Year Started: 1873
Ships in Fleet: 15
Summary: A high quality upper mainstream cruise line with smaller ships and value prices. A cruise line for people who want to step up from mainstream at great value prices.
Regions:Alaska, Central America, Transpacific, West Coast, Erope
Good for: Teens. Seniors. Group.
Regions:Caribbean Eastern, Caribbean Western, Eastern Seaboard, Mediterranean Western
Good for: Teens. Seniors. Group.
Regions:Caribbean Eastern, Caribbean Southern, Eastern Seaboard, South America
Good for: Teens. Seniors. Group.
Regions:Caribbean Eastern, Caribbean Western, Mediterranean Western, Transatlantic
Good for: Teens. Seniors. Families.
Regions:Caribbean Eastern, Caribbean Southern, Caribbean Western, Mediterranean Western
Good for: Value for Money. Teens. Seniors.
Regions:Alaska, Australia, Oceania, West Coast
Good for: Children`s Programs. Group. Families.
Regions:Africa, Caribbean Southern, Mediterranean Western, South America, Transatlantic
Good for: Group. Families. Luxury Travelers.
Regions:Inland Waterways, Mediterranean Western, Scandinavia, The Orient
Good for: Seniors. Group. Families.
Regions:Caribbean Southern, Caribbean Western, Mediterranean Western, Transatlantic
Good for: Overall Service. Value for Money. Foodies.
Regions:Alaska, Hawaii, Mexico, South America, West Coast
Good for: Seniors. Group. Families.
Regions:Caribbean Eastern, Eastern Seaboard, Hawaii, Mexico, South America
Good for: Seniors. Group. Families.
Regions:Alaska, Australia, Oceania, The Orient, West Coast
Good for: Teens. Seniors. Families.
Regions:Alaska, Caribbean Eastern, Central America, Hawaii, West Coast
Good for: Overall Service. Children`s Programs. Seniors.
Regions:Alaska, Central America, Hawaii, Mexico, South America, West Coast
Good for: Overall Service. Value for Money. Foodies.
Regions:Alaska, Caribbean Eastern, Caribbean Southern, Caribbean Western, Central America, West Coast
Good for: Children`s Programs. Group. Families.
We picked this ship because of the itiniery. It sounded so great and we were going with my brother and sister-in-law, so I was very excited.
Not to be. She became sick the night before we flew and so I was very disappointed. My brother booked a flight for the following day, but she was still sick. Sad.
We flew to Ft. Lauderdale the day before and stayed at Pelican Beach Resort. Let me tell you that this is one fabulous hotel! Right on the beach, very clean, awesome restaurant, and the rooms! First class all the way. I didn't want to leave.
We left for the ship at 1:00 the next day and found there were virtually no lines to embark. Wow. This was a first for us. Easy peasy. We then went to our room and found it to our liking. It was a VB balcony. There was enough room and we knew we would have beautiful views. Unfortunately, the deck was flooded and this issue was never remedied during the cruise, despite two complaints.
Off to the Lido for lunch we went. We found the food to be consistentlygood during this cruise. I should say that this was our first Holland America cruise and our tenth overall.
Dinner that evening was spent at the Pinnacle. We had four nights there, since we were supposed to have my brother and his wife with us. We'd paid beforehand for this and looked forward to two nights that were now four. Believe me when I tell you that this was fantastic!!!! Food, service, and ambiance were excellent and we thoroughly enjoyed our dinners there. Another night, we ate at the Lido, and it was good. My disappointment was with the main dining room. We asked for, and were flatly denied, a table for two on two separate occasions. I've never had that happen before and usually a maitre'd makes some effort but this one did not. No smile, just no. We ended up sitting with a nice couple one night, but the other night we were seated with very negative people. It ruined dinner for us.
Entertainment was ok. I liked the comedian, Julie Barr very much. The rest was ok. Dancers were great. That's it. I think we've really enjoyed entertainment more on Norwegian and Carnival.
Okay, on to the ports! Loved Grand Turk since we beached it all day. Fabulous. There's a little shopping there if you're interested.
St. Martin, what can I say? My favorite port of all time. I like the Dutch side since I like those campy bars and the beach, so we were very happy there. Shopping is terrific there too.
Tortola was our best stop. We have friends there and they took us out for the afternoon for a catamaran ride. Loved every minute. What a treat. Fun to see them again and the scenery is awesome.
The disappointing stop for us was the private island. The Westerdam and the Noordam were both there at the same time and it was way, way too crowded. Couldn't find a chair. It was a waste of our time to get off the ship for this stop. I'd really looked forward to this island, too. It was a shame.
Well, all and all, we had a good cruise. Our room was very clean, service was genuinely friendly and top-notch, with a few glitches. Am I sold on Holland? Not yet. I missed the younger crowd. This ship had a lot of very old people on it. My goal is to become very old some day, but not quite yet! I missed the regee bands on other lines and the party atmosphere of Carnival.
Disembarking was a breeze as well. Easiest I've ever experienced.
My wife and I were on our 16th cruise sailing from Ft. Lauderdale on Thanksgiving Day for 10 days visiting St. Lucia, Tortola, Barbados, St Kitts, Martinique and Half Moon Cay. This was our second trip on Holland America and we are both 45 years old. This review will be detailed for those that want specific information.
We stayed at the Marriott Harbor Beach Resort and Spa prior to the cruise. They have a restaurant called 3030 which is one of the top places to eat in Ft. Lauderdale. We had a fantastic meal at 3030 which was one of the highlights of the trip. My wife also used the Marriott spa for her seaweed wrap. The cost is cheaper than you will pay on the Noordam and includes a message jet bath which the ship doesn't. I set this up in advance and my wife loved it. The Marriott has a private beach and a tropical pool which were both excellent. A great start to a vacation.
Ports We really enjoyed all the ports and particularly enjoyed the "Boat Yard" beach in Barbados and Cane Garden in Tortola. The Boat Yardis $4 per person by cab and provides a free ride back to the ship. Entrance cost is $15 per person and includes chairs, umbrella, choice of free drink and unlimited use of non motorized beach items. In Tortola we got off the boat and found a 30 person taxi waiting. He was charging $6 per person for Cane Garden Bay Beach. We spent 5 ½ hours at Cane Garden and found plenty of taxis for the return trip ($6) back to the ship. Chairs are $5 per person and several friendly vendors will set you up right on the beach (umbrellas were $10). The beach has plenty of shade if you don't want to pay for an umbrella. We had lunch at Sharkys on the beach which had a great lobster salad and cold beer.
Embarkation We arrived at the pier about 1:30 pm at the same time as a few buses from the airport. We found a line out the front door and thought we were in for a long wait. This was because the metal detector and x-ray machine are at the entrance which actually worked better. The line moved fairly quickly and the only snag was with the medical questionnaire. The lady who handled it was rude, didn't give instructions until you were at the point where you needed to have it filled out and just a pain in general. Not a big deal and we quickly filled it out while in line before getting to the check-in counter. Note: even when filling out everything on line "before" hand, you still have to have the immigration form in your cruise documents signed. They then write completed on a line across the top. The whole check in took about 30 minutes and because it was after 1pm we were able to go directly to our cabin and drop off carry on bags.
Crew I will say that we have seen several different types of crew members over the years. We have had crew members who do what is required only and those who go above and beyond especially with automatic tipping. The Noordam Cabin Stewards, Waiters, Assistant Waiters, pool and cleaning staff are all from Indonesia. Your bar staff is from the Philippines and your officers are mostly Dutch. All crew members are highly trained and it shows. We never heard the word "NO" and heard "Yes" to all requests. I had very high praises on the comment card and to some supervision about this very hard working crew. They smile all the time and will accommodate special request with a smile. Just ask if you want something and give them a little notice in the dining room and it's done. Service really makes HAL and out of 1900 passengers on board, 1300 were repeat customers. Many people have had comments about extra tipping, the extra cash given to an employee stays with that employee. The automatic tipping is pooled and distributed based on a formula. I was told that as long as you left the "service charge" as they call it alone, the crew kept the extra cash given.
Cabin We booked a "guarantee" inside and were upgraded to a large inside. The cabin had 3 separate closets, tie holder mounted to the door, shoe shine basket (for free shoe shine) a safe, plus plenty of space, once you placed the life jackets under the bed. Note there are two drawers under the end of the bed that pull out. You can easily place suitcases and life jackets under the bed to allow for more cabin space. The cabin has a hidden dirty laundry hamper located in the chair under the vanity/desk. You pull the seat top off the chair and place dirty laundry in it. It seals up and the chair slides right back under the vanity/desk. You also have a full mini bar located to the right of the vanity with the same pricing as the other ship bars. On the left of the vanity/desk a hidden compartment has a hair dryer and extra glasses for wine or champagne (a bottle opener and cork screw are provided with your ice bucket). The hair dry only plugs into the vanity and can't be used in the bathroom. Two HAL robes are provided and are a nice touch and so are the full size bath towels. HAL uses Elemis spa shampoo, body wash, conditioner, lotion and soap (replaced daily). They don't use those stupid wall mounted soap and shampoo dispensers. Beds were fantastic and the room was keep spotless.
Pool and Deck Space Plenty of deck chairs padded and non-padded. Chairs were always available at both pools and plenty of chairs were available in the shade. No signing out towels with a limit (like RCI -- so stupid) you just help yourself. This includes towels when going ashore which are not signed out with a threat of being charged if you don't return them. Other lines need to take note here, we are adults and don't need to sign out a towel. HAL gets points for having towel stations all over the ship. You don't have to go down to the pool to get towels from the upper decks (like RCI). They also have towels at the hot tubs and on the Promenade deck #5. The pool and decks are clean and trash is removed quickly to avoid stuff blowing all over (NCL is famous for this one). I was very pleased with the efficient deck staff and their willingness to get water or tea for seniors.
