Carnival Valor Reviews
59 User Reviews of Carnival Valor Cruise Ship
by GoonPlatoon
1 Review
Publication Date: November 18, 2012
We left from Miami, to Cozumel, Jamaica and Cayman. Getting on board was easy no issues at all. I talked with some folks who had 'priority boarding' passes. I asked the fee, she said $40 or $50 for it. Not sure if we were just lucky or they simply wasted their money, but we were able to board within 10 minutes of them.
The crew was nice, I really haven't known any crew that was rude or demanding. However, if your primary language is English, get ready for a lot of blank looks from the crew at times. Many are foreign, in fact I only saw or spoke with as many as 3 the entire trip that you could bet their language of native dialect was English. Not a big deal, but that's the industry I suppose. Just more or less a heads up. The ship, Valor was nice. A couple of things I noticed getting on Sunday afternoon. Deck 5 is the Casino, among other things. On the deck 6 (where our room was) the stairwell going down to five, you immediately smelled smoke, real bad too - as
if active gaming was currently in progress. Again no big deal, but ventilation was real bad.I will post some good things, but let's get down to brass tacks here; you want to know what isn't good first. Here they are: The pool(s) is/are tiny. There is a water slide, pretty nice I'd say. Keeping in mind that the near top deck for the open pool (deck 9 LIDO) - the pool itself might fit 15 before you are bumping elbows. We too brought kids, and the sardine fest of kids in that pool was crazy. There was an equally sized pool towards the back for adults only I think, but geesh, what if I wanted to chill out by the pool with my kids without getting nearly jumped on by others. Don't mean to be Debby Downer here, again just voicing my opinion in hopes this helps you gain a visual or at least set expectations accordingly.
Two hot tubs on the main deck, pretty nice. I think there were others towards the front as well. There are some others in the adults only areas, I'm sure they were nice, but we stuck with our kiddos, so I really can't tell you much about those.
I know it's vacation or holiday, but for the love of God, does the music have to be so loud for 8 hours during the day on Deck 9? THUMPING OVER & OVER, etc... I like loud music, trust in that, but the selection was very slim, and was really directed towards the youth genre and other similar Jamaican type. That is fine, but a little more variety would certainly have been welcomed. Someone please tell me why there is a DJ on deck 9, using a laptop, as if he's actually controlling the music selection, wow. Gimme a break.
Food and dining was nice. I really like the formal (2 nights) dinning, very fun, as did the kids. I will say that on other cruise lines, I know the servers put on a 'singing/dancing show' in the middle of dinner. They cute and all good. The problem is that they were every night. It's like having a endless supply of Reese's Peanut Butter Cups; they are great but best in moderation.
O yeah, the 'Camp Carnival' (kid watching for babies up to young teens) was really nice. Good security, friendly folks. The shows: Comedy, dancing, magic, trivia, etc were pretty nice. Then again, the folks you may see or the shows will skew somewhat. O yeah, during football season (not soccer), they put a game up on the big screen on deck 9, pretty nice.
Overall, good stuff, nice break from work, kids had a great time. Put it this way, if my wife & I go on another cruise or take friends (but without kids) we will not book with Carnival. Hope these run on sentences didn't waste your time. Have fun all!
by ed
1 Review
Publication Date: November 4, 2012
This is the worst I have ever done. I've cruised Carnival twice before and decided to give it another chance to see if things had improved a bit, of course I was wrong by a long shot.
Embarcation was one of the most unorganized and to think that they have been doing this for so many decades over and over. Long lines and rude people were just unprofessional.
Ports of call were ok with the exception of Montego Bay, Jamaica. Not too many people were happy with this port, a complete ripoff.
Food was very, very poor. From selection of entries to just tasting right, It was all a dissapointment for me. There were food selections on the menu that were not the items that you would get.
The cabins seemed to be very acomodating and large enough, we had an ocean view on the second deck and was very comfortable with the exception of the bed mattres which should have been change on the previous overhaul.
