Length: 720 ft
The fourth "S-class" (for Statendam) of Holland America ships, the smallest and quietest class in the fleet.Best For People Who Want
A subdued classical style of cruising on a reasonably priced mid-size ship; large cabins and staterooms with private verandas; non-smoking dining areas; ample breakfast and luncheon buffets, and ice cream that is still free, served throughout the day along with a variety of tasty toppings.Should Be Avoided By People Who Prefer
A high-energy ship; a "party hardy" type atmosphere, and lots of singles looking to meet the person of their dreams. The ms Veendam is also not suitable for those who abhor fixed seating dining.Onboard Experience
Depending upon the time you board this vessel, a smiling Indonesian or Filipino staff member in white gloves will greet you delightedly and then escort you to your stateroom. Many of the most fondly recalled elements of the classical style of cruising are unmistakably alive and well here. You'll find no feverish singles action here, and the entire ship seems to roll up the carpet at an hour that would horrify the late night crowd. This ship definitely appeals to an older age demographic, as do most Holland America ships, and for that reason the pace aboard is much more relaxed. Bars and lounges fill up for before dinner cocktails and dancing, and on cruises of longer than ten days there are generally a stable of "gentleman" hosts available to whisk the single ladies around the dance floor. Both hot and cold nibbles are served during cocktail hour, and musical entertainment is provided.
Veendam is fully subscribed to Holland America's "Signature of Excellence" program of enhancements to nearly every area of the ship. New features include tableside waiter service at dinner in the Lido, a new Culinary Arts Program with show kitchen for demonstrations and classes, expansion of spa and fitness facilities, upgraded Club HAL Kids Centers, and new shore excursions. The Explorations Cafe is a combination library, Internet center, music listening area and sidewalk cafe. Staterooms now offer the best mattresses and duvets sold in Europe, flat screen TVs, and DVD players. There's early boarding and a choice of four dinner seatings.
What you will find aboard the Veendam is a palpable reverence for culture, art, and antiques, and lots of fresh flowers. The atmosphere is subdued, rather than flashy, and the ship is populated by folks who are generally well-traveled and for whom getting there is half the fun of the voyage. The itineraries too are often unique, and Holland America is a line that doesn't seem fearful of trying out new and exotic destinations.
The Veendam has received the full range of Holland America's "Signature of Excellence" enhancements, both in the public areas and staterooms. Staterooms now feature the best mattresses and duvets sold in Europe, along with flat screen TVs and a DVD player. The former library has been converted to the Explorations Café (powered by the New York Times), a combination internet center, library and music listening area. Personal music listening stations can be individually programmed from a playlist of thousands of choices, and comfortable reclining leather chairs allow the listener to lie back and get lost in a world of music to his own liking, played on soft, comfortable headphones. The library has a fairly large selection of books, most of which can be checked out for the duration of the voyage. Some 13+ computer terminals allow passengers to access the internet at speeds approximating a dial up connection at home.
In its strategy of marketing Holland America ships to the family cruiser, the Kids Club has also received substantial attention. A new area, "The Loft," which is located at the very top of the ship, serves as a teen hangout … no adults allowed. This area features hammocks for lounging and lots of brightly colored tables. A working waterfall serves as its centerpiece. Adults have been known to covet use of this area, it is so comfortable, and it is a real joy when a cruise has no teens onboard and the area is opened for general use.
A new wine bar has been added to the Pinnacle Grill Restaurant. It is here that wine tastings are held on every cruise. The Pinnacle Grill, as well, has received a menu makeover, and the price of this premium restaurant has been raised from $20 to $30 per person. Lunch can be had here on sea days for $15 a pop.
The Veendam features early boarding, with a full buffet lunch provided in the Lido. Guests are also permitted to remain in their staterooms on disembarkation day, rather than congregating in public areas until their group is called. Dining takes place in the fixed seating format in the beautiful two-tier Rotterdam Dining Room, with a choice of four seating times. As with all Holland America ships, the Veendam subscribes to the dress code of the evening. As of May 1st, these dress codes consist of Formal and Smart Casual. There will usually be two evenings designated as formal each week.Decor
Warm colors graced by antiques and reproductions with subdued lighting in cocktail lounges. Marble and luxurious fabrics are ubiquitous. Cabins are light and airy. Lots of art work and statuary grace the halls of this ship, with much of it related to the Dutch heritage of the line.Public Rooms
The Veendam may lack the breathtaking atria typical of other ships built in the 1990s, but it is remarkably easy to find your way around. The beauty of Holland America ships is that they generally follow the same format, especially within the class types. The Veendam is an "R" class ship, and as such you'll find her easy to navigate if you've ever been on other "R" class ships in the fleet. She has the same bars and lounges as the other ships, located in the same general areas on the deck plan. Most of the public areas can be found on the Promenade and Upper Promenade Decks, and these include the large Ocean Bar, with sea views by day and romantic lighting at night. It is probably the most popular spot for pre- and post-dinner cocktails, though it gets serious competition from another cozy lounge, the sing-along piano bar. The 89-seat Explorer's Lounge offers a string quartet or a harpist performing light classical favorites in the evening hours.
The glamorous two-story main dining room, framed with floor-to-ceiling windows, features a dramatic staircase and a classical trio holding forth demurely from a perch on the top level. Just outside the second level, ladies will find a perfectly located spacious powder room, complete with ocean views.
The main show lounge has two floors and a wide stage, with comfortable seating, though sight lines from the balcony are partially obscured. There is a large dance floor in front of the stage and an onboard orchestra/show band plays pre-dinner dance music nightly. The Crows Nest observation lounge, with its 320-degree view, is the perfect place from which to watch your departure from port; and at night it becomes the shipboard "disco" dance room, complete with a disk jockey station right off the dance floor. Card players are accommodated in various areas, including a dedicated card room that can simultaneously host four dozen players. Bridge lessons and play are offered daily, and many cruises host onboard bridge experts to help work with novice and experienced players alike. For those who enjoy a good game of Scrabble or a challenging crossword puzzle, tables are provided in areas bordering the Explorations Café. Players routinely congregate there to find new partners to share these pursuits.
A fairly large casino is also provided on the Upper Promenade Deck, located just off of the Explorations Café. This room offers a wide variety of table games, as well as numerous slot machines. The penny and nickel slots are almost always in use as these are the perennial favorites of lots of Holland America's passengers.
One sour note: Holland America has recently revamped their onboard smoking policy and the only public areas where smoking is now allowed are a small area of the Ocean Bar and one side of the Crow's Nest. All other lounges and bars are, for the most part, smoke-free. The casino alternates every other night as a smoke-free venue.Cuisine
varies a great deal from dish to dish, ranging from flavorless to divinely prepared and cooked; desserts generally score well with most people, while meat and fish may be over-cooked or arrive luke warm. Some of the most interesting meals occur at the Lido buffet, where each night an ethnic theme is featured in the late night buffet. These range from Mexican night to Italian Fiesta. Watch for the seafood buffet where you might find delicious crab claws available by the plateful. Choices in the Rotterdam Dining Room are plentiful and the menus varied. Despite being a picky eater, I was hardpressed not to find at least one entrée on any given night that I could enjoy. And, just in case there was nothing, a couple of "comfort" items can be ordered any evening. These included sirloin steak and chicken, along with baked potatoes. The Lido Buffet offers one of the best casual dining venues afloat. Serving stations are set up in such a way that you can go directly to the area containing the food items you want, without waiting in a long snaking line with other passengers desiring other items. Some items, such as pasta, can be cooked to order, and a sandwich station can prepare your favorite lunchtime snack to your precise specifications. I was even able to walk the server through the construction of an "authentic" Eyetalian hoagie.
The extra tariff Pinnacle Grill is clearly among the top specialty restaurants at sea, serving Northwestern fare, including some of the thickest and juiciest steaks around, served in an elegant atmosphere befitting a fine restaurant on land. The menu remains the same throughout the cruise, though a specialty of the night is added, and varied by day of the week. While the Pinnacle Grill is known for beef entrees, at least one seafood dish is also offered. The Pinnacle's claim to fame, though, is their Chocolate Volcano Cake dessert, for which many passengers book this venue just to get a taste of. Be aware that it will cost you $30 a head to dine here, but many feel it is well worth the cost. A hint to the wise, however … ask your travel agent if she can get you a voucher for a free "Pinnacle Grill Experience." Many of them routinely offer these vouchers for a free dinner at the Pinnacle as a "thank you" gift for their clients.Restaurants
There are tables for two, four, six, eight and ten in the opulent two-level Rotterdam Dining Room, which benefits from sea views and a romantically twinkling, fiber optics-lit ceiling. Rosenthal china, sparkling crystal, and crisp linens are also featured here. There are four fixed dining seatings - 5:45 p.m., 6:15 p.m., 8:00 p.m. and 8:30 p.m. Breakfast and lunch service takes place in the open seating format. As with all dining venues aboard the Veendam, the Rotterdam Dining Room is entirely a smoke-free environment.