General Areas Spotless and public bathrooms have cloth hand towels which keep the restrooms clean. No paper towels anywhere and plenty of hand sanitizers. Bars and common areas have comfortable seating, the recliners are located in the observation lounge, great leather seating in Library/Coffee bar. In the stairwells between decks is some very nice art work of the different HAL ships through the years. Outside the shops on deck #3 is a touch screen interactive map showing ship location and other information about the ship.
Food This one is subjective but this is my opinion. The Noordam Lido has the same concept as you see on Costa and Carnival with the newer ships. The use of food stations which include a sandwich bar, pasta and pizza, salad, dessert and ice cream, Asian and sushi station and a hot food station. They have the stations located on both sides of the ship when in full service. They also have a taco, fajita, hamburger and hot dog station by the pool. What is different here is the execution. You are served most of your food and several things are cooked at the food station limiting people handling items and keeping food fresh. All plates are served covered to keep food hot until you return to your table. In the mornings most stations cook eggs, make toast and have basics along with the specialty items. This keeps lines down because you have multiple egg stations going at the same time. They have three special breakfast items daily plus all the basics. They have a great waffle station and an eggs benedict station which had some nice combinations. During the day, tea and water are served table side so you don't have to get up for a refill. Juices are available from 6am to 6pm at the ice cream station (just ask the attendant). Free fresh squeezed orange juice is available in the morning which is not the case on most lines. I found limited lines and the Lido staff assists with carrying trays and keep lines moving. This concept is less of a buffet and I found the food quality to be very good. Plus not as much food sits out and people handling items is kept to a minimum.
The dining room food was on a 20 day menu cycle which gives better variety on longer trips. The lobster was excellent because we asked in advance for it to be steamed, not broiled. The prime rib and all steaks were very good. The Coho salmon was good and the Noordam uses large shrimp, not the mini shrimp used by other lines. All the deserts were lighter (less sugar) than I have seen on other ships. The sugar free items were pretty good and the ice cream selection was nice. Fresh fruits were top notch! We did assigned second seating and had a table for two (plenty of them) and had fantastic service. I didn't notice any major waits for the "as you wish dining" but didn't use it. We also skipped the specialty restaurant Pinnacle Grill which I never saw even close to full. Overall food was very good.
Spa/Gym/Pools The gym was very nice, good sized with most of the standard equipment, classes and a great view. A nice touch is the cold towels available in the refrigerator after your work out. The Spa is very nice and the girls are very friendly. We only used the hydro pool and the relaxation room (a hidden gem with a great view and chairs that will make you fall asleep). The sauna and locker rooms are complementary and so is the gym. The hydro pool can be purchased with packages or just used at a rate of $20 a day. That includes use of the robes, slippers, showers and changing area. We chose the day pass and it was nice, but, I would not get the whole week. Pools are not sea water and the main pool (top) was closed and opened according to weather conditions. The whirlpool closest to the spa has foot jets and seats that fit the body.
Entertainment The Vegas acts were very good and vary from cruise to cruise. We had a comedian, classical pianist who did magic and a juggler. The dancers had nice sets and a great theater and several production shows. Two male dancers destroyed some classic songs and several of the female dancers were a bit chunky (which was something I had seen in other reviews and made me laugh). Overall it was fine and we went to most shows. The crew also has a show which is popular.
Overall this is a great ship and I found numerous people under 40 who were trying cruising for the first time. It is true that most of the ship is over the age of 55, but I found the older group to be fun, interesting and respectful. So this ship is a winner for all ages.
Of twenty-two cruises, this was my fourth on the Maasdam, and I must say the 'old girl' looks just fine. Embarkation in Ft. Lauderale was a breeze, and although the Lido lunch was crowded as expected, it wasn't long before the cabins were ready -- mine no. 753 on A deck, outside, midships.
The cabin was spotless, and continued to be so throughout the cruise thanks to my wonderful and caring steward. Once, he became concerned about my accidentally injuring myself on St. Martin -- I take blood thinners -- and he took it upon himself to bring me Bandaids, etc. He was really a jewel.
The shower had its problems -- low pressure and a strange black residue erupting into the toilet and out of the floor drain after showering. My steward cleaned it up immediately. I chose, however, to shower in the men's locker room; great shower, lots of water. But that was my choice.
No odor from the residue was apparent.
Dining was just wonderful. I was placed at a large table, and the folks there were absolutely delightful; and the food was excellent. I love both lamb and seafoodespecially, and our great waiter knew in advance to bring me double lamb chops and double fish -- on one plate, not two. The wine stewardess was both helpful and personable. They both, along with the asst. waiter, made dinner time a treat. The chef's special dinner was a thing to behold! So much better than the old Dutch hat and cap routine.
The 'Hal Cat' band was only so-so, but it got better when a sound tech came onboard and adjusted things. But, then again, they provide deck entertainment; they are not there to put on a show.
I can't speak for the evening shows in the main lounge as I am an early-to-bed guy.
As for the ports of call, I've been to all of them several times, so there was less pressure to buy into lots of tours. The rum tour on St. Lucia was a hoot -- factory and then tasting. The tasting amounted to about 20 bottles -- open -- and they left you alone for about 45 minutes. Well, that bunch of staid folks turned into a party. We sang and laughed all the way back to the dock.
Only problems were on Dominica and Guadeloupe. On Dominica, I did not take a tour, having been on two before. The harrassment by locals on the pier was so intense, I just returned to the ship. On Guadeloupe, it was worse. A couple were mugged at gunpoint and others were followed and threatened by thugs. HAL is not sailing to Guadeloupe again because of this; guests were warned by authorities not to go beyond the barricades, which enclosed a few kiosks and a duty free shop. All of this said, it is a part of visiting different ports; just know where to go and where not to.
Other ports were wonderful, especially Tortola and fabulous Cane Garden Bay Beach!
Otherwise, a nice ship, friendly folks, great food, superb service and personal care make for, to me, what is a wonderful cruise. I'm on the Maasdam again in May for a cruise from Ft. Lauderdale to Montreal. That ship is becoming my home away from home.
About Us Jim (66) and I (61) have taken 24 cruises, mostly on HAL. We cruise with HAL largely because of the excellent service, but also to enjoy their generously appointed cabins. We love lazy sea days and usually sleep late and close the casino at night.
Overview This was our tenth cruise on our favorite ship; our first 10-day and our first Panama Canal. We hadn't been on a cruise since March, and this one was well-deserved. As the ship itself is our destination, we won't have any comments about shore excursions.
Service Service, as always, was exemplary. Captain van den Berg found us the calmest waters and even docked ahead of schedule a time or two.
Hotel Manager Mark Pells runs a fine hotel, and all services ran smoothly. Mr. Pells graciously attended our Meet 'n' Greet, which was held in a private section on the port side of the Crow's Nest. It was originally set up with a table for cookies and coffee, but Beverage Manager Mr. Daniela pulled it all out and they served champagne, Mimosas, Bloody Marys and juice, and walked around with trays of pastries, all courtesyof Mr. Pells. He filled us in on the itinerary and answered a few questions, then introduced the Panama Tour Guide Richard Ditrich, and Cruise Director Jesse. He is probably the most accessible Hotel Manager we've ever met, and it is clear that he is well respected by his dedicated and professional crew.
Most notable staff/crew:Captain Dirk van den Berg Hotel Manager Mark Pells Cruise Director Jesse "Yessie" Higley Concierges Kate and Bong DR Manager Mr. Sanjay Nariani DR Supervisor Arpad Plavecz DR Supervisor Mr. Leo
We found a few nice surprises! The physical changes to the ship are beautiful. At first I balked at the demise of our beautiful Oak Room, but once I experienced the Explorations Cafe, it grew on me. This combination library/internet center/coffee bar is beautifully designed to flow easily into what's left of the Crow's Nest. Every time I visited, it seemed to be better utilized than the old locations were. There is a sliding wooden panel which is pulled close to separate it from the Crow's Nest when in use for private functions. The old Internet Center is now a screening room; the old library is now Mirebella, an upscale gem boutique; the Windstar Cafe is now the new Pinnacle Lounge, a beautiful bar and comfortable seating area attended by the amiable Mark the Shark.
Embarkation I think HAL has the very best embarkation procedure of all. There are very short waits for check-in, and we were aboard in about 15 minutes.
Cabin We were upgraded from SS8099 to SA7061, a Deluxe Suite directly across from the Concierges in the Neptune Lounge. This is the best location we have ever had, and we did not hear any noise from the Lounge entrance at all. This suite was outstanding! Huge (510 total square feet), comfortable room, spacious veranda with two chairs and ottomans and a little dining table and 4 small chairs. Plenty for two. The bathroom had a jacuzzi tub, separate shower and double sink with two corner medicine cabinets and storage shelf below. A generous variety of Elemis products was provided, and refilled daily as needed. There was also an umbrella, laundry basket (service is free in full suites) and 2 fluffy cotton robes and slippers. The dressing room had a built-in dressing table with 3 drawers, hair dryer and lighted magnifying makeup mirror (1X/5X), 3 closets with mirrored doors and a safe (3 more closets are in the hall by the door). In the sitting area were a large couch, two occasional chairs and coffee table, desk with flat screen TV, cooler with loaded minibar and CD/DVD player, binoculars, data port, 2 telephones with voice mail and wake-up service, and a wall of mirrors behind the bed, making the room look much larger. Our cabin steward Muc served us well, working around our odd sleeping habits and provided plenty of ice and towels on request.
