My grandparents booked this cruise in April of this year. My grandfather passed away this last week, unexpectedly. My grandmother called to see what could be done with the tickets, within 2 minutes of talking to someone, they had her in tears saying that it is not their fault that he died and showing a death certificate would unnecessary because it meant nothing to them. My brother took the phone and ask to speak to management on her behalf. When he got a response saying that their is no management, then got hung up on. We then called again to hopefully to talk to someone else. We then came to realize that the lady we were talking to was management, that told us there was no management. We are still waiting for a reply. We mentioned to get an attorney involved and they said it was unnecessary and would not give information to contact theirs.
Publication Date: July 30, 2014