Casual breakfast, lunch, dinner, and midnight buffets featuring ethnic cuisine are served in the Lido restaurant adjacent to the pool. At night this venue turns into a somewhat elegant affair, with tablecloths and candles placed on the tables. While you still go through a serving line, often your main entrée will be cooked to order and brought to you tableside. The Lido provides an excellent dinner alternative to those not wishing to dress up on a formal night. Dining here is always casual.
The cozy, intimate Pinnacle Grill specializes in the ingredients of the Pacific Northwest. Its dedicated galley includes 1600-degree grill. Bulgari china, unique tableware and a dedicated service staff enhance the elegant atmosphere, as too does the wine list, which features several California and Washington vintages not offered in the main dining room. An adjacent wine bar provides the opportunity to sample some of these wines at various times during the cruise, and a minimal tasting charge applies. Reservations for the Pinnacle should be made as soon as boarding, or even before via Ships Services, as this very popular dining venue usually fills up very quickly.
Twenty-four-hour room service is very efficient, and between meals you can order from a large list of snacks, salads and sandwiches. At mealtimes, you can order from the same menu those in the dining room are perusing. Service in brisk and the orders were, for the most part, accurate. It is appropriate to tip a couple of dollars to the steward who delivers your tray.Service
Holland America's Indonesian and Filipino crew is warm and gracious, though not always as fluent in English as American and British passengers might prefer. Speak slowly and make sure they understand what you need, because they can often be too polite to ask you to repeat yourself.
While service around the ship proved to be excellent, the Rotterdam Dining Room was the one area lacking. tended to be slow most nights at our table for ten and rarely did we get out from the 8:00 p.m. seating before 10:15 or so. This could have been as a result of the fact that some people ordered multiple items from every course served, while others selected perhaps a soup or salad and then an entrée. Despite several attempts to ask our servers not to wait until others were finished with the intervening courses before bringing another diner's dinner, these requests feel on deaf ears and folks wound up sitting around, sometimes for up to 45 minutes, waiting for others at the table to finish their pre-dinner entrees. Surely Holland America can come up with some strategy for accommodating those who do not order from every course, and would like to have their entrée served sooner?
Holland America is known for certain "special" touches, and these mostly take the form of service enhancements you're not likely to find on the ships of other cruise lines. The "yum yum" man stationed outside of the Rotterdam Dining Room after dinner each night, offering tasty nibbles and mints as an after-dinner "refresher." Also noteworthy is the Lido host, who hands you your tray at the beginning of the serving line. Holland America is famous for some of these hosts, who can remember the names of passengers from day to day. Last, but certainly not least, are the many stewards present in the Lido who offer to carry trays for passengers who perhaps need a bit of help. I notice this service on no other lines that I've sailed, and it is just one of the services touches that make HAL stand out above the rest in the cruise industry.
Notably absent on this most recent Veendam cruise was the chimes player who summons passengers to dinner each night by roaming the Promenade decks playing soft chimes as a reminder that dinner is now being served. This particular enhancement was sorely missed by many passengers.Tipping
For years Holland America was known for its no-tipping required policy, intended to make passengers believe that the staff were offering their services for love, rather than money. (Yeah, right.). When that didn't work out, they changed their marketing direction and now gratuities of $10.00 per person (including children) are automatically added daily to the shipboard account for dining and stateroom service. This amount can be adjusted, however, by visiting the front desk. Passengers are also welcome to tip additional, in cash, to those crew members who most made their cruise memorable.
A 15 percent service charge is also automatically added to bar bills as well.
It is also customary to tip in cash room service waiters who provide in-cabin delivery of meals and other snacks. $2 to $3 dollars, depending on order size, is usually deemed appropriate.Entertainment
The main lounge presents variety shows, guest musicians and comedians, as well as a series of lavish Broadway-style revues performed by the Veendam cast of singers and dancers. There's a jazz quartet in the Ocean Bar and a classical trio that performs nightly in the Explorer's Lounge. There's a sing-along piano bar and a sports bar featuring multiple televisions broadcasting a variety of sporting events from all over the world. Fresh hot popcorn is served during first run movie presentations that take place in what was once the Wajang Theater, now a room that doubles as the Culinary Arts Center, a room where cooking demonstrations and classes are also held. The Crow's Nest at the top of the ship is also a popular night spot for dancing and socializing. A combo plays, and a dj spins the tunes late into the night here. This lounge is also used for a variety of special events, including the Black and White Ball, Sock Hop, and the various theme parties that take place throughout the cruise.
Various game shows were held in the main show lounge. These events encouraged passenger participation. There was also a passenger talent show and a performance of HAL's famed "Great Pretenders Show," where passengers get to act out the roles of the musical stars of yesterday, lipsyncing to recorded music of their hits. We were also treated to a performance of both the Indonesian and Filipino Crew shows. Often these shows provide the entertainment highlights of a cruise, and are often better presented than some of the paid entertainment onboard.
There is also an onboard casino that features a wide variety of gaming machines and table games. This room alternates between smoke-free and smoking throughout the cruise, and the format for the day is always announced in the daily program delivered to the cabins the evening before. The casino also hosts various slot and Black Jack tournaments throughout each cruise.
If the evenings are elegant on this ship, the days are very relaxing. Daytime has no shortage of activities going on, but these tend to be of a variety that would appeal mostly to an older, more sedate passenger mix. Various spa and fitness classes are held throughout the day. Dance classes take place on just about every sea day. They are hosted by members of the Veendam cast and attended by the onboard "gentleman" hosts who provide dance partners for those who may lack them. Other daytime events included various trivia-type games, sporting type challenges which offered "Dam Dollars" to participants. These "Dam Dollars" could be redeemed at the end of the cruise for various HAL logo items. These sporting events included HAL's famed "On Deck for the Cure," in which HAL's passengers walk the promenade deck to raise money for breast cancer research.
Liquor tasting events were held, along with martini making classes. Arts and crafts classes were offered, along with various solo travelers activities, including hosted lunches.
The famed Dessert Extravaganza was held one evening on this cruise. This event, unique to HAL, offers onboard chefs the opportunity to great towering masterpieces all constructed of chocolate. These includes intricately detailed sailing ships and a variety of animals and birds. While some displays were preserved for picture taking initially, by the event's end, passengers had feasted extensively and little remained but the discarded chocolate shells.
Catholic and Interdenominational services were held onboard daily on all sea days, as well as on Sundays. A Jewish Rabbi was also onboard to conduct Friday Sabbath services, complete with a kosher meal served in the Lido.
An Explorations Speaker Series is included on cruises of ten days or more, and on our repositioning cruise we had lecturers talking about such subjects as astromony, literary history, the oceans and sea life. While most of these topics were enlightening, many of us passengers couldn't understand their place on a European cruise entitled "Passage to Venice." More appropriate lecturers would have been discussing topics relating to the varied ports we would be visiting, their cultures and their history.
Of course, the standard fare of art auctions and bingo can be found onboard, and these are detailed in the daily programs delivered to staterooms each evening. Art auctions were hosted by Park West and they generally took place in the Ocean Bar. On days the auctions were being held, the entire hallway and entryway of the lounge would be piled high with paintings, often making gaining entry to the venue difficult. Bingo games were generally hosted twice a day.Cabins
Aboard the Veendam you'll find some of the largest cabins afloat, all beautifully appointed with handsome fabrics and attractive art. Standard inside cabins are 182 sq. feet, while outside staterooms are 197 sq. feet, with enough closet and drawer space for the serious traveler. Balcony cabins offer considerably more interior cabin space than you might expect. In fact, all of Holland America's cabins average in size about 25% larger than similar accommodations in other fleets. A special class of cabins, the luxury suites, are a whopping 563 square feet, and contain just about every modern convenience. The named penthouse suites, of which there are two on this ship, contain dance floor sized private verandahs and are a huge 1,100 square feet. These suites, along with the ones in the luxury category, offer a wide list of special amenities not available to the average passenger, including access to the famed "Neptune Lounge." While many cruise lines provide butler services in their upper end accommodations, HAL offers this lounge. A private retreat that offers a daily variety of snack items, and free premium coffee drinks throughout the day, it's best feature is contained in the services of a dedicated concierge who is available to do the bidding of the small handful of passengers using this enclave. These services include making arrangements for private in-suite parties, handling shore excursion requests, making spa and Pinnacle Grill reservations, and a host of other such tasks.