We found the usual bottle of champagne from Captain van den Berg and Hotel Manager Mark Pells, a packet from the Concierges with a list of the services they provide, our custom-printed letterhead, post cards & pen. We have stayed in this Cat suite many times, so were not surprised by the clean, well-kept and recently upgraded condition. The only change since our last cruise was the flat screen TV. Everything else seemed 'like home.'
Dining As You Wish Dining is here to stay. Although there is overwhelming support for Traditional (fixed) seating, HAL is holding on tightly to this more flexible dining plan. AYWD allows you to appear at the Vista Dining Room at any time and be seated either alone or with other passengers. I personally do not care to repeat the same cruise talk with new tablemates every night. I like having my iced tea or pretend wine waiting for me when I'm seated, refills without asking, or having my plate removed without waiting for everyone else to finish the course.
On the first night, when there is only one Showroom show, seating in AYWD is difficult to coordinate, so the wait may be longer than other nights. After that, the wait should be no more than a few minutes.
Don't misunderstand -- we had excellent service by all dining room attendants, but, except for the Supervisors, they were different every night. If you 'click' with a waiter at the beginning, you can make a standing reservation at his table for a certain time every night. We tried to ask for Hunky Dory's table, but he was so popular he was completely booked.
Ship's Facilities I have reviewed this ship many times before, so I will not write about everything.
Internet Café: I have no idea how I managed to use up 100 minutes of internet in 3 days. I frequently have many windows open, and even though I logged out of one, the others may have stayed connected. What I need is a (complimentary) unlimited plan.
Staff The Officers, Staff and Crew on this ship offer the highest level of service we have ever seen. They are professional, yet personable, and easily accessible.
Excursions This is my stock advice. I print it with every review. If you haven't already booked online, when you arrive at your cabin you will find a Shore Excursions brochure listing the various activities available shoreside. You may fill out the order form at your leisure and deposit it in the Express Drop Box at the Shore Excursions Desk. Please keep in mind that the most popular trips sell out very fast. If you are traveling with friends and want to go together, put all the tickets on one room card. One time we ordered separately and one couple got the tickets and one couple didn't.
Other Stuff Paul Tanner's show was SRO, and we were lucky to be able to stand up against the wall in the balcony. What a great singer!
At the Mariners' Award Ceremony we received our copper medallions. There were also some silvers and a platinum award. Cocktails and elaborate hors d'oeuvres were served, after which we proceeded to the Vista Dining Room for a lovely luncheon. There are so many Mariners now that the luncheon is divided into two separate seatings on different days.
The Panama Canal The Hotel Manager opened the bow and served Panama Rolls (yum) and offered Mimosas, Champagne and juices. Even though it was drizzling, we enjoyed Richard's history lesson over the PA while we entered the locks. Instead of Colon, we stopped on the dock at Cristobal, which seemed to go on forever. There were many booths with local handicrafts and a great band playing American hits in the local steel drum fashion. The half-naked native Panamanians kind of surprised me, but I guess it's part of the culture.
Thanksgiving Day was by far our BEST sea day ever! We spent a lazy morning getting ready for the sumptuous feast in the Pinnacle hosted by Hotel Manager Mark Pells. He served a lovely Champagne Luncheon with a special dessert -- ice cream in a crunchy shell, fresh strawberries and blueberries topped with strawberry sauce. Devine!
Our friends wanted to have dinner in the Lido, which was not nearly as special as the dining room. The food was the same as in the dining room, but although the service was faster, it was too casual for me. I missed the linen tablecloths, and the room just didn't 'feel' special. I spent the next hour tracking down my favorites to give them their 'above and beyond' tips, and take the last few photos of my vacation family.
Debarkation We had Pink/1 tags, and should have been first off after the wheelchair pax, but at 8:15 we went down to get in line. There were hundreds of people there, but the elevator left us at the head of the line, so we stayed there.
Someone came through and asked everybody ELSE to step aside so they could proceed, and it looked like the Red Sea parting. I think we got off at about 9:00 and found a porter right away who went all the way to the far corner to find our bags, and had us through Customs in about 5 minutes.
Once outside, they told us about the taxi strike, and a very aggressive East Indian van driver offered us a ride for $11 each, so we jumped in. At the airport, he left our bags at the curb, but not at the end of the curbside checkin line that already had 50+ people in it. We got another porter to take the bags inside, and the line there was even longer. I told him my flight was at 10:05, so he took the luggage to the head of the line for luggage tags and found the biggest one was 4 pounds overweight, so he had to charge me for that, and another charge for the 5th bag. I gave him $35 and he sent them through.
He then took us to the front of the Security line (jumping about 100 people) and we had to run to the gate. I paid for priority boarding, so we got right on the half-boarded plane, picked very good seats (first come, first served on Southwest) and departed on time. Whew! If it hadn't been for this wonderful porter, we never would have made that flight.
After we got to Jacksonville, we were so tired we checked back into the hotel and slept for 3 hours. Once on the road, the construction backed us up for about 1-1/2 hours, but we finally got home at about 8:00. We left the puppy at Doggy Sleepover Camp for one more night and made an admirable attempt at unpacking and laundry, but honestly we (I) took 2 days to finish.
Regarding the debarkation, it's annoying when SO many things go wrong. I'm just grateful it happened at the end of the cruise instead of the beginning. Since it was too late to mention this fiasco on our comment cards, I emailed this info to Mark, hoping they can make some adjustments to make certain the early fliers GET OFF EARLY!
Final Thoughts HAL's ms Zuiderdam, whenever she's in the Caribbean, is our ship of choice. We enjoy seeing our 'family' and spending time in her beautiful public areas and generous private accommodations. The passenger mix is right for us -- no uncontrolled children, no trouble finding a chaise at the pool, no pressure to drink all day. It's harder to sail the Zuiderdam now that she's not in the Caribbean in the summer, but we can be patient. One day we may even bite the bullet and actually try an Alaskan cruise.
See you around someday, maybe, on some "dam" ship!
My wife and I are recently retired, in our 60's, and have cruised 21 times. We are not in the travel business and are not cruise experts, so I apologize in advance for any errors or omissions in this review.
Extensive photos of the Noordam and of some of the ports on our cruise are available on the internet by clicking here: here. Click on the index photo for thumbnails of all the Noordam photos, then click on the slideshow option or click on individual thumbnails to enlarge them. There are far too many photos to include in this review, but they will give you an idea of what to expect on this beautiful ship.
I shall begin this review with some general observations about the Noordam, then some details of our particular cruise experience, and then conclude with our suggestions for independent sightseeing at each of the ports we visited. I will highlight some topics in ALL CAPS so that you can skip to any areas of particular interest.
THE SHIP This cruise, our third in 2008, was a 10 day Southern Caribbean itinerary in November on HAL's Noordam, the newest of HAL'sfour Vista class ships named after the points of the compass. This was one of the most enjoyable cruises we have experienced so far on any cruise line, and it was certainly the best value, in part due to a last minute cabin upgrade.
We have enjoyed the ambience on previous HAL cruise ships. On the Noordam everything seemed even better, from the décor to the entertainment options to the dining. The service remains topnotch. More about all that later.
At 82,000 tons and a full complement of 1,918 guests, the Noordam is an ideal size for us -- small enough to avoid the hassles of some mega-ships, but large enough to offer a variety of activities and venues, especially on days at sea. As a premium cruise line, HAL offers more of the larger verandah suites (three mid-ship decks worth) than mainstream cruise lines, so the ship seems less crowded (has a higher space ratio) than most.
The Noordam's DECOR is more elegant and subdued than on the Zuiderdam, the first of the Vista class ships. The Noordam's public areas and staterooms should please cruisers wanting a refined and upscale, but still informal, experience. Again, visit the photo link given above to understand what I am talking about.
One special aspect of HAL cruises is their fresh flower arrangements in public areas. These can be quite impressive. On this cruise we learned that a sub-contractor had two full-time staff creating and replenishing these arrangements every day. Even the dining tables in the Lido Buffet had orchids. Again, see the photo link above for examples.
Innovations on the Noordam include an expansion of the LIBRARY and INTERNET center into a beautiful lounge area (Explorations Café) with comfortable leather chairs and an excellent collection of current books and magazines. Here one can also get loaner Ipods for a self-guided tour of the ship's surprisingly extensive ART COLLECTION, which ranges from classical to whimsical. Some of the art is even mounted on the ceilings, and we would have missed it were it not for this tour.
Unfortunately the INTERNET SERVICE is as slow (satellite dependent) and unjustifiably expensive (75 US cents per minute, with some concessions when purchasing bulk usage) as on most other cruise lines. Some cruise lines have offered free internet access to their repeat cruisers (five or more cruises), but not HAL. We always have been able to find fast and reasonable (less than 10 US cents per minute) internet service in each of the Caribbean ports. Usually these are near the cruise piers, and locals are happy to direct you to them.
Unfortunately several of the computerized MUSIC LISTENING STATIONS in this area were non-functional, and most of the remainder had poor headsets with only one earphone, so one hears one's favorites (the music menu is enormous) in one ear and ambient noise in the other ear, which makes no sense. Other cruise lines have opted out of this service, perhaps because it is difficult to maintain. The one operable dual headset I found was top quality and was a joy to use. The music listening chairs are so comfortable (the famous Eames chair) that library book readers sometimes fill them.
