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Old November 2nd, 2008, 03:36 PM
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Default Carnival's Response to Fantasy Cruise after Dry Dock (10/4)?

Has anyone that was on this cruise received a reply from Carnival? I sent an email within the first week and I sent a letter a couple of weeks ago. So far...no reply. Should I now make a phone call to customer relations? I want an explaination as to why this sailing went so terribly wrong. Is an explaination and appology too much to expect?
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Old November 2nd, 2008, 04:07 PM
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What was the problem?
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Old November 2nd, 2008, 06:55 PM
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Quote:
Originally Posted by Irish Shark
What was the problem?
The ship was a big mess. It was not finished.
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Old November 2nd, 2008, 07:00 PM
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There were too many problems too list. It was a very dissapointing trip. I am awaiting a reply from Carnival because were were going to book another cruise for my birthday in May. My husband is not so anxious to sail with them again. We'll see.
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Old November 2nd, 2008, 07:07 PM
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Quote:
Originally Posted by QueenB
There were too many problems too list. It was a very dissapointing trip. I am awaiting a reply from Carnival because were were going to book another cruise for my birthday in May. My husband is not so anxious to sail with them again. We'll see.
I have been on many Carnival cruises and I have loved every single one of them. I would try a bigger and newer ship. Also a longer cruise say like 7 days. With the bigger and larger ships it is usually 7 or more days, but you can find a few shorter cruises. Hope you will try Carnival again.
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Old November 2nd, 2008, 07:40 PM
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This was our 2nd cruise this year. We sailed on the Legend in April and had a wonderful time. We were planning to cruise on the Legend again next year. It is simply that we are waiting to see if Carnival "does the right thing" regarding the cruise on the Fantasy. We felt that it was money wasted. What a shame on their part.
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Old November 2nd, 2008, 07:48 PM
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Quote:
Originally Posted by QueenB
This was our 2nd cruise this year. We sailed on the Legend in April and had a wonderful time. We were planning to cruise on the Legend again next year. It is simply that we are waiting to see if Carnival "does the right thing" regarding the cruise on the Fantasy. We felt that it was money wasted. What a shame on their part.
Yeah. they are usually good about giving money back and discounts on cruises in the future.
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Old November 2nd, 2008, 08:06 PM
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It is not 100% about the money. We would just like Carnival to admit that they made a poor decision to let this boat sail in such poor condition. During our trip is was suprising how many of the crew members were more than willing to discuss the rediculous problems that they were having. We felt bad for the crew, they did their best to make the best of a bad situation. It was as close to "mutany on the high seas" as I ever want to see again. There were a LOT of unhappy cruisers. It was a running joke that the only thing left to go wrong was for the boat to sink. That's pretty sad.
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Old November 2nd, 2008, 11:14 PM
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I can't believe Carnival was that desperate to sail that ship when it was evident that things were not ready. Everything today is about making the mighty buck. Bob
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Old November 3rd, 2008, 12:05 AM
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What happened has been happening for years. One of the cardinal rules I learned when I began cruising:

Never book at a ship within two weeks of a drydock. I have since added, never book a cruise that is the 1st cruise after a repositioning.

Just too many variables that could go wrong.
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Old November 3rd, 2008, 12:49 AM
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Quote:
Originally Posted by Snoozeman
What happened has been happening for years. One of the cardinal rules I learned when I began cruising:

Never book at a ship within two weeks of a drydock. I have since added, never book a cruise that is the 1st cruise after a repositioning.

Just too many variables that could go wrong.
yea that is good advice. But I think when the Imagination and Inspiration got it done wasn't it perfect for the first passagngers. Also it could of been that the things the needed were not in yet, so that is why they were late.
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Old November 3rd, 2008, 07:52 AM
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Quote:
Originally Posted by spencercoop
Quote:
Originally Posted by Snoozeman
What happened has been happening for years. One of the cardinal rules I learned when I began cruising:

Never book at a ship within two weeks of a drydock. I have since added, never book a cruise that is the 1st cruise after a repositioning.

Just too many variables that could go wrong.
yea that is good advice. But I think when the Imagination and Inspiration got it done wasn't it perfect for the first passagngers. Also it could of been that the things the needed were not in yet, so that is why they were late.
I'm not saying they can not go well, the majority probably do, but even if if only a third don't go well, 33% is too high of a chance for me to want to book it.
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Old November 3rd, 2008, 09:28 AM
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Quote:
Originally Posted by QueenB
There were too many problems too list. It was a very dissapointing trip. I am awaiting a reply from Carnival because were were going to book another cruise for my birthday in May. My husband is not so anxious to sail with them again. We'll see.
I just got a response from my letter about my 9/7/08 Conquest cruise. I believe your cruise was a few weeks after I arrived back home, so they will get to you.

