Viking Cruises Reviews

Year Started: 1997
Ships in Fleet: 18
Category: Upscale

Summary: Viking River; lovely and modern European river cruise boats also in Russia, China, Egypt and Asia. Soon to start Viking Ocean cruises with free tours.

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Viking Cruises Cruise Ships

1 Reviews

Regions:European Inland Waterways

Good for: First-time Cruisers. Families. Group.

0 Reviews

Regions:European Inland Waterways

Good for: Seniors. Group. Families.

1 Reviews

Regions:European Inland Waterways

Good for: Seniors. Group. Singles.

0 Reviews

Regions:European Inland Waterways

Good for: Seniors. Group. First-time Cruisers.

0 Reviews

Regions:European Inland Waterways

0 Reviews

Regions:European Inland Waterways

Good for: Seniors. First-time Cruisers. Families.

0 Reviews

Regions:European Inland Waterways

Good for: Seniors. Group. First-time Cruisers.

0 Reviews

Regions:European Inland Waterways

Good for: Seniors. First-time Cruisers. Families.

1 Reviews

Regions:European Inland Waterways

Good for: Seniors. Group. Families.

0 Reviews

Regions:European Inland Waterways

Good for: Group. First-time Cruisers. Families.

0 Reviews

Regions:European Inland Waterways

Good for: Seniors. Group. First-time Cruisers.

0 Reviews

Regions:European Inland Waterways

Good for: Seniors. Group. Families.

1 Reviews

Regions:European Inland Waterways

Good for: Seniors. First-time Cruisers. Group.

0 Reviews

Regions:European Inland Waterways

Good for: Seniors. First-time Cruisers. Families.

0 Reviews

Regions:European Inland Waterways

Good for: Seniors. Group. Families.

0 Reviews

Regions:European Inland Waterways

Good for: Seniors. Group. Families.

0 Reviews

Regions:European Inland Waterways

Good for: Seniors. First-time Cruisers. Families.

0 Reviews

Regions:European Inland Waterways

Good for: Group. First-time Cruisers. Families.

User Ratings

Overall Rating
2.00
from 4 reviews

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User Reviews

4 User Reviews of Viking Cruises Ships
inconsiderate heartless cooperation...
Publication Date: July 30, 2014

My grandparents booked this cruise in April of this year. My grandfather passed away this last week, unexpectedly. My grandmother called to see what could be done with the tickets, within 2 minutes of talking to someone, they had her in tears saying that it is not their fault that he died and showing a death certificate would unnecessary because it meant nothing to them. My brother took the phone and ask to speak to management on her behalf. When he got a response saying that their is no management, then got hung up on. We then called again to hopefully to talk to someone else. We then came to realize that the lady we were talking to was management, that told us there was no management. We are still waiting for a reply. We mentioned to get an attorney involved and they said it was unnecessary and would not give information to contact theirs.

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Not what expected
Publication Date: August 9, 2013

It's too bad that Viking isn't better prepared to deliver what you purchase when the weather doesn't cooperate. As a river cruise line, they should have back up plans for when ships break down, rivers flood and lock are inoperable. And let's throw in a couple of destination docks that were unavailable necessitating docking in industrial sites. This was a very expensive trip for my husband and I and was supposed to be the trip of a lifetime. We were changed to a different ship (with only one day's prior notice; some passengers received no notice at all). We did not receive the suite we paid for, but a standard stateroom. When we finally changed to the Var, the ship we were booked on, it broke down after one day. We then missed a town, received a shortened tour in two locations due to being bussed from the boat and eventually spent the last two nights in a hotel. When trying to resolve compensation with Viking, they ignore phone calls and emails. Unless you have a crystal ball and can guarantee that the weather will be good, plan on NOT

getting what you paid for. Their ads are what got us hooked on doing this in the first place, but their signature clip showing the ship entering Budapest didn't happen for us. We entered the city on a bus.
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Beware of Viking
Publication Date: June 26, 2013

This was our third cruise with Viking and our last. When we arrived in Budapest we found out that the boat was moved out of Budapest due to high water. That should have been our first clue to cancel this fiasco of a cruise. We were held in a hotel for 6 hours and then bused over an hour to the boat. that was the first of many bus rides since the river was too high for the boat to move.

I have cruised with Viking before and had no problems. What an eye opener when we had problems. We were offered a paltry voucher to use on our next cruise. I tried to talk with Viking customer services but they were more interested in telling how much overtime they had to work due to the high water situation. I wanted to voice my frustration at this compensation but received stonewalling and "I'm sorry but there is nothing I can do". I paid a premium to sail with Viking but they are acting like the Dollar Store of Cruise Lines. I have waited more than 2 weeks for a

reply and so far none is coming. Cruisers beware of Viking.

We were told misinformation, told things were going to get better, and given no option to being stranded on a floating hotel. Then as the water lapped over the banks of the Danube we were told we will be taken to Munich (a 12 hour bus ride). We can home exhausted from the bussing, and frustrated at the customer service of a cruise line that I thought was reputable. Vacationers beware of Viking. If anything goes wrong they will not be there to fix it.

 

Editor's note: this was two reviews from the same email address, it has been consolidated into one review.
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Solent Richard catches a Viking Maiden
Publication Date: June 15, 2013
My wife and I cruised along the River Danube between Budapest and Nuremburg in July 2012. We had chosen to travel with Viking River Cruises (VRC) and were embarked on their latest ship, Viking Embla, for its maiden voyage from Budapest. Our only previous river cruise had been along the Yangtse River and that before the Dam had been built.
 
Our flights from Heathrow to Budapest and return from Munich were part of the Viking River Cruises (VRC) package and both flights were British Airways scheduled flights.
 