Near the Explorations Café are meeting rooms for private groups and for informal Q&A SESSIONS WITH THE SHIP'S OFFICERS. We had never attended any of these before (the concept was new to us), but we found them very informative and entertaining. In one session the hotel manager answered questions from the audience. In one response he informed us that cabin stewards work in pairs for health reasons -- one does the "clean jobs" and the other does the potentially "dirty" ones, so that there is no cross-contamination. In general, the HYGIENE AND SAFETY STANDARDS (gels, hand wash signage, waiter service at buffet lines, etc.) on this cruise were the best we have seen on any cruise line.
At another Q&A session the Noordam's chief ENVIRONMENTAL OFFICER showed us a video and then answered questions about how regulations are met to keep the ship and the surrounding seas clean. With crew members, this ship is a city of about 3,000 people, and the environmental and waste management issues are impressive. We never realized, for example, that with a faltering world-wide economy recycling has become almost impossible because no one is willing to accept the recyclables for processing -- their market value is now too low to make it worthwhile economically.
We highly recommend attending these OFFICERS Q&A SESSIONS. We found them the best part of the educational and enrichment programs onboard. There is also a professional lecturer onboard, but we attended only one of her lectures, on Caribbean marine life.
Also new on the Noordam is the CULINARY ARTS CENTER, a small stage venue with a kitchen and closed circuit TV. During demonstrations the TV cameraman is a whiz at displaying close-ups of the chef's working area. The only negative, to our taste, was the use of non-culinary "sidekicks" to ask silly questions and otherwise interrupt the chef's instructions. The chefs are as talented as any on broadcast TV, and should be left alone to present their recipes and techniques.
This area is also called the QUEENS LOUNGE and is used as a small stage venue for such activities as movies, lectures, and talent shows. The KARAOKE contests which took place here (the finals were in the large Vista theater) were absolutely a scream. We highly recommend seeing one or more of these friendly contests, especially the finals.
Also on Deck 3 are the shopping center and photo gallery. SHOPPING is a major activity for many cruisers, and they seemed to enjoy the various sales available onboard during this cruise. In contrast, we are definitely not shoppers. My wife and I travel with one carry-on and no checked baggage wherever we go in the world, even on cruises like this. Yes, it can be done quite easily since three outfits (one formal, two casual), plus shorts, swim wear, and snorkel gear are all we need.
Airline and other connections are so unreliable nowadays that this habit has come to our rescue many times. During the last year alone we have had seven missed connections, canceled flights, or involuntary re-routes out of a total of nine vacations. Having our airline carry-ons with us at all times has been a lifesaver.
In any case, HAL supports shopping addicts (Emptor, ergo sum?) by providing a SHOPPING CONSULTANT, shopping lectures, and excellent maps for each port of call on this cruise. Fortunately, the maps also include good background information and sightseeing suggestions for non-shoppers.
The PHOTO GALLERY is near the main dining room and provides an entertaining stop when one goes to dinner. As on most cruise ships, the photo prices are quite high, so we have rarely taken advantage of this service. Relatively few passengers on our cruise seemed interested in formal sittings. Watching formal night photo sessions, however, can be good entertainment, especially when one views the results the next day.
The CROW'S NEST observation lounge is located on the top deck forward, and provides a nice retreat with forward facing recliners and huge windows to watch the scenery as one approaches ports. This area is also used for various meetings and activities, including the daily TEAM TRIVIA challenge. This is a low-key contest where everyone wins a prize ("Dam dollars" which can be traded for small prizes at the end of the cruise) just for showing up. When done with good humor, as on HAL, this activity can be great fun and is a nice way to meet new friends (we joined a new team each session that we attended).
Just below the Crow's nest is the GYM AND SPA facility. Unfortunately, as on most cruise ships, 10% of the people (those who pay for spa services) get 90% of the space. The other 90% of the people are crowded into the 10% of the space where free exercise equipment is available. This equipment is very popular, even among older cruisers.
The major problem we have with almost all shipboard gyms is the noise. The exercise classes, with their over-amped music, are held in the gym area. Since gym rats who want music have their own tunes (Ipods, Walkmen, and the gym's personal TVs), the booming music during classes and throughout the day is intrusive -- as bad as second hand smoke. Only ear plugs and early work-outs (0600) provide reasonable quiet in these gyms. HAL is better than most in this regard, but could be even better.
In spite of the noise, the SPA STAFF are friendly, and cruisers seemed to appreciate their services. In addition to the usual spa and salon services, there is a daily charge for the hydrotherapy pool. The sauna is free and is conveniently located near the swimming pool.
There are two freshwater SWIMMING POOLS with adjacent HOT TUBS, one mid-ship with a retractable roof, and the other aft. Both are better for soaking than for lap swims, but both are enjoyable. Mid-mornings are especially nice since there is no music or entertainment poolside, which makes this a great time for quiet relaxing.
Unfortunately HAL cruisers, like most others, can be POOL PIGS. They "reserve" pool chairs by placing open towels and personal debris on them, then wander off for an hour or two of other activities before returning to use the chairs. One morning when I was up early I saw this behavior even before the overnight safety nets had been removed from the pools. Another time I saw only one occupied chair in a front row of fifteen chairs that all had used towels or personal debris. The pool was empty at the time. The HAL pool staff are too polite to correct this situation, but should be trained to do so.
One feature of HAL ships enjoyed by all active cruisers is their full wrap-around promenade decks. These are especially appreciated by those with inside cabins. Traditional wooden deck chairs are available on this promenade, and they were well-used on our cruise. For those who enjoy walking this circuit, HAL went one step further by sponsoring a 5K "Walk for the Cure". For a $15 donation passengers received a cancer awareness T-shirt and wristband. The remaining (tax-deductible) proceeds went to support cancer research.
In addition to the options listed above, ENTERTAINMENT comes in many varieties to satisfy a wide variety of tastes. The main (Vista) show lounge has good acoustics and sightlines, and HAL fortunately does not over-amplify its shows. The shows are loud, but not painfully so. Unfortunately, HAL amplifies some shows, like the piano recitals, which should not be.
The SINGERS AND DANCERS on our cruise did a fine job. We usually do not enjoy Broadway style production numbers, so we are not the best critics, but we were impressed with the young talent and the high production values (costumes, technical support, etc.) that we saw here. A Q&A session with the cast was available one afternoon, and it proved to be fun and informative.
We did not catch the lounge acts on our cruise and did not hear any comments, good or bad, about them.
There is a small but very good DANCE BAND that plays every evening in the Ocean Bar adjacent to the atrium. This provides music to several decks, but leaves little space for a dance floor, which is in the smoking area next to the bar. We enjoyed an occasional dance here anyway, usually before dinner. Once they removed some furniture obstructing the dance floor, the dance floor was rarely crowded.
There are two good pianists who play in the piano lounge (nostalgic classics and name-those-tunes, I believe), the Ocean Bar (dancing), and the Crow's Nest (relaxing). In addition, there was a classically trained pianist from Las Vegas who gave two concerts incorporating popular classics (Chopin) with works he composed himself.
Near the main dining room in the Explorers' Lounge was a talented string quartet (from Hungary I believe) which played light classics in a near marathon all evening (I admire their stamina). This provided the wonderful option to listen to fine music while waiting for dinner companions or enjoying an after dinner drink.
For late night revelers, the Crow's Nest provided dance options, as did the Northern Lights night club. As I mentioned earlier, the Noordam is large enough to offer entertainment options for almost every taste.
OUR CRUISE We booked a STANDARD VERANDAH (balcony) cabin several months in advance, for the bargain rate of $110 US per person, per day (pppd) including port charges, taxes, and shipboard credits. Only HAL's $11 pppd charge for tips was extra.
This represents an exceptional value, perhaps because November is relatively low season for Caribbean cruises, especially in the current economic downturn. We met quite a few Britons and Canadians on this cruise who said that they were glad they booked before the recent drop in their currencies (against the dollar, which is the cruise line currency), and would not have booked the cruise after the devaluation.
An unexpected bonus came shortly before our cruise -- two upgrade offers that our Pavlus Travel agent received from HAL. First, for an additional $500 pp, we could upgrade to a category SA, SB, or SC DELUXE VERANDAH SUITE. These cabins are twice as wide as standard verandah cabins, and have about 500 square feet of space including the verandah. We did not need that much space and declined this offer.
A few days later we were offered an upgrade to a category SS, SY, or SZ SUPERIOR VERANDAH SUITE for an additional $98 pp. These are one and a half times as wide as standard verandah cabins, and have about 400 square feet of space. They include double sinks, double showers, and a whirlpool bath tub. They also include a comfortable sitting area with a couch and two chairs inside, and both dining and lounging areas outside on the verandah. Of course, we accepted this offer in a heartbeat.
This cabin proved to be one of the nicest we have ever had -- about as large as the suites we have experienced on small luxury ships, but at a third of the price. Our suite on the Noordam was so enjoyable that we spent much of our time just enjoying our unexpected private luxury.
Because AIRLINES can be unreliable, especially in winter, we booked our own flights, flew to Ft. Lauderdale a day in advance, rented a car for local sightseeing, and spent a night in a motel.