My cruise the purser's desk was hanging up if you called from your cabin that last crazy night. You got one phone call, thats all the help you got for landing in New Orleans and had to wait hours in a line at the purser's desk to make the call, so they were pretty overwelmed, same problem at the internet cafe, backed up for hours, even at full price (no discount offered). No phone numbers available yet for rental cars/airlines when they gave us 12 hours notice we were landing in New Orleans, you would have thought they would have guessed folks would be asking for the phone numbers.

I'd waited almost 18 months for this cruise and heard so much hype about the Conquest, my second Carnival cruise. I had decided after other lines pulled out of Galveston to give them another try. I found their customer service to be sadly lacking in the face of these problems and like your husband, I don't know if I will continue booking Carnival. I had bought a next cruise cert (before Ike turned to hit Galveston) so I probably will book at least once more.

If you are expecting a apology, get over it. Carnival just quoted me that they have the right to change their home port. Some parts of Carnival's reply don't seem to have anything to do with what I said and broken English sentences. I find it odd they will give folks $20 for missing Grand Caymans, but nothing for missing Galveston. The letter offers me $35 OBC if I choose to book another Carnival cruise. I'v since booked 3 more cruises ..... none of which are Carnival. Im voting with my $$$

I really think Carnival needs to concentrate more on the service end of their cruises. Yes, I know they are not responsible for Ike, but I think things could have been handled better, just what I ran into. On RCI they introduce themselves by name and are trained to be much friendlier. I'v only been on two Carnival cruises, so your mileage may vary. For instance on Conquest our cabin steward never introduced himself and never was around. I never did find out who he was. That would be most unusual on a RCL cruise. (sorry for the long post). Your letter will come, I'm sure they are way backed up. My letter from the Ike cruise just arrived last Fri.
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Old November 3rd, 2008, 12:36 PM
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On our RCI cruise for Xmas/NY this past December and January, we were teaming back to NJ. We were about 800 NM north of San Juan. The captain comes on line and says that we are coming about to met a Coast Guard chopper to air lift a sick passenger.

At 2100 hours three choppers made contact with the ship and one landed. They off loaded the sick passenger and the family and took off.

We were scheduled to arrive in NJ about 0600 but because of the delay it was going to be somewhere around 1400.

RCI let everyone use the cabin phone to make make whatever changes in reservation and to contact folks. This was all FREE. They even paid for the airline charge to redo our tickets.

We missed our flight and there were no other ones that day, so we spent the night in a a hotel.

I submitted the airline charges and the hotel bill and RCI paid for all of it.

They did a good job of keeping us informed and paying our unexpected expenses.

We were told that we would get a letter from the captain which would explain how to get reimbursed.

Thumbs up to RCI.
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Old November 3rd, 2008, 06:39 PM
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Quote:
Originally Posted by Snoozeman
Quote:
Originally Posted by spencercoop
Quote:
Originally Posted by Snoozeman
What happened has been happening for years. One of the cardinal rules I learned when I began cruising:

Never book at a ship within two weeks of a drydock. I have since added, never book a cruise that is the 1st cruise after a repositioning.

Just too many variables that could go wrong.
yea that is good advice. But I think when the Imagination and Inspiration got it done wasn't it perfect for the first passagngers. Also it could of been that the things the needed were not in yet, so that is why they were late.
I know I was just saying that. I wouldn't book close to a drydock or after.

I'm not saying they can not go well, the majority probably do, but even if if only a third don't go well, 33% is too high of a chance for me to want to book it.
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Old November 3rd, 2008, 07:18 PM
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What's to complain about? Did they run out of beer
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Old November 3rd, 2008, 07:19 PM
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Quote:
Originally Posted by flowers

I just got a response from my letter about my 9/7/08 Conquest cruise. I believe your cruise was a few weeks after I arrived back home, so they will get to you.

My cruise the purser's desk was hanging up if you called from your cabin that last crazy night. You got one phone call, thats all the help you got for landing in New Orleans and had to wait hours in a line at the purser's desk to make the call, so they were pretty overwelmed, same problem at the internet cafe, backed up for hours, even at full price (no discount offered). No phone numbers available yet for rental cars/airlines when they gave us 12 hours notice we were landing in New Orleans, you would have thought they would have guessed folks would be asking for the phone numbers.

