Year Started: 1965
Ships in Fleet: 18
Summary: Princess is one of the most consistently excellent cruise lines in the upper mainstream to premium group. All the diversity of larger ships but personalized service.
Regions:Alaska, California Coastal, Panama Canal
Good for: Teens. First-time Cruisers. Families.
Regions:Alaska, Asia & Africa, Australia
Good for: Families. Teens. Children`s Programs.
Regions:Canada, Caribbean, Europe
Good for: Teens. Children`s Programs. Group.
Regions:Alaska, California, Hawaii
Good for: Teens. Children`s Programs. Group.
Regions:Caribbean, Europe, Transatlantic
Good for: Seniors. Value for Money. Group.
Regions:Caribbean, Europe, Transatlantic
Good for: Seniors. Disabled Travelers. Overall Service.
Regions:Alaska, California, Hawaii, Mexico
Good for: Teens. Children`s Programs. Families.
Regions:Alaska, California, Hawaii, South America
Good for: Families. Overall Service. Seniors.
Regions:Canada, Caribbean, Europe
Good for: Families. Seniors. First-time Cruisers.
Regions:Caribbean, Europe, South America
Good for: Teens. Children`s Programs. Families.
Regions:Asia & Africa, Australia, Europe
Good for: Group. First-time Cruisers. Families.
Regions:Alaska, California, Hawaii, Mexico
Good for: Overall Service. Seniors. Families.
Regions:Alaska, California, Panama Canal
Good for: Seniors. Group. Singles.
Regions:Asia & Africa, Australia, Europe
Regions:Asia & Africa, Australia, Europe, Hawaii
Good for: Seniors.
Good for: Overall Service. Foodies. Seniors.
Regions:Asia & Africa, Australia, Panama Canal
Good for: Seniors. Group. Families.
Regions:Asia & Africa, Australia, South Pacific, Tahiti
Good for: Overall Service. Disabled Travelers. Seniors.
the cruise was awesome the ship was great the staff were excellent but the food was terrible .It was cold not well presented in the buffet areas . We tied the restaurants and not much better.the internet service was horrible ,never worked very slow When I got back I phoned Princess about this cruise and complained . They gave me no satisfactory reason for this bad food and internet service , so I asked for some rebate of my fare. they told me to seek legal council. Not a great pr move on their part, so I guess it is buyer beware . Plus we had an outbreak(supposedly) of noro virus on board, 50 sick out of 2600+crew. I really do not think it was noro virus ,since this spreads very quickly. My thoughts are with food poisoning because of cold food. Hopefully cruisemates will be unbiased and release this review
GRAND PRINCESS EASTERN CARIBBEAN CRUISE
This was my third Princess and my tenth cruise overall. For my friend Jan, it was her first ever cruise and she couldn't have been more impressed. We left the hubbies home for a girls' week of fun. Stayed at the Embassy Suites 1 day pre-cruise which was an excellent choice. We had booked Princess transfers and the move from the airport to the hotel was seamless. Our room wasn't ready so we left our bags with the bell desk and set off in search of lunch since breakfast had been at the airport around 6:30 AM. Jan had some recommendations from a co-worker who had lived in Ft. Lauderdale so we chose Anthony's oven-fired pizza. Not knowing where it was, we took the shuttle for $3/pp. It turned out not to be very far from the hotel.
We decided on sharing a large salad and ordered a personal pizza each. It was way too much for us to finish so we took the leftovers with us. The shuttle driver had given us his card so we could call for a pickup but he was stuckin a traffic jam on RT 75. Looking at the street signs, I figured out that we were only a few blocks from 17th Street so we walked back to the hotel w/o any problems. There was a CVS pharmacy right on the corner which was great since I had forgotten a few personal items.
Back at the hotel, our room was ready so we were happy to sit down in the air-conditioning and put our feet up for a few minutes. I don't know what it was, but we both were complaining of swollen feet which made walking around rather uncomfortable. After a brief rest, we took off in search of the Total Wine shop. Everyone said it was right behind the hotel but what they don't say is that there is quite a nice strip mall there and the wine store was in the far left corner. I even had some coupons to use. Purchasing one bottle apiece seemed to be the limit of our alcohol consumption.
Proceeding to the Dollar Store which is kitty-corner from the front of the hotel in another strip mall, we got gift bags for our Meet and Greet gift exchange. At this point, it was getting dark and we were getting tired. I was cranky because my feet hurt so we headed back to the hotel for the free evening cocktail hour. One drink each seemed to satisfy our thirst and made us very relaxed. Still full from the pizza, we opted out of dinner and headed back to our room for a shower and bed.
Setting the wake up call for 8 AM, we were up early and started getting cleaned up for breakfast. Our breakfast was great with made to order omelets and other things. The letter from the cruise line told us to have our bags outside our rooms by 10 AM and be in the lobby at noon for check in with the Princess reps. They were late so everyone was milling around getting antsy to leave. General chaos reigned as everyone tried to get their health forms and to identify their luggage for transport. This was the only problem with using the Princess transfers. Once the buses arrived and everyone had their luggage loaded, it was much better. Dropped us at the correct pier where we took our carry-ons through Security and checked in to receive our room keycards. We stopped for the boarding photo and then went up the correct ramp according to our cabin number. Found our room without any problem and dropped our stuff.
