Viking Prestige Reviews

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1 User Reviews of Viking Prestige Cruise Ship

Not what expected
Publication Date: August 9, 2013

It's too bad that Viking isn't better prepared to deliver what you purchase when the weather doesn't cooperate. As a river cruise line, they should have back up plans for when ships break down, rivers flood and lock are inoperable. And let's throw in a couple of destination docks that were unavailable necessitating docking in industrial sites. This was a very expensive trip for my husband and I and was supposed to be the trip of a lifetime. We were changed to a different ship (with only one day's prior notice; some passengers received no notice at all). We did not receive the suite we paid for, but a standard stateroom. When we finally changed to the Var, the ship we were booked on, it broke down after one day. We then missed a town, received a shortened tour in two locations due to being bussed from the boat and eventually spent the last two nights in a hotel. When trying to resolve compensation with Viking, they ignore phone calls and emails. Unless you have a crystal ball and can guarantee that the weather will be good, plan on NOT

getting what you paid for. Their ads are what got us hooked on doing this in the first place, but their signature clip showing the ship entering Budapest didn't happen for us. We entered the city on a bus.
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