I'd waited almost 18 months for this cruise and heard so much hype about the Conquest, my second Carnival cruise. I had decided after other lines pulled out of Galveston to give them another try. I found their customer service to be sadly lacking in the face of these problems and like your husband, I don't know if I will continue booking Carnival. I had bought a next cruise cert (before Ike turned to hit Galveston) so I probably will book at least once more.

If you are expecting a apology, get over it. Carnival just quoted me that they have the right to change their home port. Some parts of Carnival's reply don't seem to have anything to do with what I said and broken English sentences. I find it odd they will give folks $20 for missing Grand Caymans, but nothing for missing Galveston. The letter offers me $35 OBC if I choose to book another Carnival cruise. I'v since booked 3 more cruises ..... none of which are Carnival. Im voting with my $$$

I really think Carnival needs to concentrate more on the service end of their cruises. Yes, I know they are not responsible for Ike, but I think things could have been handled better, just what I ran into. On RCI they introduce themselves by name and are trained to be much friendlier. I'v only been on two Carnival cruises, so your mileage may vary. For instance on Conquest our cabin steward never introduced himself and never was around. I never did find out who he was. That would be most unusual on a RCL cruise. (sorry for the long post). Your letter will come, I'm sure they are way backed up. My letter from the Ike cruise just arrived last Fri.
Is this the sailing that was out while Ike hit Galveston?
I am reading this right that you would have preferred to dock in Galveston and swim to your flooded car?

Phil & Liz
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Old November 3rd, 2008, 07:28 PM
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Quote:
"Phil&LizIs this the sailing that was out while Ike hit Galveston?
I am reading this right that you would have preferred to dock in Galveston and swim to your flooded car?

Phil & Liz
Thats not at all what I said, but thanks for your sarcasm. Sarcasm seems to be popular online. My game has sayings, one is "sarcasm isnt smarter, its just easier".

Among other things I asked why they have a $20 OBC policy for missing ports, but missing Galveston isnt considered missing a port, so no compensation. I said why would they give $20 for missing Grand Cayman, but nothing for missing Galveston. Where did I say I wanted to swim to Galveston? [/quote]

$20 wouldnt have been much, but it would have shown that Carnival cared. Its not the amount of money, its the gesture.
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Old November 3rd, 2008, 07:54 PM
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Old November 3rd, 2008, 08:48 PM
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Default Re: Carnival's Response to Fantasy Cruise after Dry Dock (10

Quote:
Originally Posted by QueenB
Has anyone that was on this cruise received a reply from Carnival? I sent an email within the first week and I sent a letter a couple of weeks ago. So far...no reply. Should I now make a phone call to customer relations? I want an explaination as to why this sailing went so terribly wrong. Is an explaination and appology too much to expect?
I always allow 6 weeks for any response (and I always use snail mail).
With the hurricane issues that they are dealing with...it could be a bit longer. But I have never had Carnival not get back with me.

Good luck.

BTW, we were on the second sailing out of drydock and while a lot of the complaints were fixed....I know you folks are not exaggerating. I had good friends on that cruise and it was that bad and more.
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Old November 3rd, 2008, 08:48 PM
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The problem is when there is a hurricane in the area and several ships are affected, all hell breaks loose and problems arise. The ship depends on head office to get info, and if they are trying to sort out several problems at the same time, some things get overlooked.

I was on the Liberty when Ike rerouted us, for the most part, everything went well, but we had some small snafu's and problems. Mostly weather and the entertainment staff had to be quick and reschedule the activities for the cruise. Usually port days have some activities, we had practically no activities if you stayed on the ship. Not to worry, I went ashore each port and spent the least time on shore in Cozumel (less than 2 hours).

Needless to say it was the cheapest cruise I went on as far as excursions went--two ports out of the four were cancelled (GC at departure time since the ship was to leave at 1 and not 4pm)

One word of advice--don't cruise during hurricane season if you don't want any problems at all with potential tropical storms!!! I'll stillgo, but I won't hold myu hopes up for the ports until the day before sailing!!!
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Old November 3rd, 2008, 09:16 PM
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Default Re: Carnival's Response to Fantasy Cruise after Dry Dock (10

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Originally Posted by lhp
Quote:
Originally Posted by QueenB
Has anyone that was on this cruise received a reply from Carnival? I sent an email within the first week and I sent a letter a couple of weeks ago. So far...no reply. Should I now make a phone call to customer relations? I want an explaination as to why this sailing went so terribly wrong. Is an explaination and appology too much to expect?
I always allow 6 weeks for any response (and I always use snail mail).
With the hurricane issues that they are dealing with...it could be a bit longer. But I have never had Carnival not get back with me.