And lastly was the layout of this ship was horrific. I know this is kind of late to remedy,so I belive Carnival need to go and
send spies to were they build Royal Caribbean ships to learn how its done.All in all it was a bad cruise experience which I will never have to go thru again. Therefore I must say good-by to Carnival Cruise Lines and pay a little more for a better experience.
by lisa
4 Reviews
Publication Date: June 23, 2012
This was my families 9th carnival cruise 16th overall with other lines. This was an 8 day.stopping at ST Thomas, Antigua,Tortola,Nassau. We had 2 balcony cabins on deck 8, one deck below lido which was great to run up and get some food. There was some noise at night from things being dragged on deck but not bad. We opened the panel on the balcony between the 2 cabins so we had a big balcony. We had late seating and the first night it took forever(1 hr to get apps) to get our food. It got better as the cruise went along. We had 4 different comedians and they where pretty good. It is nice to go to the family show before dinner and then the R rated later. The shows where alright too. There was plenty to do on the out to sea days. Getting on and off the ship did not take any time at all.
On the Islands we just get taxis and go to the beach. St Thomas-Sapphire beach $10.per person each way, Antigua-Dickenson beach $3.0pp Tortola- Brewers bay $8.00pp each way. Brewers was the calmest water
and best for snorkeling.All of these beaches where safe and had food and bathrooms. You can only get a raft in ST. Thomas. Nassau we took the Water taxi to the Atlantis. you CANNOT see the aquarium any longer without paying $35. you can only go through the shops and the casino for free.Overall the weather was great, not to hot and the water was wonderful everywhere. Of course we would cruise again. One problem we had was, We purchased liquor in the shop on board and when it was delivered to our cabin on the last night we did not open it.(we should have) when we got home we opened the boxes and they where not what we bought, and once you leave the ship you can not send it back so we are trying to get a refund from the store because the shops on board are not run by Carnival. It will take 8 weeks to get refund.
by Maureen Craig Rousseau
1 Review
Publication Date: August 7, 2011
The customer service was excellent, the staff were all professional. The entertainment in the Ivan Hoe was great.
The internet service was slow and very expensive.
We were told that we only had to pay for alchol, however we had to pay for all non alchol drinks. The only free drinks was the tasteless lemonade, lemonade,lemonade.......(7 days) or ice tea.
by Katie
5 Reviews
Publication Date: May 8, 2011
Gem Palace (Milano Diamond Gallery) is one of Carnival Cruiseline's recommended stores. Carnival cannot be trusted when it comes to their port shopping program... it is all a ploy for them to make more money by receiving a cut when you make in-port purchases. The guarantee they offer is completely worthless.
On May 10, 2011, I purchased a 14 karat white gold diamond ring from Milano Diamond Gallery in Georgetown, Grand Cayman for the amount of $3395.00. I consider the item purchased at Milano Diamond Gallery to be a fraudulent product.
34 days after purchasing the ring, a small diamond fell out (one of 58 small diamonds surrounding 3 larger diamonds). I became uneasy about the product I had purchased, so on June 20, 2011 I took the ring to a very trusted and reputable jeweler whom I have done business with for years. After inspecting the ring, he informed me that it was a "total disaster" and that there were several more diamonds on the verge of falling out at any time.
I received a certified letter from the jeweler (and certified gemologist) who inspected the ring. He stated the following:
“Upon
inspection of a 14K white gold diamond ring belonging to Katie Morgan, it is evident that the reason for a diamond falling out of the ring is because of inferior workmanship in the setting process of the diamonds. It is evident that more diamonds will fall out of this ring because of the lack of stability of prong work when the diamonds were set. It is not an option to rebuild all prong work because of major expense involved and the initial instability of material to work with. We are custom-design manufacturers of jewelry of all types, and have over 30 years of experience in the field of manufacturing of jewelry, for not only the public but other stores as well."I have since made numerous attempts to settle my dispute with Milano Diamond Gallery who has been extremely uncooperative and difficult to contact. My emails to the company have gone unanswered and when I called Milano headquarters in New York on June 22, 2011, my requests to speak to a supervisor were repeatedly denied.