We stayed at a modest but nicely renovated motel, America's Best Inn, just off Highway 1 halfway between the FLL airport and cruise port. The rooms are small (about the size of a standard cruise cabin) but efficient, with a refrigerator, microwave, iron, coffee maker, and LCD TV. Each room has one queen bed, and baths have showers rather than tubs. A continental breakfast is included in the rate. At $55 per night plus tax for two, we found this a great bargain. The immediate area does not have walking access to shops or restaurants, but even with taxi rides this is a far cheaper pre-cruise option than most hotels in the area. To get an idea whether this option fits your style, check the internet for reviews and further information.
While in Ft. Lauderdale, we avoided the main beach (parking $10 according to the signs) and visited two very nice state parks instead. Hugh Taylor Birch SP is north of town on the beach and near the Galleria Mall. John U. Lloyd SP is south of town directly across from Port Everglades, with a huge beach and excellent views across the waterway of the Noordam. For children the south end of this park also offers great views of incoming and departing FLL jets.
In years past we have enjoyed the all day water taxi service in Ft. Lauderdale, which offers great views of the city, elegant homes, and large yachts. This time we had only two half-days, so we skipped this option.
EMBARKATION was a breeze. We dropped off our rental car near the cruise port rather than the airport (check with your rental company if they offer this option), and then we took their free (plus tip) shuttle to the ship.
TAXIS can be a problem between the airport and cruise port. If you arrive at or leave from the cruise port by taxi, make sure that your driver uses the most direct route between FLL and the cruise port -- usually the west entrance on 24th St., just off Highway 1.
Some taxi drivers will take a roundabout route or use the north entrance (off 17th St.) to pad their fares. For example, when we disembarked this cruise, our taxi driver pretended not to know the direct route back to the airport and tried several times to turn north, even though there were huge signs to the airport all along 24th St. He also "forgot" that we had bags in his trunk, even though he picked us up at the cruise ship. (Having learned our lesson in Buenos Aires, one of us always remains inside the cab until the bags are unloaded from a cab's trunk). Our direct route taxi fare for two without excess baggage between FLL and the cruise port was $11.30 plus tip (we did not short the driver in spite of his disingenuous behavior).
When we arrived at the cruise port, we had to wait only a few minutes until a CHECK-IN agent was available to imprint our credit cards and give us our key cards. We had pre-printed our boarding passes on HAL's web site, as had most passengers. There was an express line for category SC suites and above. Our SY suite did not qualify, but the regular lines moved so quickly that it made no difference.
An embarkation LUNCH was available at the Lido buffet, and hand baggage could be checked until 1:30 pm, when the cabins were ready for occupancy. This is a pleasant contrast with some small luxury ships, which charge an extra $150 per person for early boarding and lunch on embarkation day.
Our cabin has been described above. It was located mid-ship on the port side, which turned out to be the "port" side at most stops on this cruise. It gave us pleasant views over the islands and harbors while we were docked, and added drama to the arrivals and departures.
This itinerary featured four (of ten) days at sea, which we thoroughly enjoyed. My wife is a late sleeper and enjoys room service breakfast on the verandah. I am an early riser, so I took advantage of the quiet time at the gym, had a light breakfast at the Lido buffet, then joined her for a second breakfast when she woke up.
We usually ate in the Vista (main) dining room at lunch and dinner. Because we enjoy the OPEN SEATING on small luxury ships, we opted for this new option on the Noordam. On previous HAL cruises we have always enjoyed our fixed seating tablemates, but this gave us a chance to meet new people and hear new stories every day. There was never a wait for the open seating option at lunch, and at dinner the line was short and moved quickly. Those who want a specific dining time or a particular table size can make reservations, but we never bothered to do this.
The FINE DINING in the Vista dining room was the highlight of our cruise. The imaginative menus, the artistic presentations, and the generally excellent preparation of quality ingredients was the best we had ever had on a premium or mainstream cruise, and it often was equal to what we have experienced on luxury cruises. In our opinion, the Noordam is second to none in fine dining.
We were a bit worried at first, because the sesame encrusted snapper on the first night was tough and over-cooked, and the rack of lamb on the second night was not available rare. After that, however, the fish were cooked to perfection and the meats were rare when we wanted them to be.
The appetizers were often so tempting that sometimes we chose two and skipped the soup or salad course. The soups were inventive, usually two hot and savory and one chilled and sweet. The salads featured a nice variety of fresh and tender greens, with no iceberg lettuce or other fillers. If one did not find a main course one wanted, the off-menu salmon or strip steak were always good alternatives. Vegetarian options were always available, but we did not try them.
The desserts, as usual, were delightful, and were served in portions small enough that sampling more than one never left one feeling guilty.
The Vista dining room did such a fine job, in fact, that we never sampled the Pinnacle Grill, the ALTERNATIVE RESTAURANT (surcharged $10 pp at lunch when open, $20 pp at dinner). We have enjoyed the Pinnacle Grill on other HAL ships. On this cruise we thought we might request rare rack of lamb at the Pinnacle since it was not available at the Vista, but only lamb chops were available and no substitutions were allowed. This is the one advantage of luxury ships -- the smaller kitchens allow greater flexibility.
The LIDO BUFFET was a pleasure each time we sampled it, usually at breakfast or when the Vista dining room was closed. We generally skipped the main buffet lines, which other passengers said were good, and chose made-to-order items from the smaller specialty stations such as waffles, omelets, pasta, Asian stir-fry, deli sandwiches, or salad bars. One impressive aspect of the Lido buffet is that most foods are served by stewards, and all self-service silverware is refreshed frequently, minimizing the health risks of shared utensils. In addition to this, we always use the hand gels or washrooms between buffet line and table when cruising.
Although we did not try it on this cruise, several friends recommended the dinner service at the Lido. The tables are covered in linen and meals are served by stewards, as in the main dining room. We have found this a nice quiet option on other ships. On the Noordam the two deck Vista dining room has a relatively small atrium, so it was never too noisy to converse -- we never felt the need to find a quieter dinner venue.
DINING SERVICE, even with our open seating option, was always smooth, efficient, and very professional. Fixed seating has some advantages if one has particular drink or other preferences, but having a different waiter and assistant waiter each night was a pleasure for us -- they all were well trained and responsive to our requests.
CABIN SERVICE was also top notch. Our cabin stewards were rarely visible, but somehow they always managed to clean and refresh the cabin and bathroom whenever we were gone. They provided additional entertainment each evening by folding towels into amusing animal shapes, which were waiting on our bed with chocolates after dinner each night.
ROOM SERVICE also did a good job. One can order from the regular restaurant menu at dinner time (we did not). Hot foods are never as hot when delivered as when served in a dining room, but we enjoyed our room service breakfasts.
CONCIERGE SERVICE was available by phone in our suite category, and is available in person in the Neptune lounge on deck seven for higher category suites. The phone concierge always responded promptly and answered my few questions well.
As mentioned above, HAL has now instituted an AUTOMATIC TIPPING policy, in which $11 pppd is charged to one's shipboard account. Of this, I was told that 35% goes to cabin stewards, 35% to dining stewards, and the remaining 30% to the workers "behind the scenes" who add to one's cruise enjoyment. Any amounts given directly to crew members are supposed to be turned into these pools. I was also told, however, that amounts above the automatic charges could be kept by individual crew members.
We usually tip more than the standard amount, so we added $5 pppd in the form of direct cash to the room stewards and our maitre d', and a supplement to the charges on our shipboard account for the open seating dining stewards.
DISEMBARKATION was also a breeze. HAL has instituted new policies allowing those with little baggage, which they can carry off the ship themselves, to receive priority disembarkation. The ship was cleared a little before 0800, and priority disembarkation occurred about 30 minutes after this.
Airline schedules to our regional airport have been pruned back so much that we had only one option for our homebound flight, and it departed in the afternoon. Those passengers, like us, in no rush are allowed to remain in their cabins until last call, which occurs between 0930 and 1000.
Instead of constant announcements, disembarking passengers are simply given a 15 minute time window in which they are to report to the gangway and leave the ship. These new policies make for a wonderfully smooth and quiet disembarkation process.
IN SUMMARY, this was one of the best quality, most enjoyable, and most reasonably priced cruises we have ever had the pleasure of taking. We definitely will put HAL at the top of our list when we plan our next cruise. Unfortunately, the January 2009 HAL cruise that we just tried to reserve on our return home is already sold out!
PORTS OF CALL Our cruise called at Aruba, Curacao, Dominica, St. Thomas, and Half Moon Cay before returning to Ft. Lauderdale. We almost always prefer to explore ports of call independently rather than book excursions in advance. Most ports offer nice alternatives to the ship sponsored tours, and most Caribbean ports offer good and inexpensive public transportation.
That being said, this was the first cruise where we had less than optimal luck ashore. We were glad we had a suite as a fallback option.
In ARUBA we simply walk across the street from the cruise port to the local bus station. Buses leave every 15 minute and travel northbound along the west coast to the hotel district (the Marriott is the main destination). A few buses each hour continue farther to Malmok, which is a convenient area for offshore snorkeling. There are a few pocket sized beaches with shade umbrellas nearby.
From the Malmok bus terminus one can walk 10 minutes farther north along the coast to Arashi Beach, which is one of the nicest on the island for frolicking in the water. We have even met several Marriott guests who drive to Arashi, preferring it to the hotel beaches along the way. Hurricane Omar in 2008 has taken a good deal of sand away, but Arashi still has more than enough left. A new parking lot is being built there, which means this beach may become more crowded in the future.
When returning to the ship it is worthwhile walking the ten minutes back to the Malmok bus stop. There is Arashi bus service, but it is unpredictable. We think some drivers running behind schedule do not go to the Arashi end of their route. The cost of a perfect beach day? About $2.50 US round trip on the public bus.
