These are some sad experiences on this year’s July
The butler appeared to be under extreme pressure at times and
here are just some of the issues:
iPad. We asked whether we could have some music in our suite and
he said that
iPads were not available however two days later he delivered one
We asked for some videos and he told us they were available at
reception. The reception said that they do not have any videos
In accordance with our suite arrangements we requested the free
pressing of four items which eventually arrived on the evening of
the following day.
On the last day we requested breakfast in our suite which
arrived without any butter for the toast.
I asked him what the dress code arrangements are for dining at
lunch at the Splendido. He enquired and said that long trousers
must be worn. Whilst I was at reception before departing there was
a local person on the hospitality desk and I rechecked with her and
she said no, smart shorts are allowed, so I asked her to ring the
hotel just to confirm this was the situation (it was).
above Butler service was not what we had experienced before or what
we expected this time. I think they need to be better briefed and I
don’t know whether he is a new person on board the ship but
felt as though he wasn’t up to coping possibly due to the
ship being full!
GENERAL, DINING (NOT IN ANY SPECIFIC ORDER)
The general dining standards were standards on this cruise were
very poor in relation to previous cruises and a few other people
had also said that they believed it was also and it was evident
that there were some cut backs in quality being introduced. The
ship had a capacity, I’m informed, of 768 with many families
and we were constantly told this but it was not what we wanted to
Sunday (lunch) Veranda. We tried the veal, it was very tough and
very difficult to cut. The salads were of a poor standard and also
the food choice was poor, lacking in imagination and quality.
Breakfast in the suite mostly took an hour to arrive and the
poached eggs were solid and the toast cold.
We had lunch in the Veranda on two more occasions, the lamb with
a feta crust was very tough and the pork was quite inedible, again,
with very poor salads. The choices were limited and mostly the same
each day with few local dishes.
Lunch in the main restaurant was at the best average with poor
Dinner, one night we pre-ordered Crepe Suzette’s, they
arrived cold on cold plates, such a shame as the sauce was very
good. This was pointed out to the waiter who apologized.
Veranda(Evening). My wife ordered the veal chop, it was so
overcooked I can only assume that it had been pre-cooked then
heated up (veal should always be served pink). I complained to the
waiter but no one came to see us. We had another night without a
Prime 7. On our last night we had a rearranged 7 o’clock
reservation instead of A sharing table at 9 o’clock. We both
ordered the hot crabs legs. On arrival the smell was very strong,
we called the waiter who agreed and sent them back. We then ordered
lobsters tails instead one of which arrived just fine, the other
was partially translucent. For our main course we ordered steak
Pittsburg style (a little burnt on the outside and pinkish in the
middle). Two extremely rare steaks arrived, when we pointed this
out the waiter came and apologized with a plate to take them back
to the kitchen and cook them some more. We said “well what
about the vegetables!” the Maître d’ arrived and
said to take it all away and start again. Dinner then arrived at 10
o’clock. All in all It was the worst food we have had on any
cruise ship and we were constantly told the ship is full and that
is why the standards were not up to scratch. This is not our
problem and something we should not have to think about.
Subsequent correspondence requesting the cancellation of another
cruise booked for October this year on the same ship was not even
considered. They wanted to charge a cancellation fee based upon 50%
of the full fare amounting to £6101.50 they would not
consider also transferring this cruise to a third party or to allow
a credit on a future cruise so there was no option to proceed and I
can only hope that everything will be 100% in October.
Having been a loyal customer and ambassador to Regent for many
years with almost 70 days cruising I feel that they have been
unreasonable and inflexible.