, it was very loud and we were not particularly impressed with the show; basically it is Three guys painted in blue paint spitting paint at each other and the audience. The big highlight of the show was when from the back of the theater Toilet paper begins to roll down and the audience must push this paper to the front of the theater until at the end the entire theater is covered in toilet paper. This was to say the least not a very sophisticated production that I would have imagined was worthy of what was called a luxury liner. The only Theater on board was the Epic Theater which was all the way on the front of the ship, it was very small compared to the size of the rest of the ship and it probably only held 600 to 700 people, it was shabby and not very visually appealing, again not what I had imagined a brand new ship would offer. Other shows included a Legends in concert which were Three artist impersonating Rod Stewart, Britney Spears and Michael Jackson. The Michael Jackson impersonator was pretty good but the others especially Britney Spears were amateurish and not very good. There was also the Second City Comedy group that did improve comedy sketches; it was just OK, nothing special. There was also a Comic Magician, this show did not need reservations so anyone could come provided you got there early enough to get a seat. With such a small theater we realized that we probably needed to be there early to get a seat , however there was a performance by the Blue Man Group right before this scheduled performance and although the daily cruise newsletter instructed you to go to deck 6 the actual entrance to this show was on deck 5. Of course no one knew this including the crew members standing outside the door not letting anyone in. When the previous performance let out there was a large crowd waiting to get in and as you can imagine there was a big commotion. By the time we got in the theater it was completely full, apparently some people knew to go to the 5th floor and wait to enter the theater when the previous performance ended. We were not able to attend this show so we had to wait for the next day he was only performing Twice on a seven day cruise so if you miss them, too bad. The next day we aited in the 5th floor but again no one really knew where to go, finally I went to the Guest services and someone came over to guide everyone through a hidden corridor that led to the back of the theater where the performers enter and exit. We waited there for 45 minutes for the other show to end, it was very hot and very uncomfortable. By the time we entered the theater everyone around us including us were very aggravated, I really can't tell you if the show was any good because I was in such a bad mood that it would not have mattered how good the show was the whole experience had left a bad taste in my mouth, my conclusion was that this theater was not designed for the guests comfort. Aside from that there was the Circus dinner show which we did not see but that will cost you an additional $25 per person and the Murder Mystery Lunch which is performed by the Second City Comedy Group, it is just another improve performance that will also cost you $20 per person. There were a few performers playing the piano or the guitar from time to time at different bars or restaurants but again none that I would consider great performers.

The other thing that became painfully obvious was that if you wanted to take advantages of the amenities they will cost you extra. If you wanted to bowl, there was a fee, if you wanted the circus show there was a fee, if you wanted to go to the Ice bar there was a fee. This was such a big hype during previous cruises; this would be the only Ice bar at sea and pictures of a very cool and sophisticated place had been shown and frankly it was something we were dying to see. Well it cost us $20 each to don a furry poncho and walk into a walk-in freezer with a bar on the side. It was not lined with large Ice blocks and ice sculptures as we were led to believe. It was lined with acrylic blocks and acrylic statues made to look like Ice but far from it. This was just another way to get you to spend money and a photographer was there the entire time taking pictures by the statues of everyone in the bar. In other words we paid to get our picture taken and then we would have to pay more if we wanted the picture. Even the specialty restaurants which we were used to paying a little extra for better quality food had an extra fee if you wanted the lobster or the filet mignon. One night we were charged for a hot chocolate, I never felt so nickelled and dimed in my life. Worse yet I never felt so robbed in my life!

One of our favorite things of course is the food, who doesn't gain a few pounds after sampling so many delectable options as you have on a cruise? Normally I would rave, but the truth is that although the food was fine when we went to the specialty restaurants we would often encounter the same appetizer or dessert choices as the regular restaurants. On one occasion I specifically asked for a fried Calamari appetizer at La Cuccina, it was the exact same one I had had the night before at Taste; in fact it was the same chewy and rubbery consistency as the one I had sent back the night before. How can they consciously charge extra for something that is included free to begin with? There were plenty of restaurant choices however most of them were specialty and needed to be reserved well in advance and like I mention earlier the truly specialty dishes will cost more on top of the cover charge. And also at Cagney's Steak House we were told we could only have two sides, pardon me but hasn't it always been that you could eat whatever you wanted even at the specialty restaurants. The Free restaurants were OK, Taste, Manhattan Club, The Garden Café on the pool deck level and an Irish pub style restaurant on level 6. This one was always very crowded and reeked of smoke.