Other accommodations offered include the deluxe suites in the "A" and "B" categories. What would be referred to as a "mini suite" on other cruise lines, these accommodations are nearly as grand as the luxury ones, and are 284 square feet including the somewhat small attached veranda. These suites include a whirlpool tub in the bathroom, along with an oversized television and a DVD player, minibar, and separate sitting area.
The Veendam offers several cabins in various categories for passengers with mobility or other physical challenges. There are no cabins designed for singles on this ship, but HAL does offer a very reasonable single supplement of between 40% and 50% on its standard staterooms. Perhaps in response to the larger than normal number of single travelers the line attracts, they also offer their Single Partner Program, where the line will pair singles of the same sex together, and give the single the cabin at half the double occupancy rate if they are unable to find a same sex partner for her. Many folks have used this program with success, however, be warned that the resulting experience of sharing close quarters with a stranger has generated its share of horror stories as well.
Stateroom amenities include bathrobes, a complimentary fresh fruit basket on arrival, stainless steel ice buckets and serving trays for use with in-cabin beverages. There are also massage shower heads in every bathroom.Fitness/Spa
The Veendam hosts the Greenhouse Spa on one side of the Lido Deck. Complete with treatment rooms, a beauty salon and a well-equipped gymnasium, the area is attractive enough to make even the most determinedly sedentary passenger want to come in and poke around. The sauna/steam rooms, segregated by gender, are impossible to fault, and for an extra cost passengers can avail themselves of the thermal suite, which features a hydrotherapy and thalassotherapy pool, heated ceramic lounges and more. This quite enclave is a popular place for passengers who just want to get away from it all and relax. Folks who made use of this area during my cruise raved about it. Passes are available on both a daily and entire cruise basis, with the price averaging out to about $10 per day if you buy a pass for the duration of the cruise.
Way up at the top of the ship, on the sports deck is a jogging track, isolated from cabins and other activities to spare non-joggers the sound of thundering hooves. A basketball and practice tennis court can be found there as well.
On the main Lido deck is a comfortable pool area, covered by a retractable dome to keep out bad weather. Plenty of padded loungers encircle the pool area, as well as lots of tables on both sides for Lido dining al fresco. The Dolphin bar is located in this area and it's an unbeatable spot to meet up with friends or watch a sailaway out of one of the exotic ports this ship visits. A second pool is located on the Navigation deck. This pool too is surrounded by comfortable loungers and tables, though there is no overhead dome protecting it from the elements.Children's Facilities
Admittedly, I know little about this feature of HAL ships since I don't have children. However, as part of their Signature of Excellence upgrades, the youth programs received an extensive makeover. Club HAL keeps the younger passengers diverted with supervised activities, including crafts, parties, and games customized by age group, with the number of counselors allotted based on the number of children expected on each individual sailing. Many children find Holland America's planned activities severely humdrum, when compared to the offerings of other cruise lines such as Disney or Royal Caribbean, but the recent addition of the Loft and Oasis, an outdoor retreat high on top of the ship for teens only has been a step taken in the direction of remedying this disparity. Teens will find a host of activities especially geared to their interests, including a teen disco, karaoke sessions, video games, teen sports tournaments, card games, trivia contests, bingo, movies and videos provided for their exclusive enjoyment.
Special children's menus are available in the Rotterdam dining room.
Babysitting services are generally available for parents wishing to spend an evening alone and it is generally provided by staff manning the purser's desk by day. The charge is usually around $7.50 per child per hour. However, there is no guarantee babysitters will be available during your cruise, so plan ahead for evening child care, bringing along someone to take care of this if necessary.Attire
Holland America used to have three distinct dress codes – formal, informal and smart casual. As of May 1st, they eliminated the informal category, leaving only formal and smart casual as the standards. There will usually be two formal nights on a seven-day cruise, more on longer itineraries. Half the men usually opt for a dark suit rather than renting a tuxedo. Casual on these ships means comfortable, but T-shirts, swimsuits, tank tops and shorts are all forbidden in the dining rooms and public areas. Jeans have recently been eliminated from this list of prohibited items, and are now considered acceptable attire in the dining rooms on casual evenings.
As an introduction we are on our first cruise aboard the Holland America Veendam. We have cruised on several other Holland American ships however decided a couple of years ago to switch away from Holland America. However this year we wanted a cruise that would include the holidays and a non-European cruise thus we opted for the South American cruise and included the return cruise making this a back to back adventure. The views and opinions expressed in this review are those solely of the author who is in no way connected with Holland America. We know and respect your views and opinions which may be totally different from ours. You had a different cabin, perhaps different waiters, different restaurants, etc. throughout the cruise(s) and thus saw the same cruise from a different perspective.
The ship reflects recent refurbishing throughout. The ship was launched in 1996. We don't know exactly what the theme was supposed to be thus we will call it 1920's Supper Club Modern. Many areas look as though we have reentered the supper club era of the 1920s.In any event the ship is being well maintained for the guest. Bytoday's standards the Veendam has to fit into the small ship category, after all there are large and mega ships with over 4000 passengers and small ships with around 750 passengers. With a passenger compliment of around 1350 passengers the Veendam is definitely not considered a large cruise ship by today's standards. From our view that is very good as we don't really care for the rock climbing, the boisterous swimming pool antics and adventurer land aboard a cruise ship. Upon closer inspection you will notice several broken or cracked glasses and windows throughout the ship. Some of the metal especially around the outside windows is pitted and rough indicating it was not recently replaced.
The first cruise left from Rio de Janerio and thus there were more passengers from the United States. On the second leg of the cruise starting in Santiago, there were even less from the United States. The Neptune Club on our deck was only occasionally visited by a person from the United States.
We are taking back to back cruises on this ship thus we have one segment from Rio to Valparaiso followed by a segment from Valparaiso, Chile to Buenos Aires. Several of the ports will be the same thus we have an opportunity to see more at each port. We have previously visited some of these ports, just a couple of years ago, and this trip will give us an opportunity to see things we missed in the past.
Seating throughout the ship contains both comfortable and uncomfortable seats. Funny you say that we would start the review about seating. We were so fascinated that we even took dozens of pictures. Some seating appears to be for "munchkins" as they have extremely high back with very small seats. In the Showroom At Sea almost all seats have low backs, thus providing little comfort for a lengthy show. On top of all of this, unless you select a chair to sit in you will find nothing but bench h style seating, all of which we found uncomfortable. What were they thinking?
Dining room seating is much better however some chairs have arms while other are open chairs. There seems to be no consistency at any of the tables---just whatever is available at the time. Get to your table a few minutes early and select your own chair even if that means borrowing from another table.
In our cabin we had a leather couch however I challenge anyone to try to sit for any length of time when the ship is moving and tossing as you will most certainly be tossed to the deck because of the slickness.
The ship as a whole is nice and clean and one will get used to dÃ©cor.
RESERVATIONS Just a note about making reservations. Not all published cruise prices will be the same, however most cruise agents can match the lowest price you may locate on another cruise site. Just ask! We waited almost too late to purchase a suite cabin and we had to move to a different cabin at the end of the first cruise as the first cabin we purchased had already been sold. You should try to get the same cabin throughout all your segments as you don't want to have to move after a few days at sea. We deliberately chose the starboard side on our first segment as that gave us a shore view from our veranda and on the returned segment we chose the port side so we could again have the shore side view from our verandah. That worked really well. Now a word about location of the cabin. Our first cabin was 035 about midway on the Navigation Deck. The second cabin was 006 which was at the front of the ship. This made a really great difference on the open seas however not a concern in the inland passages. The ship's movement was almost never felt when we were in cabin 035. Don't be eager to take the first suggestion from your travel agent if you are not pleased with the location on the ship. There are also cruise web sites where you can check available cabin locations on each of the decks.