Our cabin attendant was Savone from VietNam and he got everything we asked for; robes, top sheets, extra hangers, 2 tote bags. He was quick with cleaning the room when we were at breakfast and did a superb job.
We were in Caribe 308. The room looked identical to the one I had previously on the Grand in 2008. I was disappointed in the balcony. Although it was quite spacious, there was no rubber matting and the 2 chairs were recliners but no foot stools so they were actually not very comfortable. The reason that was given to other cruisers for the lack of matting was weight which is ridiculous when you realize the ship lost 4 Tons with the removal of Skywalkers. What was 113,000 RT in 2008, is now 109,000 RT. The probable reason is cost cutting.
Jan wanted to do the "Treasure Hunt" card we were given upon boarding. It required you to find different departments on the ship and receive a stamp for each one. We dropped the cards into a box by the pool for a drawing. The nice thing about it was it makes you become familiar with the ship. Jan was totally blown away by the beauty and size of the Grand. She kept saying she felt she was in the first class section of the Titanic! This was the only frame of reference that she had to cruising. We ran up to the Sanctuary to reserve some space for a sea day only to be told we had to be there @ 8 AM on the day desired. International Cafe won our lunch choice for shrimp and chicken salad.
While eating we heard the first announcement for the muster drill telling us to bring our life jackets with us. When we got to our room, the luggage was there so we dragged it in and got ready for the muster drill. With the Costa Concordia disaster so fresh in everyone's minds, I have to say this was the most attentive muster drill I have ever attended. Next up was the sail away by the pool with the band and lots of fun and excitement. Our names were not drawn for the Treasure Hunt but it was fun anyway. Got our specialty drinks and watched the ship leave the pier.
Back to the room to unpack and clean up for dinner. We had Anytime Dining and this was the first time I had tried it. I think it worked very well and I would do it again. First night at 7:00 was very busy but we got a pager and only had to wait 20 minutes. We agreed to share a table at every dinner and met lots of very nice people. I was wondering how Jan would like the menus as she is a picky eater. Princess now has "Down-home" entrees on the menu and Jan ate them at least 3 times.
There was quite a range of ages onboard from a 6 month old baby on up. It was nice because the late night activities were well attended. The Princess Pop Star competition was quite good and we really enjoyed attending it. Some very talented people were there. We went to the casino and I started out with a bang by winning almost $200. Jan won $30 on the slots.
Sunday was a sea day and One5 was the location for our CC meeting. The Meet and Greet was a big success. We met the Captain, Purser, Maitre'd, Executive Chef and Trent, Customer Relations. ( A real cutie!) Jan and I got our pictures taken with Captain Bilton who was so nice and accommodating. We met lots of nice people and loved crossing paths with them all during the trip. Tried the pool that day but it was rather windy and had some sprinkles. Of course we went to Bingo at least 5 times and never did win but we had fun anyway. Our first formal night we had to wait a short time with the pager but sat in the Piazza and watched the fashion show. Turned out we got a table for 2! Lots of jokes about our "romantic" dinner. Saw the comedian show and it was ok. Lots of people were walking out. Back to the casino and I won big again. Jan hit the slots for $65.
Monday was a partial sea/tour day. We arrived in San Juan @ 4 PM and we had planned a tour. Jan had never been to any of these places so we did a tour at each stop. In SJ, we went to San Cristobal fort for a self-guided tour and then a short stop in Old SJ for shopping. Jan loves to shop so she was in hog heaven in every port. Back to the ship for dinner and see a show but don't remember which one. We were too pooped to stay up too late and the casino did not open until 11 PM. Saw the first part of Princess Pop Star and thought it was very entertaining.
Tuesday was St. Maarten and this was the best tour we took. Booked the Orient Beach stop with lunch which was very good and 2 drinks. The beach was very nice and the water had big waves which I love!. I was sorry I didn't have a boogie board to ride them. We come from Chicago where not only is our land flat but so is our water. Lake Michigan is not known for it's surf. LOL! Going back to the ship we could have gotten off the bus to go shopping but we had done some with the local vendors and were anxious to get the sand out of our bathing suits. Another nice dinner and back to the casino again. This time Jan won $300 on the slots and I didn't know when to quit when I had doubled my money and had a loss.
Wednesday was St. Thomas and we thought we were being so good to get up at 6:30 to we could eat breakfast before going on our tour to Magen's Bay. Thinking we had lots of time, we decided to go to the dining room for breakfast and as usual, were chatting away with our table mates while eating our meal. Excused ourselves to go back to the room and get our suits on for the tour. Looking at my watch, I was shocked to see it was 8:39 as our tour left at 8:20! We threw on our suits and ran off the ship to see no one waiting for us. Jan was for grabbing a cab to Magen's Bay and catching up with the tour. At this point, it started raining and I was not too keen on that idea. Back to the Shore Excursion desk where they were so kind to book us on another tour leaving in an hour.