Like I mentioned earlier, most public areas were directly off the Casino on levels 6 and 7, there were several bars but they never felt separate it felt like just one large contiguous space so it was very difficult to feel like you were is a different environment. If music was playing in one of the bars it could be heard from the others and if it was a live performer it was obviously louder but you still heard the ambient music from another location. The main Atrium had a very large Projector screen TV where sports or movies would play from time to time, except they could not be heard over the massive loudness of the people traffic, music from all the bars or the overhead speakers. We tried to watch a movie once because we were so bored but could not hear a single syllable. The entertainment in the room was not better, there were only 5 available channels, 3 were news channels, 1 was the e! network and 1 is a continuous loop of all TV shows. Not to mention that the satellite feed was down most of the time so it was hit or miss.

The Pool area was something else; aside from the water slides which I am sure a big hit with the Children there are only three main pools and 6 hot tubs not including the private Villas which are private. Remember there are over 6000 guests, these pools look and feel miniscule. One of the pools is located on the back of the ship along with 2 hot tubs and a Gigantic TV Screen. This are is called the H20 Spice club and it is advertised as an adult's only section. Since my wife and I are childless we assumed this would be a good place to hang out and take some sun or read; however as we found out adults only is merely a suggestion. When we tried to lay on a deck chair we saw and heard a large number of kids running around. When I asked the bartender, who quickly came to see if I wanted a drink, why there were so many children in this are he gave me a vague response and walked off. The wait staff for the most part was polite and friendly unless for the bar staff and waiters. We had purchased the unlimited soda package as we have done on all of our other trips because we are not big alcohol drinkers; but every time we asked for a soda and shown our card we were met with a frown and at times hostile attitude. Of course they would not be getting the extra tip they would normally get from a premium drink so they were not shy about showing their disappointment. We would end up waiting 20 or 30 minutes for our drinks because they would make it a point not to go to the bar and get our order until they had another order for a premium drink. The service at from the Cabin Stuarts was not much better, our room was not made up until very late in the morning, one day it was 2:00pm and it was still not made up. Turn down hardly ever happened; it was done twice in our entire stay.

Since we had already been to these ports we did not book any excursions thinking that there would be enough activities during the day to keep us busy; that was not the case. During the days at port the ship was basically a ghost town, there was nothing at all to do. The first Two ports we stayed onboard but by the third port at Roatan we were stir crazy and needed to get off even if to just be on firm ground. When we returned later in the day we sat in the atrium on the 5th floor to rest and suddenly the lights went out, we were suddenly sitting in pitch black conditions. We stayed put where we were and the lights came back up within a few minutes but by then there were a great deal of confusion going on as to what happened. There was no explanation offered by any of the crew members nearby or the overhead speaker, it was as this had not happened or it was such a common occurrence that they were not fazed by it; they continued with what they were doing prior to the power outage. After about fifteen minutes the captain came on the overhead speaker to let us know that the elevators were non-operational and they were working on it. The elevators were down for about one hour and a half, it was very difficult to get around. After the elevators were restored there was still not an explanation for what happened, this made the rest of the trip a little uneasy as the question certainly remained as to what would happen if this occurred while at sea?

Given the way the week had gone we were cautiously optimistic about new year's eve, it was one of the main reasons we had booked this trip to be at sea at a great party for New Year's, we were told there would be several parties going on during the night. On New Year's Eve we found out there were Two, one on the Pool at H20 Spice and the other at the atrium. The festivities began at 10:00pm and at that time we went upstairs only to discover that a rock band was setting up to play, we remained optimistic that the music would be enjoyable. The longer we were there the more young adolescent and teenage kids we say gathering and by the time the band began to play it was obvious that this party was not geared to adults so we decided to go to the party being held at the atrium. When we arrived it was actually the other way around the band was playing a very nice selection of old classic standards and the crowd was considerably older. It seemed that the cruise director decided to cater to only two age groups and since we did not fit either we decided to spend the new year in our cabin. I never felt worse than that very moment, I felt robbed not just monetarily but I felt I was robbed emotionally. Instead of enjoying a great vacation I was dreading it, instead of relaxing I was aggravated and that was when I decided I had to write a review and let everyone know what a poor designed ship this is. I only wish someone would have warned me. This is not a ship designed to make guests feel comfortable and happy and relaxed, it was designed to bilk as much money as possible from their captive audience, it was designed as a pretty art project with it's over decorated restaurants and lounges but not for how people would feel or get about or enjoy it. If I was running this company I would seriously consider whether this ship held true to the fundamental concept of free style cruising and therefore belong on this fleet. If it was up to me, I would sell this ship to a budget cruise line, it would suit that style; it belongs with that trashy, tacky and ghetto clientele I would have never thought it belonged to NCL. I don't think I will be cruising NCL again, certainly no time soon but definitely never on this ship again.