Changing cabins should be an easy process (in our judgment), however Holland America apparently does not have a firm policy on this thus a separate letter has been generated back to corporate. On the next to last day of our first segment we still had not received anything from the front desk about our move to another cabin. I inquired three times and each time got different information. Finely on the last evening of the cruise we received a letter with partial information about the move to cabin 6. We still had no key to our cabin though thus another visit to the front desk where we advised to come back the following day. Our new cabin was made available to us around 0930 on the last day of the cruise and we received a new cabin key card upon visit once again to the front desk. We had not received any statement of charges for the cruise so we asked and was told we could have an interim copy. We also did not receive a survey questionnaire and were advised we would get that at the end of the second segment. We moved most of our personal belongings with a crew member helping us with a rack of clothes. BOARDING THE SHIP----We flew to Rio de Janerio and boarded the ship at the terminal in downtown Rio. It was a total disaster as the terminal is under renovation for the forthcoming Olympics. The main area was completely closed and HA had all passengers' crowded into spaces just inside the entrance. Once checked in, you had to go to a backroom and wait to be called by group number for boarding. I can understand the need for the renovations as the terminal is in bad need of repair. If you arrive during this renovation period, just be patient. Once inside this portion of the terminal space there is nothing to do other than sit or stand and wait for your boarding number to be called. Listen carefully for that number as there was no PA system.
We provided the computer generated boarding pass at the check in counter. I could not believe how many ahead of us did not have that pass with them Your passport will be confiscated and you will be given a receipt. If you need to update your credit card or change to a different credit card from the one you originally gave HA, you cannot do it at check in and will have to proceed to the Purser's Office once aboard. A word about your passport. Holland America apparently has the feeling that we as guest are not capable or responsible enough to carry our own passports. You will be told that the retention of passports is necessary for customer officials to quickly check the ship's roster. In any event you may find, as we did, a reluctance at some ports to even exchange currencies. In Buenos Aires we were refused twice because we could not produce the original passport. To complicate the matter, Holland America does not exchange monies aboard ship and even the casino refused our Brazilian money. TIPâ€”make a couple copies of your passport before you leave home. Do this in color as the black and white copies may not look all that official. We found that by producing a color copy and discussing with a clerk what Holland American had done concerning retention of our passports, the on shore transactions went smoothly. Our passports were returned two days before the end of the cruise.
Once our group number was called the process went rather quickly however there will be those that try to jump the line by not following the called number. The staff sent all we saw to the back of the line and that was the way it should be. ABOARD SHIP----You will soon learn that sanitation is of primary concern for HA as you will be asked to wash your hands as you enter the ship and there are hand sanitizers located all over the ship. We personally think it is a good ideal. You will be asked to stop at the end of the gangplank for a picture to be taken. We just try to accommodate the photographer as he/she is doing their job and we normally have no intention of purchasing that photo. These are just snapshots and remember you don't have to purchase any of them.
The Holland American staff, almost without exception, provides a genuine excellent level of service. Everyone greeted us with a warm greeting and their service was impeccable. There were some guest though on the second segment of the cruise that apparently felt they deserved more that friendly service. They displayed an arrogance with DEMANDS. Frankly I think they need to find another mode of travel. One passenger got very upset with the waiter because there wasn't a certain kind of tea available for him. Give me a break!!
Travel on cruise ships has definitely changed for the worse in the past two decades. Some passengers want to dress as "slobs" and expect to sit next to you on formal night while wearing a pair of sandals and a gross t-shirt. On smart casual nights one can see flip flops, ragged t-shirts and shorts. We even saw one 80 year old woman wearing what appeared to be gym shorts on smart casual night. These are some of the same passengers that demand their food be served immediately, reject their entrÃ©e and send that glass of wine back as they state it is not suitable. They was also the person at the purser's desk arguing about the $5.95 drink charge which they swear is not theirs. We don't personally have a problem with these type passengers however we do believe they would be better off traveling on a container ship or oil barge in the future.
OUR CABIN----We have been traveling on cruises since 1980 thus we have been on board a number of different ships. This time we decided to give up one of our cruises of the year so we could have a suite. Best decision we ever made. We selected cabin 035 on the first segment. However because we waited too late to decide on this cruise we had to change to cabin 006 (which was just a stone's throw away from 007) on the second segment. Not a big deal as the staff will move us at the end of the first segment. Cabin 035 was on the starboard side which gave us the shoreline on the travel both south and north. Cabin 006 will give us the same shore side verandah view on the return trip back.
Our suite was fabulous. More space than we usually have in a hotel room and a patio that was unbelievable. Two lounge chairs and four sit down chairs, a table and still a lot of room left. We had our beds configured for a king size and the industry still does not have this down. There is that split in the middle that is most uncomfortable. Our living room area was very large with a coffee table, two club chairs and a sectional couch. There was a closet with a large bar with lots of glasses, and a mini bar filled with drinks. The bathroom was very large with three closets, the most we have ever had on a cruise. There was a dressing area just outside the shower area that was really outstanding. Mirrors all over the place along with lots of counter space. The cabin was very tastefully decorated. Carpet almost new as were the covers on the verandah chairs. Lighting throughout the cabin was excellent. There is small desk working space juts opposite the bar. There are more drawers and closets in this cabin than one will have clothes to fill. If don't mind gambling a little and waiting until the last minute for your cruise, you may find a suite at a greatly discounted price. If you do, reserve it immediately and make your travel accordingly. Please be aware that some cruise destination, including embarkations, may require that you have a visa in addition to your passport and depending on the number of such visas needed for a particular cruise, it may take some time to get those.
NEPTUNE CLUB ROOM----Since we are in a suite we have access to the club room on the Navigation Deck where we have a full time concierge. Coffee, water, teas, small desserts and sandwiches throughout the day. Television and internet hook up (don't get excitedâ€”please review my section on the Internet). The concierge staff was excellent and most accommodating. This is just a nice place to relax away from the crowds in some parts of the ship. You can save the long lines at the tour desk by letting the concierge make the tour reservations and obtain your tour tickets. On the first segment of the cruise we noticed just guest from the suite section, however on the second segment we were surprised to see some in the lounge that were not suite guest. At least one of them appeared to have been brought to the lounge by one of the suite guest. It is our opinion that if guest did not pay for this level of cabins they should not be using the Neptune Lounge. We also witnessed some passengers who kept the concierge busy for lengthy times as they asked trivial questions. One woman insisted that the concierge go over her entire dining room times and options day by day for the entire cruise. By the way those times and options were clearly listed in the daily bulletin.
In the suite category you are given several amenities complimentary and one of those is the free laundry and dry cleaning. We sent a bag everyday and many times the laundry came back to us on the same day we sent it. The service was excellent.
Another perk one has with the breakfast served just for suite guest in the Pinnacle Dining Room. Once again the service was outstanding. You can also have a continental breakfast in the Neptune Lounge.
Anyone contemplating an upgrade to the suite level should check the HA bulletin to see a list of everything that is offered in the suite class. If you are a frequent HA guest and have reached the three or four star level, a combination of those rewards along with the suite amenities could weigh heavily upon one's decision on where to travel and what cruise line to take.
We received priority boarding on tender departures and once the passports were returned they were available in the Neptune Lounge thus we did not have to stand in long lines to get our passports.
ENTERTAINMENT-----I inevitably hear some passenger state that they don't care that much about the cruising and destinations, as they come on board for the entertainment. Look friend, I feel sorry for you if your number one objective in cruising is for the entertainment. Some shows are not all that good and if you stayed at home you could probably find some really good high school productions that would suit your taste. On our next to last night aboard we had a male and female singer that were very good. The dancers need to work on their portion of the act. I felt so sorry for one entertainer I had to leave the auditorium 10 minutes after he started. I was actually praying that some could get though their act without totally screwing it up or forgetting their lines. One magic act had little professionalism in it and the children at the local library club will provide you a better magic/comedy act. All in all the evening shows were acceptable with some actually being good. Pick your entertainment nights and if the act does not live up to expectations then just politely leave.