Changed out of our suits and were on time for this tour which took us around part of the island and to Blackbeard's castle and it's 99 steps down to street level. From there we hit street level and all the shops in downtown Charlotte Amalie. Our best stop was Mr. Tablecloth where we both scored great Christmas linens. Jan really wanted to go to the flea market to score some deals and I was ok for a while but, still suffering with swollen feet I headed back to the ship by taxi. I sat on the balcony and finally opened up my bottle of wine. Jan came back just long enough to get more cash and run back to the shops on the pier to make one more purchase. We stood on our balcony and watched the Eurodam back out first while we waited our turn. Hearing some cries of "wait, wait, don't leave without us" directed our attention to the entrance to the pier to see several young women running to our ship. I heard someone on a balcony above us saying she heard the ship was missing 6 passengers. The "missing" made it to the gangplank where they boarded and were duly checked in. Back to the casino where Jan won another $300 and I was chasing my money. Saw the Motor City show and liked it but everyone who saw the Magician said he was fabulous. Sorry we missed him. Stayed up late to watch a movie in the Vista lounge; "The Debt" which neither of us had seen before.
Thursday was our last sea day and I ran upstairs at 8 AM to reserve our spot in the Sanctuary from 1-5 PM. Jan got her lounger in the sun but I am definitely a shade girl and I had trouble finding and keeping a spot. Most of the loungers are set up for 2 together so the odd single person is hard to accommodate. Everyone talked about how great the service was up there but honestly, no one came around with water spritzers, I-pods or menus. I asked for a menu and finally got one. Jan and I both ordered something and waited quite a while for it to arrive. Turns out one of the waiters dropped a whole tray full of lunches and they had to re-make everything. I wanted the tuna pate with pita bread but the "tuna" was not what I received. Vlade from Macedonia was knocking himself out to please us. I mentioned the food error and he went to get us 2 additional entrees as well as to replace my mistaken order. We ended up with 3 lunches!
We went to the Captain's Circle cocktail party in the Vista lounge that I was invited to as a repeat cruiser and got a free drink and snacks. I have learned not to accept the drinks the bar staff is pushing at these things and wait for someone to ask me what I want. The Captain was very welcoming and mentioned that there were so many repeaters so they had 3 of these meetings scheduled. Off to our last formal night and sat with one couple from Texas and 2 couples from Canada. There were 7 lobster dinners and 1 short ribs. (guess who?) I was very disappointed in this meal as I think they feel that the lobster is the star of the plate. It was served with white rice and carrots. This is an elegant dinner? I thought the presentation was not that great. There was a sorbet for the Chef's Special night which I passed on as I am diabetic and thought it would be too sweet. No one at the table liked the combination of flavors, especially with a sprig of thyme in it.
Back to the casino where they finally got us good and we left with our tails between our legs. Saw the show British Invasion and it was not bad but the usual cruise ship show.
Friday was our Princess Cays day and we had rented a bungalow. Unfortunately or not, we slept in and had a late breakfast. Our priority tender tickets were a moot point since almost everyone who wanted to be off the ship was already there. Jan had popped for the Gourmet Lunch which they wanted to serve us immediately. We prevailed upon them to wait a little time. The appetizer alone was enough for a meal. They brought 8 dinner rolls for the 2 of us! Vlade was our server at the bungalow also and brought us plates loaded with everything on the buffet table. There was enough food for 4 people. We had a table with 4 small chairs in the bungalow and 4 loungers outside it. I was never a big fan of the beach there and even though we both had surf shoes we did not really venture too far into the water because of all the rocks. After Orient Beach, this is actually a come-down. Princess really has a huge facility there with 3 different buffet areas, very nice clean bathrooms and some vendors. Jan wanted to do her last bit of shopping so we ventured outside the gates to the small area of vendors there. It was the usual tourist stuff but Jan found some jewelry for her granddaughter. I was all shopped out by that time. The line for the tenders was long but moved fast. It was good to get back on the ship.
Being the last night for our cruise, it was a bittersweet ending. We went for anytime dinner and ended up at a table for 4 which we shared with one of the couples from our first night! We decided to head back to the cabin just to get everything packed so we could enjoy the last evening. Back to the casino for one last chance and joined all the other losers. One of the nice things about playing the table games, you get to know several people because you all are there together every evening. We crashed for the last time and set a wake up time for 7 AM.
Our last breakfast was in the buffet and we shared that with one of the couples from our formal night dinner. Jan had just discovered the chocolate croissants and grabbed one for the wait in the airport. Our disembarkation group met in Explorers lounge and we were only there for about 15 minutes before we were called to disembark. Found our luggage, went through customs and headed for the bus to the airport. While we were sitting waiting for our flight we heard people talking about an outbreak of illness on other ships. So glad it wasn't on the Grand!
Hubby picked us up at Midway Airport and our vacation was over but not forgotten. All in all, we had a great time and Jan can't wait to take her next one. We are hoping to get our nursing school classmates together for a 4-5 day reunion cruise next year.
