Mid February while looking for a vacation between our New
England winter and our Celebrity cruise of the Equinox in October
2010 and to gather enough information and prices to take to a
travel show here in Boston as informed traveler I searched the web
looking for "something" to a warmer climate. Celebrity Soltice for
4/25 was having an incredible sale for their first Western
Caribbean and in the Concierge level that we needed to be upgraded
from Select to Elite for our upcoming October cruise. Rather than
wait for the travel show (big mistake), I called Celebrity directly
and not only was I able to upgrade to Aqua class for $29.00 more
(yes, you read that right) I was able to book a mid-ship and
handicapped cabin to boot. Parrot Pop when I told him said to "book
it" and I did. If I had waited for the travel show, I would have
the same price I found out later plus an OBC. Go figure!!
the van from the Comfort Inn in Hollywood,, Florida where we found
a motel full of cruisers, all various cruise lines and two other
couples for the Soltice.ARRIVAL AT THE PORT
From the second we set foot at approx 11:30 a.m. at Terminal 18,
a wheelchair was made available for Parrot Pop and the porter
stayed with us throughout the signing in taking us upstairs where a
steward took over. We were offered punch or water before we had our
pictures taken and a given big welcome. The steward brought us to
the Oceanview Cafe to await our cabin being readied and to have
lunch with the welcoming champagne and mimosa in hand.
A thoughtful touch was the abbreviated Welcome "Celebrity Today"
as you boarded the ship (a full issue was in the cabin).
Upon embarking the Soltice I was taken delighted by the
magnificent modern use of the wood, glass and art throughout the
ship, especially the glass. It would take guests more than a week
to check out all the artwork. A catalog in our cabin showed the
location of all of the artwork. We even found a famous photograph
by Bert Stern of Marilyn Monroe hidden away in the casino. My
favorite was an area by Nancy Friedman called Night Soltice that
you walked through.
LIFE BOAT DRILL
The "mandatory lifeboat drill" was a first for us on Celebrity.
We proceeded to our Assembly Area in the Soltice Theatre without
our jackets as instructed.
DINING AREAS –we experienced
AQUASPA CAFÉ
In the "adults only solarium" we discovered the AquaSpa
Café for lunch and breakfast. It helped me several days to
get over the guilty feeling of overeating in the Oceanview
Café. I loved the idea of the containers of flavored waters,
healthy desserts and for those with dietary problems gluten free
bread, a cook willing to prepare fresh chicken breasts and fresh
salmon. Overheard one of the guests with a special dietary request
which the cook would solve. The only problem was there weren't
enough tables in the area.
BLU
As Aqua class we spent several evenings in the beautifully
designed restaurant with a blue and white theme and roses in mind.
Special attention is paid to presentation of the food with the most
gorgeous glass dishes for appetizers and desserts. The food was a
mixture of healthy options and regular food I thought.
GRAND EPERNAY RESTAURANT
We decided to try the restaurant for breakfast one morning and I
ordered Belgium waffles and they arrived with little containers of
whipped cream, blueberry and cherry sauces were on the side of the
plate, presentation, presentation.
For a few evening we went to the restaurant for supper and I
must tell you that the choices on the menu have been cut down from
previous Celebrity cruises and quite limited. One evening after
looking at the menu and nothing was appealing we raced across the
ship to Blu must to the consternation of the Maitre D wondering
why.
There is no doubt in my mind that they are very short of staff
and service whether it was breakfast or supper and service was very
slow. Tables are set very close together. We found that the food
although presented beautifully lacked taste. Yes, I said "taste"!
Somebody in the kitchen doesn't seem to know how to make the food
"sparkle" or maybe there are too many people to cook for.
Presentation does not make up for "the "wow" factor that used to
accompany arrival in any the MDR of Celebrity.
The Grand Epernay Restaurant is on one end of the ship and the
specialty restaurants on the other end. The room is spectacular no
doubt. We were assigned Table #100 and at each supper we dined
there the table next to the window remained empty, we sat in the
middle next to the serving station and weren't allowed to change
our table.
OCEANVIEW CAFE
Most cruise ships have done away with trays in hopes that it
cuts down waste and the Soltice is no exception. There is a modern
attractive set of dishes and if you use the largest plate (they are
square), it can work as a tray, but don't tell them. At first view
the various stations are overwhelming and one Maitre D offered to
give me a tour. Except for hamburgers and hot dogs I can't imagine
your not finding something for your every desire...a sandwich
station, salad station, fruits, pizza, carving stations, stir fry,
grilling station as well as all sorts of ethic food. Even two
separate stations with ice cream, sorbets, desserts and at one soft
serve ice cream, they were very popular. With all these stations it
didn't take much to loose your direction back to your table.