INTERNET---Let me get this "negative" out of the way first. I paid for the 250 minutes internet service as soon as I boarded in Rio and then being the sucker I am paid again on the second segment for another 250 minutes. Looks like I would have learned my lesson. I used up my first 150 minutes just trying to log on and was successful a couple of times. I figure my emails are costing me about $20 an email. This is by far the worst internet service aboard any ship in the world. Don't expect any sympathy or assistance from the "clerk" on board as he would just as soon you left him alone. After three days I swore off the internet and decided I would never again pay Holland America even as much as dime for their internet service. A walk though this morning (our 6th day) revealed only one person using the internet in the internet cafÃ©. In our cabin the service is even worse. At the concierge desk there are two computers and wireless however it is not good. Yesterday I was ashore in Montevideo and took my iPad with me. Found a Wi-Fi hookup at the California Burrito Company restaurant. It was free. The hook up was amazing. Just as good as my cable service back home. I learned from other passengers that had also enjoyed such success at other internet cafes in the town. We even used Facetime and SKYPE, which by the way is "can't be used" aboard ship. Save money and most of all save frustration by waiting until you are docked and then look for an internet cafÃ© or Wi-Fi spot. We are now two days away from our final destination and the internet has some reliability. We noticed almost all terminals are in use today. We were able to hook up to the internet with only two tries and sending e-mails took less than 20 minutes. What a deal!! Before I receive numerous e-mails. I am aware that the satellite transmission of communications in some parts of the world are rather limited and this may be the case with the South American cruise. However, in all fairness to the customers, HA should not be selling services it cannot deliver.
CROWS NEST------On deck 12 at the front of the ship is the Crown's Nest, a place that we frequently have gone for quite time to read. This location is actually large and quite during non-sea days. More passengers use on sea days with some talking so loud they disturb others. One corner is for smokers so if you don't like second hand smoke better stay away from that section. The seats are not all that comfortable as they as low backs and small seats. Lots of bench seating if that is your thing. Occasionally there is a group or travel club meeting on one side to the area. The bar opens later in the day as there is dancing and music in the evening hours. Lots of fog on our trip thus seeing much from the 12th deck was rather limited. I will not list the name, however there was a large travel group from one US company and if that is the way they conduct their tours I will most certainly not be using that company in the future. The "hostess" was actually quite rude. In one waiting area she insisted on getting her group up front and ahead of others that had been waiting. Please remember these are not HA employees but rather independent tour operators. If you are invited to attend a Captain's cocktail, you will more than likely find it located in the Crowe's Nest. There will be no "hand shaking" from either the Captain or his crew. All for health reasons.
THE CAPTAIN-----The Captain came to the Neptune Lounge (where the suites are) on the very first evening and brought key personnel with him. This was excellent and another benefit when purchasing a suite. He returned on a later date and chatted with the passengers. There was a special Indonesian luncheon for the suite guest held at the Pinnacle Restaurant with both the hotel manager and the Captain attending. We had to miss the stop at Port Stanley, however the Captain explained more than once it was a safety issue due to the weather. He was sincere and his explanation was acceptable. He seemed to always be truly concerned about the guest aboard. He left us after the first cruise segment and a new captain came aboard. He was present at the first night reception held in the Neptune Lounge for the suite guest. We had an unusual experience as we had two Captain's with the first segment Captain going on leave at the end of the first segment and a new Captain coming aboard.
THE FLORISTâ€”You can purchase from HA, through a pre-board internet program, flowers for your room. We paid a premium price and the flowers did not look that good the day we boarded. Within three days they really looked bad as the roses had swiveled up and dropped their petals. We had to toss them on day 5. HA puts a small bouquet in your cabin if you are on the suite deck. They too withered to nothing after day 4 and were taken out of the cabin by the room steward. On our second segment of the cruise we received a very nice bouquet in our suite. We were never sure who sent them as there was no note. They lasted for several days. In fact the flowers at our dining room table were changed several times as they did not hold up all that well.
FOOD---There are six main food locations on the ship. The ROTTERDAM is the main dining room located on decks 7 & 8. Breakfast, lunch and dinner is available. You may be assigned (for dinner) early, late or open seating. The LIDO is the deck 11 cafeteria type dining open for breakfast, lunch and dinner. You will find the cafeteria line to be broken down into various food sections designed to make the lines shorter and service faster. Does not always happen as some passengers just can't make up their minds on what they wanted. There are the two specialty restaurants, the Pinnacle, where one can get steaks and sea food and the Canaletto Restaurant where Italian food is available. Both of two restaurants require an extra charge. The TERRACE GRILL is located on deck 11 at the end of the swimming pool. You can get hamburgers, hot dogs and fish and chips for lunch or late afternoon snacks. The SLICE Pizza is located on the aft of deck 11 and is weather dependant.
We dined all over the ship and we are convinced the quality of the food is the same wherever you go except for the specialty restaurants where you pay an extra fee. If you are being served you will swear the portions are much smaller than on past cruises and we think you will be correct. They seem to count the exact number of green beans or asparagus spears and they will be much less than in the past. In the Rotterdam the asparagus spears were wilted and about the diameter of a pencil. In the Pinnacle the asparagus spears were three or four times the diameter, were green and crisp and served with an excellent hollandaise sauce. They were top quality. However in all fairness, you can ask for more. One evening when crab legs were being served the waiter told us the crab legs were small and not that many and if we wanted to have that entrÃ©e he could bring more to start with. We accepted the offer and the crab legs were indeed small and there were only two on the original plate.
Food in my judgment, is about what you are going to get back home in a nice restaurant location. It will be served with a little more fanfare though. At the LIDO food is similar to any cafeteria back home. You can always order seconds and the wait staff will accommodate your request.. This reduction in the quantity is certainly being done by the "pencil pushers" as they try to figure out ways to increase the profit margin.
The suite guest can have breakfast in the Pinnacle Restaurant with no additional charges. Lunch and Dinner in the same location comes with an extra charge ($10 & $25). Sometimes a quiet evening is worth the price. Not all the suite guest knew about the "no charge" Pinnacle dining for breakfast. Ask the concierge what days breakfast is served for suite guest.. The dinner meal is actually very good with the steaks being great quality and grilled exactly as you order. The bone in rib eye that I ordered was excellent and would challenge any steakhouse in Dallas. The food and service was so good, we are going back for a second evening. There are always a few that think they the staff in the dining rooms are servants and thus they make unreasonable demands. We saw one male that did not like the selection of teas available and he actually threw a fit. Another passenger ordered eggs Benedict and she did not like the way they were served while just a couple of tables away the woman insisted the meat was not prepared correctly and thus sent it back. For those in suites the Neptune Lounge is open for breakfast snacks such as coffee and Danish, however not a full breakfast. You can also get snacks and coffees at the Explorations CafÃ©. When we first arrived on the ship, there was no self service of food items. This was relaxed a little after the first 48 hours and you could serve yourself on certain items on the Lido Deck. There were some food items that continued to be served by the wait staff. This no self service policy applied to all food areas throughout the ship, including the Neptune Lounge for the suite guest.
You should certainly not go away from the ship hungry and the wait staff that we met tries hard to make your dining experience a good one.
MOVIES---There are several choices depending upon the days. On deck 11 there is the large outdoor screen which had excellent picture quality and however the sound system is very poor. A lot of the passengers left the area after only a few minutes due to the poor sound quality. You just flatly could not hear the sound. Once the weather turned cold no one seemed to attend these movies. Look for the free popcorn.
Movies on certain days may be shown in the Showroom At Sea. The screen is smallâ€”smallâ€”small. Not much more than your large TV screen at home. Sound is acceptable though. No popcorn. There is the movie theater on deck , the Wijang Theater. The screen is large however don't expect high quality on the screen nor expect high quality sound. The seats in the center section are comfortable. Popcorn is free and you get about 1/3 of a bag. The number of bags is limited and if you get there at the beginning of the show don't expect pop corn as the bags will all be gone. Movies we saw were just DVDs, some of which reflected a lot or use or improper mishandling.
EXPLORE TECHNOLOGY----This is a series of "classes" that Microsoft and HA provided free of charge. There is minimal seating, so get thee early. I think HA must go out of their was to obtain the most impersonal people anywhere when it comes to the technology and internet. I would have to give this person a very low rating when it comes to a friendly personality. She has an almost scripted program format , so don't expect to interrupt her and ask a question. Her voice presentation was without much volume thus if you are sitting close to the back of the room you may find hearing difficult. One good aspect is that we were told the "lessons" could be downloaded from the internet when you returned home. As a note, this is supported by Microsoft so expect to get a sales presentation pertaining to Microsoft products. You can learn a little about some of the subjects however if you are already an advanced used of software and the internet you may find these presentations rather boring. Some subjects included cameras and photography however once again don't expect in-depth technical assistance. FOOD PREPERATION & ENTERTAINING---If you have very many sea days you will most likely be looking for something to occupy your time. Perhaps a culinary workshop or food preparation would be to your choosing. Some of these classes have a fee associated with it, thus you have to sign up and be preregistered before going. We just attended the free ones as we are not professional chefs and have no desire to become one. Cake decorating drew about a dozen guest and lasted about 20 minutes. The presentations are made in the Culinary Arts Center (that is the Wajang Theater on Deck 7) BEVERAGES----There are eight locations throughout the ship where you can obtain beverages with the MIX being in the center of the ship on Deck 8. It's a sports bar thus if the satellite transmission is working you can pick up a football game from the US. You can purchase a drink card for 50% of the retail cost and alcoholic drink cards are also available for a discount. Check at the Wine Cellar on deck 7.There is no refund at the end of the cruise. We just paid by the day for whatever we ordered. There is a wine special where you can purchase three bottles of wine for a fixed price. This will actually save you some money if you expect to consume three bottles of wine during your cruise. There is a wine cellar on Deck 7 where a selection can be made. Taking your own non-Holland America wine will incur a corkage fee in the dining room.