A Royal Caribbean Fan Impressed by Princess
We (DW & I, 50's), did a Southern Caribbean cruise on Crown Princess (private island of Princess Cays, Curacao, Aruba). Crown Princess, (in our opinion at least), offered a great cruise with nothing lacking.
PRE-CRUISE: We booked Embassy Suites through Princess (included transfers from the airport to the hotel to the ship the next day). No complaints about the hotel itself (Princess arrangements were another story). They had a free manager's reception for two hours Friday night (free drinks, snacks), plus a very nice breakfast the next morning. I would stay at Embassy again, but I probably wouldn't book through Princess. We had to be with our bags in our room at 9AM (they came to take the bags around 9:45), then we had to go to the lobby at 11AM, identify our bags, then check in with a Princess Rep to get a seat on the bus to the Port. That basically blew the whole morning which could have been spent seeing more of the local sites. We were assigned the first of two buses to leave the hotel for a five minute drive.Our luggage has a mind of its own apparently; it decided to take the second bus. By the time we got our bags, tipped the porter for moving them two feet, and approached the embarkation desks, it was after 1PM. I can't really comment about Embarkation itself: it was very easy, but by time we went through the whole process, almost everyone else was onboard.
THE SHIP: Crown Princess: immaculately clean, a very beautiful ship. We had a Caribe Deck Balcony cabin, mid-ship with a large balcony. No towel animals (Does Princess not do this? Talked to others who had none), but a very attentive Room Steward. Small bottles of shampoo, conditioner, and lotion, along with medium sized soap bars were provided in abundance. CNN and ESPN (but often the International versions) could be found on tv along with numerous other channels. Lacking: many newer ships allow you to view your portfolio on your tv screen (some even offer face-recognition technology for the photos they take of you). Those are not available on Crown Princess; you have to go to the service desk to get a copy of your statement. I was told that they will shortly have self-service kiosks where you'll be able to check by yourself instead of standing in line at the Service Desk. Our balcony had four chairs and a table; some rust was apparent on the balcony, but nothing major. The wooden rail was freshly varnished.
FOOD: We were impressed. I thought the portions in the Dining Room were more than ample; presentation seemed nicely done to me. Let's face it: food is very subjective, and I spoke to another cruiser who said the food quality and presentation was better on her previous Princess cruise. For us we could only compare it to Royal & Celebrity, and, while my pre-cruise expectations were to find food in slightly lesser quality, I feel Princess had a more creative and varied menu. I tried several main courses I never had before in nine cruises and enjoyed them all (strange way of serving cold soups though). Have to mention: I'm not much of a fish eater, but the fish choices looked so interesting I had fish 3 nights in a row (You can always get a good steak somewhere, but unless you live near the ocean, seafood is a different story). One night I had Cioppino, a fish stew. If you had told me before the cruise I'd be eating (and enjoying!) a fish stew, I would've called you a BS'er. Good hamburgers and hot dogs on the pool deck (also grilled chicken, more). Best pizza I've ever had on a cruise ship. Free ice cream on the pool deck (soft or hard). I had the deluxe soda card (included virgin drinks and shakes); DW went for the regular. Iced Tea was a little hard to find, but bartenders or waiters would usually honor a request for Iced Tea even if the buffet area was closed.
The buffet: food quality equal to other ships, but Royal and Celebrity have a better system. Crown's buffet area seems too crowded. We had fish & chips at the Wheelhouse Bar (offered for lunch twice this cruise), had one DR breakfast, and had many snacks on Deck 5 at the little cafÃ© there. We did not try the specialty restaurants (we were very happy with the main DR); spoke to some who did and raved about them. There are many complaints on CC about coffee. I found it okay; so did our table mates. . We had the Botticelli DR, late seating (8;15PM). To me the late seating interfered with some activities we wanted to see, and most cruisers seemed to think Anytime Dining was the way to go.
The Pool areas were nice (larger pools than many ships). We looked at The Sanctuary, never felt a need to book it - plenty of space near the pools on most days. Some people complain MUTS is distracting. You have your choice of several other pools without MUTS, so that's not a valid complaint. We wanted to see a movie on MUTS, but late dinners and a few cold nights prevented us. I like the concept though. Another case of misleading info on CC: The Theater - many posts about it always being overcrowded. Maybe it was because we had the late seating, but we never had trouble finding good seats, and the theater was never full for any shows. The lounges used for comedians, Karaoke and games: Now THOSE tended to get crowded, but we never missed anything.
CRUISE DIRECTOR STAFF: Lisa Ball did an excellent job in our opinion. She and her assistant Chris hosted a slide show of "Behind the Scenes" crew areas and spent an hour answering questions about Ship Life. She was also visibly present after every theater show. And Chris (Deputy CD) is certainly capable of having a ship of his own some day soon.
ENTERTAINERS: Crown had a very good mix. Wayne Hoffman, a mentalist, had a bizarre (meant as a compliment) show. James Michael offered a "Hello Kitty" segment in his act; it was funny but I'm trying to keep that mental image out of my head. Phil Tag: hilarious comedy. Good mix of entertainment (even jugglers and more) each day in the Piazza. Not too many cruisers would think a piano player would be an entertainment highlight, but Kory Simon had a last night show that was as entertaining and amusing as anything else we saw. He performed to packed rooms in the Crooner's Bar several nights also.