The same area was popular for breakfast with the design your own
omelets, waffles, yogurts, hot cereals, pancakes, french toast,
carving stations, danish, croissants, breads, and eggs poached,
boiled, scambled, cereal stations with a zillion toppings and dried
fruit. For the European guests there was a station with many of
their favorites. What we enjoyed were the waiters walking around
with carts pitchers of coffee which we have not found on other
cruise lines.
The café tables were always cleaned, although busy and
dirty dishes taken away immediately. The staff was very friendly
and helpful.
MURANO
What a beautiful and romantic atmosphere and our very favorite
meal on the ship. From the most fabulous bread basket, to the
mushroom soup with dollop of cappuccino ice cream, to the rack of
lamb and the little sorbets to cleanse your palette in-between
courses. I can't stop raving about our experience. Special
attention was even paid to the presentation of the veggies. I'd
love to have a course in how they do it or at least be a fly on the
wall as they do. It was an evening to remember and well worth the
extra charge.
TUSCAN GRILLE
Here was the most disappointing and overated meal in the
specialty restaurants. Ordered my favorite Cioppiono and it tasted
like a weak tomato flavored broth. The few chunks of seafood were
presented around a bowl and the waiter arrived with a kettle of
broth. It was extremely tasteless and a major disappointment not
the rich broth we have had other times and should have been. After
two tries at the Black Angus steak the Maitre D showed me with a
tiny flashlight that the meat was indeed pink, but because of the
lighting didn't show, it was soft as butter. My husband ordered a
veal chop and I'm not sure if it's supposed to be fatty but
returned it and ordered the steak.
DINING COMMENTS—When I talk about presentation one of the
items that I noticed was that the butter in each dining room was
presented. i.e- the butter pat in Blu was in the shape of a rose,
in Murano in the shape of a triangle.. The décor in each
dining room was lovely and glass played an important part of the
décor of the rooms.
Something new has been added to your dining experience. The
Chef, whether in the Grand Epernay or anywhere else introduced
around to each table. Better he should be tasting the food and
overseeing the chefs.
Special attention seems to be the order of the day in which
every single dish, whether appetizer or dessert is to be presented
and it shows. It almost appears that for each dining room
especially designed dishes are utilized whether for a sorbet or
relish. Sadly, I would rather have them pay attention to the
"taste" factor and the lack of seasoning.
Where the main dishes lacked "taste", the bread basket has a
wonderful assortment of breads, all I assumed baked in the same
area. Sorry, if I keep repeating "taste" but we were underwhelmed
by the food in the main areas, especially the MDR.
OUTDOOR POOL AREA
Lots of padded chaises, areas in the shade and the usual early
morning chair hogs. One a.m. a coveted covered double chair near a
Jacuzzi was adorned for more than three hours with snorkeling
equipment the entire time we were there. A "gentleman" came over
and checked it out and then re-arranged the two regular lounge
chairs across from that with a sneaker and towel on each and then
had the audacity to go back to the pool bar to sit and smoke a
cigar (he was not in bathing attire. As a matter of fact many of
the hammock or covered chairs/slings remained unused for several
hours. Since I'm an early a.m. sunning person I had no problem
finding a lounge.
Away from the pool and Jacuzzis was an area of lounges for
sitting "away" from the area and reading, napping or playing cards.
Noticed children playing in an area where the waters coming up
reminded me of "dancing waters".
Pool Butlers--give me a break! just call them "towel boys". They
did nothing, zilch. Never saw them cleaning off the wet and used
towels from the chaises at all, not even once during the entire
morning.
One of the nicer touches I remember from I think the Galaxy is
that at 2:00 p.m. one day around the pool waiters came around with
little cups of sorbet.
INDOOR POOL/SOLARIUM
A lovely spot to unstress, no childen under 16 allowed and each
lounge in the a.m. had a rolled towel on it. Chaises were chaise to
chaise without space inbetween. Again, covered lounges "toweled"
from early a.m.
AQUA CLASS CABIN 1524--ACCESSIBLE How we managed to get one of
these cabins was pure dumb luck and and I understand now why they
are grabbed even by the non-handicapped. The cabin was huge as was
the balcony. Pull strings by the bed and in the bathroom.. The
bathroom is accessible by wheel chair and the shower area has a
fold down seat with two shower heads. The bathroom and front door
(after inserting your key into a lower opening) to the cabin c ould
b e opened by hitting a large white button. Don't want to say the
bathroom was large, but we could of had a party or put two beds in
there. The balcony also accessible was large with two lounge chairs
and a tall round wooden table with more than enough extra space..