EXPLORE OUR WORLD----These presentations cover a wide range of subjects, some of which are interesting and other which will give you an opportunity to sleep for an hour. We noticed guest attending were involved in a lot of activities, such as reading the Kindle, crocheting, talking and reading a book. You might want to drop by one of two sessions to see if anything interests you. Don't expect to earn your PHD from the subjects being discussed. Some classes there are discussions on ports where the ship docks. The speaker/presenter was very good. CASINO-----I am usually negative when it comes to cruise ship casino, however this time I make an exception. This is a very small casino, with one roulette table and no crap table. Not all that many slot machines. There are one and two cent slot machines, however I never did figure out a way to play only a penny. The staff is friendly, accommodating and patient. I write patient as there were several novice gamblers that did not know the games or rules, however the staff took their time and made the people feel good and want to gamble. They still lost, however had a good time in doing so. There are Texas Hold'em Tournaments, Slot and Blackjack Tournaments. Texas Hold'em tournaments had buy ins on the first segment which was $30 however it went to $60 on the second segment. The slot tournament had a grand price of $500. The casino is closed while in Chilean waters and at all ports. Video cameras are not allowed however still pictures are permitted in the casino.
THE SIGNATURE SHOPS----Sales of merchandise seems to pop up just about anywhere. Could not believe all the people pushing to get those t-shirts at pool side (2 for $25).Most of the "stuff" in the stores one just does not need. The watches and jewelry can be purchased stateside or on the internet at about the same prices or lower. Perfume available on this ship was rather limited and when my wife asked the prices it was more than state side sales prices. The store close to the MIX Lounger was clean and very well lighted. There is a liquor store on the same deck that carries a few drug items and snacks. If you think you will want snacks or drug items, bring them with you. The cost aboard is way out of line. There are several "sales days" aboard, some around the pool or on the deck where the shops are located. Just what you needed more "stuff" to put into that suitcase and take home for the next garage sale.
PHOTO GALLERY------The ship offered all the photos taken of you aboard the cruise for a one time price of $299.00. Throughout the cruise we never saw very many passengers making purchases at the photo shop, however on the last day at sea of the first segment, we witnessed several making package as well as individual purchases. Many of the photos taken on shore and in the dining room were actually not all that great. They were just poorly concrafted snap shots and I know you can do much better. Even the formal night photos were out of focus, poorly posed and just enlarged snap shots. We noticed very few guest stopped by the photo locations on formal nights. The ship also has a special section called "Black & White". We talked with the graduate photographer, a young girl from England, who studied design, etc. and went into the photo portion after graduating. She has limited settings for her work and she tells me that generally the work is done on 8 X 10. There is no charge for the settings, however she advises there is a limit of 18 clients per cruise. You have to be into this type of photography to enjoy it and many are not all that keen about the rather off the wall concept for portraits. You will find though some of these type approaches to photography being highly acclaimed especially in the photo magazine contest. THE OUTSIDE WALKING TRACKâ€”DECK 6---This is a walking track with several signs posted that advise "No Jogging Allowed"---In spite of that, you are going to encounter the person who thinks they are still a high school jock and can run down all those who walk on this deck. This is really a nice area to enjoy and four trips around the deck will give you your daily mile. Walk in the direction indicted by the arrows, not opposite like those "jocks" who apparently could not read. TOURS The ship's staff will offer a presentation on the various tours that are available. This will more than likely take place on the first morning after sailing. You can also go on line after registering and pre reserve your tours via the internet. We found this easy to do and on top of that your tour tickets will be delivered to your stateroom on your first day at sea. If you happen to be staying in a suite the concierge has the ability to reserve your tour at his/her desk and print your tour tickets immediately. Under the "ports" section I have discussed some tours. Benjamin along with another crew person made presentations on tours each morning. While they never misrepresent the tours, you may find the actual tours a little different than the presentations. For example the City of Rose and the German settlement tour was listed as 3 Â½ to 4 hours. This was a tender location. We waited on the ship from 8:05 until 8:30 when we boarded the tender. After arriving at shore we had to wait until a second tender arrived which took us to around 9:15AM. The moved through the city to a stopping point above the city where we stopped for 5 minutes before proceeding o Puerto Arenas where we arrived at 10:15AM and advised we had approximately 30 minutes to visit the town. We reboaded at 10:50 and proceeded to the town of Fruitillar where we were again given 30 minutes to visit the German Settlement. Leaving at 11:45AM we arrived back at the dock around 1PM, boarded the tender and was back on the ship at 1:40PM. If you count all the waiting time then it is possible to get 3 Â½ to 4 hours posted in the tour brochure. Actual time at the two site---one hour with all the rest being travel and waiting time. If you had done this on your own you could have seen a lot more and spent additional time at both locations. LAUNDRY & PRESSING & DRY CLEANING The laundry and dry cleaning with a suite cabin is complimentary. Otherwise there is a charge. Before you go cheering about this a word of caution. Don't send any really good, especially designer, clothing to be washed or cleaned. After 5 laundries your under clothes will no longer be a bright white, but rather a dingy gray. Those shirts you had laundered and starched will look a little dingy after just a few washings and your trousers will not hold a crease even a few hours after wearing. The bottom line is that the free service is a fantastic idea however the wear and tear on your clothes may end up costing you in the long run. My colorful polo shirts have lost their brightness and now look like dollar store shirts. Perhaps I can pass them off as designer polo shirts that were designed with dingy colors and by cutting a couple of holes in the blue jeans I now have designer blue jeans. As for the under shorts---they did not cost that much so I will toss them upon return home.
PUERTO MONTT, CHILE This is an anchor port with about a 15 minute tender ride to shore. The landing port is a little over one mile from city center. There is very little around the actual port other than some local shops. The walk to town center will take about 30 minutes over concrete walkways and some gravel intersections. We found little to do in the town center other than browse through some of the local shops and stores. Tired of ship food---there is a McDonalds in the middle of town. We would suggest taking one of the ship's tours thus on our return trip we decided to take the tour that goes to Puerto Varas and Frutillar, the "city of roses" and the "little black forest". USHUAIA, ARGENTINA----- This is a neat little town of about 60000 population and is the most southern city in the world. The day we were there the weather was spectacular with the temperature around 50 degrees. A short walk from the cruise ship to downtown and St. Martin Street where one finds all the shopping, including internet cafes and restaurants. If you want to use the internet there are several locations on St. MARTIN'S Street and at a very nice hotel the Wi-Fi is free plus the coffee is rather good too and at a reasonable price with no charge for the internet. You will though need your own laptop. There are several museums plus the train to the end of the world. People are friendly and the US Dollar was accepted everywhere we went and credit cards could be used with your passport. One day we were there many of the shops were closed all day on Wednesday. By the way---tour guides at the end of the pier will tell you that just about everything you go to see will be "at the end of the world". According to the ship's personnel this is basically true as it is the mostly southern large city in the world. As we leave Argentine and return to our cabin we have a notice from Guest relations (still puzzled by guest relations title) that as we head for Chile we need to complete an entry form for each person. The form has been partially completed thus all we have to do is check a few blocks and sign. No doubt the cruise line feels as though many or some of us don't have the ability to complete such forms so they do it for us. A letter attached states that we need to have a copy of our passport which the cruise line has previously given us. When you make your last stop in Chile an immigration office usually aboard ship will ask you for that form before you leave the ship, so hang onto it.