Good luck.

BTW, we were on the second sailing out of drydock and while a lot of the complaints were fixed....I know you folks are not exaggerating. I had good friends on that cruise and it was that bad and more.

Thank you for your reply. It is nice to know that there is still someone out their that knows how bad this cruise really was from start to finish. There is no excuse why this happened. It's not as if we were at a bad restaurant and could get up and leave or at a bad hotel and could just pack our bags and drive down the street to another. We had two choices...endure and try to enjoy or sprout fins and grow gills. I'm just glad this wasn't our first cruise. We would never cruise again. At least I am giving Carnival the chance to make things right.
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Old November 3rd, 2008, 11:36 PM
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Default Re: Carnival's Response to Fantasy Cruise after Dry Dock (10

Quote:
Originally Posted by QueenB
Quote:
Originally Posted by lhp
Quote:
Originally Posted by QueenB
Has anyone that was on this cruise received a reply from Carnival? I sent an email within the first week and I sent a letter a couple of weeks ago. So far...no reply. Should I now make a phone call to customer relations? I want an explaination as to why this sailing went so terribly wrong. Is an explaination and appology too much to expect?
I always allow 6 weeks for any response (and I always use snail mail).
With the hurricane issues that they are dealing with...it could be a bit longer. But I have never had Carnival not get back with me.

Good luck.

BTW, we were on the second sailing out of drydock and while a lot of the complaints were fixed....I know you folks are not exaggerating. I had good friends on that cruise and it was that bad and more.

Thank you for your reply. It is nice to know that there is still someone out their that knows how bad this cruise really was from start to finish. There is no excuse why this happened. It's not as if we were at a bad restaurant and could get up and leave or at a bad hotel and could just pack our bags and drive down the street to another. We had two choices...endure and try to enjoy or sprout fins and grow gills. I'm just glad this wasn't our first cruise. We would never cruise again. At least I am giving Carnival the chance to make things right.
You could of left. I think it is called the Carnival Vacation Guarentee and if you are not having a great time on you cruise, you can tell them before the first port and they will pay for a flight for you out of the first port and refund your cruise.
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Old November 4th, 2008, 07:40 AM
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I seriously had no idea that I could do that. Thanks for the information.
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Old November 4th, 2008, 10:43 AM
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That's why you need to read all the fine print on the doc's you get and on the carnival site.
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Old November 5th, 2008, 09:43 AM
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This was definately a goof on Carnival's part. The October 4th sailing should have never happened.

I understand that Carnival could not have predicted that the ship would not be ready (since the Inspiration and Imagination pulled this off with little problems...but they used a different shipyard!!).

But since it did happen, Carnival should step up to the plate with some future OBC or impressive discounts on a future cruise.
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Old November 6th, 2008, 01:09 PM
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I wasnt trying to spur a debate on IF I was right or wrong in complaining. I was only trying to say I wrote at a certain time and had heard just a few days before my post to give the OP a time frame of when to expect a answer.

I had been planning on writing anyway, have heard many get a 45 day letter, which I was half way expecting. Someone from my TA has called this week to see if I got the letter and I said yes, but I was certainly puzzled. For instance there was a entire paragraph about booking specials and different rates? The TA had forwarded my words so had read my letter to Carnival and said they also found Carnival's response puzzling .... over and above some bad grammer that was head scratching what they meant to say.

I was just telling the OP not to expect a lot from the letter and it could have them scratching their head too. I certainly was not unhappy with what I paid??!! Im glad the TA read the response too and said HUH?
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Old November 6th, 2008, 03:40 PM
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Quote:
Originally Posted by flowers
I wasnt trying to spur a debate on IF I was right or wrong in complaining. I was only trying to say I wrote at a certain time and had heard just a few days before my post to give the OP a time frame of when to expect a answer.

I had been planning on writing anyway, have heard many get a 45 day letter, which I was half way expecting. Someone from my TA has called this week to see if I got the letter and I said yes, but I was certainly puzzled. For instance there was a entire paragraph about booking specials and different rates? The TA had forwarded my words so had read my letter to Carnival and said they also found Carnival's response puzzling .... over and above some bad grammer that was head scratching what they meant to say.

I was just telling the OP not to expect a lot from the letter and it could have them scratching their head too. I certainly was not unhappy with what I paid??!! Im glad the TA read the response too and said HUH?
Can you QUOTE the letter on this thread, would be interesting reading..
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