Before boarding the ship, stop at the internet shop one block south of the cruise port entrance. It is about 10 cents US per minute for rapid and reliable connections. The storefront is visible, and locals can also direct you.
On our cruise it rained until early afternoon, so our beach stay was limited to two hours.
In CURACAO the main attraction is the quaint and colorful waterfront. This is a photographer's dream (again, see the photo link given at the beginning of this review). If one gets off the ship soon after docking, one can walk through the old fort, cross the floating bridge (retractable), and watch the floating market before it becomes crowded.
Unfortunately, Curacao beaches are not readily accessible by public bus. Friends on our cruise took a taxi to Thiel Bay (about $30) and said the snorkeling there was good, with sea snakes and other unusual sights. One local recommended a small beach called Sonesta, which is a shorter taxi ride from town.
We opted for a bus ride to the far end of the island (West Point route or Lagun and Knip Bay route). Either route costs about $3 US and takes an hour each way. We were told that beaches are available within walking distance of the ends of these routes, but one has to leave town early (0900 for West Point or 0830 for Knip Bay) to have beach time before returning, since buses leave only once every two or three hours.
The bus yard is just a few blocks from the cruise port (due west of the floating bridge). There is a booth for bus tickets, which accepts US cash and gives change in local currency (bring singles). Because we had spent most of our morning in town, we opted to stay on the bus at mid-day and just sightsee, to make certain we made it back to the boat in time. Our driver was great fun -- she had the most elegant manicure we have ever seen, but she drove the huge bus like a Formula One.
In DOMINICA we usually take the minibus to the southern end of the island at Scotts Head. This costs about $2 US and takes about 30 minutes. Minibuses leave every 15 minutes or so (when full) from an area about two blocks inland from the cruise port.
Scotts Head offers very nice offshore snorkeling, with clear water and a good drop-off. The snorkel point is a short walk beyond the minibus stop, in the bay at the base of the hill. After snorkeling, a walk on the trail to the top of the hill gives beautiful views back to the ship in the far distance.
Unfortunately, this was the first time we were on Dominica on a Sunday, and everything, including buses, was shut down. Some taxi drivers were willing to take us to Scotts Head and wait there for us, but they wanted from $60 to $150 for this service, and since we had done this often enough before, we were not willing to pay so much. We enjoyed our suite instead.
In ST. THOMAS we docked at the Crown Point yacht harbor rather than the usual Havensight pier and mall area. This made us very happy because it is walking distance to our favorite USVI option -- the 1030 ferry from Tickles restaurant to Water Island. A short walk on Water Island brings one to the usually quiet and serene Honeymoon Beach. The ferry costs $10 US pp round trip -- less than a roundtrip taxi ride almost anywhere else on the island.
Unfortunately, this beach has recently been discovered by local tour companies. What used to be an empty stretch of sand as long as a football field now has one or two tour groups visiting each day. It is still beautiful, but no longer offers a great advantage over popular Magens Bay.
For those interested in shopping, taxis have set prices and cost only a dollar or two more than they would from Havensight into town or to beaches.
On HALF MOON CAY, HAL's private island, a new larger tender service moves hundreds of people at a time between the ship and the private beach. The downside is that if one is traveling against the flow (early or late) one has to wait as the entire group passes through security. This means that some transfers can take more than 30 minutes, so plan accordingly.
The beach is one of the nicest in the Caribbean, with unbelievably fine white sand and good tree shade. It is not necessary to rent a cabana or shade shell, which are at the crowded near end of the beach anyway.
A (free) beach barbecue and various (surcharged) activities including horseback riding are available here. Snorkeling is not very good off shore because this beach is largely sandy with no coral, so plan on just enjoying the sun and surf while here. A short walk along the shoreline will take you away from the crowds.
Because I was worried about sand and security, I did not take my camera ashore except on Curacao (our first time there) and Half Moon Cay. Again, photos are available at http://www.picasaweb.google.com/efschlenk.
Holland America Line Zaandam by sailorsquirrel Hawaii November 7, 2008
We are a married couple, 30 years old. My mother also cruised with us and she is 67. We have cruised on Holland America, Princess, Carnival, Celebrity, Royal Caribbean and Norwegian.
This cruise was the 15 day Circle Hawaii cruise that sailed roundtrip to the islands from San Diego, CA. We visited Hilo, Lahaina, 2 days in Honolulu and Kona.
Embarkation We arrived at the pier around noon. There were lots of people there already but check in was easy and we only had to wait in line a few minutes. When we boarded the ship the staterooms were not ready so we headed to Lido for a bite to eat.
Stateroom Our Stateroom was an outside cabin on Deck 1 -- Dolphin Deck, Midship Category E. The cabin was very nice with plenty of storage for all three of us. The third bed is a sofa which makes into a bed. My mother said it was not very comfortable. Our bed was two twins pushed together and was comfortable. The bathroom had a tub/shower combo. The service form the cabin stewards wasexcellent.
Sea Days and Things to do on the Ship There were 10 sea days on this 15 day cruise. Most of the passengers on this cruise were 65 years or older. We only saw a few young people and 2 small children. The ship was very peaceful and quiet. No drunk people and no kids running around. We like cruising with the older people so we fit in great.
However, due to the average age of the passengers there were not many activities geared toward the younger crowd. Every day there would be cooking demonstrations, trivia, live music, bingo and sports events. We took part in the sports events to collect the Dam Dollars to redeem at the end of the cruise for souvenirs.
There were also dance lessons, coffee chats, travel talks, and various other events during the sea days. The library had many books, magazines, games and puzzles for people to use. Most sea days the library was packed with people reading or playing games. DVDs were also available to check out for $3 each. Every cabin has a TV and DVD player.
Big screen movies would play in the culinary theatre at night. The selection of movies was very good. But the theatre is not set up very well with the position of the chairs and the screen. It helped very much that there were 2 large screen TVs on each side of the big screen to see the movie as well. These were much clearer and provided for an unobstructed view of the movie. They also provided popcorn and sold drinks. I wish they would have played the movies during the sea days as well. But usually that lounge was used for cooking demonstrations during the sea days. They also played these movies on the cabin TVs the next day.
There was also a travel guide aboard the ship to tell us all about Hawaii. He was very knowledgeable and fun to listen to. He would give talks during the day and they would be shown on the cabin TVs as well.
The Casino is very small but all of the staff was very friendly. They had the usual table games and the limit was low at $5. Every sea day they would hold 2 sessions of Texas Hold'em Poker. The slot machines were very tight and did not pay anything.
The shops were your average souvenir and jewelry stores you find on cruise ships.
Entertainment The cruise director on the ship was Lizabeth and she was a very nice lady. She fit the older crowd but was not very entertaining. The production shows with the singers and dancers were great shows. However, the singing was awful and the shows were missing the live music that Carnival always has.
The other entertainers included singers, comedians, ventriloquists, and jugglers. All of these shows were fantastic.
The live music around the ship was very nice as well.
There were also 2 crew shows -- one Indonesian and one Filipino. Both were excellent shows!
Food The food on the ship was very good. I would not say it was outstanding but it was very good. Every night in the dining room there would be one dish of either chicken, beef, fish, pasta and vegetable. These were accompanied by appetizers, soup, salad and of course dessert. The service in the dining room was excellent.
The lido buffet was good as well serving almost the same thing for dinner each night as was served in the dining room.
Lunch offered a variety of items as well as a deli, salad bar, Mexican bar and hamburger/hot dog/pizza station by the pool. Dessert and ice cream was offered as well.
Late night snacks were also provided on lido deck starting around 11pm.
Drinks On this cruise you could purchase a drink card for soda, wine or cocktails. Each card has its own price and offers a certain amount of drinks. Your card is punched every time you have a drink. The price you pay initially includes the tips and taxes. My husband purchased the wine card for $67 + tax and tip. This provided 20 glasses of house wines which he could use anywhere on the ship.
The best deal was the happy hours in the Ocean Bar. Almost every day from 4pm-5pm they would offer half price drinks in the Ocean Bar. This was a great deal and better than purchasing any of the drink cards.
Gym/Spa We did not purchase any spa services but took a tour of the area. It was very nice and the gym was quite busy on sea days. They offered specials throughout the cruise.
Photographs The photographs were very expensive. We only purchased our embarkation photo along with a photo of the ship in a Folio album. This cost $53. There were only a few photographers on the ship and they did not hound you to take photos like on other cruise lines. They didn't follow you around or make you take photos. They would usually ask first if you wanted a photo. This was a great feature.
Hawaiian Ports We did not take any of the HAL shore excursions as they were very expensive. With 3 people we found it cheaper and better to rent a car in each port. We explored the islands and saw the sights we chose and did it all on our own time schedule. I think this is a great way to see the islands. We calculated that the cost of the car plus gas averaged $24 per person per day. This is a great way to see many places at your own pace and for a low cost.
We were supposed to sail past the Volcano on the big island once we departed Hawaii on the last port day. The captain switched the schedule so that we would sail past the Volcano after the first port day in Hilo. He did this because we would be sailing past at an earlier time so more people would be awake to view this. Unfortunately, it was raining and we could not see the volcano very well. We did see the glowing red lava but it was very far away and hard to see through the fog/rain.
I believe each person can make the best or worst of their port days so I won't go into detail about each stop. I will say that we really enjoyed Hawaii and there is a lot to see and do. Make the best of your time there!