Parrot Pop with his rollator thoroughly enjoyed the seat in the
shower and says he could easily get used to cabins such as these.
Unfortunately, they are booked it seems as soon as an itinerary is
announced.
We do not travel lightly and I can understand why people
complain of lack of drawer space. Because we were Aqua Class we
found a white net bag for the spa with two sets of slippers and
various creams, two umbrellas in the closet and the biggest
surprise instead of cold water we had herbal tea, wish they had
left non-sugar sweeteners.
The bathroom design definetely was a plus (thank you ladies),
much storage area on either side of the mirror closed off by glass
doors. Below a large drawer and several other smaller ones.. On the
vanity all sorts of spa products from shampoos, conditioners, body
wash, nail file and shower cap and they were replenished freely
during the cruise. The towels were the softest and most plush we
have ever encountered. The closet had enough space to hang clothes
and for the handicapped a way to pull down the closet rod. Women
will love the little folded up makeup mirror in the desk
drawer.
Our Stateroom Attendant, Wilfred, was always available and kept
our cabin straightened which was not an easy job. Interesting note.
I wonder if the cabins are vacuumed every day.
PORTS-
Grand Caymen-same old, same old
It was hot and brutally humid and since I did not want to shop
or go to the beach we opted for the Trolley Ride that Celebrity
offered for $19.00-It was an open trolley tour of Grand Caymens and
the homes and well worth the $19.00 each.. There were five cruise
ships in port that day so you can just imagine the chaos in the
terminal or to a getting to a tour.
COZUMEL-just isn't the same old sleepy spot from years ago.
Spent a week here many years ago and only wanted to go to one
shop and discovered Cinco Soles now had a small shop in the
terminal. Shopped around for a while until it rained and went back
to the ship.
COSTA MAYA
As many of the guests did we stayed on the ship for the day.
ROTAN
Now, this was a place we had never been and we decided to do a
Victor Rotan tour of the island and at the end visit his home with
monkeys and parrots.
To others Rotan is "nothing", but it is now with cruise ships
starting to berth there on the verge of a huge tourist explosion.
It is lush, clean and tourism is their only industry. Hidden away
are a few resorts and the beaches we noticed were just gorgeous and
gleaming. Along the roadside we stopped and bought two handbags
made with wood from Honduras from some pleasant women. They had
many wooden products with some lovely wooden salad bowls for
sale.
In a brochure on line it was suggested that you wanted to bring
school supplies it would be greatly appreciated. It's a long story,
but Old Navy in Kittery, Maine, gave me several dozen childrens
books about cats and dogs, which I distributed to many children and
then gave a mother walking her children to school the rest to be
taken to the school and shared.
At the end of many of the Victor Rotan tours you were offered a
chance to visit him at his home and his collection of monkeys,
parrots and deer for an additional $5.00. Now you just know for
Parrot Mom this was going to be a highlight and it was. Not only
that I am very aware of "roadside zoos" and am very critical the
way the animals are kept (btw I made a $$ donation in Cozumel to
protect the dolphins who are cruely used for entertainment for
tourists).
This zoo is part of his home. There are little children playing
on the porch. Guides take y ou through and introduce you to the
monkeys and the birds and the facility is clean, the monkeys and
parrots I saw were housed humanely and the guides seem to genuinely
love these animals. I just wish they had other items for
enrichment.
I fell in love with the monkeys and since I have almost no fear
and a have a healthy respect I absolutely loved hanging out with
them in their cages and talking to the parrots that I knew would be
friendly. The poor young man acting as our guide didn't know
exactly what to make of Parrot Mom who talked and handled the birds
and monkeys and had brought from the ship grapes.
There is a little gift shop and they had some unique beaded
items that I bought to give as gifts, very affordable.
The Victor Rotan tour covered the entire island and the only
negative note and this I have discussed personally with him. I
asked the driver to take us to a local restaurant for lunch. He
took us to a restaurant called Half Moon Resort overlooking a
gorgeous bay and here I was taken aback when the menu was presented
to us in English at what I assume are "tourist prices", especially
after our guide told us that shrimp and fish were plentiful, but
the coconut shrimp and fried conch balls were delicious. Oh yes.
another guide showed up with a couple on a Victor Rotan tour.
SPA
Although I am not a "spa" person I booked two procedures one
afternoon and was quite disappointed that they did not have the
coloring for the second procedure which seemed odd. The spa
appeared to be very active.
ENTERTAINMENT
Lounges/Bars
From Michaels Club where Lloyd Baskin played wonderful listenng
music to the Will Foraker Trio, to Martin Andales a guitarist there
was always a reason to want to sit and listen.
