This was our third cruise with Viking and our last. When we arrived in Budapest we found out that the boat was moved out of Budapest due to high water. That should have been our first clue to cancel this fiasco of a cruise. We were held in a hotel for 6 hours and then bused over an hour to the boat. that was the first of many bus rides since the river was too high for the boat to move.
I have cruised with Viking before and had no problems. What an eye opener when we had problems. We were offered a paltry voucher to use on our next cruise. I tried to talk with Viking customer services but they were more interested in telling how much overtime they had to work due to the high water situation. I wanted to voice my frustration at this compensation but received stonewalling and "I'm sorry but there is nothing I can do". I paid a premium to sail with Viking but they are acting like the Dollar Store of Cruise Lines. I have waited more than 2 weeks for areply and so far none is coming. Cruisers beware of Viking.
We were told misinformation, told things were going to get better, and given no option to being stranded on a floating hotel. Then as the water lapped over the banks of the Danube we were told we will be taken to Munich (a 12 hour bus ride). We can home exhausted from the bussing, and frustrated at the customer service of a cruise line that I thought was reputable. Vacationers beware of Viking. If anything goes wrong they will not be there to fix it.
Editor's note: this was two reviews from the same email address, it has been consolidated into one review.