Disembarkation Originally we were going to have a silent debarkation. This means you are given your designated time to leave the ship and you go at this time. However, it was changed and they did make announcements for when we could leave the ship. We got off the ship early and with no problems. However, there were a lot of people trying to get off the ship and it seems like they needed more time between each color being called. The elevators were slow as were there were people walking off the ship with their luggage. More time for each group of people to leave the ship would have been better.
Conclusion This was a wonderful cruise with excellent service. The food was very good and the entertainment was great. We really enjoyed the long cruise experience. It provided for relaxing sea days and plenty of time to enjoy all areas of the ship.
Expect an older crowd with the average age of the guests being 65 years and older. Most of the passengers have been to Hawaii before and cruise mainly for the experience.
We did not encounter any long lines, party atmospheres or kids running loose. It was a very quiet and peaceful cruise. We had a great time and would take this cruise again!
Holland America Line Zaandam by sailorsquirrel Hawaii November 7, 2008 by DougMacP Alaska August 7, 2009
This is my 23rd cruise, (crossings not included) and my 4th on HAL. I've done a variety of cruise lines from Carnival to Crystal, the most recent being a Panama Canal trip on the Celebrity Mercury in January.
Embarkation: The commute to the ship was a grueling 7-minute drive from my home. I could have made it in 6 minutes, but there was a red light. I arrived at Pier 91 at 1:15pm, and I kid you not was onboard by 1:30pm. The longest and slowest line I encounter was for the welcome aboard picture, which I by-passed.
The Crowd: It is summer, school is out and it was a diverse crowd. Seniors, toddlers, teenagers, large family groups, everything and everyone were represented. Any thought that the Lido (covered) pool was adult only was abandoned immediately. The place reverberated with the screams and laughter of children. It was so chilly in the aft pool area that they had to go somewhere, and I'm not that much of a curmudgeon that I would deny them their fun.If you want a less kid (verses kid-less) cruise book before the end of May or in September when school is in session.
Stateroom, Public Rooms, Condition in General: The Zaandam is not a new ship. Are there loose carpet seams here and there and a bit of wear and tear? Yes. Is it tired and dirty? No way. The ship has great flow, attractive public areas, fantastic art and is extremely comfortable with cushy and inviting furniture throughout. Of special note, the mattress in my cabin wasn't a thin piece of foam over a plastic platform (like the Mercury for example) it was a real, honest to goodness thick mattress. My stateroom was functional and clean and kept that way by my stealthy room attendants.
Food: My expectations were in check due to a lot of comments about the decline in the quality of HAL's food from the Boards. I'm a foodie and to be honest can be critical of sub-par food and service. With all that said, I thought the food was good to excellent throughout the cruise. I tend to lean more towards beef and chicken so take that into account. The portions aren't huge in the dining room, but with 5 courses they shouldn't be. If that is a concern just order an additional entrée and the waiters will gladly comply. The service in the dining room was professional and appropriate. The food in the Lido was equally a pleasant surprise.
Entertainment: More "ugh" than "awe". Quality entertainment at night on the Zaandam was not so easy to find.
The Showroom: I've learned never to expect much from the Production Shows on a cruise. The ships don't pay enough to get top tier talent, the stage isn't big enough, and the production values (props, costumes and special effects) are about squeezing one more season out of what is already paid for then investing in anything new or fresh. HAL exceed my expectations, but probably not the way they intended. The Production Shows were so tired, cheesy, poorly danced and sung I had to wonder if I was missing something. Was this a parody of a production show? The Headliners, a musician billed as a young Kenny G (is that a compliment?) and magician/comic did provide some good moments and was worth checking out. A most welcomed surprise.
Lounge Acts: The Zaandam has beautiful Lounges but less than half the Lounge bands were competent and entertaining. Additionally, kudos to the D.J. in the Crows-Nest who always seemed to find the right songs to get people out of their seats and on to the dance floor. From there it falls off the face of the earth. A venue I love, the Piano Bar was a wasteland every night when it should be packed because of a guy that doesn't play very well, sings worse and appears to not to like people very much. At the bottom of the entertainment heap was a very good band, with lead singer so vocally challenged she dragged them to the bottom faster than one of the Zaandam's huge anchors. I really had to wonder if anyone in the corporate offices of HAL even bothers listening to the audition tapes. The other alternative is that they are trying to drive people into the Casino by having such limited quality entertainment at night.
Stuff to Do: While the daily program aren't as packed as the most of the recent cruises I've been on, the activities were well paced and interesting. The culinary demonstrations, lectures and computer classes blend well with the regular cruise ship fare of trivia, pool games and bingo. There is no reason to be bored if you want to get involved. A major plus was the Cruise Director Michael who was seemingly everywhere at once, with boundless energy delivered in an engaging and believable manner. The Captain joked at a function that Michael was the best Cruise Director in a 250 mile radius. Personally, I thought he was one of the best I've seen in 23 cruises.
Things I should have believed: No matter how hot it is in your part of the country or even in Seattle, be prepared and dress appropriately for chilly weather and rain, fog or drizzle. Remember even if it is 65 degrees (F) with the speed of the ship underway the wind chill on deck is substantial. Don't think I ever was not wearing fleece of some sort.
Ports: Personally the trip for me was about seeing Glacier Bay, and it did not disappoint. Imagine if the Teton's or Rockies had an Ocean at 10,000 feet and you were right next to them? It was magnificent. A Ranger from the US National Parks Service who appears not only to have a degree in geology but also drama narrated the trip. Despite his over to top moments of poetry, native flute interludes and asking us to spiritually become one with the Glacier, he kept us well informed of the history and conditions in the area.
I was reluctant to pre book excursions due to fluctuating weather conditions in Juneau, Sitka and Ketchikan. A floatplane trip in the fog would not be my idea of fun. As for wild life watching, we saw so many Whales and Eagles from the ship that after a few days it became commonplace. I just got off the ship and wandered around without paying attention to the ships shopping guides, as they only include stores that pay huge kickbacks to the cruise line. If I had to do it over I would do the salmon bake in Juneau, which drew rave reviews.
What HAL does best in one word: Service. From the Officers to the people who clear the tables HAL gets it right. Here are a few adjectives I jotted down during the cruise: Friendly, familiar yet respectful, impeccable, smiling, seamless and gracious.
And in the end: A solid performance, more hits than misses and a comfortable platform to enjoy the sights of Alaska.
If you don't believe that I am not a "Chronic Complainer", please read my Cruise Critic Review of Explorer of the Seas, May '08. If you are already booked for the Eurodam, you may want to avoid reading the following review, as it was an unpleasant experience.
This is our experience during Holland Eurodam's Inaugural Season. The first of their "Signature Class Ships," the Eurodam is nice, however it photographs much nicer than it looks in person.
Background My partner and I are in our early 40s and were traveling with our friends who are a married couple, also in their 40s. Eurodam was my and my partner's 6th voyage (2nd Holland) and our traveling companions' 26th voyage (3rd Holland). We all sailed the Westerdam a few years ago and loved it so much that we were really looking forward to another Holland America cruise.
Embarkation We flew in from NJ the day before sailing and stayed with friends in the Orlando area that night. We then drove from Orlando to Ft. Lauderdale in a Hertz vehicle. Upon returning the car in Lauderdale at 10:00AM, we were whisked to Port Liberty by a Hertzstaff member to the Holland America Eurodam. We were able to drop our luggage off and check-in (with no lines) at the port immediately following. We were of the first group to board at approximately 11:30AM. Upon boarding there was a concierge available to secure dinner reservations, which we immediately did. Although we had traditional 8:00 seating, we wanted to secure reservations for Tamarind, Canaletto and Pinnacle. We were able to reserve exactly what we wanted by making our reservations upon boarding.
Lido Restaurant Our next stop was the Lido Restaurant for a buffet lunch. The Lido is TIGHT! There is barely enough room for one to walk through the room empty-handed, let alone with a tray of food! This was a poorly designed room with arm-chairs at the tables which were very cumbersome as well. The room is beautifully decorated, but THE CREW was the absolute WORST we've EVER ENCOUNTERED on ANY SHIP EVER!! There was never enough silverware in the Lido and when asking a crew member for anything on this ship, it was like pulling teeth. We would practically have to beg for everything (including silverware). The kitchen staff worked feverishly to serve quickly, but the Lido attendants all walked around aimlessly as though they had nothing to do but talk among themselves and ignore the passengers. Many officers roamed around on cell phones, ignoring passengers as well. The crew members were mainly around to pour coffee and drinks (at the machines), basically getting in everyone's way. It would have been much easier if everyone had just poured their own drinks. Speaking of drinks, about halfway through this cruise, they must have run out of half & half and were pawning milk (and even skim milk) off on us in containers marked "cream". I know this isn't the end of the world, but for a die-hard coffee w/cream lover, it was unacceptable. Just label it milk! After we had finished our first meal in the Lido, we were approached by the Food and Beverage Manager, Herman, who asked us (however diplomatically) to please leave our table so that others could find a place to eat. He suggested we wait in the Ocean Bar until our rooms were ready. We instead roamed the ship. On the plus side, the food at the Lido was great. We did not have a bad meal on this ship.
After being asked to leave the Lido I had stopped to use the restroom. Not realizing it was labeled a Handicapped restroom, I was told by another officer that I should not use that facility, but should use the men's room on the other side. Nothing like making a passenger feel welcome during "Hour One".