PUNTA ARENAS, CHILE-----This is a neat town with a very clean downtown area. The port though for our ship was in the industrial cargo container section and if you are going to the city center you should get a taxi ($10 per cabin or ride one of the vans ($3 per person) as going to town. It is too far to walk. There is a very nice port downtown and the days we were there a Seaborn ship was berthed. The area around that port is very clean with lots of new construction including a large casino. You can easily walk to the downtown from this port. There is some small amount of shopping about a mile from the pier. If you are not on a pre-paid tour there are dozens of taxis available in downtown and for a flat price they will take you most anyplace you desire to visit. We hired a taxi to take us an hour's drive away to a penguin colony. The price for three hours was $100 which included a return to our ship. In downtown we found a neat coffee shop, candy store/deli all rolled into one. Decorated in Christmas colors and trim, the place offered free internet (need your own PC or iPad). This was a friendly very clean stop located just a block off the main square on the main shopping street. At the park square there are dozens of local vendors selling trinkets as well as locally made crafts. Prices are most reasonable. A very nice tourist bureau office is in the park.
You may have taken just those tours offered by the cruise ships or you may be an independent traveled and contract for your own tours. Around the square are lots of taxis and tour operators.Let's compare one of the tours offered at this port.
The ship tour programs calls this the Patagonia Experience Otway Sound & Penguin Reserve -4 hours for $94.You travel to Otway Sound mostly over gravel roads. You will walk to the penguins area and from beginning to end is about 1 Â½ miles over dirt, gravel, tundra and wooden walkways. The walk is not difficult however the walkways re uneven. Your guide will speak English. There are no stops and you are kept to a rigid time schedule. Most likely some guest will not be aboard on time to return from the tour. You will wait along with all the others.
Now let's do the same trip "on your own". The cost for the driver to and from the ship was $100. You have to pay to enter the park and that is $4 each for you and your traveling companion. At the sound there is a $11 per person entrance charge. Total paid for the trip is $130. No tip to the driver. Total paid for the cruise ship tour is $188 plus $5 guide tip for $193. Savings for independent travel for this trip is $63.00
How do the trips compare? On the ship's tour you have English speaking guide, large bus type seating and service from ship back to ship with no corners about being late as the ship will wait. On the independent travel you save $63.00. The driver speaks very little English. You get service from and back to ship. The driver stops for you to take pictures along the way of the jack rabbit, sheep and wild birds. Not going to be the case on the large bus. The seating is car level with small seats however there is air-condition. Almost to your ship and you spot a souvenir stand so the driver stops. Not the case on the bus. Will the ship wait if your are late returning----NOT in a million years.
You weigh the difference and see which is best for you. Time was not a factor as both the taxi and the bus returned some 4 hours before departure time..
MONTEVIDEO, URUGUAY-----The ships docks right downtown thus walking into the city center is easy. Once off the ship, look for the "green walk way"---that being the sidewalk that is painted green and one that will lead you away from the pier and into the city. Although we were there this last time on a Sunday there were still some stores open and lots of locals on the streets. Travel a few blocks up the street from the pier and make a left toward the city park area which is a few blocks up a slight incline. There is a church on one corner across from the park so look for that church steeple so you can track your way. Want to use the internet (must have your own PC)---well there is a small California Burrito Company store on your right as you go toward the park. Free and fast internet hookup so you can send everyone an e-mail. It's free however at least purchase a drink from the friendly operator. He will appreciate your business. The burritos are hugh so don't order more than one. Traveling on toward the park and then past the park, you will leave the old town and enter the newer financial and hotel district. Worth your time to see all the locals busy shooing and hustling from office to office.
If the city center is not your thing, we suggest going to the COLONIA DEL SACRAMENTO which is a UNESCO World Heritage site. It is a 2 Â¼ hour drive each way. You can opt for a tour from the ship or hire a driver at the pier. A personal driver will not take quite as long to get to the town. There are tolls along the way thus check to see if the driver is willing to pay those tolls. We had lunch at one of the local restaurants in the town. It was a long day with cobblestone streets inside the old city. Walking may be a little difficult however it can be done. Wheelchairs are a little more difficult to navigate.
There is also a steam train ride available however we were advised this is primarily a tourist attraction like one might find at a large amusement park.
Just across the street from the ship terminal entrance is a large pavilion filled with shops and many restaurants. Fresh meats are being bar b q'ed and grill over open pit fires. This is definitely a place to visit and to have lunch or dinner. FALKLANDS ISLANDS No doubt our most interesting and adventurous port stop. First the tenders have to travel quite a way to get to Port Stanley. The water was rough and the winds very strong. We went ashore without any tour reservations and found a local person that took us on a fantastic penguin tour about an hour away from the docks. He had a 4 wheel drive Range Rover that was needed as we crossed private ranch land to reach the nesting and beach area. We were the first to arrive at the area where we spent about 30 minutes observing and photographing at least 200 penguins. We can say this was a fantastic opportunity. As we left several other 4 wheel drive vehicles arrived and all in all at least a dozen by the time we got back to the gravel highway. We were paying $40 each for our trip will some of these other people had paid as much as $259 per person to see the penguins. Oh they did get a box lunch thrown in. We could not have been more pleased with this experience. It was fantastic and we saved a large bundle of money. Upon return to the docks we spent the next hour touring the small port town of Port Stanley. By the way that would have been another tour charge had we purchased on the ship. The time on shore was short, however by 1:30PM we were ready to return to the ship and we caught the last tender back to the ship before tender service was suspended. Those still on tours and on shore found long lines and long waiting time for their return trip to the ship. We were about two hours later leaving the area due to these long waits caused by large waves and high winds. The ride back consisted of repeated tossing's by the waves and getting along side of the ship became a real challenge for the skipper of the tender as we tried several times before being able to get along side. Even then many of us got thourghly soaked by the splashing waves that hit the tender. You can walk all over Port Stanley in a short period of time. We don't think a paid tour for walking is necessary. There is a war memorial that you need to see. Also a large general store right on the waterside street(The West Store), where you can get groceries, a cup of coffee, books and souvenirs, wines, toiletries plus there is an electrical store where cameras and supplies are available.. The place is clean and prices are reasonable. Across the street is the Capstan Gift Shop where some nice gifts c an be found. Numerous gift shops are in the downtown area. There are some small coffee and bakery shops that are worthy of your stooping by. Look for them on the side street away from the water. Pass up the "trinkets" shop as many of these souvenirs may not be of such great quality. There are two churches downtown just opposite the water and a restaurant across from the newspaper office. (Christ Church Cathedral , St. Mary's Catholic Church and The Tabernacle, United Free Church).Close by is the Post Office. The Whalebone Arch is in this part of town as is the 1982 Liberation Memorial. A school is also located downtown. The houses are quaint and most have a brightly painted roof that can be seen from a long distance. The wind blows very hard so bundle up for your walking tour. We were told that the Falklands get 40% of all their electrical power from wind turbines and that the percentage is increasing on a steady basis. If you are interested in the history of the Falkland Islands, including the 1982 war with Argentina, may I suggest that you research back at home before you come as books are rather expensive in the Falklands and I have yet to find that really good one about the 1982 war. Most in the bookstores are written from the perspective of a daily journal by one of more of the residents of those days. You can drop more than $300 per person on ship purchased tours for the Falklands or you can have an equally great time for less than $50 each by becoming your own travel agent. Just get to the dock early as the number of guides is limited. There is a close by penguin area where one can actually walk (about 1 Â½ hours each way) and that is 100% free. What a fantastic job to have just meeting the 50 or 60 cruise ships per year and providing tour guides around the island! This in my opinion would be a great fun job, very limited workdays and a fairly good income. Now one would have to bear the cold and winds which never seem to die down. If you are a cruiser and have never been your own travel agent, there is no better time especially with the internet, to save yourself a bundle of money, get away from the crowds and take some fun and adventurous tours on your own. If you are tired of waiting on that constant straggler missing from the bus after every stop, if you are tired of the pushing and discourtesies at each stop, may I suggest trying a tour on your own. Start several months ahead of your trip and gather up tons of information and don't forget to check reviews on what has been the experience of others. CAUTION---There are live mines located in numerous places of the area. They are marked with signs, thus observe those signs and don't enter the marked off areas. Our guide says that mines are still being removed however the process is very costly and progress is slow. EXPLORATIONS CAFÃ‰---This is place along the port side on deck 8â€”just past the casino where you can get a book, coffee drink or use the internet (good luck on the internet). In fact this is one of the most frequently used areas we noticed on the ship. Large windows let you look out on the port side. You are close to the Rotterdam Dining room, thus a good place to meet friends before dinner. On the opposite side of the ship is another good place to meet friends at the Explorer's Lounge. Coffee is sold at about the same price you would pay at Starbucks. In the Neptune Lounge (suite guest) there is no charge for coffee including cappuccino. OCEANS BAR---Has some good seating with large windows on the starboard side. Music and entertainment in the evenings. Check the daily bulletin for drinks specials (usually the second one for $1) each day.