After having no success reasoning with the merchant (Milano) I turned to Carnival and The PPI Group (who is in charge of the port shopping program) to take responsibility. I sent multiple emails to corporate leaders, contacted customer service many times, and even sent certified letters to The PPI Headquarters. I have only gotten responses from one staff member and she has repeatedly denied my requests to demand a refund from Milano.
by Dewey Alderson
1 Review
Publication Date: April 25, 2010
SUNDAY, APRIL 25, 2010:
EMBARKATION: How easy can it get? There were seven of us including my wife’s sister and her husband. They had never cruised before and had a wonderful week. We turned our luggage over to the porters, gave them a tip, and made our way inside. We hade a suite so we could have gone the VIP route but decided to stay with the rest of our group. We got there about 11:15 and were at our cabins by 11:45. They were ready and we put our stuff in and went to lunch. Eating is my favorite part of a cruise. The six new pounds will vouch for that. One word about the new kiosks that Carnival has installed to help you get through the lines quickly. GREAT! Use them. MEALS: Great food at lunch and in the main Washington Dining Room. Juan was our waiter for the early sitting and he was fantastic. Danilo was his assistant and they took great care of us all week long. We looked forward to the nights that they sang and danced. Two appetizers, two entrees and two desserts. This night
was Cream Brule’. One of my favorites but I had also heard about the Chocolate Melting Cake. Try both. CABINS; our suite was ready early and had a balcony that was large enough for all seven of us. The other two cabins were inside ones but were directly across the hall. ENTERTAINMENT: This was the one area where I thought some work could be done. We have cruised other lines and seen better. However, you have to realize that you get what you pay for. We could afford a suite on Carnival for the balcony cabin price on another line. The comedian that night was not great and we did not enjoy him. The dancers were not the best but we did enjoy them.MONDAY, APRIL 26, 2010: A nice, quiet day at sea. We did the hot tub thing and the pool. I must say that this is the only day that we took the time for this. Too busy otherwise. The best part of my day was sitting on the balcony and getting a chance to read and relax. MEALS: again great food and great service. There are eight different buffets on the Valor, not counting the burrito bar, the deli, the pizza place, sushi bar and fish and chips. If you can’t find what you want stay home. The fish and chips were more than enough for me, but I also had the calamari. Like I said I like to eat. Got my brother-in-law to try the calamari and he loved it. ENTERTAINMENT: good show featuring the dancers and singers. I also enjoyed going along the fifth deck and listening to the individuals that sang on the small stage there. Some quiet time alone as I listened. Everyone else was in a hurry to do something or get somewhere.
TUESDAY, APRIL 27, 2010: GRAND CAYMAN: A visit to the turtle farm, Hell and Sting Ray City. My sister-in-law was scared of them at first but warmed up to them and said that it was one of the high lights of her trip. The water was so clear that you could see the sand at you feet. I grabbed a snorkel and got a view of some beautiful fish under the boat. On the way back in, the Captain saw a star fish, threw the boat into neutral and jumped out the window. He brought on board one of the largest ones I have ever seen. Then jumped in and brought up another one. Great treat and great pictures. MEALS: we hit the buffet when we got back. I was still full when dinner time came around but that didn’t stop me from eating. Tonight was escargot and I had three dishes. Love that stuff. Got the brother-in-law to eat snails and he enjoyed them as well. The first night he had shrimp cocktail and it became a joke every night because Juan would bring him two plus whatever else he ordered for the appetizer. Got him to try different foods but the sister-in-law stuck with steaks, pork chops and chicken. ENTERTAINMENT: I’m not certain if this was the night for the juggler or not. Just want to say that he was AWFUL. The comedian that followed him was a little better but not much. Again, you get what you pay for. I went back to a suite with a balcony and a Jacuzzi tub so it was worth it.
WEDNESDAY, APRIL 28, 2010: ROATAN, HONDURAS: Yes, a nice relaxing day on Mahogany Beach. We took the chair lift and rented a clamshell to cover two lounges. It got warm but then we would walk out into beautiful water to cool off. Needless to say, the tan is looking good. I recommend this to anyone. Great time. MEALS: again, excellent. The waiters sang and danced. Our two were up on little tables in the main room and we laughed so hard we almost cried. Buffets were great for breakfast and lunch. I enjoyed omelets every morning. Was never disappointed in them. ENTERTAINMENT: again left something to be desired but enjoyed it. Slept like a baby.