Purser's Desk Staff One word for them -- RUDE. Okay two -- RUDE & CLUELESS. After leaving the Lido (and the correct men's room) I decided to try to secure a Retreat Cabana. I had read about them and thought it might be a nice way to spend a pool day. Our friends had just returned from the Purser's Desk where they had inquired and were told to reserve the cabana on the Lido Deck. I asked an attendant on the Lido Deck and she escorted me to the Spa. The staff there told me that reservations for cabanas are made at the Purser's Desk. So I picked up a house phone and called the Purser's Desk. I was then informed that I had to come down to the desk to reserve the cabana. Off I went to the desk. At least I was able to work off lunch!
Cabanas The cabanas cost $45 for a port day. After reserving the retreat cabana, I went up to take a look at them. The one we reserved, Mirabella, was only large enough to accommodate two lounge chairs. I really didn't care for the whole set up, so, back to the Purser's Desk to cancel. I was told that the transaction was in fact canceled, only to discover on Day 6 that it had not been and that they wouldn't be able to straighten the charge out until the next day. Thankfully I checked and they did. My observations of the Purser's Desk were that there was never a visible person in a position of authority (nor did we ever see one on the entire ship), and the Purser's staff appeared rude and indifferent. They were surely not welcoming at all. The night before disembarkation, our friends witnessed several passengers pleading with purser's desk crew to straighten out situations with their luggage being sent to incorrect airports. We don't know the outcome of their experiences.
Stateroom Cabins were ready at exactly 1:30PM. We were in Cabin #8097 and our friends in #8095. They were "V" Category, which is of the highest balcony categories onboard. The rooms were the most beautifully designed we've ever seen. They were spacious with three closets and plenty of storage. The balconies were large with two chairs, a small table and an ottoman. We arrived to gifts from our Travel Agent, Marianne from Travel Emporium, which included delicious chocolate covered strawberries and a voucher for a complimentary formal night dining room photo. The bathroom included a shower-tub and storage shelves and large bath sheets. The beds were comfortable. There was a flat-panel TV with a DVD player.
I met our stateroom attendant (Widi) for a very brief moment. I introduced myself and gave a him a short list of items we wanted. A bathrobe, feather pillows and ice. He returned later with two bathrobes, one feather pillow and ice. I handed him back one robe and asked him for another feather pillow. He gave me a disappointed look that I had asked for a second feather pillow and we never did receive it during the cruise. Luggage arrived by 4PM and Muster Drill immediately followed. No one in our drill could understand a word that was said during the drill, as the crew member conducting it had a very heavy accent. I could've gotten over the fact that so far we felt unwelcome on this ship until on Day One we had returned from dinner at around 10:00PM and (are you ready for this? Are you sitting down?) NO TURN-DOWN SERVICE!! I know it might sound petty to some, but COME ON!! Our traveling companions had never, ever experienced this on any of their 25 previous voyages! They had no clean towels in their room at this point and when we inquired at the Purser's desk about the lack of turn-down that evening the reply was (are you sitting down?) "we'll let your cabin attendant know to provide turn-down service nightly for you!" And "what exactly is it that you need?" I told the woman I'd like another feather pillow. She said she would have one sent. As I stated earlier, she never did. After that we were afraid to throw another used towel on the floor, for fear it may never be picked up and replaced! However, we did receive nightly turn-down service thereafter. Whew!
Sailaway What? We went to the Sailaway Party on the Lido Deck for Pina Coladas (which didn't include any garnish). That's right -- looked like a milkshake. Still tasted good. Bartenders on the Lido -- rushed and unfriendly!! No Cruise Director or Staff out on deck for this party. Just the Hal Cats (band) there to sing a few tunes. The views were beautiful. The tunes weren't.
Rembrandt Dining Room We had requested a table for four and found that there were few (if any) in the VERY cramped Rembrandt. One word to describe the feeling in the dining room -- SARDINES!! We were piled upon one another at several tables for 10. Our servers were rushed and again, not the friendliest of crew. The food however was excellent. Portions small (our server actually laughed when he had to serve me my tiny portion of crab leg appetizer. And he said "sorry" a lot. We enjoyed the company of two couples from Australia during dinners. Hello to Pat, Brian, Jennie and Daryl if you're reading this! Overall the Rembrandt Dining Room was not a pretty room and was much too small to accommodate the amount of seated passengers or servers during meals.
Production Shows Holland America didn't skimp here. Best sets and costumes on any ships. Shows were good. We liked the first one, better than the second. The cast did a great Michael Jackson Thriller number! We really enjoyed the actor who performed Gypsies, Tramps & Thieves more than the leading lady. She was more talented and should be cast in the lead. There was also a comedian (from Home Improvement) on Day One who was funny.
Captain's Reception What? 15 minutes before the show, the captain said a quick hello and goodbye. Champagne was served.
Ports I won't go on and on, but they were the saving grace of this ship! St. Thomas, San Juan, Grand Turk and Half Moon Cay were all WONDERFUL!!
Northern Lights Disco The nightclub had a nice atmosphere, but didn't flow well. DJ Jazzy was terrific and took requests. Service was very good here. It would have been more crowded if smoking were allowed, as everyone (including a large gay group) was in the Casino Sports Bar outside of the nightclub puffing away with their cocktails. I must say the passengers on this cruise all jelled beautifully. Straight, gay and everything in between -- all got along famously.
Lido Party Oh, there's the Cruise Director. Saw very little of him or his staff during the cruise. Oh, and this also must have doubled as our "Dutch Chocolate Extravaganza", because Holland America cheaped out on that too. They did have chocolate fountains during the Lido Party. We danced and had much fun!!
Halloween Bash Halloween was much fun on the Lido Deck. We dressed as Mainstream Vampires from HBO's TrueBlood. There was a parade of costumed passengers, great food and dancing with the Hal Cats. The Lido was decorated beautifully. I had hung a paper skeleton on my stateroom door which was torn off by someone after Day Two. You know who you are and should be ashamed of yourself!
Tamarind Complimentary for lunch. The most beautiful restaurant on the ship. We had lunch there. Set menu of dim sum. Good service, great food!
Pinnacle Just okay and I wouldn't recommend spending the $20pp cover for this one. My partner actually liked his steak in the Rembrandt better than the one served here.
Canaletto Complimentary for dinner. Service by Marius was the absolute best on the ship. He was quick, efficient and really knew his job. Although he was not overly friendly, he was the best server we encountered on Eurodam. Food was excellent!
Past Guest Party NONE!!! Not for anyone with less than 25 days sailed with Holland anyway! We received Delft tiles and a thank you note from the captain, but as "Mariners" we didn't rate a reception! Sorry Holland, but that in and of itself made up my mind never to sail with you again!! You should have seen the beautiful reception Royal Caribbean provides ALL of their past guests. Complete with cocktails, appetizers and mingling with the ship's officers. Big disappointment! Big disgrace!
Disembarkation We had express disembarkation which allowed us to walk off of the ship with luggage in hand. We were never told which deck to disembark from and when calling the purser's desk shortly before disembarking, one of our friends was told that they DIDN'T KNOW where the gangway was and that there would be an announcement. We discovered that the gangway was on deck 3. The announcement never did indicate where to disembark. After finding the deck ourselves, we were off the ship by 7:30AM.
Holland America's Eurodam has been sailing for months now. It's about time someone is held accountable for the crew's actions (or lack of). Someone must be held accountable for untidy conditions in areas of the ship. At 7:30 one morning as I was strolling the Promenade Deck, there were tons of dirty glasses (obviously from the previous night) littering the deck, and dirty cups and plates at various times on the tables of the Lido Deck. Does no one see this? Someone from corporate had better pose as a passenger on this ship before this crew sinks it!!
I really could go on and on, but I'm tired of hearing myself talk (and type). As I've said, I'm not a chronic complainer. As our traveling companions said, we're not looking for service which is above and beyond (although that would have been nice). We're just looking for basic needs (like clean towels in our room or a fork and knife at lunch). And we didn't receive even basic service on the Eurodam.
Someone is asleep at the helm.
Feel free to contact me with any questions.
Holland America Line Prinsendam by TyinPS Black Sea October 16, 2008
I have cruised 32 years. First one on Holland Amnerica. Worse cruise ever.
The muster was incomplete. We got excuses. There was a sounding at 2AM on the second night out and no crew appeared. A loud message said there was an electrical fire and to stay in our cabins. Stories varied the next day.
After claiming all desserts were fresh, executive chef and bakery chef finally admitted they were frozen commercial products and served stale, cold and dry.
At embarkation we noticed kitchen and other staff coughing and sneezing. One quarter of earlier port arrivals had the same symptoms. Some were on this ship months. Many spent a day in bed.
I got it 2 days in and discovered when I got home that I had contracted a highly transmittable viral bronchitis.
There was no welcome aboard; just a one hour hard sell by the cruise director's wife pushing future cruises.
Culinary class partly pre-empted for the same reason.
Entertainment was vaudeville-like. Comedian told gay jokes as did the very defensive cruise director.
If you are on this ship months you will be pampered. Catersto those in mid 40s. Best advice is to stay away from this one.
My trip on the Maasdam didn't turn out so well.
The only good ports (St. Marteen and the private island) were cancelled due to inclement weather. They were turned into simply sea days.
We booked this cruise through Cruise Direct, which turned out to be an even bigger mistake.
We were promised two free nights in a hotel, which turned out to be only good for Sunday through Wednesday at something called a "Toured Stay." Do you think they try to sell you vacations?
I'm going on my 14th cruise and I guarantee that I will never book with Cruise Direct again.
When I complained, their answer was "then don't go."