TIPPING ABOARD SHIP I have read numerous posting on web sites in which questions have been ask about cruise ship tipping. There is no simple answer in spite of the fact that cruise ship experts , especially those working for the industry, will attempt to give you a "concrete and simple" answer to your question. On board this two segment trip Holland America added $11 per day per couple on the first segment and $12 per person per day on the second segment. total charges. Thus we paid for a 28 day , two segment trip $640.00. This means we paid $640.00 in tips for this limited number of employees, such as cabin stewards, their assistants, the waiter, his/her assistant and "others". In addition we paid 15% in tips for those drinks we purchased. Now if there was someone that was really outstanding, such as your waiter, to whom you have already committed $96.00 in tips, you may want to give him or her some additional cash. While Holland America used to provide envelopes for this at the end of the cruise, there were no visible envelopes around, however the front desk would be most happy to provide as many as you desire. Just remember that your waiter who was serving three tables of six has already received $864 from the mandatory tips for those past 16 days. On top of all of this you most likely were not served every meal by that waiter as you may have dined in the Lido or had service in your room. The point is that the cruise industry really screwed the tipping situation up when they started their "mandatory" program. You now give the same tips whether your service is good, poor or outstanding. On the other hand there are those passengers that without the "mandatory tipping" would most likely leave the ship without having left any tip. Now there are the "good guys" who will leave that waiter an extra $20, $50 or $100 bill as they leave the table on that last day. The real answer to that question is to "absorb" the Holland America "tip policy" and give something extra to that person what you think about his/her service. If there was nothing really outstanding then you have already tipped enough. By the way, these employees aboard the cruise ship are not paid great wages and their livelihood likely depends heavily upon your tips. Did you know Holland America makes that same wait staff pay for their inte3net usage? It is no wonder we see so many staff at the internet cafes on show where they make telephone calls back home or send e-mails to their families.
SHIP'S CRUISE SURVEY OR EVALUATION At the end of the cruise expect your service to get about as good as it can get as every crew member is aware that a survey form is about to land in every cabin. However that was not our case as we did not receive a survey form. When we inquired at the front desk we were advised that if you are on a back to back or multiple cruise segments you will receive a survey from only at the end of the cruise. We don't think this is fare to either the staff or the customer. For example we changed Captains, Cruise Directors and many wait staffers at the end of the first segment. One of these was outstanding when another was just satisfactory. There is no way, unless I write a narrative on each employee, that those reviewing the survey will know who I am evaluating. I will probably not turn in my survey form and send a letter AND the survey form to Corporate instead.
BACK TO BACK CRUISES----We have done this in the past and without a problem as we have always stayed in the same cabin for the entire cruise. This time it was a little different as the cabin we reserved on the first segment was not available for the second portion of the cruise. I was assured by a representative at corporate that we would have no problem. Not exactly true. Our first segment cabin was 035 and the second segment cabin was 006. One of the port side and the other on the starboard side. On the last evening of the first segment we still had no guidance on the move so I went to the front desk and was told I would get a letter later that day. I did receive a letter in a couple of hours and I suspect it was generated as a result of my visit to the front office.
I noticed there was no new cabin key thus back o the front desk. I was informed that a new key could not be issued UNTIL THE actual cruise date which would be the following day. I once again asked about the actual move and was assured that a cabin attendant would assist. I even verified this with the concierge.
We wanted to get off the ship as it was docked at Valparaiso however this was not going to be possible as we still had no new cabin at 10AM. Finally shortly after 10AM a cabin attendant came to the area where we were waiting and advised the new cabin had been cleaned. We moved out personal belongings with only one load of hang up clothes being moved by the cabin attendant. It just seemed as though no one knew what to do. We returned to the front desk where we were issued a new cabin key for the new cabin. At 11AM we ask a about leaving the ship and learned that the new boarding passengers would start boarding at 11:45AM. We did not want to get involved in any additional waiting lines thus we left the ship, went to the terminal and shortly after that reboarded so we would not have to wait with new boarding passengers. Holland American did not assist us in any way and I to assume they thought we could just work "it" out. Well we did, as we retuned back to the ship before noon time. So much for touring any of Valparaiso. One certainly needs to work out as many details on such a change before the final day. You can eliminate this problem completely by reserving the same cabin for your entire cruise.
SHOULD I RESERVE MY NEXT CRUISE WHILE ABOARD SHIP? If you want my short answer it is "NO". I know it may be tempting to only have to pay a deposit of $100 for a cruise nearly two years away. You will also be advised that "credit" will go back to your home town (or wherever) travel agent. It may also be tempting from a standpoint that you may be able to select exactly the cabin you always wanted. Do you have any idea what world conditions will be some 18 months from now? Will those cruise destinations you desire now still be the ones you want to cruise to in 18 months? The economic stability of business and countries throughout the worlds are such that I just tend to say, let's wait until a closer time when I actually want to cruise. I look for destinations we want to visit, fro great fares and super accommodations aboard the ship. Sometimes it takes a little waiting to get just the right combination. There are new ships being added by the cruise industry every year plus there are new ports being opened up throughout the world. I have come to the point where we are looking for quality service, quality food, quality cabins, etc without breaking the bank. Rather than four cruises in two years we are opting for two or three where we can enjoy cruising at our expectations. Holland America has a 212 page Cruise Atlas 2012-2013. The booklet is very good and was planned well. You can browse through all the Holland American cruises for the two year period. Fining a copy locally may be difficult thus requesting a copy form HA may be the best way to get a copy. There were limited copies available on this cruise however there was a notice asking that the brochures be returned after reviewing.
EXPLORE WELLBEING & Salon This is where you can go for a fitness class, acupuncture or across the hallway for a hair makeover or touch up on your fingernails. The Greenhouse and Explore Wellbeing will set you back a few dollars regardless of what you desire. While my wife used the hair dresser I stayed away from all of this section. If it is your thing â€“then go for it!
YOUR TRAVEL GUIDE BENJAMIN Some good information with lectures throughout the cruise. Held in the Showroom at Sea.
RELIGIOUS SERVICES Mass was celebrated in the Wajang Theater at 8AM
ART AUCTIONS There were none---hurray!!!
LATE NIGHT DANCING Available at several of the lounges throughout the evening
LIBRARY There is a large library on deck 8 at the Explorations CafÃ©. Books can be checked in and out at the desk. A few paper backs are available for exchanges. You do not have to check these paperbacks out, just leave one as you take one. You will find a few books in the Neptune Lounge if you are a suite guest.
We chose this cruise becasue of the destination, Bermuda. We were not disappointed. Bermuda is an incredibly beautiful island with the best beaches. Beware, however, the ship, the Veendam. We expected as is typical with Holland America ships for the rear deck to have a pool, as is listed in their brochure. We love to go for a COOL dip, every hour or so, after laying out in the hot sun. Cool pool...NO. how about 3 HOT tubs. That's right in their new Reatreat area they have removed the pool and put in 3 hot tubs!
The retreat area also has a bar area which we typically enjoy in the late afternoon for the social atmosphere. Not so here. The bar stools were so uncomfortable and uninviting, few people used them. And whose idea was it to put in the pizza bar in an area typically designed for adults? Who loves pizza more than kids? That's who used it.
We paid $40 extra to enjoy their fine dining experience, Le Cirque. I ordered my favorite fish, sea bass. It arrived dry. I sent it back. Another arrived dry. I expected morefrom this supposed first class dining experience.
Very poor customer service. Bathroom pipes overflowed. Gives new meaning to "poop deck". Toilets in cabins and common areas would not flush. There was overflow in cabins. Friends had floating material flood their cabin and were offered nothing in compensation. Our cabin did not flood, but toilet would not flush for over 1/2 day. We complained during the cruise and wrote a letter afterward and not even offered a small inconvenience discount for a future cruise. This is an older ship and not as nice as others in the fleet. I won't cruise Holland any longer. Absolutely disgusted with the company and lack of communication and concern for customers and our health and safety. Even after I was specifically requested to write a letter by an agent of Holland, nothing was done to keep me as a customer. Additionally, after requesting to be taken off of all of Holland's emails...I still get them. Good food, but no regard for customer satisfaction. Spend your money elsewhere.