The ' meet and greet' service at Budapest airport was excellent: as was both the transfer to the ship and check-in.
 
Viking Embla was moored directly opposite Budapest's Buda Castle ( once the Hungarian Royal palace) on the Buda side of the Danube...
 
 
 
The Viking Embla is a purpose built River Longship with accommodation on 3 levels for 190 guests.
 
 
 
Onboard there is a selection of accommodation ranging from Suites and staterooms with a balcony (called Verandas) to the smaller French Balcony staterooms which feature a floor to ceiling sliding glass door (no balcony) down to a small number of staterooms on the lowest deck with a half-height
window. For this river cruise we had chosen a 'Superior Veranda Stateroom', basically placing us on the upper accommodation deck level.All accommodation has deluxe amenities, premium toiletries (L'Occitane) and high-definition in room entertainment.
 
Passengers are each supplied with a personal wireless 'Tour Guide' receiver for their use on all the inclusive tours that VRC arrange.
 
Embla has a Main Restaurant which operates on a one sitting / open seating system, while the Aquavit Terrace offers an indoor/outdoor area at the bow of the ship for more casual dining at breakfast and lunch.
 
The Aquavit Terrace is effectively an extension of the Observation Lounge, which also incorporates the shipâ€TMs bar and entertainment area. It is here where, in addition to the limited entertainment programme, port talks and cultural lectures are given.
 
Viking Embla is well blessed with open deck space and more than sufficient good quality furnishings. One particular innovation that has been incorporated into the Viking Embla design is a â€TMretractableâ€TM Sun Deck features. On its journey along the Danube the Viking Embla often met a number of low bridges. In order to facilitate the safe navigation under such low obstacles the deck awning is lowered hydraulically along with the various masts. Even the Captainâ€TMs Bridge lowered and raised under a similar hydraulic system.
 
A considerable amount of time is spent on board with passengers enjoying the constantly changing scenery and the ship making its leisurely passage along the river between each of its itinerary destination towns and cities. Bridges have already been mentioned but on this particular river cruise there were also numerous locks and narrows that need to be navigated through.
 
Breakfast was served buffet style in both the Main Restaurant and on the Aquavit Terrace. There was an excellent selection of both hot and cold offerings: all traditional breakfast fare being on offer. Lunches were semi buffet style and again, available in both the Aquavit Terrace and the Main Restaurant.
 
Dinner was full waiter service on a one sitting, open seating arrangement and would follow the "early evening" Cruise Director's †following dayâ€TMs eventsâ€TM briefing in the lounge. Complimentary selected Wines, beers and soft drinks were served during both lunch and dinner.
 
We certainly found the cuisine on board perfectly satisfactory for the style of ship we were cruising on. Serving upwards of 190 passengers in one fast sitting is never going to offer high end cuisine nor should it be expected. Having said that though, what was produced was certainly substantial, variable in choice, particularly for dinner, and an alternative steak or salmon dish was always on offer. The boat was certainly pushed out on the Captainâ€TMs Gala Dinner Night.
 
Executive Chef Karl Heinz certainly conjured up some interesting regional dishes to tempt the palate and the attentive waiters ensured that copious quantities of acceptable wine were available. This wasnâ€TMt Cunard Grills but hey, no complaint, we didnâ€TMt starve.
 
This was a 7 night cruise and as originally stated, was sailing between Budapest in Hungary and Nuremburg, Germany. This itinerary crossed three countries borders while sailing north along the River Danube.
 
I trust that in the above I have given a taste of the Embla from this particular cruise. All the port visits were well guided and each made most interesting. As far as visiting the various places they were all actually intense despite being well planned. All credit to Viking River Cruises who, by day two, assessed the balance of passengers mobility needs and arranged separate transports for those with less difficulty walking in order that they were not hindered or slowed. Full marks there VRC.
 
But River cruising wasnâ€TMt all intense fast action million fact excursions. This was also about various lengths of time given to leisurely cruising along tranquil waterways, passing spectacular landscapes and passing unique, ever-changing vistas whether scenic or historical.
 
River cruising is not ocean cruising and should never be considered in the same light. River cruise ships are, by their very nature, not conducive to what ocean cruisers have come to expect. They are of course considerably smaller but, having said that, the newer ships are well designed and when factors are considered they certainly provide a comfortable platform to journey along sometimes tight rivers otherwise fascinating ports of call.
 
Their amenities are of such a level that one should not expect what one experiences on larger Ocean cruise liners. They do, however, certainly on Viking River Cruises, make the best of their limited space and organisation to provide a most attractive product.
 
Evening entertainment was limited but, to be perfectly frank, after some days excursions and early starts planned for the next day, after dinner entertainment would be the last item on many passengers minds.
 
Food and dining was good with many evenings offering regional favourites to supplement traditional dinner favourites.
 
Once or twice unscheduled stops were called for. These were explained to us as being necessary due to low levels of water in the river making navigation unsafe. To VRCâ€TMs credit, when this did happen there were prompt alternative coaching arrangements to get us on our scheduled tours.
 
River cruising offers an interesting alternative to ocean cruising and both my wife and myself thoroughly enjoyed this latest adventure. Indeed, so much so that we have booked further cruises with Viking River Cruises in 2013 and 2014. That in itself canâ€TMt be a bad recommendation for either the style of cruising or the company.
 
For us a river cruise once a year will probably be the norm as our great love is to be dancing out on the oceans. All the same, thank you Viking River Cruises, you have an excellent product and are obviously a brand leader.
 
A full review including the ports of call along the river Danube can be found on my own cruise blog....
 
https://solentrichardscruiseblog.wordpress.com/2013/05/28/solent-richard-catches-a-viking-maiden/
 
Happy cruising everyone.
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