THURSDAY, APRIL 29, 2010: BELIZE: Rain started the night before and kept up all morning. Went to the Mayan ruins but did not enjoy them due to being wet. Not the cruise line’s fault. It stopped as we ate lunch at the Black Orchid Resort. A feast on the local cuisine: rice and beans, chicken, plantain and diet coke. Well, maybe not the diet coke. Then we got on a boat to float down the River Wallace. Wow, monkeys, iguanas, crocodiles, tarpon and manatees. Loved it. MEALS: We enjoyed the meal at the resort. It wasn’t that expensive. Let me say this about the excursions, I do not mind paying a little extra to get them through the cruise line. Then I have someone to complain to, however, we enjoyed all of them that we took so no complaints. The meal in the main dining room was enjoyable as well. We also made late night trips to the ninth deck for pizza and deli sandwiches. Ice cream machines are everywhere. ENTERTAINMENT: well this was the night I had heard about. Some of you had mentioned that the dancers’ costumes were getting smaller and they are. I knew this so when the girls came out in their cowgirl outfits I knew what to expect. I watched the eyes of my brother-in-law and thought that they would pop out when he saw the thongs that they had on.
FRIDAY, APRIL 30, 2010: COZUMEL, MEXICO: a trip to Passion Island on the Twister boat. Ready to do it again. My sister-in-law was worried that the boat would turn over and we would all drown. Didn’t happen, but the 360 degree turns at high speed made us hold on. Of course, you are strapped in and there is no danger. She says that this was the best thing all week. We got to the island and were treated like royalty. Wonderful water, great beach and good food. My brother-in-law slept most of the afternoon in a hammock. Got some pictures of him snoring. Then back on the twister boat. You have to take this trip. I told our host that when I retire I am going to come and be her assistant. No salary just all I can eat. MEALS: a Mexican buffet was included. Don’t eat the habanera (sp) peppers. HOT! Again, the meal in the dining room was to die for. Tonight one of the dancers was at the door when you left for pictures. Got mine taken and have a big smile. The brother-in-law almost split his sides when his was taken. ENTERTAINMENT: this was the best night of the week. John Wesley Austin was the comedian and he was so funny that I cried.
SATURDAY; MAY 1, 2010: A quite day at sea. MEALS: again, buffets for breakfast and lunch. Then into the dining room for dinner. I am one of those who enjoys shaving and a shower before the evening meal and don’t shave in the morning. I also love the formal nights and have no problem putting on a suit. Our pictures from those two nights are part of our cruise memories. ENTERTAINMENT: well, this was karaoke. I’m not sure if I would have enjoyed some time on the balcony better, but I went any way. Good, bad and the ugly. The Clint Black and Frank Sinatra were very, very good. The Madonna and whoever the other lady was supposed to be were the bad and the cruise crew were the ugly (funny, but ugly.)
SUNDAY, MAY 2, 2010: DEBARKATION: up early for a buffet breakfast. By 8: 30 you have to be out. We went to the theater and waited. I had anticipated a long one, but in less than 20 minutes our number (7) was called. Actually, our number was one because of VIP but we waited with the rest of the clan. We got off the boat quickly, had to wait for a few minutes on our luggage. Then into the Customs line. I think that they believe they have to make you wait no matter what happens. We had a good time joking with our porters as we stood in line. We were still through fairly quickly and off to home. I’m ready for the next one.
FINALLY: Like I said, you get what you pay for. Will I cruise Carnival again? Absolutely. They are a fine line and were worth what we paid. Will we cruise other lines? Absolutely, it just depends on where we are going and what the best value is.
by RO
1 Review
Publication Date: April 25, 2010
I PICKED THIS SHIP BECAUSE OF THE PORT OF CALLS,My wife and I had already been on the VICTORY and the impression we got from that trip made us want to cruise again with Carnival,due to the Fun Crew who were ridiculously FUN,FUN,FUN. Lil John and Smitty deserve more than our grattitude, they and the entire Victory staff were AWESOME! however, as fast as our fun meter were raise to a high level with the Victory crew,the Valor crew quickly lowered the fun meter to its lowest. Dont get me wrong Garry our cruise director tried in vain to keep the ship afloat but the supposedly fun crew (Christine,Stevie D)to name a few managed to curtail any hope I had to try and salvage any fun time. CARNIVAL "FUN SHIP" THE VALOR IS NOT!
by former grunt
1 Review
Publication Date: March 7, 2010
Management Ruins It
The problems with Carnival lie for the most part not with the Valor or her crew. The real problems stem from the malignant little toads of management whose greed and avarice know no bounds.
First let me state that the majority of the crew were attentive, friendly, and eager to please. The exceptions to this were the services desk, lots of shoulder shrugging and the reply use a thousands times a day by drones all over the world trying to protect their jobs, "That’s our policy", and one night in the Lincoln room where we and our tables mates were hustled out rather rudely at 10:20.