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Publication Date: December 18, 2010


To begin, I should say that of all the cruise lines currently operating on the seven seas, NCL would have been the last choice. It seemed to be too gaudy, too nickel and diming, too 'inyourface' for my 'casual elegance' preferred style of cruising.

I am here to tell you that I was so wrong!!!

My 22 yr old son and I have cruised together off and on through the years, lately almost exclusively on Christmas vacation cruises. He attends college plus plays hockey both of which force me to be on a rather limited budget for cruises. That said, although I won't ever choose an inside cabin again, I still try to get as much bang for my buck as possible. As I was trying to find a cruise that went somewhere sunny, I was limited in the port of departure options so I - reluctantly - "settled" for NCL's Jewel. I chose the Jewel over the Gem simply because the Jewel allowed us to have Christmas Day on board, whereas the Gem returned to home port on Christmas Day. I will always be thankful that I made that


I had originally booked a Mini Suite at an extremely affordable rate I might add, but thanks to comments I had read on this site, I kept checking the NCL website to see if the rates went down as we grew closer. So glad I did! When I noticed they had gone down by $50 per person, I contacted my TA and he got me upgraded to a Penthouse Suite at no additional cost. They also gave me an on board ship credit which proved to be invaluable! Therefore we were set to sail in a considerably upgraded suite that included a butler and a concierge!

The embarkation and disembarkation were quick and seamless. One of the main reasons I started booking suites was the VIP embarkation process as I cannot stand for any length of time. They ushered us to the VIP check in and we were whisked onboard with barely enough time to catch our breath. Ditto the disembarkation.

The 'PH suite' (8130) wasn't really a suite, per se, but it was roomy enough for both of us to live in for the week. There was a fresh flower arrangement, a complimentary bottle of wine (from the TA) and a large bowl of fresh fruit waiting for us in the suite. There was plenty of cupboard and drawer space for the two of us, two wall safes, a loveseat and a small table with four chairs. It also had a small vanity I could sit at to do my makeup along with a roomy bathroom and tub/shower. However the veranda was very small by anyone's standards as one could just barely fit two chairs and a small table on it, and one of the chairs could only face sideways as the verandas curve precluded it from facing aft. Still we were content. I had brought along a short extension cord with extra outlets which proved to be very handy.

I should point out that these suites only have Queen beds, which cannot be separated, so my son had a roll-away bed while I got the entire luxurious bed to myself. And I have to say this was one of the most comfortable beds I have EVER slept in... It was heaven! I ended up spending a lot more time on it than I had planned, simply because it was so heavenly! My son's roll-away was also extremely comfortable, albeit very narrow.

I took the suggestion of adjusting my "automatic service charge added daily of $12 per person" by going to reception and asking them to adjust it. We cut it in half as we hadn't dined in the MDR and I wanted to particularly single out the people who had been so good. One note: I had read a suggestion by another Cruise Critic member to offer International Calling Cards as part of a tip. That might have been a good idea at one point, but now, with Skype and internet cafes, that is outdated. I wasted $60 buying them and ended up bringing them home with me. As they are non-refundable, I don't know what I will do with them. Bottom line... Cash money is best.

When we first arrived in the cabin, I thought we were in the wrong cabin as there was no 'corner' view.... I had purposely picked an Aft cabin because I had read that one got the best view as the corner suites had a side and aft view. Unfortunately the Jewel is not configured for that. The aft cabins face aft... Period. I think they missed the boat (no pun intended) in their design of the aft corner cabins because at the very least they could have put a window on the side portion, instead of a blank wall. Nonetheless we were very comfortable there and I grew to appreciate the fact that there was a considerable walk from almost anywhere on the ship to our cabin... I didn't feel so guilty when I had those scrumptious desserts as I was going to walk them off!