EXCURSIONS: On Princess Cays I rented a Kayak. Fun, but in retrospect I'd spend a few more bucks and rent a Hobie Cat Trimaran - more speed and fun, less work. In Curacao we did the Sunset Cruise - disappointing, (there was no Sunset!). The catamaran took us out to sea (always trolling speed), returned to shore 5 minutes before the sun set. On top of that I just found out we actually returned 45 minutes earlier than scheduled; therefore, no reason to miss it. In Aruba we did our own thing: local bus to Palm Beach, rented two loungers for $5 each, rented a float for $5, had lunch at Senor Frogs.
Princess Cruises Caribbean Princess by Trish New England June 22, 2011
BEWARE OF BOOKING WITH PRINCESS CRUISE LINES
We were booked on a New York to New York, New England cruise and wanted to get off in Rhode Island and visit with our friends as this was the last port before the end of the cruise which was the next day in New York.
We were told we were not allowed to and we would be fined $300.00 each plus $1,000.00 each, they claimed there were no immigration people to handle us which I told them can't be true as they have crew and entertainers leaving the ship constantly.
I suggested getting off in Boston in a larger port and they again said no way.
Yesterday Princess called us directly and told us we were not welcome on their ship and they would only refund our cruise costs nothing else, as they did not want us to talk to any other passengers and felt we would be a detriment to the ship.
We are Platnuim with Princess and do three to four cruises a year and have done over thirty cruises.
So please bewarebefore you book a Princess cruise Thank goodness there are other great cruise lines to choose from.
Remember the Jones Act that Princess likes to use.
Sincerely, A fellow world traveller
This cruise on the Grand was the Baltic and Scandinavian. We got a lot of hype about the ship getting an extensive "over haul ".. The main areas were re-done, and were very nice, however, we and many other passengers were very disappointed that the cabin were NOT re-done a bit ! Walking into the old, run down cabin was very upsetting. Everything was very old, even the very flat pillows, and the thin worn out towels. The toilet had black stuff in it, and the shower was old, and the closet was VERY tiny. We had an oceanview. I just hate it when the window is over the head of the bed, instead of having the bed along side the other wall. The cabin stewart was one of the worse we have ever had in our 50 cruises.
We contacted his supervisor, who did see to it that he did his job. He was just lazy and forgetful. The last straw was on the last night before disembarking, he forgot to give us the note about setting out clocks ahead. Also the food on Princess ships has gone downhill. We noticed a lot of "cutting back" on a lot of things.
Princess Cruises Caribbean Princess by George British Isles & Ireland June 7, 2012
I recently travelled with my wife on a Princess cruise to the United Kingdom. It began in Southampton and was supposed to go around Ireland, Liverpool, Scotland and one stop in France. This trip was meant to be a celebratory trip for our 35th wedding anniversary.
There were countless delays. First, boarding the ship on embarkation day. The ship failed a security test, and then there were mechanical issues. Passengers were stuck at the cruise terminal for hours waiting without enough food. Once the ship passed another security test, the cleaning staff were delayed with the staterooms, so we could not enter our rooms. The dining rooms were chaotic as everyone was very hungry after waiting for about 4 hours in the cruise terminal.
The ship did not end up leaving Southampton until 24 hours after the original departure time. We were unsure how this would affect the itinerary, and passengers were not updated very quickly. People were walking around the ship complaining about sitting and not actually cruising, and not knowing what was going on. The next morning (two days afterdisembarkation), we were told that Liverpool (our only stop in England) was going to be cancelled. They should have cancelled Guernsey or Cobh instead. This opinion was voiced by many, many people onboard.
The food was fine (as it should be for the price). Nothing excellent. Entertainment staff continually made jokes about other cruise lines. Holland America was particularly picked on, which is ironic considering we had a MUCH more enjoyable time with that company and not a single complaint. The service from waiters and room stewards was great. Because passengers were on the ship much more than expected with cancellations and delays with the ports, the staff was unable to have the breaks they were entitled to. Other passengers were also taking out their frustration on the stewards, which we thought was so unfair.
If you do go with Princess, be aware that their shore excursions are extremely overpriced. This information is not made clear ahead of time, and they have strict rules about cancellation. One trip in Greenock cost us $140 (for two people) to simply get a ride into Glasgow. We later found out that if we had done it independently, it would have only cost $30 together. We found out in time to cancel our trip in Invergordon (which cost $110) and paid $40 for the both of us to get a ride into Inverness AND shown Loch Ness.
The weather was not great throughout the trip, but that should be expected in the United Kingdom. In Edinburgh, the weather was so poor that we were told we would be unable to tender into the port. This was a huge disappointment on top of the already cancelled Liverpool. What annoyed us, however, was that the decision was made by 7:30am when the weather could have improved in an hour or two. As a result, we had another day at sea. We got very restless and bored with the options available on the ship. We were continually thanked for our understanding, which obviously was not the case.