The food for the most part was good. Both the duck and the grilled Cornish Hen were the best I’ve ever had. Other dinner dishes, such as the prime rib were also excellent, but often served lukewarm or even cold. Stay away from the chateau unless you have a hacksaw handy. Rosie’s, especially the usually nearly empty fish and chips place upstairs, was good although the lines downstairs were often daunting.
THE REAL PROBLEMS
The real problems began before we even boarded the ship. Shortly after
I booked the cruise the price for our cabin was lowered by $380. On Celebrity we had as similar occurrence and were immediately offered a refund or ship board credit. But on Carnival, Nooooooo. My travel agent, Donna Smeal, had to fight tooth and nail to get us a modest upgrade. I’m sure the bean counters at Carnival smiled at $38 per ft. for the extra 10 sq. ft. we got in the cabin.A request by email for information about an anniversary took several days to get a reply. I was informed that a cake could be supplied for a fee ($7-$10). On Celebrity a wonderful, small cake was presented to each of us on our birthdays free of charge.
The photographers, as annoying and bloodthirsty as a swarm of jungle mosquitoes. On formal dinner nights, when perhaps 1,000 guest are trying to make their way to dinner, they set up with backdrops that block half of the passageway which further congest the area and is a real irritation.
The final Straw was when a bottle of good champagne, that I was hoping to have with dinner on our anniversary, was confiscated when we boarded. It was in my baggage. On Celebrity we each brought a bottle on board and there were no problems with this at all. All I got at the Services desk was the "Our policy" litany and that it would be returned at 7:00 on the last evening of the cruise. The motive for this is all to obvious, More Greed! "You vill buy our champagne, our drinks. Unt you vill love buying zhem at our zo reasonable prices. " To add insult to injury, after we decided to try and make the best of it by sharing the bottle with our table mates at the last dinner, the bottles return time went from 7:00 to 7:30 then to 8:00 then to 8:30. There was no time to chill the bottle! A complete fiasco. The whole situation was a "cheap shot" by a management that sees only dollar signs and not the comfort of their guests.
Let us not even get into the overpriced with handling charge excursions offered by Carnival. NOTE: Go to the dock in Belize and ask for Manny. For $45 each he will take a small group of 6 to Atun Ha. He grew up there, was inside of two of the structures as a youth, knew the Canadian archeologist Pendergast who found the jade head, and knows the jungle and how to survive. He let us stay as long as we wanted and knew everything about the site.
The crew of the Valor only followed their orders. It is the greed driven policies, instituted by a pack of Molock worshipping weasels, that nearly ruined the cruise for us. So, if you really want to be exploited and gouged at every turn then Carnival is the cruise line for you.
by Zumps
1 Review
Publication Date: January 11, 2009
We're first time cruisers with children, 3 and 5. We're also very seasoned travelers.
Embarkation was smooth. Our room had a balcony and we very highly recommend that. We stayed on the Spa Deck and we had the sleeping berth, which was great for the kids. The ship never seemed crowded, despite the about 3000 passengers on board.
We had rough seas on day 2 and there seemed to be a lot of ill folks, including my wife. That seemed to pass by the next day for everyone I saw, including my motion sickness-prone-wife. The kids never seemed to care as they were too tired from the great beaches we visited, the water slide, Camp Carnival, shows, etc. There were so many things to do and so much food to eat, we felt like we did and ate about half of what we could have.
The staff tripped over themselves to take care of us everywhere on the ship. The room steward seemed to be waiting for us to leave so he could clean up, make our beds, give us fresh linens, etc. The wait staff was very attentive. I don't
know if there is any place on the ship where you can't get prompt cocktail service. I even told one cocktail server that I did in fact want another beverage, but I was moving down several floors and to another part of the ship. He almost beat me there with a frosty cold beverage! The food was about what we expected; very good, but not spectacular.Shore excursions through the ship were expensive. We had a lot of fun just getting off the ship and finding our own adventure, and for a fraction of the price. Running on the outdoor track was cool because you see ocean the whole time while you're at sea.
The only complaint I have is when we left the ship on the last day. They gave a several hour window for when you might get off the ship and they told you to get out of you room very early. We ended up sitting around with our luggage for over 2 hours waiting to get off. Getting the time narrowed down a little more, along with being able to stay in our room a little later since we had a later disembarkation time, would have made it a lot better.