The cabin stewards were friendly, polite and very helpful.... They remembered us by name as we passed them in the hall and quickly determined the best time to come in and service the cabin so as not to disturb us. The butler was pleasant and accommodated our requests, however the star of this whole cruise was our amazing concierge, Adrian. He was magical. There was nothing that he couldn't do, our wish was his command. I freely admit that he spoiled us rotten, so much so that we have both vowed that the only cruises we do from hereon will be with him. He MADE this cruise the best cruise we have done - ever! The PH Suites (and above) come with their own type of cell phone with which we could call our butler, our concierge (both pre-programmed into the phone) and any cabin. It was a boon to have and saved many steps. Wonderful idea!

The only negative in the suite was the water in the bathroom sink. If you wanted hot water, you had to turn it on full force and go away for five minutes (at least), by the time you came back, it would be tepid, and eventually get to warm. Then, the next time you used the sink, if you wanted warm water you were in luck, but if you needed cold water, you had to go through the same process all over again. I mentioned it to the cabin attendants and they sent an engineer but he wasn't able to make it any better so we just planned accordingly. For some reason the bathtub water faucet was not half as bad but it was difficult to reach if just wanted to wash your hands or get a glass of water as it had sliding glass panels as a shower curtain.

As to the food, we only went to the Specialty Restaurants, never one of the Main Dining Rooms so I can only comment on them.

Cagney's - the steakhouse ($25 pp surcharge): this was the one I was most looking forward to as on a Carnival cruise we had gone to their specialty steakhouse and had the best steak we had ever had in our lives. Unfortunately

Cagney's must buy their meat somewhere else. My rib eye was thin (half an inch?), gristly and lacklustre. Very disappointing.

Le Bistro - European cuisine ($20 pp surcharge): This restaurant quickly became our favourite. The Rack of Lamb was superb and they tried very hard to create a mint sauce for me, rather than the plain mint jelly. The waiters were exceptional, remembering our names and preferences immediately upon seeing us. I highly recommend this venue.

Chin Chin ($10 pp): we had both Japanese food and sushi here... Very nice, but not very memorable.

Tango's Tapas ($10 pp): excellent lobster tacos!

Tapanyaki ($25 pp): where you sit around the chef who performs admirably with his knives but whose food was just adequate.

Another bonus for having a suite is that for breakfast we could dine at Cagney's with other suite members. Thus we were dining with only 20 or 30 people max and with nice views and excellent service. We also learned near the end of the cruise that we could have ordered breakfast from Cagney's menu and have it delivered to our suite, rather than order from the regular room service menu. Cagney's offered more choices (than the room service menu) and - since it came from Cagney's kitchen rather than the MDR kitchens, it was nice and hot!

The Chocolate Lovers Buffet featured a large variety of chocolate items, cookies, cakes, pies, cheesecakes, sundaes, fondues, ice creams etc. etc. It was mobbed and not really worth the time, I thought.

Embarkation and Disembarkation was a dream for us. What I neglected to mention was that my son had left a bag with his shoes hanging from my wheelchair handles when we got in the cab to go to our hotel. We realized our mistake our when we got to the hotel. I promptly called the line and after a number of "overseas" calls (the ship is registered in Panama I believe), the Captain (yes I was given the number to the bridge accidentally!) patched me through to our indefatiguable concierge. After learning of the loss, he said he would find them and would email me. I really didn't expect much, what with the 3000 people getting off the ship and the 3000 people getting on, but within hours Adrian - that amazing concierge - emailed me that he had indeed found the shoes and would be sending them off to my son.

Bottom line.... I can't say enough about the ship and especially its crew. I would give Adrian a good 65% of the accolades, the beds another 20% and Le Bistro (specialty dining room) the remaining 15%.

It reminded me of how splendid cruises of yesteryear were - and could still be - with all the pampering and lavish attention to detail we experienced on this ship. I HIGHLY recommend her - as long as you travel in a suite and as long as Adrian is her concierge.

Bravo NCL! Bravo Jewel! Double Bravo Adrian!!!

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Western Caribbean
Publication Date: December 12, 2010

Theres A place called Hell on the Grand Cayman Island. But You dont need to go there just cruise with NCL Cruise lines & your there.

I sould be cruising now but I,m writing this from my home. Arrived in Miami DEc-12-2010 3:30 Airline delays, Called NCL Rep . They said fly to Grand Cayman & meet the ship tuesday. $400.00 oneway ticket for 2. Hotel Two nights $500.00. Tuesday came but NO NCL Dawn. NO rep also, Just the port ethority to give use the bad news. $500.00 oneway ticket for 2 to miami. Cruise cost $1192.00 Airline Tickets From Minnepolis to Miami & back $674.00




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