The night before disembarkation, we put our luggage outside of our stateroom. The morning of disembarkation, there were further delays. We left the ship nearly an hour later, and were rushed when claiming our luggage in the terminal. My wife's bag (which was bought specifically for this trip) had been badly damaged, and she was missing some possessions. There was no one around to speak to about this due to the rush. If staff had 12+ hours to transport a regular suitcase from the stateroom to the terminal, there is no reason for so much damage to the luggage. Because we were late leaving the ship, many passengers were worried about missing their flights from London (about a two hour drive from Southampton where the ship was). It was a very stressful morning and very disorganized. The staff seemed more concern with preparations for the next group of passengers than those they already had. As "compensation" (offered after Liverpool was cancelled at the beginning of the trip), they offered everyone onboard a "gesture of goodwill" in the form of $75 onboard credit. Quite frankly, this amount was insulting. My wife and I chose this specific trip to see Liverpool, Dublin and Edinburgh. All in all, we saw one out of three ports we really cared to see. We could have easily taken a trip around Alaska for a MUCH lower cost.
When we returned home, we tried to file a claim for compensation by detailing all these issues. We were immediately and flatly denied any form of compensation. Princess is not a company that cares about customer satisfaction. They rely entirely on their passenger contract and care nothing about a truly enjoyable travel experience.
Even with the baggage damage and lost property, we were offered nothing. The Princess passenger contract outlines that passengers are entitled to a maximum of $250 for these issues. We were given the run-around between Princess departments over the phone. We were assigned a particular compensation advisor and she was the one who initially denied us. We tried to speak with someone at the Property Claims Department and they told us they could do nothing as the compensation advisor had put a note on our file that we had been denied for any form of compensation. When we approached her following that, she said that we must not have called them (essentially saying we were making this up) and that we should fill out a "Missing/Damaged Luggage Report Form" which says on the first line "This request form does not constitute a claim against Princess Cruises." After three emails back and forth, she simply ignored our messages.
We are beyond disappointed with our travel experience with Princess. These feelings were compounded with the customer service experience we had after. We asked for a credit to use towards a future Princess cruise as form of compensation, which would have ensured we would be on another Princess cruise and pay them even more money. This possibility was flatly denied. We will NEVER go with Princess again, nor will we recommend to anyone we know. We wish we had read other passengers' reviews before we booked our trip.
My husband and I absolutely loved this cruise and will do it again in a couple of years. It was second time on the Dawn Princess we did an island south pacific cruise in October 2011. The ship was going into dry dock when we got back to Australia and needed it. The ship is looking decidedly tired and in need of a makeover.
We could not fault the service by the crew but Princess do seem to not be organised well when dealing with US immigration day for all the passengers. Princess need to have more control over passengers when these days occur and also when there are people who line up for whatever reason.
Other than that the cruise was wonderful and the ship covered all our needs, with entertainment and things to do. I did the watercolour classes and Ian enjoyed the competitions for golf etc. As we have just completed our third cruise with Princess I would like to see less of the same people who entertain, and some are below standard.
We have had the same comedian on all cruises and he not that good, and hestates the same jokes for at least half his routine. The shows are great by the dancers and singers but again they need a bit more of a change as we have seen some twice and as we would like to do more Princess cruises would like to know we get variation. This also applies to the movies in the theatre, more variety and more up todate would be good as I do not see many back home and this is one of my things I enjoy on the cruise.
Will probably go with Princess again due to coming out of Sydney so much but will also look at some of the others for a change. Library was good, internet expensive and naturally depending on signal can be a pain, deck chairs need an upgrade some very grubby and old looking, clean otherwise on ship, and most service was great.
GRAND PRINCESS Southern Caribbean Cruise March 17-24, 2012 By Mary & Vincent Finelli
When the Grand Princess entered Venice, Italy in 1998 for the first time, it was said: That the only thing more brilliant than the sight of the Grand Princess on the Venetian Lagoon is the sunrise! She was truly innovative then and now; even though her spoiler has been removed, she still is a splendid sight. The spoiler once held the lively Skywalker Nightclub; suspended high above the ship and the sea, cruisers danced the night away among the stars. Reached only by elevator and escalator, it was a veritable gorgeous crow's nest.
This was our third cruise aboard the Grand and she is just as lovely now as on our first trip during her inaugural year. This cruise is billed "Discover Old World Charm:" and there's plenty of it from the hub of the Piazza (Square) with "Vines" and its fine wine selection to the new "Alfredo's Pizzeria." The marvelous continuous entertainment in the Piazza was headlined every afternoon by guitarist Ron Steta. Then of course between 3:30 and 4:30pm, there is High Tea in the Da Vinci DiningRoom. Fit for a queen, with the whole gamut: from water cress sandwiches to fresh hot scones --- all served with white gloves. Captain Anthony Herriot (England) and Hotel General Manager Richard Harry (England) are the two men on board who are the keepers of "Old World Charm."