Bottom line is that we will absolutely cruise again and we would consider the Carnival Valor again.
by lsnhc
1 Review
Publication Date: December 21, 2008
We booked our cruise very last minute (2 weeks before sailing) and took advantage of some very advantageous rates and credit card miles to make it affordable. We booked 2 inside cabins -- Guarantee. We ended up being category 4E, as our two teenaged sons were traveling with us. Given that there were more than 3500 passengers on this holiday sailing, it went without saying that the embarkation was more than a bit of a madhouse, but to Carnival's credit, it really did go as smoothly as could be expected.
When we got to our cabin, it seemed warmer than expected. We have taken in excess of 15 cruises, so we really do have an idea of what is "acceptable" in terms of air conditioning in the cabins. My wife underwent cancer surgery this past summer and combining that with her medications, she is very sensitive to heat and this obviously made our situation less than desirable. When I mentioned our concern to our cabin steward, he called engineering and shortly thereafter, a fellow in an orange jumpsuit appeared with gauges, tools, etc. and informed us that our cabin temperature (at
maximum cooling) was 74-75 degrees. He took off the grille covering the vent and made some adjustments, advising us that he had opened the duct as wide as possible and that the cabin would definitely cool down. Going to sleep later that night, it was clear that it had not appreciably changed, and my wife had a very uncomfortable night.The next morning, on the advice of our very accommodating cabin steward, I went to Guest Services and registered the same complaint, only to be told that the last temperature reading they took was 73 degrees and that was "within the range of acceptability" as determined by Carnival. When I complained further, he agreed to send the technician again. When the same guy appeared in our cabin, he made it quite clear that he was not happy to be there, and did nothing that we could account for. That night, same situation -- a very restless night for my wife and now, it seemed as if it had actually gotten warmer. Tuesday morning, I composed a scathing letter to Guest Services and brought it down in person, again being told that my latest temperature reading, 74 degrees, was "within the range of acceptability" (I guess the range got broader overnight!). It was clear to me that I was being stonewalled and that the staff cared little about this problem. I then asked to see the manager, who had been given my letter. After waiting a few minutes, I was accompanied into the manager's office and had the good fortune of meeting Jason, the manager, who was both understanding and proactive. He had read the letter and reviewed our file and fully understood our issues and said that one way or another, he would resolve them, either by getting our cabin to a more acceptable temperature or moving us, as there had been a few "no-shows" due to the bad weather in the Midwest and East Coast.
We all then went up for breakfast, and shortly after, Jason and his assistant approached us (he had apparently hunted us down!) to say that they had a cabin available right down the corridor from our current one and asked us to join them to inspect it. He opened the door to a balcony suite and it was cool enough to store meat!!!!!! So, not only were the temperature issues addressed, we had also received a significant upgrade (parenthetically, this was our 4th Carnival cruise). Suffice it to say that the rest of the cruise was far more comfortable and again, Jason was a true gem.
We also had a less than stellar experience in the dining room our first couple of nights. To be blunt, while the food was very good, the service was abysmal. While it was clear that the "full house" made logistics a bit more challenging than normal sailings, we seldom saw our waiter, who had a large number of tables, and almost never saw the assistant waiter. Wine was brought to the table and left there, unopened, and one night, my wife and I were brought our main courses at the same time that our sons were brought salads. On the second night, dinner took more than two hours! We approached Pablo, the matre'd, who could tell (just by the lateness of the hour), that my complaints were justified, and immediately reassigned us to another table for the balance of the cruise, and it was like day and night -- certainly among the best service we have ever had on a cruise (thanks to Melvin and Ricardo along with Paul, the assistant matre'd).
On our third night, we went to Scarlet's Steak House and had an absolutely wonderful dinner, superb in every way. The $30 per person surcharge is a true bargain -- the entrees alone would be more than $30 in any upscale restaurant, and the experience is a definite "must" for any wine and food afficionados.
Let me categorically state that we are not "complainers." We travel quite a lot and generally try to understand the parameters of what we should expect, whether it is a hotel or a cruise. I cannot ever remember having these kinds of problems on any of our previous cruises, and what began as a very negative experience changed with the help of two supervisory people who really cared about our happiness and Carnival should feel extraordinarily lucky to have people like Jason and Pablo as employees. As noted in the title of this review, they truly did make "lemonade from lemons!"
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