Soltice Theatre
This was the week NOT to be on the Celebrity Soltice..E.D. John
Grantham announced that there was a serious problem in the theatre
and a crew was being flown in to Grand Caymens to remedy the
problem. When that problem was solved there was another minor
problem and no show that night either. This probably went on for at
least three to four nights.
Entertainment by the Soltice singers was provided in the Atrium
where most people were hanging over the balconies to hear and they
are a talented group with beautiful voices.
One night finally the show went on and I vividly remember a
ventriloquist, Ken Grove, and in order to fill the bill the E.D.
added Adam..a mime, a very bad mime. The second night the
ventriloquist came back with his back up show, awful, awful, people
were walking out of the theatre.
At that point a phone call was made to the E.D. expressing our
disappointment the quality of the shows and that we felt rather
than put on a second rate performance the main theatre show should
have been cancelled..in the end he agreed.
Once the theatre was up and running an impressionist from Las
Vegas, Greg London, performed, same old, same old, until he sang in
his own voice which was delightful.
The Soltice dance troupe did Pulse, some great dancing and we
enjoyed the Cirque de Soleil- passing over head gracefully.. now
that was a fun show.
All in all the entertainment, except for the little venues was a
major disappointment and not live up to the Celebrity standards we
have experienced on their other ships. If this is the type of
entertainment offered on their seven day cruises compared to their
trans-atlantic they must be trying to appeal to a different type
cruiser and that is an insult to Celebrity cruisers.
GIFT SHOPS
Luckily for Parrot Pop I saw little that I wanted to buy. In the
"logo" shop we did make the acquaintance of Kate and Michelle, two
delightful young women who helped us out when buying a glass wind
chime.
THE FAMOUS GRASS LAWN
When I first heard about grass lawns on the top deck of the
Soltice Class ships I was dubious. WHY!! Well, I am here to say it
is a very active area with lawn games of croquet, bocci, people
lying and sunning on the grass and for some a place to chill. The
"lawn" furniture is welcoming and very attractive.
HIGHLIGHT OF THE SHIP-Corning Hot Glass Workshop
As a glass afficianado from way, way back.. I was anxious to
attend the Corning Glass Show and watch it I did. I missed only one
performance. There was always standing room only to watch these
talented artists, Eric Meek, who works for Corning and both of the
independent and talented artists (whose names I have forgotten,
sadly). After watching them for just about every performance I
noticed their personalities and artistries/talent coming out in
their individual work. Each took turns explaining the art of glass
blowing and what the other blower was doing. In one week more
people I'm sure were able to watch and understand the intricisies,
artistries and dangers (one piece broke while we were there) of
glass blowing. Pieces were not for sale and towards the end of the
week an occasional piece was raffled off. Considering two to three
pieces were made during a session it really would have been nicer
that more than a few raffles be held and most of the pieces given
away.
WHAT MADE THE CELEBRITY SOLTICE STAND OUT AMONG ALL OUR 24 PLUS
CRUISES WE HAVE TAKEN, INCLUDING OUR 4 TRANSATLANTICS WITH
CELEBRITY, PLUS THIS WESTERN CARIBBEAN CRUISE
In no other cruise did the word "service" or "excellence" stand
out more than this cruise.. There was no such word in the
vocabulary of this staff that includes "no" or "not possible"
Never, never, never-.
Two days before disembarking we discovered our paper plane
tickets which we purchased independently were missing, panic set
in.. A call to the Concierge where we explained the situation, gave
her certain information and within 24 hours a copy of our e-mail
ticket and confirmation were at our cabin.
The night before departure as Parrot Pop was trying to pass a
service cart with his rollator at approx. 11:00 p.m. at night a
bolt sheared off. A call was made to our Room Steward and within a
few minutes an engineer came up with a tool box and fixed the
rollator.. Now that is what I call service above and beyond.
One evening I asked for whipped cream for my dessert and the
waiter said (Blu Dining Room) he wasn't sure it was available but
he would check downstairs.. Moments later he came up with a large
bowl that was shared at the table, but it just wasn't dumped in, it
was piped in the bowl-nice touch.
Celebrity continues with the a daily newspaper in several
languages that the other lines have dropped quietly.
Very few advertising inserts for sales and instead seem to use
private messages on your phone to remind you of the special events
your invited to. Yes, there still is a chocolate on the pillow at
night something other lines have stopped. Best of all few loud
public announcements during the day.
Whatever faults we found on the ship with the food or
entertainment it was more than made up by the attitude of the
Soltice staff throughout the ship. My only regret is that this was
a seven day cruise and in retrospect should have done a back to
back. Next time. Oh yes, our Celebrity Equinox Holyland cruise in
October..and I so look forward to it now.
Celebrity continues to stand for Excellence and Class-