Port Everglades, Ft. Lauderdale, Florida is easily accessed from I-95 after a short ride from Boca Raton. We arrived at 12:45pm and dropped off our luggage curbside. We were through check in and on board in less than ten minutes. This is an excellent use of deck by deck boarding and priority boarding for elite members. Our cabin was ready, and we left our hand luggage and were off to the Welcome Aboard Buffet.
We wrote a review on the Grand during her inaugural year; wherein we described her deck by deck in detail, so this review will center on the general ambiance and the many on board possibilities. The Grand was built in 1998 and refurbished in 2011. She is 109,900 tons and registered in Bermuda. Her length is 951 ft. and beam is 118 ft.. She has a passenger capacity of 2,600 and a crew of 1,200 (an excellent passenger to crew ratio). There is a total of 372 inside cabins and 928 outside cabins of which 710 have verandahs. There are 215 suites. There are three dinner seatings: 5:30pm, 6:00pm and 8:15pm. We were in the first seating and found 5:30pm a bit too early even for us to dine. Especially after tea at 4:00pm There are 12 Bars & Lounges, a Casino and Chapel and 12 elevators plus on board self service laundromats. There are a library, where tea is also served, a theater, a giant outdoor screen for "Movies under the Stars", on board shops, a health spa and a video arcade. The physical fitness facilities include basket ball, golf simulation, a jogging track, four swimming pools (one heated) and eight whirlpools. There are children's facilities including a playroom, kiddie pool, youth program and teen center.
Our wheelchair accessible cabin #A304 was on Aloha Deck 12. When entering on the right is a triple armoire: two sections are for hanging clothes and the third has a personal safe and six shelves. Next, there is a TV and a refrigerator with a complimentary bar set up for Elite Members of the "Captain's Circle." Then, there is a long desk/vanity with lighted mirror and four drawers.
When entering on the left, there is a huge bathroom with an extra large shower 4'X 4' with a folding seat. There is a single sink with mirror and several shelves for sundries. Next is the king size bed (at just the right height) flanked by night stands, each with a reading lamp a top shelf and four drawers. There is an upholstered barrel chair, a desk chair and a small wood and glass coffee table.
The far wall has a sliding glass door to the balcony -- on which are two chairs, a table and a chaise which Dixon, our excellent steward, added for Vincent. Housekeeper Violetta Cecane was very courteous and helpful and made sure that the service remained excellent throughout the cruise. The interior of the stateroom is mostly beige trimmed nicely in walnut wood. The carpet is a diamond patterned burnished red. There is one huge picture of a small row boat with its reflection sharply delineated in the clear water of a bay. In the background, there is a small whitewashed town and a hill. The drapes and the headboard of the bed are a soft blue accented by a beige trellis pattern. All pleasant and comforting.
FOOD & SERVICE
We always say the quality of the service filters down from the top -- Capt. Herriott and Hotel General Manager Richard Harry set the very British tone and it is terrific. As elite passengers (more than 15 cruises), many things are gratis: complimentary bar set up, laundry, shoe shines, afternoon tea in the cabin, etc....
Vincent took advantage of the the laundry service and was very satisfied. Mary took advantage of the afternoon tea served in the cabin and made a standing order for all week. Which she later modified, since on the first afternoon the Bell Box waiter arrived with a full High Tea for Two: Two pots of hot water, a sampling of 12 types of tea, two plates of dainty sandwiches, eight scones with whipped cream and raspberry preserves, eight pastries and eight fruit concoctions. This is as close to heaven as it gets! Needless to say, Mary modified the order to just tea and scones for the rest of the week: Excellent and only available on the Princess ships. The butler will also stay and serve if one desires. Next time we travel with friends, tea will be at the top of our agenda.
Breakfast -- we always have in our stateroom. We complete the selections the night before and hang the menu on our door knob. The next morning at 7:00am promptly it arrives. There is an English muffin sandwich: fried egg, Canadian bacon and cheese, very nice. We also selected coffee, hot chocolate, orange juice and half of a grapefruit, cold cereal, yogurt, plain or fruited, rolls, toast, croissants and brioches are all available. Or just go up to the buffet or down to the Da Vinci Dining Room, from 7:30 to 9:30, for sit down service.
Luncheon on the Princess has a full menu -- including pasta courses (Amatriciana, Carbonara, Puttanesca, etc...). Every day fried calamari are available. Some of the lunch items are usually dinner items on other lines: Vitello tonnato, mixed English grill (tiny lamb chops, bangers, veal kidney and beef medallions). Our favorite place for lunch was Alfredo's Pizzeria, where personal pizzas were created for each diner.
Dinner was exceptional every evening. The courteous and friendly Maitre D' Fabio Marcotti assigned us an easily accessible table #01, near the entrance of the Michelangelo Dining Room, which was very much appreciated by Mary who could park her wheelchair within a few step from it. Head Waiter Antoine and Head Waiter Victor saw that service was snappy and courteous. Our waitress Elena was from Romania; she was fast and flawless. Her assistant was Franco from Mexico and he couldn't be nicer.
Service and food on board are excellent.
Cruise Director Billy London has things well in hand and the "Princess Patter" lists the myriad of activities available daily. From Trivia Games, Bingo, Movies, and live entertainment to Wine Tasting with the Sommelier on board, there is much to do. The entertainment in the Piazza lends the atmosphere of "Old World Charm." Ship's musicians, comedians and variety entertainers performed throughout the day in the Piazza. Most of them were good, but our favorite was the guitarist Ron Steta, who had a lovely repertoire of old popular and classic melodies. He performed at least once a day throughout the week.
Enchanted Evening entertainment is emphasized mainly in "Showtime" presented in the Princess Theater and/or the Vista Lounge, twice each night, at 8:15 and 10:15 to accommodate first and second dinner seatings. Showtime consisted of a couple of Las Vegas type shows, several comedy shows and concerts with the Moonlight String Quartet, with guitarist Ron Seta and the Grand Princess Orchestra and with a solo pianist entertainer Alan Shiels. In addition there are some variety shows with a hypnotist and two jugglers.
"Movies under the Stars" is also a popular venue in the morning, afternoon and evening for those who enjoy open air entertainment. Concerts, documentaries and movies are usually shown in the morning; then in the afternoon there are Matinee movies; and in the evening, a main feature movie is projected along with the typical popcorn treat. There is fun for the whole family and everybody else.
PORTS OF CALL
Day 1. Ft. Lauderdale, FL Sail Away 4:15pm
Day 2. At Sea
Day 3. AT Sea
Day 4. Oranjestad, Aruba Arrive 7:00am Depart 5:00pm
Day 5. Willemstad, Curacao Arrive 7:00am Depart 1:00pm
Day 6. At Sea
Day 7. Princess Cays, Bahamas Arrive 8:30am Depart 3:30pm
Day 8. Ft. Lauderdale, FL Arrive 7:00am
This was a snap. Those needing wheelchair assistance met in the Casino. There was a steward to accompany us to baggage pick up and from there a porter assisted us through customs and passport check. The whole procedure took 15 minutes. Excellent!
This was our seventeenth cruise on Princess ships and the third on the Grand, and again a wonderful one. It feels nice to be pampered and appreciated. We enjoy the freebies reserved for the Captain's Circle Elite members, thus we plan to cruise more frequently on Princess. The only difference we noticed between our first cruise on the Grand and this one was our difficulty accessing certain areas, such as the Promenade and the Pool, since now both of us have limited mobility; before, when at least one of us was able and strong, we could open the heavy doors, but now we have to wait for some other person to hold the doors for us. However, on the newer Princess ships, we have noticed the improvements toward making a more wheelchair friendly environment, with automatic door openers and smoother thresholds. Thanks, Princess for listening to our suggestion. We have already booked a future cruise on the Ruby Princess for November 4, 2012. Happy Cruising!
This is only to inform you that the Coral Photo Mugs we got in the Calypso Cove leak liquids through the sides of the mugs. This could be dangerous. They leak at a rapid rate and are not useable.
On Oct 1, 2011 we sailed from San Pedro on a 7 day California Coastal Cruise to Santa Barbara, San Francisco, San Diego and Ensenada Mexico. Prior to the cruise we did a two day pre-cruise at the Hyatt Long Beach for the purpose of visiting the Queen Mary. They serve large helpings of nostalgia at no cost when you visit her. We found out First Class Staterooms cost $1000 or more back in the 30's. Our first port was Santa Barbara. We took the Trolly tour and found this to be a beautiful, but expensive place to live. A brief stop was made at Mission Santa Barbara. We visited Stearns Wharf and it being Sunday there was an Artists and Crafts show all along the beach. The day was sunny and warm. We had never seen the Golden Gate Bridge and sailing under it at dawn was something that will live long in our memories. I could write a full review on San Francisco alone. We took the 5 hour Princess tour which included Alcatraz and the the many local sights. A word of caution ! If you planto visit Alcatraz buy your own tickets online. We had less than an hour and a half on the "Rock" where you need two to two and half hours to do it right. By all means do the Audio Tour. The stories you hear from the prisoners and guards are chilling. We did did get a chance to visit Pier 69 and Fisherman's Wharf after the tour. The one thing we really wanted to do was ride the Trolley's but we ran out of time. We had a great time and about 10:30pm again sailed under the Golden Gate in a light rain. Magnificent ! May I mention at this point that our two days at sea were on a very smooth Pacific Ocean. Next port was San Diego. We had been there before so we opted for the two hour Harbor Tour. It was well worth the money. Again a warm sunny day. By the time we visited Seaport Village we did not have time to tour the carrier Midway. Next time for sure. Last port was Ensenada. We have seen many bad reviews of this port but were pleasantly surprised by the beauty of the town. We are not fans of Mexico ports anymore so we stayed on the pier and visited the nice small shopping plaza. We were entertained by a whole bunch of barking, smelly, Sea lions. Passengers who took the shuttle to town experienced no problems. Too soon we disembarked Sapphire and due to an early flight from LAX we took a cab. The cost was $57 + tip. Sapphire Princess has been reviewed many times on these boards so we will only say that everything was fine. No complaints in any area. We have booked this same cruise for Oct 6, 2012. Thank you for your time reading this review !